U.S. Passport Agency Customer Service Issues

I have full sole guardianship of the minor traveling with me to Egypt. We both possess passports, birth certificates, and social security cards. I also have my driver's license. The issue arises as the guardianship is listed under my maiden name and formerly known as my married name, which is also on my passport. However, I have additional proof such as my birth certificate and social security card in both names. A friend mentioned they traveled under similar circumstances, so we bought our tickets. Despite this, I am feeling anxious and need to confirm before our departure in two days.

Name: Cassa Andrea Haye Address: 29 Dwight Ave, Hillcrest NY [redacted] Date of Birth: March 5, [redacted] Place of Birth: Jamaica, West Indies Case Number: [redacted] [redacted] [redacted] Phone: [redacted] My name is Cassa Haye, and I applied for my U.S. passport over a year ago. However, I have not received it and am unsure of the status. After receiving a letter to complete a form, I did so but never heard back. As a busy nurse, travel plans were not a priority until now. I need my passport urgently to attend my uncle's funeral in Jamaica on July 20 and a convention in Canada on July 10, [redacted]. I have not received my Original citizenship Naturalization Form back, and when I tried to reapply, I couldn't due to lacking the original evidence of citizenship. Please assist me in resolving this issue promptly. Thank you. Cassa Haye

I applied for a passport, but I am unsure why it was declined. My application number is [redacted]93. I missed their calls because my phone flagged them as potential scams. I realize now that calls from New Orleans are from them. My husband's application went through, so I am not sure what the issue is. We obtained new birth certificates from Puerto Rico a few years ago with all the necessary stamps. Please reassess my application. I am currently undergoing cancer treatment and don't know how I will be feeling. I urge you to address this promptly. If I need to reapply, please refund my money. I may have mistakenly used my maiden name as "Rosa" instead of "Rosas." Your assistance is greatly appreciated in resolving this matter. Thank you.

I submitted a request for my passport renewal last year. The agency asked for my marriage license for name validation, which I sent in February [redacted]. I'm unsure if it was received. Despite the reduced staff due to COVID-19, the phone representative couldn't provide any status update. It seems the focus may be on answering calls rather than processing passports. I rely on my passport for identification and am anxious about its status. The agent didn't ask for any details to check on my application, leaving me feeling frustrated with the lack of assistance and efficiency in this process.

When I renewed my driver's license, I included my full name (Mary Ann), maiden name (Noecker), and married name (Guadagno). Despite providing ample documentation, the DMV noted an issue because my U.S. Passport only displays "Mary Ann Guadagno" rather than "Mary Ann Noecker Guadagno." They suggested aligning my passport name with my driver's license. My passport, issued on July 11, [redacted], is valid until July 10, [redacted]. Is the MD DMV's request correct? If so, how can I update my name on the passport? It has been more than a year since my last passport renewal, and I've traveled internationally without any problems. I appreciate any assistance. Sincerely, M. A.

I reached out to the provided number and waited on hold for over 2 hours before having to return to work. Unfortunately, my call was never answered. I applied for a passport with expedited service on 4/28/[redacted]. Today, on 5/20/[redacted], I finally received an email confirmation from the US Department of State. The email acknowledged the receipt of my application and mentioned that processing will take 4-6 weeks. I'm unsure if this timeframe starts from my submission date of 4/28/[redacted] or from the date of the email on 5/20/[redacted]. I paid for expedited service for myself and my three children, costing an additional $[redacted], to ensure we have our passports before our trip on June 20th (which would be June 9th within the 6-week timeframe). The email lacks clarity, and I need to confirm when the 4-6 week processing period begins. Otherwise, I might have to cancel our trip, rendering the expedited service pointless. This situation is causing me considerable anxiety.

Subject: Passport Renewal Inquiry I recently received a notice about my passport renewal being held up, and I'm unsure of the reason. Despite trying to call the provided number, I was unable to speak to a representative regarding this matter. I'm uncertain if the delay is due to not having my passport card alongside the book. Upon checking my application status online, it shows as "In Process." The application was received by the U.S. Department of State on 06/15/[redacted] for both the book and card with routine service selected. The processing time is currently within 12 weeks, excluding additional mailing time of up to 6 weeks. The application locator number is [redacted]81. Could someone please clarify the cause of the delay? Is it due to the absence of the card? I've already paid the $[redacted].00 fee for both documents, as noted in the letter received. Thank you, Roberta B. Ashenfarb

I have been attempting to reach the provided number during the specified hours, but all I encounter is a busy signal followed by disconnection. Roberta B. Ashenfarb 08/08/[redacted] I have been alerted that my passport renewal is on hold, and I am unsure of the reason. I have tried contacting the listed number without success in speaking to a representative. I am uncertain if the delay is due to the absence of my passport card while you possess only the book. My application status shows as "In Process," submitted on 06/15/[redacted] for the passport book and card with a routine service request, currently under a 12-week processing period. Applicant locator number: [redacted]81. I seek clarification on the cause of the delay. Could it be due to the absence of the card? Has this impacted the procedure? Payment of $[redacted].00 has been made for a new book and card yet is reportedly being withheld, as per the letter received. Thank you, Roberta B. Ashenfarb [redacted]

I have been trying to reach a live agent for the past 2 hours without any luck. The website states they are available until 8pm EST, but I can't navigate through the phone system to book an appointment. The online booking system for last-minute appointments has been removed, so calling the National Passport Information Center at 1-[redacted] (TDD/TTY 1-[redacted]) from 8:00 a.m. to 10:00 p.m. ET, Monday through Friday, is now the only option. This is urgent for medical purposes, and I hope to secure an appointment soon.

