Travelodge (UK) Customer Service Issues

I had two bookings with you, both of which were canceled due to the pandemic. The first booking was rebooked for an extra £8 but was also later canceled. I only received a refund for the additional charge of £8. The booking details are as follows: Confirmation No [redacted] for London Central Covent Garden on 29/30 November [redacted], and Confirmation No [redacted] for London Central Farringdon on 13/14 December [redacted]. These bookings were gifts for my husband and best friend, and I haven't received refunds for them yet. Please investigate this matter for me. My name is Julie V., and I have been a loyal customer of Travelodge for many years. This is my third attempt to contact you regarding these bookings, and I haven't received any response so far. I am eagerly awaiting your reply.

I have a reservation at Central Hotel Swansea for a 2-night stay on February 1st-3rd, [redacted] (Ref: [redacted]) for a hospital appointment with my husband's oncologist, Dr. Pudney at Singleton Hospital on the 2nd at 2:40 pm regarding his prostate cancer treatment. Due to high Covid numbers in Swansea, Dr. Pudney has canceled the appointment for safety reasons as we would have to travel 80 miles and both of us are at a higher risk with my recent chemotherapy. I did not purchase the cancellation insurance, but under these circumstances, is it possible to request a refund as we cannot reschedule the appointment? Your assistance in this matter is greatly appreciated. The booking is under Mr. Stuart Dunton's name. Thank you, Irene Dunton.

I have been staying at the Boreham Wood Travelodge for about 10 days. Today, when I tried to extend my stay, there was confusion about the pricing. The receptionist quoted me £34.99, but my boss found it online for £29.99. After some back and forth, it turns out the receptionist was looking at the wrong Travelodge. I ended up paying £30 in cash. However, my boss had already paid by card for the next three nights. The hotel refused to refund my cash or let me use it for another night due to the non-refundable rate. I felt frustrated as I wasn't getting a clear resolution and was even told to visit the website for customer service. The whole experience was disappointing, especially the handling by the reception manager. I wanted to commend Helen, who is usually excellent. My name is Rose James, staying in room [redacted] at the Boreham Wood Travelodge on Elstree Way.

Hello, I am currently staying at your hotel with reservations from February 6th to February 13th. Unfortunately, the court case at The Old Bailey has been postponed, and we need to return home. We have to leave tomorrow and hope to reschedule our stay to a later time. Please adjust my booking to new dates. I would appreciate it if you could confirm this change via email. Thank you.

I reached out to Travelodge over a week ago regarding a booking for a [redacted] stay at London Docks for a concert at the O2, which was initially rescheduled for [redacted] but has now been canceled. A Travelodge representative assured me that if we couldn't make it, we would receive a voucher. Due to the pandemic and the subsequent cancellation, I was informed that the voucher would be nullified, and the refund of £[redacted] would be credited to my bank account within five working days. However, I have not received the refund, and the email containing the voucher cancellation details is also missing. The only evidence I have is the confirmation of the original booking. I would appreciate guidance on how to proceed in this matter. Thank you. T. Dawes

My daughter's wedding date had to be changed due to the Covid restrictions. We are seniors and have reservations at the Travelodge - Gosport for July 16th to July 18th, [redacted]. We booked two rooms with the "Saver Rate" and hope to amend our booking due to the circumstances. Is it feasible to change our reservation to Friday, July 15th, with check-out on Sunday, July 17th, [redacted]? We are prepared to pay the £10.00 Amendment Fee if necessary.

I have been in communication with Rachel Short regarding corporate events booking. She suggested reaching out to Customer Service for assistance. I have a history of booking 10 rooms for the AFD event in June over the past two years, but this is the second time it has been cancelled. Last year, I booked through Rachel and paid a deposit for 10 rooms. I also had a £[redacted] e-voucher due to loyalty. I assumed it would be applied automatically to this year's booking, as my balance showed £[redacted]. Rachel pointed out that it seems the voucher was not applied and must be quoted during booking. I can provide all booking details and the e-voucher for review. I prefer to keep my original booking for [redacted] AFD weekend (24th-26th June [redacted], Booking [redacted]) unchanged. I've also booked an additional 10 rooms for this year's event (25th-27th) through Rachel. We are a group of ex-forces veterans, some with reduced mobility, eager to meet after a long time. Any assistance in adjusting this year's booking slightly for deserving veterans would be greatly appreciated. Thank you for your help.

