Trulia Customer Service Issues

I reside at [redacted] Saint Andrews Loop in Creswell, Oregon with my husband. We own our home and had posted pictures on Zillow. However, upon realizing the potential safety risks, we decided to remove them. Even though I took the photos down from Zillow some time ago, they still appear on Trulia. Could you kindly remove all the images from Trulia for me? Your assistance in this matter would be greatly appreciated. If necessary, you may verify my identity by reaching me at either of the following numbers: [redacted] or [redacted]. Thank you very much for helping to remove the photos from the internet. God bless, Gina S.

I have a listing for a 10 Unit Apartment Building located at [redacted] So. Normandie Ave, Los Angeles, CA [redacted]. Your website incorrectly states that the property is "no longer available to rent or buy," which is inaccurate. The property is for sale and listed on the MLS - Commercial Property and Loopnet.com for $1,[redacted],[redacted]. It is not a Condominium Building. I would appreciate it if you could correct this error. Thank you, Kathy U.

Dear Community Members, I'm Jeffrey Gross, and I recently listed my house at [redacted] Coleman St, Edgewater, FL [redacted], with By the Sea Realty. My property is on the MLS and Zillow, but I have a concern about the outdated Google Street View images displayed on your search engine. The current images do not reflect the two new houses built on each side of my home in the last 12 years, making my property look unattractive. Could you please remove the Google Street View from the Trulia listing as it affects the first impression on Zillow and Trulia? Unfortunately, Google Street View does not provide an option to upload new pictures. I appreciate any assistance you can provide in resolving this issue. Thank you for your help. Sincerely, Jeffrey

I forgot to cancel my trial membership before being charged the full membership fees, resulting in an overdraft in my bank account. The solution is simple - websites should immediately restrict access to listings once the trial period ends, preventing unexpected charges. This approach is more sensible than risking financial difficulties and damaging credit scores, which has unfortunately happened to me. My credit score dropped significantly, from the 700s to the mid-500s, due to this experience with Trulia. Thank you, Trulia, for your "rock star" service. It's disappointing that this situation occurred.

I'm unsure of how to proceed with Trulia. I selected five rental properties and provided specific requirements for month-to-month rent for two to three months. I keep receiving emails stating the obvious: "These are five rental properties that you’ll really love!" Obviously, I would love to move into them, but I first need to confirm if Trulia or the landlords are open to month-to-month renting. We need to vacate our home with our dogs to undertake major renovations. Can I connect with a human representative for guidance and to discuss rental options? Also, when clicking on the "Get Trulia" button, the number provided belongs to Zillow. Why is this site so challenging to navigate? Thank you.

I have been corresponding with Vince regarding viewing an apartment at [redacted] Monahan Avenue in Staten Island, NY. Despite my attempts to schedule a viewing around my busy work schedule, it took him a week to accommodate me. Finally, we agreed on a viewing time, but he unexpectedly emailed me about a different property at 3:30 am, which I did not request to see. He failed to show up for our scheduled appointment, leaving me waiting and wasting time and money on transportation. As a pregnant individual following doctor's orders to take it easy, this experience was extremely frustrating. I am now seeking the information of the realty company Vince is associated with to address this matter with his manager.

I need assistance reaching my real estate agent, "Roxanne," who should meet me at the property at [redacted] Oakwood Dr. in Wonder Lake, IL, tomorrow at 1 pm. I had to reschedule due to an emergency that arose yesterday, forcing me to cancel the Thursday appointment. Unfortunately, I don't have Roxanne's phone number saved in my contacts. Could someone please locate Roxanne and ask her to contact me to confirm her availability for tomorrow? I haven't received any confirmation regarding my rescheduled appointment. It's important to have an agent present due to the long journey from Wood Dale, IL, to Wonder Lake. I appreciate any help in this matter. Thank you - J. T. [redacted]

I have not signed a buyer’s agreement with a real estate agent. If I want to represent myself with the assistance of a real estate attorney during the process, are Trulia, Zillow, and Realtor.com going to require me to have an agent to purchase a property listed on their platforms? I have been actively searching for a studio for myself. One property I am interested in is currently listed as “contingent.” My message to Trulia, Zillow, and Realtor.com is that if the sale of the property at [redacted] NW 43rd Ave Apt [redacted], Miami, FL, [redacted] falls through and is relisted, I am interested. I am pre-qualified, have no outstanding debts, and possess a good job and excellent credit score. If a real estate agent is needed during the inspection, can the seller’s agent assist in closing? Please refrain from redirecting this inquiry to a Trulia agent for a response.

