Udemy Customer Service Issues

Hello, I'm currently experiencing two issues: 1. I am unable to access the course "How To Jam On Guitar With Confidence" by Ian Stitch on Udemy, except for the one page I have left open online. Despite purchasing the course, it does not show up when I log in. 2. The resources on the page I have left open for the course cannot be opened. When attempting to access a PDF file, it redirects me back to the PDF resources page. Any assistance would be greatly appreciated. Thank you and have a wonderful day.

Dear Representative, I am reaching out regarding my Udemy courses. I need assistance in contacting one of the instructors, as their full contact details are not provided on the platform. Could you please advise on how to get in touch with an instructor either via email or phone? Your prompt response is greatly appreciated. Thank you for your attention to this matter. Warm regards, Wonda R.

Hello, I recently gifted my mother a course and started it with her yesterday to help her get started. However, when I logged in from my home to assist her, I couldn't find the course on the site anymore. I checked the archives but it's not there either. When I went back to my email confirmation, clicking the link only prompts me to purchase the same course instead of accessing it. I would appreciate any assistance in ensuring that my mom can take the course "Learn Secret Chinese Exercises: Live energized and happy now." Thank you, Del Leon

Hello, I was waiting to be paid to purchase the "77-[redacted] Microsoft Excel Certification - MOS Excel Core Exam" and "Beginning C++ Programming - From Beginner to Beyond" as they were on sale for around £15. I was not willing to buy them at their original prices because they are too expensive for me. Now that I have been paid, I noticed the deals are over, and I just missed them. I am wondering if there is a slight chance to still buy the products at the sale price or if I can receive a voucher code. I would greatly appreciate this if it is possible. Sorry for the request and thank you for taking the time to read this. Miljan

I am experiencing issues with my password on the app. Despite changing it every time I log in, none of the passwords seem to work. This is particularly frustrating as I have several Udemy classes that I cannot access. I am trying to reach out for assistance, as it is also challenging to get in touch with your support team. I would appreciate it if you could explain why I have to reset my password each time I open the app, and why the new passwords are not being accepted. I hope you can grasp the problem I am facing. Instead of redirecting me to the FAQ page, I would like a direct solution to this password problem. Your help in resolving this issue is greatly appreciated.

Hello, I recently signed up for three courses on Udemy. I encountered a problem with the payment process where the website claimed the OTP I entered was incorrect, even though the funds were deducted from my account. This issue occurred twice during payment attempts. I contacted my bank, and they confirmed that the OTP entered was correct, as the transactions were successfully processed from their end. However, Udemy's site continued to display an error message regarding the OTP's validity. I kindly request assistance in resolving this matter promptly. Thank you.

I made a mistake during the registration on your website. My correct full name is "Shrawan Kumar Chaudhary," but it was incorrectly input as "Shrawan Chaudhary," resulting in this incorrect name being printed on my certificate. I would like to request a correction to reflect my accurate name, "Shrawan Kumar Chaudhary," to match my records from college, class 10, and class 12. Thank you for your assistance in updating the name on my certificate from "Shrawan Chaudhary" to "Shrawan Kumar Chaudhary."

I recently bought Photoshop, Website & Freelancing course for Rs.[redacted].00 on 05.12.19 at around 3:15 PM. Even though my IOB account was debited, Udemy informed me that the transaction failed. I'm confused about why this happened. My bank debited Rs.[redacted]/- for Udemy payment, so I'm unsure why it was considered a failed transaction. I'm frustrated as I can't find a phone number or email on their website. I'm starting to question the legitimacy of this company.

Hi there, I had 7 classes in my cart before noon at 12 am, but your system had a glitch and didn't process my purchase. Now the price has doubled. This is frustrating as I spent hours choosing these classes. I'm disappointed that the site didn't allow me to complete my purchase before the offer expired. I hope you can extend the offer to me after the time I invested selecting the 7 classes. Please let me know.

Hello, I had classes in my cart before noon at 10 am, and your system had a glitch that failed to process my purchase. Now, the price has doubled, which is quite frustrating. I had spent hours selecting these classes, and it is disappointing that I couldn't complete my purchase before the offer expired. I kindly request that you consider extending the offer to me given the time I invested in choosing the classes. Please respond via email at [redacted] Thank you.

