UpWork Customer Service Issues

I am currently experiencing a frustrating situation with Upwork customer support. To apply for US-only jobs, I need to submit my ID, which I couldn't verify using the online form. The help desk provided a manual ID submission form, requesting an ID and a billing statement with matching addresses. However, I have moved from the address on my ID to a new one in preparation for a tenure-track job at Montana State University. Upwork demands exact documentation, which I can't provide due to my transitional phase. Despite having various proofs of US residency, such as my social security card and hiring letter from Montana State University, customer service hasn't resolved the issue. I am seeking assistance in lifting the hold on my account so I can apply for non-US-only jobs while sorting this out. It seems unreasonable that I could be hired by a major state university but face hurdles in getting approved on Upwork.

Hello, I hope you are well. My Upwork profile is yurko_kuro. My email is [redacted] and my phone number is +[redacted]36. Thank you for reviewing my message. Recently, I didn't receive any communication from Upwork regarding the suspension of my account. I have been using Upwork since it was known as oDesk. Due to my busy local business, I was unable to actively freelance on Upwork. However, I recently decided to use my skills on the platform again. Unfortunately, my account was suspended right after I completed the video verification process. I find this situation very strange. Although I am not well-versed in Upwork's policies, I am eager to understand them better. I have already submitted a support ticket on support.upwork.com. I am passionate about working on Upwork and aspire to become a successful freelancer. I am hopeful for a positive resolution from Upwork. Thank you for your attention to this matter. Sincerely, Y.

Hello, I hope you are doing well. I am Bohdan F. from Ukraine. Recently, my Upwork account was suspended without notice, leaving me puzzled. Despite verifying my identity through ID and video calls as requested by Upwork, no explanation was given for the suspension. I have diligently followed Upwork policies, provided satisfactory results to my two clients, and have ongoing transactions. My clients are pleased with my work and urge a prompt resolution. Could you kindly assist me in resolving this matter? My Upwork account ID is bfedchenkov, and my email is [redacted] I have greatly enjoyed working online through Upwork, and your help in resolving this issue would be highly appreciated. Best regards, Bohdan

There are freelancers promoting themselves as experts in patent and trademark services, but they may not be licensed attorneys, which can lead to errors in the preparation and filing of applications. Tami D. Harrison is one freelancer in question. It's important to verify her trademark work and assess the outcomes of marks filed based on her guidance. Non-attorneys assisting in patent and trademark applications is illegal, so caution is advised regarding who you choose to work with in these matters.

Hello, I am seeking my first contract job and have been using Upwork without success. I recently attended an unhelpful webinar with Sergio and Neil as speakers, leaving my questions unanswered. I need real tips on how to secure my first job. Additionally, I am disappointed to not be included in the top 27 QA freelancers for [redacted] & [redacted]. I request assistance to rectify this issue and be properly recognized for my work. Looking forward to hearing from someone soon. Thank you.

Last weekend, my debit card was compromised, and I have a new one on the way. I work with a VA who just informed me that our contract was canceled. I discovered an email notifying me of a past due balance of $37.33, but I am unable to respond as the provided phone number disconnects after two rings. There is no online option to create a support ticket, making it challenging to reach out for assistance. In the meantime, I have added my daughter's card to make the payment. This situation is new to me as I have never encountered any issues with payments in the past.

Hello, I'm using Upwork. I created my account a few years ago but only started using it again last December. After verifying my account, I requested to change my name due to being a trans man, which was approved. However, my account was suddenly permanently suspended a day later. It took contacting support and verifying my identity multiple times to have my account reinstated in January. Three days ago, my account was suspended again without a reason given. Despite emailing support multiple times, I haven't received a response, and now my username is not recognized when I try to log in. There seems to be no way to reach them by phone for clarification.

Hello, I recently engaged with Upwork and utilized the services of a hacker who was unable to complete the task within a short timeframe. On informing him that I wanted a refund, he responded threateningly via WhatsApp. Despite my intention to dispute the charge, he claimed to have my money and access to my IP address which made me feel uneasy. I am seeking to speak with a manager before proceeding with the dispute. I prefer not to share our WhatsApp conversations for evidence but have screenshots. Concerns have arisen regarding potential threats to my data, iPhone, and iPad. Please contact me to address these issues. Thank you.

I am frustrated and confused by Upwork's decision to permanently suspend my account. I am seeking clarification and resolution regarding the verification process. I submitted both my passport and bank statement as requested, and even provided additional verification with a COVID vaccination record from San Diego. Despite timely submission, my account was suspended without a clear explanation. I am willing to cooperate to resolve any issues with the verification process. As a US Citizen residing in San Diego, I previously used my ex-girlfriend's address in North Park. After our separation, I transitioned my business address to a PO Box in San Diego due to my travels. I have been assured by Upwork staff that this should not be an issue. If the PO Box address poses a problem, I am open to discussing alternatives. Additionally, I can provide bank statements from my original home in Colorado as an alternative verification method if needed. I hope to engage in a constructive conversation to address this matter promptly.

I completed all my projects on time and received positive feedback on my profile. Despite this, my Job Success Score (JSS) has decreased from [redacted]% to 88%, and I'm unsure why. I have been consistently submitting proposals, successfully finishing jobs, and receiving good feedback. Initially, I thought it might be due to my current project, but that issue has been resolved from the client's side. I am seeking clarity on why my JSS has dropped. Thank you.

