Turtle Beach Headsets Customer Service Issues

I purchased a PS4 headset for my son as a gift on March 25, [redacted]. He received the gift on Friday, August 2, [redacted], as a reward for completing some classes. Unfortunately, after about half an hour of use, one side of the headset stopped working properly. When he twists the cord, he is only able to hear sound from one side at a time, not both simultaneously. I am requesting a replacement product or repair for this faulty headset. I bought it from Walmart and have a warranty through Squaretrade, but they are refusing to honor it, claiming the issue existed before the purchase, which they do not cover.

My son has a wireless headset. The first pair stopped working, so I returned them to Game and got a replacement. The second pair has also broken now. It happened when he removed the earpiece slightly to hear me better. They are less than a year old, and I find them to be quite fragile considering their cost. He is now without headphones, and I doubt Game will replace them since accidental damage isn't covered. What should I do? Thank you.

Order Number: TBUK-[redacted] I have been waiting for return and refund information since December 16th. I have emailed twice but have not received any details yet. I find the return and refund process by Turtle Beach quite complicated and challenging to access. It seems like there are no contact numbers available to reach out to someone directly to address these issues. I believe this practice might not be in compliance with legal regulations and should be brought to attention. It feels like this could be a tactic for the company to delay returning my money promptly.

I need to reach someone before my order is processed to add a 10% discount code for new membership. I recently purchased the gen2 Stealth [redacted] headphones on the manufacturer's website instead of Amazon, where my wife had them in the cart. I have the original Stealth 700s gifted by my parents. I received the discount code via email right after my recent purchase and am willing to cancel and reorder to apply it. I sought my wife's approval for this post-birthday treat. I returned the Arctic Pros, finding them too small and tight, unlike my comfortable Stealth 700s. I am looking forward to upgrading. I am willing to provide screenshots of my order, the discount code, or the uncompleted order showing the discount. I considered military or student discounts but opted for the 10% discount. Thank you for your assistance.

Initially, my headset was functioning correctly for audio, but I encountered issues with not being able to listen. I decided to download the Turtle Beach app and proceeded to update it. However, after the update, my headset was no longer being detected by my PC. While the headset is visible in the settings as an audio device, it does not show up in the sound settings. I attempted to resolve the problem by uninstalling the software, but unfortunately, the issue persists. Originally, I only wanted to use the headset as a microphone, but now I am unable to hear any audio. I would appreciate some guidance on how to address this situation.

I am facing an issue with my Turtle Beach [redacted] (gen1) headset. This is the second one I have purchased, and I am frustrated as the individual earphones keep breaking off easily. I believe this is a production error as it happened in the same place as my previous one. Many of my friends who are also Turtle Beach fans have advised against the [redacted] series for this reason. I am disappointed and would like a replacement. I have bought the [redacted] twice now, with the 48-hour battery. I contacted GameStop, but they couldn't assist me further. I hope we can resolve this for mutual satisfaction. Kindly reach me at my email [redacted]. I have heard about Turtle Beach's great customer service and hope for a positive outcome.