To the concerned team at Traveloge, I kindly request that you reach out to my bank via email using the following email address: [redacted] The email should contain the necessary details such as my full name, Bethany Galloway, and my postcode, DE757QD. Additionally, my sort code and account number are 07-08-06 and [redacted]4, respectively. On March 30th, there was an attempted charge of £[redacted].96 for a hotel reservation that was not finalized. I have already made a payment of the same amount for another booking, which has been processed successfully. To facilitate a refund, please include the authorization code [redacted] in the email to avoid escalating this matter to a dispute. Your prompt attention to this request is appreciated. Sincerely, Miss Bethany Galloway.

On April 6, [redacted], I made a reservation at Travelodge Sutton Coldfield for the night of April 19 to attend a funeral. The confirmation number for the booking is [redacted]. Today, when checking on our reservation, I discovered that the Travelodge we planned to stay at was closed. Upon calling Travelodge, I was informed that our booking was automatically canceled because we selected leisure instead of business stay. We were unaware of this policy and were not notified of the cancellation via email as they claimed we missed their deadline. The lack of communication could have resulted in us arriving at the closed Travelodge for a funeral. Despite the situation, Travelodge did rebook us at another location after my insistence on attending the funeral. I understand the COVID regulations but the lack of transparency regarding booking limitations is disappointing. I will be addressing this issue directly with Travelodge after the funeral is over.

I made a booking at the Weston Super Mare Travelodge for the 15th of April, [redacted]. Upon arrival, I was informed that the hotel was closed, despite not receiving any prior notification. I was there with my family of 8 adults and 6 children, including a baby, and we were left stranded without assistance. I attempted to contact them but was charged £10 and 13 pence per minute with no resolution. They only provided a credit note and it took a whole day to find alternative accommodation, which was costly. I have since received a refund, but I am appalled by the treatment I received. The email about the closure was sent at 9:30 AM on the day of my travel while I was en route. I am looking for compensation for the distressing experience. It is concerning that there was no way to contact anyone regarding this situation, and Travelodge should not have accepted my booking when the hotel was closed.

I contacted last month regarding my reservation at Oxford Peartree for 7th to 9th May with confirmation number [redacted]. I was told I'd be contacted closer to the dates. As there was no four-digit code on my booking sheets and couldn't reach anyone by phone, I called Peartree directly today. I was surprised to hear that my booking was canceled, which I did not initiate. I simply wish to reschedule to new dates, which should be possible with your system. Any assistance in this matter would be appreciated. Best, B.B. Tel: [redacted]

I appreciate your recent response. I am still in the process of trying to update booking number [redacted] to November 5th to 7th, [redacted]. I was informed by Oxford Peartree that the booking was previously canceled by someone else. Since it is a Saver booking, I understand that a refund is not possible, but an update should be feasible given the circumstances, especially with Peartree closed until May 17th due to Covid-19. As the current booking is for tomorrow, May 7th to 9th, I kindly request immediate assistance today. Unfortunately, I do not have a four-digit code on my booking sheets to contact by phone. I would greatly appreciate your further assistance and confirmation via email that this matter is being addressed, or you can reach me at 01[redacted]66. Thank you, Brian Bissell.