In [redacted], I applied for a passport and received it with a misspelled last name. After returning it, I never heard back or received a corrected one. In [redacted], I applied again with my new last name due to marriage. Unfortunately, they flagged the photo taken by a post office worker as erroneous and requested a new one. They also asked for the passport book from [redacted], which I had sent back but never received. My request is for a new passport book with my current last name. I would like the authorities to disregard the [redacted] application. I hope to expedite the process as I want to enjoy my honeymoon without any further setbacks. How should I proceed to resolve this matter efficiently?

I am inquiring about the process of renewing my passport as my previous one was recently stolen by my ex right after I had just renewed it. Since my old passport is essential for proving my citizenship, I am unsure if I can simply renew it again or if I need to apply for a completely new one. Additionally, due to a recent incident where my ex wrongfully involved me in legal matters resulting in a pending misdemeanor charge, I am concerned if this will impact my passport application. The website only mentions potential issues with felonies, whereas I have no felonies on my record. I am hoping to resolve the misdemeanor next week with the help of my attorney.

I recently applied for my passport, but unfortunately, I received a letter stating that there was an issue with my application and that I need to submit a new one. The dilemma is that they currently hold my old passport, and the new application requires me to have the passport number which I don't know. Should I just send in the new application form with the rest of the information completed and signed? Do I need to include new passport photos, even though I already sent some with my initial application?

I have been attempting to reach a representative from US Passport Services in Philadelphia, Pennsylvania at 1-[redacted] with no success. The information provided states that representatives are available, but when I call, I only hear general information with no option to speak to a representative. The issue I am facing is that I submitted passport renewal applications for both my wife and myself simultaneously. My application was returned due to an unacceptable photo, which I have since corrected and resubmitted. However, now my wife's application has encountered the same problem. They have returned all documents including the check. I am wondering if it is possible for them to hold my application until I can resubmit my wife's application.

I'm looking to get an update on my passport status. I opted for expedited processing and submitted my renewal in October. However, I received a letter on November 16 instructing me to fill out a new application as I wasn't eligible for renewal. I promptly resubmitted the application, which they received on November 22. I'm concerned as I have a trip planned for December 28. Thank you.

I am reaching out on behalf of my husband, Peter M., regarding a passport renewal application submitted on Nov. 15th. Upon further inspection, he discovered a newer passport issued in [redacted] which is valid until [redacted]. Can we cancel the renewal request and verify if the [redacted] passport is still valid, considering it was not submitted? We have received a notification requesting the submission of a valid passport, and Peter wishes to continue using the existing valid one he has found instead of getting a new one. Thank you for your assistance in this matter.

I found a phone number for passport inquiries on what appeared to be a legitimate website. However, when I called, I was unable to speak with a representative. I want to confirm if my documents are correct for my upcoming travel in June [redacted]. My passport card has a mistake in my last name, but it's valid until 1/16/[redacted]. I believe I need to submit form DS-[redacted] for a name change, enclosing a photo ID and a name authentication document. Since my passport card is valid, the fee should be $0. Additionally, I think I need to complete form DS-82 and pay $[redacted] for a new passport. Should I mail the documents to the National Passport Processing Center or apply in person due to conflicting information?

I am having trouble obtaining status updates for my passport. The automated system and website have been unhelpful. The website has displayed a message stating that it is unable to provide updates since mid-December. It is frustrating that the information is not available, and the system needs fixing to be more efficient. It seems the website is causing more frustration than assistance. There needs to be improvements for users like myself who rely on this service.

I received a communication from your company regarding my name change request (Ref: [redacted]04). I have already submitted my marriage certificate along with the required documents. Our marriage took place at a Church of Jesus Christ of Latter Day Saints temple, and the certificate is a valid legal document. As it is my only marriage certificate, I will need it returned to me as I do not have any additional documents to provide.

I visited my local passport office at the courthouse on June 5, [redacted], to renew my passport. I paid $[redacted], completed the paperwork provided, had it validated, and was instructed to mail it from the local post office for processing. My payment was processed on July 10, [redacted]. However, on October 15, I received a letter stating that my passport renewal was overdue and required new paperwork. Despite reapplying on February 1, paying $35 in processing fees in person, and not being asked for a new photo since they had the previous one, I received a denial letter on February 15. The office claimed they had not heard from me since October, even though I followed their instructions diligently. Despite my efforts, I was told to reapply once more on my recent visit to the courthouse, leaving me frustrated and unfairly burdened with additional expenses. I seek assistance as I feel unjustly overlooked and mistreated in this situation.

I went to apply for a passport with my 16-year-old daughter and was informed by the librarian processing our application that the check I used would serve as my "statement of consent." I was told I didn't need a notarized statement, but now received a letter from the Department of State requesting one. I found the form on the Passport website, had it notarized, and sent it along with a copy of my ID. I want to confirm if I sent the correct information regarding the notarized statement of consent and if my daughter's application is now complete.