Tractor Supply Co. Customer Service Issues

I attempted to purchase the Cannon 48-gun, 30-minute fireproof gun safe (TS5735-30H1EY21, SKU [redacted]99) priced at $[redacted].99 and applied November coupons for discounts and free shipping without success. As a [redacted]% rated Texas Disabled Veteran, I am buying it as a gift for my Veteran son, who assists me and my mom, a stroke-disabled individual. I am searching for the best deal on this Cannon Gun Safe to have it shipped directly to him as I am unable to collect it from a local store. I appreciate any assistance as I rely on shopping at Tractor Supply for our necessities. The store mentioned a future sale on safes this Tuesday, but they do not offer delivery, unlike online purchases. Any upcoming discounts would be greatly appreciated. Thank you, Warren Fitts.

My spouse and I seldom visit Tractor Supply, but we discovered a fantastic online deal on kayaks for our children's Christmas gifts. Living close to Calumet St. in Appleton, WI, we decided to stop by the store. The staff took us to the back storage area where they had the kayaks in boxes, and they showed us one unpacked. We decided to make the purchase and were told they would be put on layaway since we couldn't take them home that day. When my husband returned to pick up the kayaks, he encountered a welcoming woman at the door who directed him to the desk. Sadly, the lady at the desk was dismissive, demanded more proof despite having the receipt, and even involved another unhelpful employee. Eventually, they were allowed to collect the kayaks, only to discover one was unboxed and the other's box had been given away. The kayak without a box was carelessly handled and ended up scratched, ruining our thoughtful Christmas gifts. Despite contacting the store and customer service, we are yet to receive a call back from the District Manager as promised. We have been trying to get what we paid for, but the lack of assistance and disorganization have been frustrating. We hope for a resolution before Christmas, but the lack of cooperation and responsiveness has been disappointing.

I bought a gun safe from Tractor Supply in Porter, TX. It came dented, and they offered a $20 discount. The safe was missing a key and when I returned to get one, they initially agreed but later refused, insisting I buy a replacement key for $20. Despite this not being about the cost of the key, the principle bothers me. Upon receiving a replacement safe, it was also dented. I have been a loyal customer with a business account at this store and regularly purchase pet food there. I believe I was not treated fairly in this situation and hope others are not subjected to the same disrespect I experienced.

I would like to share a mixed experience regarding a recent purchase at the store. My daughter bought an item with an extended warranty for my husband as a gift. However, when the product stopped working, the store refused to assist without a receipt, despite my husband's information being recorded during the purchase. Frustrated, I reached out for help over the phone and was pleasantly surprised by the kind and efficient assistance I received. The representative managed to locate my information in under 5 minutes, which made me question why the store couldn't do the same. I truly appreciated the excellent customer service provided by the lady on the phone. Her reference number is Ref:MSG[redacted]7. I feel she deserves recognition for her exceptional help in contrast to the disappointing experience at the store.

I want to share what happened regarding the situation at the Creston Iowa store. During a visit with my parents on Sunday, they mentioned receiving a call from a store employee about a potential closure. After consulting a friend connected to the store, they clarified that it wasn't closing. Later, the friend's husband called our house looking for my mom, not my dad who runs a small engine repair shop. He was upset that my mom had verified the information and made threats, insisting she keep quiet. This behavior from a Tractor Supply employee in Creston Iowa is concerning. If you require further details, please reach out to me directly.

Hello, I am unsure who to contact regarding an issue with a recent purchase at Tractor Supply. I bought a DeWalt pry bar, 36 inches long, using my debit card, which is equivalent to cash. Upon attempting to return the item, the refund was given back to the card, which I no longer possess. The store's website explicitly states that for refunds: credit card equals credit and debit card equals cash. Given this, I was surprised and disappointed by the confusion at the store during the return process. Multiple employees were consulted, each offering different explanations while I knew the correct policy based on the website. I believe that since a debit card is essentially cash, the refund should have been provided accordingly. I have the receipt as proof and would appreciate a prompt response to address this matter.

On a recent Saturday evening at 7:15 PM, I encountered an unsettling situation at the Wisconsin Rapids TSC store involving an uncooperative clerk named Cidny. Frustrated with the service, I requested a refund for the transaction. Following up on Monday, I spoke with the store manager who could not provide the refund on the spot, leading to a promise to mail me a check. After waiting for approximately 10 days, a check arrived at my residence for $[redacted].89 (Check number [redacted]) made out to my deceased father, RAYMOND P. As I am unable to cash the check in his name, I am left perplexed about how to proceed. Seeking advice on how to resolve this situation and retrieve the funds, I am eager for this predicament to be resolved promptly. Sincerely, Michael D. P. [redacted] / [redacted]

The Tractor Supply Store in New Bern, North Carolina, is continuously obstructing disabled parking spaces with merchandise, making it nearly impossible for handicapped individuals to access these spots comfortably. The edges of the two handicap parking spaces near the main entrance are consistently lined with riding mowers and barbecues, hindering the opening of car doors on either side. This poses a significant challenge for disabled individuals trying to exit their vehicles, especially if they need assistive devices like a walker. Additionally, the riding mowers placed in front of the parking spaces are all tied together with a steel cord, forcing customers, especially those with disabilities, to navigate a longer path to reach the main entrance. Despite raising these concerns with store employees, the situation remains unchanged.

