US Bank Customer Service Issues

I attempted to contact US Bank regarding my credit card and checking account, only to discover that it was locked and I was transferred to the Fraud department. Despite a frustrating conversation with a customer service representative who was evasive and unhelpful, I managed to pay off my credit card balance but encountered continued difficulties reaching the bank in the usual manner. The Customer Service Representatives and Managers have been unhelpful and disrespectful, refusing to address my concerns about why my account was flagged for fraud or why my phone number was deemed invalid. I am seeking a resolution to this issue, along with a sincere apology and a clear explanation from US Bank regarding their handling of my finances. The lack of transparency and disrespectful treatment I have received has led me to consider withdrawing my checking account from the bank.

I recently had an issue with my escrow account where money was mistakenly applied to a different person's property taxes. After contacting the DeMers Ave. Branch in Grand Forks, they reached out to the Minneapolis Office on April 20th. Despite a stop payment being placed on the incorrect payment, there has been a delay in resolving the matter. The Minneapolis office contacted me to inquire about paying my property taxes directly, but I clarified that the stop payment was for a different property. Eventually, the correct taxes were paid for the property in Polk County. However, multiple payments were made, totaling around $[redacted]. I am seeking a prompt resolution to this issue. If not resolved soon, I am prepared to escalate the matter to the Banking Commissioner. My name is Roberta K Kovar, and you can reach me at [redacted]. Please leave a message if I am unavailable.

Mr. Philipp D. purchased a watch and gift vouchers from me on eBay Kleinanzeigen to be sent to an address in Germany. Due to a system error at the branch in Atlanta, he was overcharged by [redacted] euros. I received an email stating that the fees amounted to [redacted] euros, and if I send it in Steam gift cards, the money will be transferred to my account. When I inquired if that was all, they confirmed via email that it was all they needed to complete the transfer. Now, I've been asked to send an additional [redacted] euros in Steam gift cards, and they will transfer [redacted] euros to me. I feel deceived as this is [redacted] euros more than agreed upon. I need the transfer as I have already paid for everything upfront and have been financially affected by the pandemic. I understand that fees must be paid, but the amount seems unreasonable, especially the promise of receiving the money back. I expect a resolution through customer service. Best wishes, M. Beck.

After waiting patiently, Usbank finally credited my checking account with over a hundred dollars. However, this delay caused numerous hardships. I couldn't afford a doctor's visit through Doctoroo, pick up my medications due to the frozen account, or replace my faulty Metro phones. Additionally, I needed groceries, toiletries for my left toe, and transportation to a medical appointment. The stress of dealing with hostile and unhelpful Usbank customer support worsened my health, leading to TIA symptoms. The discovery of black mold in my home prevented me from accessing necessary services. Despite UsBank's errors, they have only partially corrected the situation, leaving me in a financial hole. I believe they owe me significant financial assistance to make up for their mistakes.

My business checking account was frozen due to two stop payments on different deposits. I was informed that the account is in the process of being closed, and if a positive balance remains, I should receive a cashier's check within 15 business days. After almost 20 business days passed without receiving the check, I followed up. I was instructed to contact Amanda in the fraud department. After speaking with Amanda, it was confirmed that no illegal fraud was detected on the account. Despite this, the funds are being held pending decision by the closure team, which I find unjustified and unprofessional. As the account manager, my main concern is the impact on my clients and the company's funds. I urge for the release of the funds as there have been no instances of fraud reported by clients and all deposits have cleared without issue.

Dear Fraud Investigations Officers at US Bank, I am writing to report a recent scam involving a client of yours. I have attached a copy of the police report filed regarding this incident. The transactions in question were made to Mr./Ms. Elvia A. Mello from Singapore DBS Bank Limited, who has confirmed my suspicions of being scammed. The transfers were made to a personal account instead of a business account, as I had advised your bank's investigators during our previous communication about our transactions. I am seeking your assistance in recovering the funds totaling USD8000 that were transferred to the client's account. The scam was related to a bitcoin investment with a company called Zacktoptrade.com, allegedly located in Liverpool, UK. Additional transactions were also made from my DBS bank account to the client's Wells Fargo account, totaling USD5500. I have evidence of all transactions, the police report from Singapore Police Force, and screenshots of conversations with the client stored in my Google Drive. I am willing to share this information with the US bank's investigating team once I receive the relevant contact email. The client is now threatening me, insisting I pay an additional USD5,[redacted] as agent fees, or risk losing my total investment of USD13,[redacted]. He has blocked my access to his website and messaging platforms. As a Singapore citizen living in South Africa, I was invited to trade on the website through Telegram. I have saved all correspondence, including deleted messages on Telegram and WhatsApp, to provide as evidence. I have tried to schedule appointments at the Rocklin branch but they were canceled due to temporary closure. I am eager to reschedule and hope to receive assistance soon. I have also reported this scam to Wells Fargo. Thank you for your attention to this matter. My contact number is +[redacted]0. Sincerely, [redacted]