I completed all my projects on time and received positive feedback on my profile. Surprisingly, my Job Success Score has dropped from [redacted]% to 88% despite my consistent proposals, successful projects, and good reviews. I initially thought the decrease might be due to a current project, but the issue has been resolved by the client. Could you investigate and provide insight into why my JSS has decreased?

Despite submitting all my projects on time and receiving positive feedback on my profile, my Job Success Score (JSS) has decreased from [redacted]% to 88%. I have been consistently sending proposals, completing jobs successfully, and receiving good feedback. Initially, I believed the drop was due to my current project, but the issue has been resolved by the Client. I kindly request the Upwork team to investigate this matter and make the necessary corrections.

Good afternoon. I am having trouble accessing my Upwork account as I forgot my password. Even after requesting a password reset, I did not receive the text message with the code required to change it. I can log in using "Google Login," but I prefer knowing my password. The credit card linked to my account expired in April [redacted], and I have since obtained a new one. I have approximately [redacted] connects on my account and completed a project for Mr. Perry designing an E-flyer in June [redacted]. I received payment through the site. I also had an unsuccessful interview with Aisha Kali. These details are provided to verify my ownership of the account. Thank you.

I received a notification stating my account has been suspended, and I am unable to get assistance. I tried reaching out via chat, but they mentioned that trouble tickets were submitted with no response. It appears that no one is available to help on weekends, which is when I encountered this issue. I have a potential client waiting, but I can't proceed due to this situation. The chat support service has not been helpful in resolving this. I am looking to have my account unsuspended as the solution to this problem. Phone: [redacted], Email for reply: [redacted]

I am kindly requesting to withdraw my funds from my account. Despite providing all necessary documents and verifying my account multiple times, my account remains suspended, and accessing my cash has become impossible. I urgently need the money I have worked hard for. You mentioned a 24-hour review period for the documents, which has lapsed without any advancement. I am exhausted by this situation and wish to close my account, but first, I need to withdraw my funds. Please assist me with this matter. You can reach me at [redacted]

I hope this message finds you well. I have recently discovered that my Upwork account has been suspended, and I am uncertain as to why. As a diligent freelancer, I have always abided by Upwork's rules and guidelines and am confident that I have not violated any of them. I have put in a lot of hard work to build a positive reputation here, and I am devastated at the thought of my dream coming to an abrupt end. I kindly request clarification on where I may have gone wrong, as I sincerely believe I have upheld all the necessary standards. Furthermore, I have encountered difficulties in withdrawing my balance, and I am seeking a resolution to this matter. I pride myself on my honesty and integrity in all my dealings with clients through Upwork. I humbly ask for your assistance in resolving these issues and reinstating my account. I may have unknowingly engaged with fraudulent buyers, as I am relatively new to the platform and lacked the experience to discern their authenticity. I assure you that I will exercise utmost caution in the future and prevent any such mistakes from happening again. I appreciate your understanding and prompt attention to this matter. Thank you for your time.

I am eager to freelance on Upwork but am facing difficulties. I can't access my existing account as I forgot the password, and the system can't find my email when I try to reset it. Even though I want to create a new account, it says my email is already in use. I excel in editing, proofreading, copyrighting, and narration. Due to health reasons, I've been unemployed for seven years and Upwork seems like the perfect opportunity for me. I need assistance clearing my information from the system so I can create a new freelancer account and start fresh to support my family financially. Your help in resolving this would be greatly appreciated.

I am having difficulty retrieving the money from my contracts on Upwork. When checking the "Get Paid" section, it indicates $40 for direct deposit, but it does not specify which contract this payment is related to. I have completed two contracts, one for $50 and the other as a fixed price of $60. In the $60 fixed price contract, it seems my client only funded a $30 milestone, and Upwork wants to pay me this amount, not the full $60 as I intended. Despite earning $80 according to my profile, I am unable to see all my earnings or retrieve the $30. Additionally, the system should clarify which client the payments are from. I recently set up a bank account for direct deposits, but I am puzzled by the process of accessing my funds and identifying the source of payments. I would appreciate assistance in resolving these issues and navigating the platform better.

I have tried to use the link from Upwork to reset my password. It directs me to the login page, but when I click on 'forgot password' and enter my email, I do not receive an email to reset my password as expected. The website acknowledges the password reset request and indicates that I should receive an email with further instructions, but I have checked my email multiple times, including my spam folder, and still have not received anything. I have attempted this process several times without success, and I am concerned about the impact on my business activities and tax filings. I urgently need assistance from Upwork's support team to regain access to my account.

Hello, I'm an Upwork talent facing issues logging into my account. I recently returned from an 18-month vacation and had changed my password before leaving. Unfortunately, I was robbed, and my mobile phone was taken. I can verify my identity through video chat, and my profile picture is available. There is still money in my Upwork account that I couldn't transfer due to the urgent situation. I recall having a verification conversation with your team before starting my first job. I am willing to answer any questions necessary to regain access. I'm eager to start working again promptly. Thank you, Ronald Allan S. Miclat