Tradesy Customer Service Issues

Hello, I am following up on my previous email regarding the returned order # [redacted] sent to your office four weeks ago. I have not received any response or refund. Please contact me at this email address. I have been facing the same issue for almost two months now, with no communication from your office about my refund or the next steps to take. Your prompt attention to this matter would be greatly appreciated.

I have not received credit for my return. I checked my state's laws regarding return policies if the purchase qualifies. I have the receipt and the post office scanned the return label which was sent to the merchant. Despite contacting Affirm through Facebook and having proof from the post office, they are waiting for confirmation from the merchant. I've already spoken to Affirm's customer service regarding this issue. Here is a link with information on consumer return and refund laws by state for reference. It's important to note that each seller has its own return policy, and my seller does accept returns. I have informed Tradesy about the return, and the item was sent back during challenging circumstances. I have the receipt and proof that the purse was returned, so I shouldn't be charged for the item since the zipper was defective.

I am having an issue with a return not being credited back to me. I used Affirm as my payment method for this purchase. As per Affirm's policy, we are supposed to pay them until the platform, Tradesy, credits back the item. I returned a purse two weekends ago and the label was scanned upon return. I received a receipt, which should have notified the seller that the package was on its way. However, I have not received any confirmation from Tradesy. I keep receiving requests for payment from Affirm, which is frustrating as I have followed all the return procedures correctly. The 10-day return window is not sufficient, especially when considering weekends. The package exceeded the size of the drop-off slot, so it was handed to a postal agent. Despite all my efforts, Affirm seems unresponsive to this issue. I am now considering tracking the package through the post office or USPS website, which can be quite challenging. It is disappointing to have to deal with this situation, especially considering I have fulfilled all return requirements.

I am attempting to close my Tradesy account. The instructions suggest reaching out to them directly, but upon further investigation, the only contact option available is through email. After reading numerous reviews indicating difficulties in receiving a response and account deletion, I am frustrated. Deleting an account should not require such a complex process. Other websites offer straightforward methods for account closure. I question why Tradesy would want to retain users who no longer wish to be part of their platform.

Hello, I am reaching out regarding order number [redacted] for the Chanel Brooch. Upon receiving the item, it was not as described. The brooch appeared inauthentic, too large, and not suitable for the intended recipient. After contacting customer service, a representative assured me that a refund would be issued to my PayPal account within 4 days. I have received multiple emails confirming this resolution. As a busy professional managing a corporate entity, this situation has been inconvenient. Despite being a frequent online shopper, I am disappointed in this experience and will not be conducting further business with your company. I intend to file complaints with The Better Business Bureau and notify the CEO of Tradesy. I kindly request the prompt transfer of funds back to my PayPal account, in accordance with the previous assurances made. Thank you.

I am in a rush to send my Chanel Handbag to the customer, but I received the shipping kit without the Dust Cover. The buyer needs the bag urgently and I cannot wait for the missing item to be sent. I need to ship this today, so I may have to forgo using the shipping kit correctly. It seems I should be refunded for the incomplete kit. Please respond quickly; I want to avoid further delays for the customer who has been waiting longer than expected. Thank you.

I recently joined Tradesy and was hesitant due to a bad experience with another company, but my first order went smoothly. On October 30th, I ordered two dresses. One was promptly shipped, but the other company mentioned it could take up to 9 days to mail, which I missed somehow. I ordered for a wedding, expressing my frustration and requesting a refund for the delayed dress. I am disappointed by the misleading information. If I use my Tradesy money and do not receive the dress, will I get the credit back? It's the 5th and I still haven't received the dress, and my money is tied up needlessly. This situation is unjust, and I demand my money back for the Rebecca Taylor dress size 6 from The Diamond Hanger. If I don't receive a refund promptly, I will report this issue today. Annette T., I am extremely upset about this. Once I receive my order and 62.98 Tradesy dollars, I will use them and close my account. Kindly refund the money into my Tradesy account.