Hello, I need some assistance regarding my canceled booking with Travelodge in London for a weekend in March [redacted]. Due to COVID-19, our initial booking in [redacted] was rescheduled, but the March [redacted] booking was also canceled. While my daughter's refund processed correctly to the original payment method, I received an unwanted £97 e-voucher instead of a refund of the £[redacted] I paid. Despite multiple email attempts to address this issue with Travelodge, I have not received a response. With the voucher expiring in September [redacted] and no plans to travel to London soon, I am concerned about losing the original amount I paid. Any help would be appreciated. Thank you, S. Kidd

I am currently going through a divorce and cannot return home due to mental and emotional abuse from my husband. I opted to stay at Travelodge in Raynes Park for its promised parking facilities, crucial for my job as a Home Carer. However, upon arrival, I found the parking to be full, leading me to search for parking in restricted areas, adding extra expense I cannot afford. I had chosen the Saver rate being on a tight budget, but I'm seeking a refund to book at London Morden Wimbledon Travelodge with complimentary parking. Is it possible to receive a refund to make a new reservation at the Morden location?

In April, I reserved 2 saver rooms in Kendal from 30/04 to 03/05. Upon discovering that leisure stays were not allowed at the hotel, I contacted them for guidance. A staff member suggested canceling through my booking account for a refund. Despite following these instructions, no refund was processed. Travelodge later informed me that as it was a saver rate, a refund was not possible, but the booking could have been rescheduled. If the Kendal Hotel had informed me of this, I could have avoided losing almost £[redacted]. Frustratingly, my emails have not yielded any results, and there is no customer service number for direct assistance. I am simply requesting a credit to rebook at a later time.

I arrived at our hotel room late last night, and after getting the kids ready for bed, I tried to lock the door but found the lock filled with expanding foam, rendering it unusable. Despite trying to contact the front desk, there was no answer. I had to improvise by wedging a chair and luggage against the door for safety. The situation was unsettling, especially as I was alone with two children. We checked out early the next morning due to the incident, and although the receptionist acknowledged my concerns, the response was inadequate given the gravity of the situation.

Hello, I'm seeking assistance regarding a group booking for 12 individuals in Chester on July 3, [redacted], for my Stag do. Due to the recent announcement by PM Boris Johnson, we are unable to proceed with this reservation as my wedding is scheduled for July 25, [redacted]. Shaun from the Booking Residential Team referred me to you, suggesting that given these circumstances, we may be eligible for a refund to the original payment card instead of a voucher for rebooking. The dilemma with a voucher is that it involves the money of 12 people from different households, and since we can't proceed with the trip, it poses a challenge. Had we anticipated this issue during booking, we would have opted for the flexible rate. Any assistance you can provide would be greatly appreciated. Thank you in advance.

I had to make a last-minute booking last night, so I reserved a room online with Travelodge Leeds Vicar Lane. However, despite doing everything correctly, I did not receive an email or text confirmation, and no money was deducted from my account. Upon arrival at the hotel, the staff could not find any record of my booking. It seemed like the first booking had failed, so I made a second reservation which went through smoothly. Unfortunately, I have now been charged for both bookings due to a delay or error with the initial one. I am expecting a refund for the first booking as I only required one room for one night. I hope this matter can be promptly resolved, and my bank account reimbursed.

I wanted to share my gratitude with Travelodge head office for the exceptional assistance provided by the manager of the Inverness hotel (Ballantyne House). Both my sister-in-law and I, both in our sixties, found ourselves stranded in Inverness with no available public transport. The manager, Scott, went above and beyond by arranging accommodation in a nearby hotel when there were no vacancies at Travelodge and even personally escorting us there. We cannot thank Scott enough for his professionalism and kindness during what was a stressful situation. Please relay our heartfelt thanks to him on our behalf. This incident took place on the night of July 6th, [redacted]. Thank you, Janette Smithies.

I had a booking at Travelodge in Stratford upon Avon for the 4th & 5th of July. However, my wife showed symptoms of COVID-19 on the 3rd. I followed the advice to cancel the booking and informed the booking team. After my wife received a negative test result, I contacted Travelodge again. Unfortunately, canceling initially caused confusion, and now only customer services can help. Despite filling out three complaint forms and emailing the CEO, Peter Gower, I have not received any response in 8 days. It's frustrating as each time I speak to someone at Travelodge, I am told to fill out another complaint form, creating a loop I can't escape from.