TruConnect Customer Service Issues

A couple of days ago, my TruConnect phone was stolen. I often checked the time on it, and when someone asked me for a cigarette while I was half asleep, I must have drifted off again, and that's when it got taken. Unfortunately, being homeless without a camp or tent to stay in makes these things easier to happen. I need a replacement for my stolen Cloud mobile phone with the number [redacted], which is a free government phone that needs to be used for texts, calls, or data to be active for the next month. I still have the charger and box. Since I'm homeless, if approved, please send the replacement to my aunt's house address: Ryan Bella [redacted] Notting Hill Dr. San Jose, CA [redacted]. You can contact my dad at [redacted]. My email is on the old phone, so it might be better to reach out to my dad instead.

I reside at [redacted] Summit Street, New Bedford, Massachusetts [redacted]. Following a conversation with an agent last week, I was informed a new SIM card would be sent to me within five to seven days. However, I have not received any email with tracking information regarding its shipment. As I do not own a phone, I am relying on utilizing your TracFone with my Xfinity Wi-Fi. Could you kindly send me an email update on the status of the SIM card delivery? I aim to transfer my benefits to restore the service as it previously was, using the TruConnect phone with my Wi-Fi at home. Apologies for not having my account number readily available; any assistance you can provide will be greatly appreciated. Thank you.

Hello, my name is Katie Y. I have lost my phone and urgently need your company to send me a new SIM card. Without access to my phone number, I am unable to log into any of my accounts or apps. Despite multiple attempts to contact your company, I cannot reach anyone for assistance. Even using alternate phone numbers and email addresses, I have not been successful in accessing my accounts. I believe it is possible to send me a new SIM card retaining my phone number [redacted]. I understand there may be a 7 to 10 business day wait for delivery, but I am willing to wait rather than be without a phone. Please confirm when the SIM card will be dispatched so that I can anticipate its arrival. I have provided an email address where I can be reached as I am currently without a phone. Thank you for your assistance.

I submitted an application to your company, and they sent me a phone. The expected delivery date was around 11/17/[redacted]. On Wednesday, the day before Thanksgiving, I saw the mailman and he mentioned that the phone was placed in a box with a key. I informed the post office manager that I hadn't found a key in the box, but he assumed that I had it. Later, I observed him using the same key he claimed was in my box to open someone else's. Despite visiting the post office twice and filing a report with internal affairs, I haven't received any updates. Now, I have activated my phone and still await resolution.

While working, I had my phone charging in the truck. I only realized later that it was missing when I needed it around 8pm. I discovered it had been taken as messages I hadn't read were marked as read. I tried to locate it via my Google account but couldn't remember my passwords. Unfortunately, my attempts to find the phone were unsuccessful, and it's now turned off. The phone I had was a BLU model provided through the program. If the original device cannot be found, I would appreciate receiving a replacement phone to ensure I have a functional device.

Someone took my phone from my apartment while I was asleep on the night of November 27th. I used the Find My Phone app on December 9th and located it at Northern Quest Casino in Airway Heights, 16 miles away. This confirms it was stolen. I need to deactivate the phone and get a replacement. My phone number is +1 [redacted]. My name is David Wayne Smith, and the Google account linked to the phone is [redacted]

I would like to request the removal of my name from all records associated with my Truconnect account. Roughly a year ago, my Truconnect wireless phone stopped charging or turning on. Despite reaching out multiple times for a replacement phone, my emails have gone unanswered. It has been an extensive period without a phone, and I have been forced to seek services elsewhere. As an elderly individual relying on SSI, having a functioning phone is crucial. I am adamant about closing my account promptly. Thank you, Deborah P. You can contact me via email at [redacted]

My service got disconnected after I activated a tablet and SIM card from another company. The next morning, my TruConnect cell phone service was shut off. I was assured by a representative that this wouldn't happen when I got the tablet. Now, I need help to restore my number and reactivate my cell phone service with TruConnect.

I received a True Connect Cloud mobile phone on 12/16/22, and it's already having issues. It keeps showing "isn't responding" or to force close an app. The screen freezes, and even though the SIM card is inserted, it's not recognized. Customer care mentioned sending a new SIM card, but I believe I may need a replacement phone or a new service since the issues started within 24 hours of receiving the phone.

I recently switched my phone service over to your company, but I have not received my phone. Even though my account shows as active, I never received any phone or set it up with your company. It seems like it may have been lost or was never shipped. The email address associated with my account is [redacted], but I have created a new email address for personal reasons. You can contact me at my new email or by phone at [redacted]. I would appreciate your assistance with this matter. Thank you, Andrea Whitehead. My address is [redacted] Pinehurst, Roseville, MI [redacted].