Hi Tradesy team, I am Caitlin Young and I recently received a shipping package from Tradesy. Being my first time selling on the platform, I sent out the Versace sunglasses as requested using the provided mailer. However, I noticed that the sunglasses are now missing from my 'closet' on the app without any record of a sale or buyer information. I'm concerned that there might have been an issue with the shipment. I am from LA and the package was to be delivered to a recipient in the Valley, so it should have arrived promptly. The package was mailed last Thursday. I have a photo of the recipient's name and address as well as me dropping it off at UPS. Thank you for your assistance. Best regards, Caitlin

I accidentally created a Tradesy website under the name Jonathan, but I really didn't intend to have my own website. Could you please delete/remove the name Jonathan from the website? Additionally, if you happen to come across Maxine Yono, could you kindly inquire if she would be open to speaking with me? All I wanted was to reach out to Maxine, and creating the website was an error on my part. I appreciate your understanding and assistance in removing my name from the site. Thank you.

I bought item [redacted] on November 14, but I have yet to receive my purchase. I reached out to Tradesy on November 29 and spoke with representative Cody. Unfortunately, the situation remains unresolved. I recently replied to his message, but then received an email from someone named Renee asking me to rate her service without addressing my concern. I have a payment of $[redacted].78 scheduled with Affirm on the 12th of this month, but I will not proceed with it unless this issue is resolved promptly. Please take urgent action to resolve this matter or cancel the order.

Hello, I recently purchased a pair of Jimmy Choo shoes in size 9.5 from Tradesy. Unfortunately, they do not fit well. I typically wear a size 9-9.5, but these shoes were difficult to put on. I used Affirm to pay for them and am requesting a refund instead of a site credit due to the shoes running extremely small. Despite my satisfaction with an $[redacted] Gucci handbag purchase, I believe the Jimmy Choo shoes should be considered defective considering their significant sizing difference. My order number is [redacted]. I find it unfair to receive only a credit when I used Affirm for payment and cannot use the shoes. I purchased them in good faith as a pair of black leather pumps, but unfortunately, they do not fit well. In the future, I will not use Tradesy for shoe purchases due to this return policy. Different shoe designers have varying sizing, and allowing returns on unworn shoes would be greatly appreciated. Thank you, Kelly M.

Hello, I bought a Chanel necklace with the item number #[redacted]2 this Monday, but the sale wasn't confirmed. I contacted the seller, who couldn't see the sale either. I followed the security procedure by emailing the purchase confirmation code from my bank account and called Tradesy customer service. I spoke with Jason at around 9 a.m., and he assured me he would inform the security team for a smooth process. However, by 3:30 p.m., the sale still wasn't confirmed, even after contacting the seller again. When I called Tradesy once more, a customer service representative mentioned the hold was lifted, but they were waiting for the seller to confirm. The delay is frustrating as I know the seller is efficient, signaling a staff issue on Tradesy's end. Other companies conduct this security process swiftly, but it seems Tradesy lacks the necessary staff. I seek an immediate resolution and request management intervention to address this matter promptly. The current situation is distressing for both me and the seller, and I expect confirmation emails to both parties soon.

I recently purchased a pair of Christian Louboutin Red Patent Leather Iriza Pumps in size 9.5 on 2/9/[redacted] (item #: [redacted]1). The seller notified me that there might be a delay in shipping as they are waiting for a shipping kit. I was hoping to receive them by 2/15-2/17, as I will be out of town starting 2/18/[redacted]. I have reached out to the seller to inquire if it's possible to have them delivered by Saturday or Sunday. I appreciate any assistance in ensuring the timely delivery of my purchase. Thank you, Ferbie

I bought a belt on Saturday night (order # [redacted]). However, two days later, the seller has not confirmed or shipped the item. I messaged them through the app to inquire about the status. The seller responded explaining that the belt is a return and was bought for a higher price, causing confusion. This is my first time using Tradesy, so I am unsure of the process. Is it allowed for the seller to increase the price after I have already purchased the item? I still want the belt, even if the price is slightly higher, but I am puzzled about the price change post-purchase. The seller mentioned contacting support, but I would like to address this situation independently to clarify matters. Your prompt assistance would be appreciated.