I recently ordered 3 bags of Purina Goat Grower 16 DQ online from Tractor Supply in Easley, SC, under order #[redacted]. Upon feeding my goats, I discovered that the last bag was moldy and contaminated all the feed in my container. This was very concerning as mold can be harmful to my herd. I am disappointed with this experience and cannot use the contaminated food. I am seeking either 3 replacement bags or a $60 refund. I am grateful that I noticed the issue before feeding it to my animals. If needed, I can provide pictures as evidence. Thank you.

I am disappointed in how your company is treating a 77-year-old woman who purchased a Massimo UTV. She paid in full, expecting 7-day shipping, only to receive it after 25 days with significant damage and the wrong model. Despite providing confirmation of the correct order, she has not received a solution after two weeks. The manager said she would contact corporate but has yet to resolve the issue. The simple solution is to send the correct product she paid for or provide a refund promptly. The customer, Marsha D., feels hesitant to escalate, but I am willing to advocate on her behalf until this is resolved. It's crucial to rectify this situation promptly.

I visited the Pickerington store today on Father's Day. I have a disability and needed help finding an item listed as in stock on the website. Despite asking for assistance, the employee just pointed out where it might be. When my wife sought help again, another employee was unhelpful, stating they didn't have the item if we couldn't see it. I requested to search together, but he responded rudely and confrontationally. When I asked to speak to the manager about his behavior, he arrogantly dismissed me and even threatened to call the police. It was a disappointing and disheartening experience for both of us.

We are regular customers at Tractor Supply, purchasing various items for our pets and even a Coleman 4-wheeler and a go-cart for our grandson six months ago. Unfortunately, the go-cart is having issues with the throttle, which we have been waiting to get fixed. We noticed that the go-cart is now on sale, which feels like a bit of a disappointment considering our loyal patronage. We are hoping to inquire about the possibility of receiving a gift card for the difference in price at the Cape Girardeau store where we made the purchase. We recently ordered a house spray washer totaling around $[redacted] plus tax. The go-cart is currently priced at $[redacted] or $[redacted] online. The purchase was made under Steve Prater and we can provide the receipt and any additional information if needed. We would appreciate any assistance on this matter. Thank you.

I live in a secure facility that used to offer a Horse Therapy Program. Unfortunately, the program had to close down because the lady running it had a sick family member and needed to focus on taking care of them and her animals. She mentioned reopening once her family member has fully recovered. I now have a charcoal black horseback riding helmet from my time there and I'm unsure what to do with it. Any advice would be appreciated. Thank you.

This is the second time I am contacting you regarding an issue with an e-gift card I purchased on 12/24. Every time I try to print it, I receive an error message stating, "There was an error processing your request. Please try again." I reached out to customer support, and after a 10-minute wait, the representative disconnected the call. When I called back around 7:30 PM, I was informed that customer service was closed even though the website indicated it was open until 9 PM. I understand it is Christmas Eve, but this situation has ruined my Christmas gift plans, and I am frustrated. Could you please confirm when the refund will be processed to my card? I will visit a local store to resolve this in person. This experience has been disappointing during the holiday season. Merry Christmas.

Good afternoon! I'm Susan from Sleek EZ. Some of your stores order animal grooming combs through SPS Commerce from us, and we ship via UPS, with your company covering the shipping costs. Each store needs to be added to the UPS system correctly for billing. I'm currently processing a first-time order for your Navarre, OH #[redacted] location, but I lack the billing address and UPS account number. Time is limited, and I've been unable to obtain this information through the numbers I have. Kindly assist in connecting me to the right person. You can reach me at [redacted]. Thank you!

While I was in my account printing receipts for tax purposes, I encountered a sudden access denial. I tried different troubleshooting steps - clearing my history, restarting my computer, and switching browsers from Edge to Avast. I managed to print a few more receipts on the second browser before facing the same error again. Now, I'm unable to access the site to continue my task and log in to my account.

Two years ago, I purchased an extended warranty for my whisper machine. Unfortunately, without using the right lock type, the machine is now full of holes. I've had multiple issues with it, and even after the service people attempted to fix it, the problems persisted. They charged me for parts they didn't reinstall properly, and I had to spend more money to work with the manufacturer to get replacements. Despite receiving some replacement parts, the machine broke down again this year. I requested more replacement parts, but it's been six weeks, and I haven't received anything yet. I'm extremely frustrated with this situation and would prefer to just get a replacement machine that is put together correctly.

My equipment was assembled without lock tight, leading to major issues with my logs. Despite taking it to the service department, the problems persist. I contacted the warranty team as I have a Power Plus warranty. The constant breakdowns are affecting my ability to earn money. I invested $[redacted] in this machine and simply wish to exchange it, as it should not be failing like this.

While shopping at the Durant store, I asked an employee for the restroom, and he offered to show me. Startled, he made inappropriate comments. His name tag identified him as Scott. I felt uncomfortable and just needed directions to the restroom. I'm concerned about the management at Tractor Supply. I aim to report this to the local news. Kindly reach out promptly.

I am a familiar face at your Lagrange, Georgia store, and many employees know me well. Recently, I had an unsettling experience with a staff member named Belinda. After she asked for my phone number, I later received a text from her requesting money, claiming her daughter was ill and she had no family. Sensing something was amiss, I declined her request due to personal financial difficulties. Despite conveying my discomfort with her solicitation, she never responded again. This experience has left me feeling uneasy about returning to the store. I am now willing to go out of my way to avoid such situations. I hope that the company does not condone employees approaching customers for financial assistance. As a loyal customer, this incident has deeply upset me, even though we regularly support your business.