Five days ago, I received a phone from TruConnect and requested a SIM card for activation. Upon receiving the SIM card, I contacted customer service to transfer my old phone number to the new device. Despite providing all the necessary information, the transfer was supposed to take 3 to 4 hours. Unfortunately, I got disconnected during the process. When I sought assistance again, I was informed that I didn't have an account attached to my phone. Even though I had a phone and a SIM card from TruConnect, my old phone was deactivated the next day. Without an account number, which I never received, I encountered difficulties resolving the issue over a long and frustrating three-day period. Customer service initially had my personal details but later claimed I didn't have the correct PIN number. Their suggestion of a PIN I didn't recognize further complicated matters. Despite multiple attempts, the issue remains unresolved.

The Elite C5 phone from Truconnect worked briefly for less than a week before encountering issues. Currently, it displays "network is not available," preventing calls, despite an active online account. Considering switching providers due to this ongoing problem. On 1/6/22, a chat with Rep Luis Oliveros failed to resolve the issue as the phone lacks a SIM card slot. Attempting to make calls triggers the "Mobile network is not available" message, even though TruConnect network displays in settings, indicating a disconnected service. Having obtained another phone through Safelink, interested in cancelling the ACP phone service with Truconnect. Willing to return the phone if necessary. Seeking assistance to resolve and alleviate the situation. Best regards, LP STROUSE

I have been experiencing issues with my service since I purchased a new tablet. I am not receiving any text messages, both incoming and outgoing, and the data internet service is intermittent. Recently, for almost a week now, my service has been completely disconnected. I bought the tablet to be able to make calls, send texts, and access data because my phone was accidentally broken. I have contacted Tru Connect multiple times via email regarding these ongoing problems with my new tablet, but I have not heard back. I am unsure if my service is even active. I am eagerly awaiting your prompt response. Thank you.

Hi, I'm Crystal, a new TruConnect customer. I'm really enjoying the service and have no complaints. Recently, I accidentally left my phone at a local store. Even though my wallet with money was there, only my phone was taken. I've tried calling and texting it with no luck. I asked the store manager to check the security cameras, but he refused. I've described my phone to customers at the store, but unfortunately, no one has seen it. I believe it was stolen as it's now turned off. I'm unsure of what steps to take next. Any advice would be greatly appreciated. Thank you for your assistance.

Hello, I'm CrystalWoodbury, a new TruConnect customer. I am pleased with my service and have no complaints. Recently, I lost my phone at a local store. Despite asking the store manager to check their cameras, they refused to help me. Strange as it may seem, my phone was taken but not my wallet, which had money inside. I have tried contacting my phone to no avail. I am unsure of what steps to take next. The incident occurred yesterday around 4 pm. I have described my phone in detail to customers at the store, but it has not been found. I suspect it was stolen. Any guidance on what to do next would be greatly appreciated. Thank you for your assistance.

I am experiencing challenges with transferring my number from Assurance Wireless to Truconnect. Despite being a new customer, I have not received any assistance with the porting process for the past week. I was promised a call back within 24-48 hours by Leo, but no one has contacted me yet. I am frustrated with the lack of service and communication from Truconnect. Additionally, I am unable to easily update my phone number on essential apps. I have spent days on calls with Truconnect, facing language barriers and long wait times. I am open to switching to another carrier that offers better customer support and service. Please suggest an alternative carrier as Assurance Wireless is not suitable for me due to limitations on minutes and phone compatibility issues. Thank you for your help.

My cell phone was accidentally damaged by my sister's boyfriend. I am inquiring if I am eligible to get a replacement phone immediately or if I have to wait for a certain period. I recently purchased the phone myself, and my number is [redacted]. I urgently need to know if I can receive a new phone sooner or if there's a waiting period, as this is my first phone from your company. I am quite anxious about this situation. The phone was broken as I attempted to turn it on, but the screen is not functioning. Could you please advise me on the next steps to obtain a replacement phone?

My friend signed up for QLink using my email for verification as it was the only accessible way at the time. Now, he is having difficulty activating his SIM card on his phone without affecting my service or changing my account details. Additionally, the phone I am using to text is also a free government phone, so when I call, it prompts information about his account, which I wish to avoid. Furthermore, my screen is broken, making tasks like texting or web searching challenging. I am facing these issues and want to resolve them without causing disruptions to my account or inconveniencing other customers.

I changed from Assurance Wireless to TrueConnect and used my own compatible device. I got the TrueConnect SIM, inserted it, and set up my account. The account shows my remaining data and states the service is active. However, I can't make or receive calls or texts. The message "Cannot make phone calls, connect to a wireless network" keeps appearing. I have tried resetting my network settings and even doing a factory data reset on the device, but the problem persists.

My name is J. Engleson, born on March 30, [redacted]. My Truconnect phone number is [redacted] with pin [redacted] or [redacted]. I am looking to cancel my Truconnect wireless lifeline service due to completing a Service Transfer to Assurance wireless lifeline. I kindly request my account to be cancelled. Thank you and have a great day.