Travelodge (UK) Customer Service Issues

I had a room booked in Fulham last night but on my way there, I had a fall and ended up in the emergency room as I blacked out. Due to two brain tumors in the past 12 years, I was kept overnight for scans and observation. Unfortunately, I couldn't make it to the hotel. I was hoping to rebook, especially since I was treating myself after my husband's passing last year and needed a break from my children. I just returned from the hospital 2 hours ago. I would greatly appreciate it if you could allow me to rebook in this situation. Thank you, Emma R. Reference number: [redacted].

It seems Travelodge mistakenly charged my business card. I reached out to Maurice Mallarie and Lauren Henry via email, but have not received a response despite them saying they're investigating. They asked for credit card details, against policy, causing the email to bounce back. My accountant needs to reconcile VAT accounts before our holiday, so this issue must be resolved promptly. The payment was taken in error, and I request assistance in resolving this matter.

During our stay at your facility in Stratford from the 27th to the 28th of December [redacted], my partner was bitten by a bed bug while sleeping, causing her arm to swell and be in pain. We reported this incident to the front desk around 1 am, but no one came to investigate until we checked out at 12 pm. I spoke to the manager at 10 am, who acknowledged being informed but no action was taken. I believe this poor customer service warrants compensation for the discomfort caused. I have photographic evidence of the bed bug and my partner's swollen arm. The guest's name is Ms. S. Richards.

To whom it may concern, 28th - 29th December Lincoln City Centre. DISGUSTINGLY DIRTY! WORST NIGHT'S SLEEP!! This is the second time we have stayed here in as many weeks. The last visit wasn't great either. Arriving at 16:30 on December 28th, 1.5 hours after check-in time, we found the room unready and no alternatives available. Room [redacted] was untidy with nail clippings, food debris, and an unsteady bed. The air con was loud, and the bedding questionable with a sweet smell. Even finding a fast-food bag on the window sill was disappointing. Though offered e-vouchers, we declined and contacted customer service for a full refund as we vow never to use Travelodge again. We hope for a refund for our unsatisfactory stay. Very dissatisfied, Mr. R. Arakliti

The beds were uncomfortable with broken springs in the mattresses. We paid for a cooked breakfast for three days but received breakfast boxes instead, despite what was advertised. Additionally, for the last two days, no breakfast boxes were available. The noisy environment due to the nearby club kept us awake until late. Moreover, we only had one towel to share between three people. The Wi-Fi was poor, despite paying for an upgraded connection. Overall, the experience was unsatisfactory, and I am requesting a full refund for the inconveniences endured during our stay.

My husband accidentally booked a stay at Leigh Delemere services on the wrong side of the M4 carriage way. He meant to book on the M4 west bound. After a series of phone calls, we were advised to contact customer services online. Despite understanding it was an error, we kindly ask for assistance in changing our booking to the westbound side. We apologize for any inconvenience and hope for your understanding and help in rectifying this mistake. We await your response. Sincerely, Dawn & David F.

I stayed at Travelodge Brent Cross on Jan 9th and registered my car at 11:08 as requested. I left the car park at 14:08, returned at 19:30, and finally left around 11:00 on Jan 10th. I received a PCN alleging unauthorized parking from 11:08 to 14:08 on the 9th. I contacted Travelodge Customer Services for help but they refused to investigate, claiming I parked in a forbidden area despite my car being in a "no parking" zone. After examining the PCN photos, I noticed they were misleading as they showed the entrance/exit to the car park, not a bay. I asked Travelodge to clarify if I entered my details incorrectly but received no helpful response. My follow-up email was ignored as well. Without this crucial information, my appeal to the parking company will likely be unsuccessful. Any advice on next steps would be appreciated.

I stayed at a Travelodge hotel recently and encountered a concerning issue during my first night. The room in front of ours was smoking weed, which caused such a strong smell that we had to be moved to a different room for the sake of my husband and two young children, aged 1 year and 3 years. A hotel staff member acknowledged the smell and later informed us that the person responsible for smoking in their room had to be asked to leave the hotel. We had to relocate our children late at night, and upon moving, we found dirty bedding and even a used condom beside the bed. Our entire experience was ruined, and it was not the relaxing weekend getaway we had hoped for in Oxford. I am requesting a full refund from Travelodge and have recorded evidence of the incidents to support my claim. I am willing to provide the videos upon request.

I recently stayed at Travelodge but had a terrible experience. The room near us was smoking weed, which forced us and our two young children to move to a different room due to the strong smell. Hotel staff acknowledged the issue and had to ask the guest to leave the hotel. We had to switch rooms late at night, the bedding was dirty, and we even found a used condom. Our whole weekend getaway to Oxford was ruined by this experience. I am requesting a full refund from Travelodge and have video evidence to support my claim.

On my first night, I was unable to wash in my hotel room, so I had to go to a friend's place to get ready before going out. While I was out, a staff member went to my room, and upon my return, I found the situation had not been resolved. When I went to the front desk at 10:45 PM, the manager mentioned I would be moved to another room, although I had not been informed about this previously. The manager's response was abrupt, instructing me to leave the hotel if I didn't stop talking. Eventually, at 1:45 AM, I was relocated to a different room. The next day, as I checked out, I requested a statement from the manager explaining the room change due to plumbing issues, but he was too busy to provide one, promising to call later, which never happened.

