UPS (UK) Customer Service Issues

I have contacted UPS multiple times regarding the delivery of my parcel. I received a notification that it would arrive on a certain date, then requested a rescheduled delivery due to work commitments. Despite my efforts, the delivery was rescheduled again without my request. I spoke to a customer advisor who could not provide a satisfactory explanation, and I am still waiting for a resolution. I am frustrated by the lack of clarity and communication in this process.

I received a text yesterday stating that my package, tracking number ZV827Y[redacted]6, would arrive today between 8:30 and 11:45. However, it did not show up. I discovered that your company had only received the package and not delivered it, causing me to miss work as a pilot instructor and lose £[redacted]. When trying to contact customer service, I was unable to speak to a live agent, adding to my frustration. Please reach out to me promptly regarding compensation for my lost earnings due to your company's incompetence. Thank you.

I accidentally dropped off a parcel last Monday, and the buyer has tracked it, revealing that it hasn't left the shop. After a discussion with the manager who confirmed it was sent on Tuesday, valuing over £[redacted], I reached out to UPS customer service for assistance. Despite explaining the situation multiple times, they have not been helpful. A representative assured me on Saturday that they would file a claim and resolve the issue promptly, but there has been no progress. The stress of this situation is triggering my epilepsy, and the buyer is continuously inquiring about the undelivered item. I am eagerly awaiting a resolution to this problem.

Package 1ZW1F[redacted][redacted] is being shipped to Rome, Italy. UPS Italia is asking for Customs Duty and IVA payment. The Proforma Invoice attached to the package indicates it is a gift from one private individual to another. The package's value does not exceed the Duty and IVA threshold. Please guide UPS Italia on the appropriate procedure and request for delivery without any charges. Update: UPS Italia stated they discarded the package due to unresolved issues! Are they inept or dishonest?

Package with Waybill No 1ZW1F073TN4XG bound for Italy is currently held by Italian Customs due to an issue with the payment of Customs Duty. My submitted Proforma Invoice states the package is a gift valued at less than £39, making it exempt from Duty and IVA fees. However, UPS declared it as a sale to Italian Customs, leading to the charging of fees. The package should indeed be considered a gift with a value of £37 based on the Proforma Invoice submitted on 22 July. The reason for export clearly indicates that it is a gift, not a sale.

I recently received a shipment from UPS with a set of 4 wheels, but upon delivery, I realized that there were only 3 wheels instead of 4. The driver mentioned an accident causing the delay, but I feel like the story might not be accurate. After numerous delays and promises of the 4th wheel by midday, I am still missing it a week later. UPS is currently investigating after I filed a missing package claim, but the lack of communication and delay is causing significant inconvenience. I am worried about the impact on the sale of the car the wheels were intended for, as well as the time off work and the poor customer service experience. I am eager for a resolution or compensation from UPS promptly.

Subject: Concerns About Recent Package Collection Dear Customer Service, I am writing to address my recent experience collecting a package from your UK Leicester collection point. I was surprised to find my parcel had been left without my consent, as I prefer receiving it directly. Despite being initially informed that my parcel was not available, subsequent discussions with customer support confirmed it was, only to be told upon my return that it had just arrived. Additionally, the packaging appeared tampered with, showing signs of being opened and resealed differently. I was informed that this was due to issues with the delivery driver mishandling packages. I documented the opening of the parcel, revealing a clear cut and tampered contents, particularly concerning as it included glasses. The situation raises not only security but also Covid safety concerns. I am uncertain if the received product is original. For further action, please refer to the provided reference number: CO[redacted]92. Thank you for your attention. Sincerely, Iulia

A UPS courier attempted to deliver my package on Thursday, August 11th, but due to a lack of funds for import charges, the redelivery was postponed to the following day. The courier mentioned that the package had to stay at the Warrington UK warehouse for an unspecified reason, and a promised delivery on Monday, August 15th did not occur. Despite the tracking app showing the package still at the warehouse as of Thursday, August 18th, with no new delivery date set, I have not received any responses to my emails to UPS and have been unsuccessful in reaching them by phone. The package, a Fender American Professional II loaded pickguard V-Mod, is valued at £[redacted]. Any assistance would be greatly appreciated. Thank you.

Hello, Please kindly investigate the actual customs clearance charges that UPS UK applies to goods based on the declared value in the invoice. I want to mention that no UPS representative we contacted (in Italy or the United Kingdom) was accurate and able to provide correct information. Here is a case in which we shipped two shipments of wine, with the same invoiced amount of [redacted] GBP, to two different recipients in the UK and UPS applied flat-rate customs clearance charges. In one case, they charged 0 GBP because UPS UK claims that nothing is due for amounts below [redacted] GBP, while for the second shipment, they requested 34.50 GBP for customs clearance! Plus government taxes as required by law. I am looking forward to a response on this matter, thank you. Regards, Michele Lacerenza

Hello, I kindly ask you to investigate the actual customs clearance fees that UPS UK applies to goods based on the declared value on the invoice. No UPS representative we contacted (Italy or the United Kingdom) was able to provide accurate information. I would like to highlight a situation where we shipped two wine shipments, invoiced at the same amount of [redacted] GBP, to two different recipients in the UK. UPS charged a flat customs clearance fee for each shipment. For the first shipment, they charged 0 GBP because UPS UK states that no fees are due for shipments below [redacted] GBP. However, for the second shipment, they requested 34.50 GBP for customs clearance! In addition to government taxes as required by law. I seek transparency, and I ask that UPS (United Kingdom) provide an additional information document (pdf) clearly indicating the additional costs applied to customs clearance operations. I await a response on this matter, thank you. Regards, Michele L.