I bought an item on Tradesy yesterday, but it arrived with marks and scuffs. I found another seller on Tradesy offering the same item in good condition and at a cheaper price. I asked the initial seller to cancel my order, but she claimed it was already shipped. Our conversation is as follows: Zara White Platform Sneakers Sneakers Size US 6.5 Regular (M, B) Condition: Gently used Discounted price: $62.95 Me: I'm interested in this item. Has it been worn before? What payment method should I use? 2/27/19 Seller Natasha: Hi, it's brand new & never worn. You can use any payment method, information on payment is available on Tradesy's help center. 2/27/19 (Conversation continues with various questions and the eventual request for cancellation) Seller Natasha: Already shipped 2/28/19 Me: Ok, what do I do then? Do I wait for it to arrive and send it back? 2/28/19 Natasha: I suggest in the future you ensure you get the shoes you want. Contact Tradesy for returns. 2/28/19 Me: Is there any way to stop the shipment since you have the shipping information? 2/28/19 Natasha: You wasted my time. Look into it yourself and contact Tradesy. Thanks. 2/28/19

I purchased a Rolex Blue Vignette Lady Datejust (Item#[redacted]9) from Timekeepersvault Order #[redacted] on 9/20/[redacted] for $4,[redacted]. The warranty was supposed to be for 3 years. However, I have been unable to contact John Marshall at the listed address ([redacted] Walker St. Cypress, CA [redacted]), as it seems to be a multi-apartment complex with no sign of him. When researching Time Keepers Vault Co., the only result I found was a CPA firm located in Sherman Oaks. This has led me to suspect fraud. I hope that you thoroughly vet the companies you work with to protect consumers like myself. I am now looking to return the watch and receive a full refund. Thank you.

I made a purchase on March 31 and noticed that the 10% discount was not applied as promised by the seller. Unfortunately, I accidentally placed the order before completing it, and it was charged to the incorrect account. The order number is [redacted], for a yellow Ferragamo bucket. The seller was very helpful, but I am concerned about the discount issue. I attempted to call multiple times but was unable to reach anyone after waiting for over an hour. Any assistance would be greatly appreciated. Thank you, M. Williams

I previously began drafting a message regarding a purse I found on Tradesy on Mar 31, but now wish to start again. Initially, the purse was listed at $[redacted], but later changed to $[redacted].50, which I understand. The seller mentioned a ten percent discount until Mar 31, which would still apply if I purchased on Apr 1. However, I did not see this discount reflected and contacted the seller. She explained the discount was subtracted from the original listing that I could not view. Despite reaching out again with no response, Tradesy referred me back to the seller, resulting in a standstill. I simply seek the advertised discount, which was a deciding factor in my purchase. My order number is [redacted], and my account was charged without the agreed discount. Assistance would be greatly appreciated. Thank you, Martha.

I am in need of further details regarding certain items in my package to comply with the US Fish and Wildlife Services’ regulations. Specifically, the shoes in question contain snakeskin leather. In order to move forward with the review process, I must provide the following information: 1. A copy of the merchant invoice or payment receipt for the shoes. 2. The link to the product. 3. The genus, species, and country of origin of the snakeskin leather. This request was sent by MYUS.Com and refers to Item #:[redacted]9. Thank you for your attention to this matter.

Hello Tradesy, I was informed that my account would be credited for the item I purchased that was inaccurately described as new with tags but clearly used. My bank has not seen the credit for the returned item and deducted $[redacted].20 from my account. They have advised me to reach out to you, the merchant, for clarification. The purchase was a disappointment from the start, arriving three weeks late as a gift, visibly used with scratches, makeup stains, and food crumbs inside the mini Valentino bag. I returned the item with the provided label but have encountered this issue. I have been a loyal customer of Tradesy, but this experience has tested my faith in the company. I hope we can resolve this matter promptly to maintain our positive relationship. Looking forward to your response. Best regards, L. Wilczewski