During my recent stay at Travelodge Canterbury Chaucer in January [redacted], I found the hotel to be conveniently located. The private car park, managed by Horizon, was available for £6 for 24 hours. However, after receiving an £85 penalty notice from Horizon a week later, I was worried. Fortunately, I had paid with my credit card, allowing me to dispute the charge. After reaching out, I was relieved as Horizon admitted to the error. Although this experience was unpleasant, I received an email apologizing and confirming the withdrawal of the charges. I recommend guests of Travelodge to keep their parking receipts for at least 2 weeks to avoid similar issues. Dealing with unreliable parking operators like this may deter me from choosing Travelodge in the future. It is essential for Travelodge to address these parking issues promptly.

We made a reservation at Travelodge Ludlow on 16.02.[redacted] for 3 guests under the name Hamza Khawaja. In the room, there was one double bed for two people and a small single bed that was insufficient for the third adult. I spoke to the reception desk about the bed issue and also mentioned the leaking toilet. The receptionist suggested there was an extra bed under the double bed, but there wasn't one. When I raised the problems again, the receptionist said they were fully booked and couldn't provide an extra bed or room to move us to. She noted the issues and informed me that we would receive an extra night's stay as compensation and a confirmation email would follow. It's been almost two weeks, and I have not received any communication since.

On the 16th of February [redacted], a room was reserved at Travelodge Ludlow for three people under the name of Hamza Khawaja. However, upon arrival, there were only a double bed and a small single bed, not suitable for the third adult. Additionally, the toilet was leaking. Upon informing the receptionist, I was advised to use an extra bed supposedly located under the double bed, but it was not there. The receptionist mentioned there were no available rooms or extra beds to accommodate us. I was promised an extra night as compensation and was told I would receive a confirmation email promptly. It has been almost two weeks, and I have yet to receive any further communication regarding this matter.

A few days ago, I booked a Saver room at one of your motels for two days. Today, I extended my stay by another day, and I was charged an additional £10 for this change. I now understand that if I had originally booked the extra day, I would not have incurred this charge. To voice my complaint over the phone, I noticed you charge an additional 13p per minute. I feel deceived by this situation and hope for appropriate compensation.

I reserved two rooms at the Travelodge in Thame for my husband and myself, and my son and his partner. We checked in on April 1st and checked out on April 2nd. The rooms were impeccably clean, and the staff was friendly and helpful. However, our stay was overshadowed by a noisy disturbance. There were people running around the corridors, being loud and disruptive, and some machinery near room number 49 made a continuous loud grinding noise. The lack of sleep was distressing, and we had to leave early to return to London feeling exhausted. This experience left us extremely dissatisfied with our stay. - M. S.

During my stay at London at King's Cross Royal Scott on the 13th of April [redacted], we encountered issues with the lights in room [redacted]. The bathroom lights only functioned when the room lights were on, which was inconvenient and disruptive if one needed to use the bathroom at night. Moreover, during the night, all the lights ceased working entirely, making it challenging to pack up in the morning. We had to resort to using the flashlight on my mobile phone.

I called on May 4th to cancel my saver booking with a reference number [redacted]. At that time, I couldn't provide a new date but intended to call back once I knew. Unfortunately, I wasn't informed that this wasn't allowed. It wasn't until May 11th, when I was informed that I forfeited my payment, that I learned about this policy. Had I known, I would have rebooked right away. I've been a loyal Travelodge customer for the past 6 months and this experience was disappointing. Thank you, TMR.

I canceled my booking on the morning of May 12th (Invoice WB[redacted]96) after staying in the hotel for 2 nights. I canceled directly at the hotel reception desk at checkout. I paid extra for flexibility on my stay in Ramsgate as I was unsure of the duration needed. I have not received a refund for the room cost yet. Please investigate and process my refund. Looking forward to your response. Thank you, A. Hopkins.

I would like to file a formal complaint regarding a situation involving a receptionist who, due to a previous issue, has caused a young vulnerable woman to become homeless and has provided false information about her behavior. Another receptionist has confirmed that she does not agree with the statements made by the first receptionist. The young woman needs a place to stay to complete her college studies before heading to university in September. The hotel receptionist even threatened to involve the police to provoke a reaction from the young woman. Despite not being in the country, I am aware that your receptionist contacted the council with inaccurate claims, resulting in the young woman being denied further assistance, leaving a chronically ill individual on the streets, with the hope of making it through until summer. I am determined to see this situation resolved as it is unacceptable in every aspect. It is imperative to monitor your staff more closely. CCTV footage shows the receptionist frequently leaving the building to smoke, which contradicts her claims. I am seeking assistance to rectify this issue promptly. The abuse of power by this individual, who previously worked as a caseworker, must be addressed, as she appears to be holding a grudge against the young woman. I am not seeking an apology but action to ensure the receptionist faces consequences for her actions and for the council to reinstate assistance for the young woman while acknowledging their error. This behavior is highly unprofessional, and I will consider publicizing this situation. Multiple other staff members agree that this particular staff member's conduct is questionable, especially since the young woman has been avoiding her, indicating there is no manipulation in these claims. This situation needs to be addressed promptly.

I wish to lodge a formal complaint regarding a receptionist who, due to a personal grievance, has unjustly left a vulnerable young woman homeless and made false accusations. The actions of this receptionist, including threats to involve the police, have caused immense distress to a person in need before starting college. The misinformation provided to the council has had severe consequences, leaving a chronically ill individual without housing prematurely. I urge for a thorough examination of your staff and their behavior. Video evidence contradicts the receptionist's claims, showing her frequently leaving the premises to smoke, undermining her credibility. I seek resolution for this distressing situation, not mere apologies. It is imperative that the receptionist faces consequences for abusing their authority and manipulating circumstances out of personal animosity. The affected individual should receive the necessary support from the council, and accountability must be taken. This pattern of behavior is unacceptable and warrants immediate action to rectify the injustice caused.