Hello, I had courses in my cart before noon at 10 am and your system had a glitch and didn't process my purchase, and now the price has doubled. This is frustrating as I spent hours selecting these courses. I'm upset your site didn't allow me to complete my purchase before the offer expired. I would appreciate it if you could extend the offer to me after all the time I spent choosing the classes. Please advise.

Hello, I had selected classes this morning before noon at 10:00 am, but unfortunately, your system had a glitch which prevented me from completing my purchase. Now, I see that the price has doubled, which is frustrating considering the time I invested in selecting the classes. I kindly request that you honor the original offer as I would still like to purchase the classes I had chosen. Please address this issue promptly. Thank you. Email me at [redacted]

I bought a Reiki learning course and received a confirmation email. However, upon clicking the "Start Course" button, I only saw descriptions for each level of the course. When logging into my account, I can only see other courses I've purchased. I suspect I may have used one email for the recent purchase and another for previous ones, but the course remains inaccessible regardless of the email I use. Thank you for your assistance.

Dear Udemy Support, I am unable to access my email since I switched companies and forgot my password, preventing me from logging in to update my email address. Can you assist in recovering my account? Here are additional details to help identify me: Previous email: [redacted] Courses completed: Agile PM [redacted] (UC-1F2KPBQM, 01/11/[redacted]), Lean Six Sigma Yellow Belt (go4sixsigma.com, 01/[redacted]), The Complete Product Management Course (UC-ORFY83OD, 12/13/[redacted]) Please inform me if further information is required. I am hopeful we can find a resolution to this matter. Thank you, Robert

Dear Udemy, I bought the PRINCE2 study course in October [redacted] and am only now returning to it. I was hospitalized for several months, so I couldn't study during that time. Once I finish all sections of the course, will I get the Udemy 'Certificate of Completion'? Will it be available at the top where the trophy icon is, and can I download a PDF of my certificate? I need it for my portfolio and C.V. This course is excellent and seems more comprehensive than the shorter classroom-based ones. Thank you for your assistance. Best regards, Sarah

I completed Section 1 of the beginner JavaScript course and a review/satisfaction box appeared. I have been enjoying the course and wanted to leave a rating for the excellent instructor, etc. Once I selected the checkboxes, I was notified that my review would be published within 24 hours. However, I did not authorize my name to be shared on the Internet and do not remember giving consent for this.

I am having trouble editing my profile as I receive a notice saying "You can't edit here" when I attempt to make changes. I would like to update my professional email to [redacted] and my professional name to Missy Roxborough. Despite my full name being Missy Patricia Roxborough, I am commonly referred to as "Missy" in professional settings and prefer my certificates to display "Missy Roxborough" instead of Patricia Roxborough. Kindly provide clear instructions on how to successfully edit my profile and ensure that all future certificates are issued in the name of "Missy Roxborough." Thank you.

I have a substantial collection of [redacted] Udemy courses under the account [redacted] Recently, I organized them by name and URL without any issues until I reached [redacted] courses in the spreadsheet. At this point, an error message appears when I attempt to download the requested information by clicking on the URL in Excel. This functionality worked flawlessly for the past three weeks across multiple spreadsheet versions. It seems that Udemy's course list struggles to handle a large number of courses. I am curious if there could be anything on Udemy's end that now prevents me from accessing a course by clicking on a URL within Excel or Word.

To whom it may concern, I recently started using Udemy as a new customer and intended to buy the "Business Intelligence Analyst Course [redacted]" for $17. However, I noticed that the price has increased to $[redacted]. Due to my current unemployed status and my strong need for such courses to secure a job in Business Analysis, the higher price is beyond my budget. Any possibility of acquiring it at the initial lower price would be greatly appreciated. Thank you, Vuk M.

I am seeking clarification on the course refund policy. I have purchased multiple courses, completed them within the 30-day period, and requested a refund. I have gained knowledge from the courses, and this method seems like a way to utilize the course for free by paying and then refunding. Is this practice legal considering there are no specific clauses in Udemy's Terms to prohibit it? Despite the lack of constraints, I feel uneasy about the situation. Can someone confirm if this is an acceptable practice, as I have never attempted it before and would like to know if there are any measures in place to prevent such actions? Thank you.