I encountered an issue with a UPS label delivery when sending a parcel to my son in the USA. The box was mistakenly labeled as printed documents with EDI-DOC, causing the courier to refuse collection due to missing customs documentation. The contents are my son's personal belongings like school reports, diaries, and posters. After lengthy discussions with customer support, a supervisor is now organizing a new shipping label to be sent to me. While waiting for this, I'm uncertain if this will fully resolve the problem and am contemplating requesting a refund of £53.29 to restart the shipping process. I urgently need to send the package and would appreciate any swift assistance to address this matter promptly.

This is the third delivery date, and I am still waiting for my package with tracking number 1Z83Y89Y[redacted] to be delivered between 09:45 and 13:45. The latest expected date was today, and once again, nothing has arrived. I am frustrated with all the delivery delays, especially since the company sending the package has been in touch with UPS multiple times. Personally, I have tried reaching out, but it's challenging to get in contact. Waiting is not a satisfactory solution, especially for someone with PTSD. I would appreciate it if you could prioritize the delivery of my package.

I am facing a complicated situation with a returned eBay item from Italy. The sender used Poste Italiane and provided a tracking number ZC[redacted]17IT, which worked until the UK. Then, UPS took over, but they require a UPS Tracking number. Despite my efforts contacting UPS, Poste Italiane, eBay, and the seller, I haven't been able to obtain the UPS tracking number needed to pay the customs charges and receive my parcel held in UPS Gloucester. I have even shared security footage with UPS of their driver attempting delivery and provided all relevant tracking details, but I am stuck without the necessary information to proceed.

I am concerned about a package that was supposed to be delivered on November 25th at 1:27 pm. The tracking number is 1Z[redacted][redacted]. The seller claims that eBay arranged the delivery, but eBay closed the case stating it has been delivered somewhere unknown to me. The seller insists it was left at the front door, but I have a note on the door requesting parcels to be taken to the rear and left in the shed. I am caught between the seller and eBay without getting any resolution. Could someone please ask the driver where the package was left and if it was at the correct address?

Hello, I am having trouble with a package stuck in a warehouse due to missing delivery information. I have been attempting to resolve this for multiple days with no success. Instead of reaching a person, I keep getting automated responses, and my emails remain unanswered. The package tracking number is 1Z2V62E8DK[redacted]3. The missing piece of information is my house name, which is The Well House. The complete address is The Well House, Pootings Road, Edenbridge, TN8 6SD. I am hopeful for a prompt response. Thank you. - Sam

Hello, I received a notice regarding my delivery with info number [redacted]58. Unfortunately, the delivery attempt was made without any prior phone call or using my home intercom system, despite having a designated delivery area at my apartment. I was surprised to find out my item will only be delivered by the end of the day on Monday, which is inconvenient as I have travel plans in the morning.

I am currently experiencing issues with a package from the United States that seems to be held up at UPS customs. Despite contacting customer service multiple times, I haven't received any useful assistance and keep being directed to email the brokerage team. I have reached out to them three times already with no response. I've been informed that the package will be returned on the 15th at my expense. I also tried emailing the CEO of UPS UK, but have not heard back. I am feeling frustrated with the lack of support and communication, as well as the difficulty in filling out the query form due to my phone number not being accepted. This situation has been very distressing for me.

I sent a package with tracking number 1ZAR[redacted][redacted] on Thursday morning (15th Dec), but the tracking system indicates it won't arrive until Monday. This is a critical medical sample that cannot be delayed. It must reach the lab by Friday, 16th Dec, as waiting until Monday is not an option. I need urgent assistance to expedite the delivery to ensure the sample's integrity. The delay will cause significant financial loss. I trust that measures can be taken to prioritize and hasten its delivery.

I am wondering why my parcel has been sitting at the delivery depot for a whole week now. It arrived on Tuesday at 03:30 hours, and it's still there. I recently shipped a parcel to Washington on the West Coast, and it was delivered in just two days. However, the parcel that's only 25 miles away from me has not been delivered for over a week now. The tracking information keeps showing the delivery dates as the 15th and then the 16th, but there has been no actual delivery yet. The tracking number is 1Z61R8X[redacted]7. This parcel contains valuable china and was meant for next-day delivery. I'm quite frustrated with this situation. - Ken W.

Hello, I am writing about a package currently in the Warehouse in a clearance/resolution state. The UPS Delivery Reference Number is 1Z782F1WD[redacted]81. Upon checking the status online, I saw the message stating that the Final Delivery Attempt was made on 19-Dec-[redacted]. However, I have not received any delivery notifications via email or phone. I have also not received any invoice. There has been no communication from the Delivery team. I kindly request your assistance in looking into this matter and delivering the parcel promptly. My name is Milan Mandviya, and my postcode is HA1 2HQ. You can reach me at [redacted]4 or via email at [redacted] Please let me know if you require any additional information from me. Thank you, Milan Mandviya