Dear Fraud Investigations Officers at US Bank, I am reaching out to report a scam involving one of your clients. I have fallen victim to a fraudulent scheme by Mr./Ms. Elvia A. Mello, where I transferred funds totaling USD [redacted] to an account associated with Zacktoptrade.com. This was supposed to be a Bitcoin investment, but after consulting with Singapore DBS Bank Limited, it was determined that the transaction was made to a personal account instead of a business one. I have attached a police report filed with the Singapore Police Force and can provide documentation, including screenshots of conversations and transaction records, once I receive the appropriate email contact from your investigative team. The individual in question is pressuring me to send an additional USD [redacted] for alleged agent fees, threatening to withhold access to my invested funds amounting to USD 13,[redacted]. I reside in South Africa as a Singaporean citizen and was introduced to this scheme through a Telegram invitation. Despite my attempts to retrieve my funds, I have encountered obstacles such as account blocks on the perpetrator's website and WhatsApp. I have also initiated a scam fraud case with Wells Fargo regarding this matter. I have faced difficulties scheduling appointments at the Rocklin branch but would greatly appreciate your assistance in recovering the funds I have lost to this fraudulent scheme. Your prompt response is eagerly awaited. Thank you for your attention to this urgent matter. Sincerely, [Initials]

Dear Fraud Investigations Officers at US Bank, I am reaching out to report a scam involving a client of yours named Mr/Ms Elvia A Mello. The transactions were made to a personal account instead of a business account at Singapore DBS Bank Limited, where the confirmed scam amount is USD8000. The scam involved a bitcoin investment with Zacktoptrade.com, supposedly located in Liverpool, UK, and additional transactions to a Wells Fargo bank account totaling USD5500. I have evidence to share, including a police report from the Singapore Police Force, screenshots of conversations, and transaction details. I am urgently seeking assistance in recovering the funds. I reside in South Africa and was contacted through Telegram for trading on the website. I have faced threats from this individual and seek your help in resolving this issue promptly. Best regards, Rebekah Kong

Dear Sir or Madam, I am seeking urgent assistance and found your website. I am in a difficult situation where my friend is stranded abroad, and I am trying to manage his banking from Germany. Unfortunately, my limited English skills require me to use a translator. There is an issue with Fountain United Bank, which has frozen the account due to suspected illegal access. To unlock the account, the bank is requesting around $[redacted] USD, which has been paid. However, after the initial payment, the bank demanded a deposit of 5% of the current account balance. Despite transferring an amount exceeding 5%, the bank refuses to release the account because of discrepancies in the deposited sum. We are unable to access the $[redacted],[redacted] in the account, leaving my friend stranded and unable to make essential transfers, like retrieving his children from boarding school for the upcoming vacation. As we are reliant on the account, any advice or assistance would be greatly appreciated. Our current predicament is impacting our entire lives. Your help in this matter is crucial. Best regards, Monika

Dear Sir or Madam, I am reaching out because Fountain United Bank has locked our account under suspicion of unauthorized access. They initially requested USD 6,[redacted] for unlocking, which was promptly paid. Now, to fully regain access to the account, the bank requires an additional 5% of the current balance. A sum exceeding this percentage has already been transferred, and the bank refuses to release the account due to the surplus. Unfortunately, I am unable to provide the USD125,[redacted] needed as all funds are currently in the account. A friend is stranded overseas unable to send money for the return flight, and with the upcoming holiday, his children need to be picked up from boarding school. I am in Germany and unable to assist. Your guidance on the next steps would be greatly appreciated. Kind regards, MOnika Lösch

Dear Sir or Madam, I am contacting you from Fountain United Bank regarding the blocked account situation. We were asked to pay USD 6,[redacted] to unlock the account, which was done. However, an additional 5% of the account balance was requested to fully access the account. I have transferred an amount exceeding the 5% requirement, causing the bank to withhold access. Unfortunately, I do not have the USD125,[redacted] needed to resolve this due to all funds being in the account. This has left my friend stranded abroad, unable to send money for a return flight, and his children needing to be picked up from boarding school soon for the holidays. I am currently in Germany and unable to provide immediate assistance. Your urgent help in this matter is greatly appreciated. Best regards, M. Lösch

I am currently experiencing a restriction on my US Bank ReliaCard account, preventing me from withdrawing money using my ATM card. Despite my numerous attempts to submit clear ID photos along with selfies, I have been informed that the image in the right-hand corner of my Missouri ID is blurry. This is the way the ID was created and cannot be changed. However, the larger photo on the right side of the ID is clear, along with all the necessary information. As a result, I am unable to access the funds deposited by Texas Unemployment into my account with US Bank. I have successfully verified my ID with Texas Unemployment without any issues, but I am facing challenges with US Bank's verification process. I kindly request immediate assistance in resolving this matter so I can access my funds via ATM. I have completed all the requested verifications, and I urge you to unlock my account promptly. Thank you for your attention to this issue. Sincerely, Tracy S. [redacted].

