Union Bank Customer Service Issues

Hello, my name is Sajid F. On the [date], money was deducted from my account but the cash did not reach me. I contacted customer care twice, and the second time they took my complaint promising to return the funds within seven working days. The main issue is that when I called for the third time, they insisted on speaking with the account holder who is my dad residing in the United States, even though I provided all necessary details as his daughter. They refused to address my lodged complaint. I feel frustrated by their actions and their decision to block my number. I am deeply disappointed by the treatment I received. Please reach out to me if you are reading this and can assist. Thank you.

Dear Sir, I have an account with Union Bank of India. I was using mobile banking before, but when the new app was launched, my ATM got blocked. I had it reactivated, but then I faced problems in the app. I contacted customer care, they asked me to change my mobile number. After changing it, when I tried mobile banking, it says the number is already registered and requires an email ID, which I forgot. Despite contacting customer care several times, they advise me to reinstall the app after half an hour, but I have done it a thousand times with no luck. I kindly request immediate assistance to update my new number [redacted] 41 [redacted] and email ID [redacted] My account number is [redacted], and my date of birth is 19/10/[redacted]. I am facing a lot of trouble, and no one is helping. Your prompt action would be appreciated.

Dear Sir, I am Javed A. from Farbisganj inquiring about the delay in processing my MUDRA loan application at Farbisganj Union Bank. Despite holding an existing account and previously repaying a bike loan, the manager continues to postpone my loan approval citing various excuses like pending audits or ongoing elections. It is troubling to face such obstacles when the Modi government has made efforts to provide financial assistance to individuals like us. I kindly request your intervention to address this issue promptly. My contact number is [redacted]. Thank you.

I am having trouble getting the SMS code to log in to Union Bank's online banking. Attempted to contact the 24/7 customer service but no one answered (waited for 30 minutes). I need to confirm my number as I am receiving SMS from the bank. The system has been down since yesterday, making this process quite a hassle. Please ensure I receive the SMS to access my funds.

I am from the B branch in Rajasthan. I visited the B branch yesterday for some important account information. I had to sign papers, and they directly said they would close my account, which they did. The bank manager and the entire staff were not polite. Kindly, I request your prompt response to this matter. I still have my diary and checks for my bank account. My account number is [redacted], and these checks are also used for my government work. My mobile number is [redacted]. My name is Veerendra Kumar, also known as Vajaram, the name under which the account is held.

I am following up on the request for the replacement of an ATM card with an EMV chip for Mrs. Maria Canonigo, account number: [redacted]92. This request was made in September, but we have yet to receive a clear answer despite numerous follow-up calls. I have spoken to agent Desiree Alcantara multiple times, and during our last conversation, she mentioned that there has been no feedback yet. It has been two months, and the ATM card has not been transferred to the requested bank branch. Today, I spoke with agent Christopher, who was unhelpful and rude, putting me on hold for an extended period without addressing my concerns. I kindly request prompt assistance with this matter and improved customer service from your agents as they have not been accommodating. Thank you.

I am from the Bali branch in Rajasthan. I visited the branch yesterday for some important work related to my account. I needed to sign some papers, but they directly told me they would close my account and they did. I found their behavior towards me and the entire staff to be rude. Kindly agree with my request and provide a prompt reply regarding this matter. I still have the diary and checks for my bank account with me. My account number is [redacted], and these checks are also used for my government work. My mobile number is [redacted]. My name is Veerendra Kumar, also known as Vajaram, the name under which the account is held.

Hello Union Bank, This is Tolulope Olatunde. I am reaching out regarding my late father's account with your bank. I have his death certificate, the phone number associated with the account, and my identification cards as the next of kin. I would appreciate it if you could provide me with the necessary requirements and steps to follow in order to gain access to the funds in the account. You can reach me on WhatsApp at [redacted]7. I look forward to your response. Thank you, Tolulope

Hello, I have been trying to contact your customer service team numerous times regarding the issue with my personal loan deduction from my salary. I had an agreement with UnionBank for the deduction to occur on November 15. I made sure to have the exact amount ready, but the deduction did not take place as scheduled. I reached out to you on November 16 via email and Facebook, but unfortunately, I did not receive any response. As of December 5, my ATM balance is showing zero, which is extremely frustrating. I was relying on your assistance and now I am facing this unexpected situation. I urgently need this matter resolved.

Good morning, I am Peter U. I am reaching out from Gusau, Zamfara State to share my recent experience. Three days ago, I received a call from someone claiming to be from UBA bank. Initially, I did not fully understand the purpose of the call. However, yesterday evening, I received an alert from Union Bank stating that ₦5,[redacted] was withdrawn from my account for a [redacted]-day booking. I am unable to leave my workplace today as I am the only one on duty. I kindly request a refund of the money as I intended to use it next Monday. Once again, this is Peter U.

Hello, I hope you're well. I'm facing an issue. On December 23, I bought a load through the Union Bank app, but there was an error. I attempted the transaction four times as I thought it hadn't gone through. Upon checking my balance, the amount was deducted from my account, yet I have not received any email confirming the successful purchase of the load. Additionally, I have not received the load itself. Kindly refund the money to my account.

Good evening, I am writing on behalf of my brother who had an incident with his ATM card. The card got misplaced, but fortunately, a kind person returned it. However, due to security reasons, he had to block his account. My brother wants me to conduct an over-the-counter transaction for him with the necessary authorization. It's vital to access his salary to support his family financially. Is it possible for me to assist him in this way? Additionally, there seems to be an issue with linking my brother's email address to his Union Bank online app. Your guidance on how to resolve this would be greatly appreciated. I am hopeful for a positive response and assistance in this matter. Thank you.