I am interested in renting the furnished house on Jonas St. in Canyon Lake, TX, and would like to inquire about the listing agent or contact person. I am prepared to pay cash upfront for the required 6-month lease and deposit. My name is Lisa Zimmerman, and after selling my house on Lake Travis, I am eager to buy a new property but would like to rent this house in the interim as it seems perfect for me. I am taking my time with the permanent purchase decision and have been searching for a short-term lease for weeks. To ensure I secure this rental, I need to speak with someone promptly. I am open to paying everything upfront. Please reach out to me via text first at [redacted]. I will also provide my email address for further communication. Thank you, Lisa Zimmerman.

I am writing to report an issue with a listing for a property managed by JoAnne O’Connor at [redacted] Mystic Pointe Dr., Bluffton, SC [redacted] in March [redacted]. The property was advertised as furnished, but upon arrival, we found it lacking in furniture, utensils, bedding, and basic household items. There were rooms without a dresser or even a bed. The photos showed a fully furnished home, which was misleading. We paid $[redacted] upfront on March 17, [redacted] – $[redacted] per month for three months plus a $[redacted] security deposit. JoAnne O’Connor has not refunded our security deposit due on July 15, [redacted]. She is unresponsive to our emails and refuses to accept certified mail regarding our concerns. I have also heard from subsequent renters who faced the same issues. This property is in Sun City, Bluffton, South Carolina. I hope to bring this to your attention to prevent others from being deceived by JoAnne O’Connor. Thank you, Gary Parker.

Recently, my neighbor brought to my attention a listing of my residence on Trulia stating that it's not for sale or rent. The listing includes an aerial image of my property displaying accurate details and an estimated value. I have resided in this house for 25 years and have never put it up for sale. How did this information end up on Trulia without my consent? It feels like an invasion of my privacy, and I am requesting the immediate removal of this listing. The address in question is [redacted] West 146th Street South, Sapulpa, OK [redacted]. Thank you.

I would like to address a concern about a listing for a single-family 4-bedroom home at [redacted] Savage Rd, Milford, NH. The information provided is inaccurate. This address does not feature any 4-bedroom single-family homes, as it is a private community with 2-bedroom duplexes owned by a single owner. The homes here are rarely for rent. There have been recent incidents of break-ins, causing safety concerns for residents. It is important to clarify that all other homes on the street are indeed single-family residences and are not associated with [redacted] Savage Rd. To avoid confusion and ensure safety, please correct the listing to accurately reflect the nature of the properties in this community. Thank you for your attention to this matter.

I attempted to rent a house through Zillow and Trulia. I have been contacted by two individuals who claim to be the owners of the properties. The first person, going by the name Alfonso Corina on Zillow, provided the phone number [redacted]. They mentioned a listing at [redacted] Tonopah Avenue, La Puente, CA [redacted]. The second individual, identified as Robert on Trulia, discussed a property at [redacted] W Crescent Avenue, Anaheim, CA [redacted]. Both claim to be out of state, offering me the properties for rent. However, they are requesting payment via Zelle or Apple Pay, and promise to send the keys and documents by mail. This is my first time using these apps for renting, and I am unsure if this is the correct procedure for making a deposit or renting. I would appreciate guidance on how to navigate this process and what steps to take when renting a house on these apps. Thank you, I await your response.

I recently visited an apartment located at [redacted] Chase St, apt B, Lake Elsinore, CA. During the viewing, I was surprised to find the owner smoking inside the unit while my 5-year-old daughter and I were present, with no doors or windows open for ventilation. After having a conversation with Clifford and his wife, they mentioned renting to us on a day-to-day basis, stating that if I didn't have the money, we would have to leave immediately that day. During our interaction, Clifford made concerning references to the Hells Angels motorcycle club and threatened to involve them in removing us from the property if needed. This behavior was alarming, and I believe it's important to share my experience to warn other potential renters. My name is Joy, and you can reach me at [redacted]. Thank you.