My animals, consisting of 4 dogs and 12 cats (don't ask why), along with my wife have been without access to funds for a week. We have been surviving on rice, but now even that has run out. I have been unable to work as my car has no gas due to the financial situation. Despite being promised access to my money after requesting a new card, I have been left without funds for a whole week. I am deeply frustrated and request an immediate transfer of my funds to another account so that I can regain access. This option is clearly stated on your website, and I expect this to be resolved promptly.

I've been unable to use my card for two days now. Initially, I was told there was suspicious activity, causing my card to lock. After being assured it would be reset, an hour passes, and I still can't use it. Upon calling again, I'm told I exceeded my daily transaction limit due to the failed attempts. Despite being told to wait until the afternoon to try again, I'm now facing an issue with my CV2 number, which I know is correct. The bank insists it's a system problem and advises me to wait another 24 hours before I can use my card. It's frustrating to encounter three separate issues within such a short timeframe preventing me from accessing my account.

On August 12, [redacted], at 1:29 PM CT (which is 2:29 PM Eastern Time), I encountered an incorrect transfer error. After contacting US Bank, I was directed to ReliaCard's customer service at [redacted]. The representative assured me that the $[redacted].00 would be resolved the following day. Despite waiting until 7:30 PM on August 13, the amount did not reflect in my account. Upon calling ReliaCard again, a different agent explained that errors were made by the previous representative. A supervisor named Laqisha explained that due to the late claim time, a refund request couldn't be made until 5 business days passed. However, my claim was made at 1:45 PM on August 12, [redacted]. Laqisha suggested that nothing could be done and abruptly ended the call, mentioning that the issue was supposed to be resolved by US Bank.

I experienced an incorrect transfer on August 12, [redacted], at 1:29 pm CT (2:29 pm ET). Initially, I contacted US Bank who directed me to Reliacard. Speaking with a representative at [redacted], I was assured the issue was resolved, and I would receive the $[redacted]. However, after waiting until 7:30 pm on August 13, the money did not reflect in my account. Upon calling Reliacard again, a new agent explained the previous agent had not processed my claim correctly. During this call, I was transferred to a supervisor named Laqisha. She initially mentioned a waiting period of 5 business days due to a claim made after 4 pm, but she acknowledged my claim was submitted at 1:45 pm on August 12. Eventually, Laqisha abruptly ended the call, stating that the matter had to be resolved by US Bank.

I recently dealt with US Bank regarding my grandmother's account closure after her passing. The representative I spoke with in the department handling deceased accounts was insensitive and lacking compassion. She was abrupt and tried to lecture me, rather than showing any empathy. When I asked for her name and a manager, she refused and was unhelpful. Despite providing all necessary information afterward, US Bank sent a letter saying an outside vendor might contact us about an outstanding credit on the account. I wish to express my disappointment in their customer service approach and their treatment of customers in sensitive situations. I seek a channel to lodge a formal complaint without resorting to social media but haven't found one yet.

Dear Sir or Madam, I am seeking assistance regarding my friend's blocked account at Fountainunited-com.xyz Bank. At the end of May, the account was blocked due to suspicion of unauthorized access. After clarification, the bank requested a fee of about [redacted] USD to unlock the account. Subsequently, an additional deposit of 3-5% of the account balance was requested by the bank. The latest communication from the bank states that due to software upgrading issues, a physical biometric is now required to access the account. Unfortunately, my friend is overseas and unable to return to resolve this matter. We have been attempting to resolve this for three months with no success, leaving his children unsupported. Any assistance in resolving this urgent matter would be greatly appreciated. Thank you, Monika

In July, I encountered an issue where an ATM did not dispense my money but my account was still charged. I contacted the ATM company, who directed me to resolve the matter with my bank. Fortunately, my bank refunded the $[redacted] to my account. However, a month later, ReliaBank withdrew the funds from my account, initially blaming the ATM company. Upon contacting them, they denied involvement, shifting the blame back to my bank. Subsequently, I reached out to ReliaCard's customer service in Florida, where their stance changed, stating that the dispute was unsuccessful and an employee decided to retract the funds without justification. Despite multiple conversations, they insist the situation cannot be rectified. I am unsure how to proceed in this unjust circumstance, as it is unfair for employees to unilaterally decide on my finances.

I previously contacted U.S. Bank ReliaCard regarding the cancellation of my account and closure of my card. I now have access to my account for PUA benefits but need to update my address. Instead of 37 Ontario Street, Carbondale, PA [redacted], please use my PO Box for all mail. A letter was returned to sender at the old address, 37 Ontario Street, Covington, PA [redacted]. The mail can be sent to PO Box [redacted], Carbondale, PA [redacted], as it was used before for card delivery. My new email address is [redacted], and the old one on file, [redacted], is no longer active. Thank you.