Hello, I recently transferred an amount from my bank account to my grandma's Union Bank account. The transaction appeared to be successful as the amount was transferred. However, when my grandma tried to withdraw the funds, they were not available in her ATM. I am concerned about this issue and would like to know how I can proceed to retrieve the transferred amount. This situation is urgent as my grandma needs the money for medicine. I have attempted to contact the branch where her account was opened, but no one has answered. Due to quarantine restrictions, we are unable to visit the bank in person. Additionally, my grandma is unable to check her account online due to outdated personal information. The discrepancy in the funds occurred on May 2, [redacted], and despite checking her ATM on May 5, there were no funds available for withdrawal. I am planning to reach out to Union Bank Bacoor City branch tomorrow, but I wanted to seek assistance via email first. Thank you for your attention to this matter.

Subject: Urgent Issue with Goods Shipment To: Management at Kolkata, Delhi, Siliguri, Guwahati, Patna Junction, Ranchi, Mumbai, Ahmedabad, Raipur Dear Sirs, I am Sunil Dolashiya from Nikola Pharma in Mahuva, Bhavnagar. We dispatched our goods using your transportation service with LR No. [redacted] dated 22-1-[redacted]. Unfortunately, our client has not received the goods as the LR is with the bank. Kindly advise on how to proceed without the LR. We urge you to return our goods promptly or contact our client, Moltech India Pharmaceutical in Lal Bazar, West Champaran, Bettiah-[redacted] for payment. Resolving this matter swiftly is crucial to avoid legal action. Your immediate attention to this issue is greatly appreciated. Thank you, Sunil Dolashiya Nikola Pharma

Respected sir, I would like to bring to your attention that I, applicant Arun Kumar Halwai, resident of village Patehara, Agdal branch, Rampur Naikin, had an unauthorized transaction on February 19, [redacted], where ₹[redacted] was deducted from our bank account number through four transactions from 11:10 PM to 4 AM, which I did not authorize. I request for an investigation into this matter and the refund of the amount. I have already submitted a written application for an F.I.R. to the bank branch in Rampur Naikin and have also filled a P.R.G. form, but no action has been taken yet. It has been three months, and there is no update on the status. The branch informed me that my money was taken through online payment, but I haven't received any information about where my money went. We have our ATM card and passbook, and on the morning of February 19th, we withdrew money at 7:30 AM, not at 11:10 PM when the unauthorized transactions occurred.

Hello, I wanted to report that I believe my money was taken without receiving the load I attempted to purchase for a hundred pesos. Surprisingly, I was charged not just a hundred pesos, but [redacted] pesos instead. This situation is upsetting as it represents a significant portion of my salary that I work hard for to support my family. This has occurred for a second time, and my attempts to contact support via Messenger have been unsuccessful. I sincerely hope to have this issue resolved promptly and my hard-earned money returned to me.

We were given a cashier's check for $39,[redacted].25 at the Modesto branch to split the amount into $20,[redacted] and the rest in another check in a friend's name. However, when the friend decided not to cash it, the branch manager Shari acknowledged the mistake in issuing the check to someone else and exchanged it back. Now, I am facing issues as the bank will not allow me to open a new account with this cashier's check which is essentially cash-backed. Shari mentioned they can only negotiate a cashier's check once. My attorney, a Union Bank customer, also faces challenges with this situation. The bank should allow cashing of the cashier's check regardless of having an account or not. Shari's attitude about the cashier's check was unwelcoming and I regret not insisting on cashing it during the name correction process.

Dear Sir, Madam, I, Renu Patel, wife of Manoj Singh, have a complaint regarding an incident at the Union Bank of India branch in Gauribazar, Devria. My husband withdrew Rs. 19,[redacted] via check, and the cashier gave him two Rs. 1,[redacted] notes despite his request for different denominations. When he insisted on different notes, the cashier rudely behaved, mistreated him, and chased him away. This is the third time we have faced such behavior from the cashier. Despite being Business Correspondents, I have to travel to Devria to access Finopayment Bank and perform transactions, yet the bank's staff treat us disrespectfully. I am considering closing my account before escalating the matter to the Chief Minister. The cashier's behavior is unacceptable; they harass customers and act aggressively, especially when customers question them. I request you to investigate and take necessary action promptly. Regards, Renu Patel, wife of Manoj Singh, Gauribazar, Devria, Uttar Pradesh, Pin Code: [redacted]. Mobile: [redacted].

Please close this account or come up with a solution to the recurring issue. Transfers from my account to other accounts are successful, but the money is not reflecting in the account. This problem needs to be resolved immediately. I have accounts linked to my family and from Union Bank for a long time, but all transactions are being done through Union Bank. Due to these ongoing issues, I might have to close all accounts.

Dear Union Bank, I am Eunice Ojone Akinyeye, my account number is [redacted]. On November 25, [redacted], I made three transfers of #20,[redacted] each to different accounts but the first transfer to my Zenith account was never completed, although the amount was deducted from my Union Bank account. I have been trying to resolve this issue online and even visited your branch at Challenge on December 29, [redacted], where the customer care representative confirmed that the money was not reversed and lodged a complaint. However, after a week and checking my statement together, the money has still not been refunded. I urge Union Bank to investigate this matter thoroughly as my hard-earned #20,[redacted] has not been returned. Your prompt attention to this matter would be greatly appreciated. Thank you.