Tractor Supply Co. Customer Service Issues

I have attempted to reach a representative over the past two days without success using the [redacted] number provided. I am very disappointed with the customer service at your Castroville, Texas store. There was only one individual available, a 15-year-old girl handling the cash register, and she was unable to get a manager to assist despite multiple calls. The store should be adequately staffed during busy hours or consider closing. It was frustrating to see only one person available for assistance, and the lack of response from management was unacceptable.

I bought a vogulad pellet stove from the Olean, NY store on Oct 22. Unfortunately, it is now displaying an E2 error code. I reached out to the company for troubleshooting, but after trying all the suggested tests, the issue persists. When I contacted the Olean store, they did not offer any support. As winter approaches in Western New York, relying on electric heaters is not ideal. I chose this stove because I was told that Tractor Supply would back the purchase, making me confident in my decision. As a loyal customer who frequents the store weekly, I hope for a resolution soon, as our current situation is far from ideal.

I am frustrated with the local store located in Circleville, Ohio [redacted] where I shop for my pet supplies. I regularly buy items like animal food, salt pellets, and treats for my pets but face a continual issue with loading heavy items like salt pellets and large bags of bird seed, dog, and cat food. I always have to ask for assistance from the employees. Unfortunately, when I wait outside for help, it takes quite some time for someone to come out and assist me. Sometimes another customer helps, which is not ideal. I believe it should be the duty of the male employees who are available to help with loading. Today, after waiting for a while, the cashier eventually came out to load my car. I expressed my dissatisfaction to her, but she only shook her head. As I am always on a tight schedule during my lunch breaks, this waiting time is frustrating. - Connie Weaver

I have noticed a recurring issue across all four Tractor Supply stores within a 45-mile radius that I frequent in search of my preferred dog food. Unfortunately, I consistently find an empty spot on the shelf for the chicken grain-free 4Health cans, while there are plenty of other flavors that are not suitable for my six dogs. I have even attempted to visit during delivery times to no avail. My dogs are selective and will only eat the specific flavors they enjoy. It is frustrating that the store employees seem to believe the flavor I prefer does not sell well when it is simply not available. Despite being a loyal customer for over 20 years, I am disappointed with the lack of availability of my preferred dog food at your stores.

I am reaching out to Tractor Supply to express my disappointment regarding the recent decision to prohibit the sale of raffle tickets for firearms on your property. I recognize the challenges of catering to various viewpoints, but I believe it is essential to support causes like these raffles which benefit students in need of college funds. My wife and I have been loyal patrons of Tractor Supply for many years, finding it to be a welcoming environment as we manage our small ranch. Despite our affinity for the brand's alignment with rural values, this recent development has compelled us to take our business elsewhere. Thank you, L&E Neatherlin

I attempted to receive service on three separate days at the Many, LA store. There was only one cashier present who seemed to be the sole worker available. I required assistance with two large bags of bird seed and a large bag of dog food. Despite her efforts to find help for me, no one ever arrived. She was occupied at the cash register, as she was the only checker on duty. Even though she needed assistance, no other employees were visible. I am extremely disappointed with the level of service provided. After three unsuccessful attempts to obtain help, I am now compelled to seek assistance elsewhere. I apologize for the frustration, but it is imperative for the store to ensure there is adequate help available for customers.

I bought a Massimo Buck [redacted] UTV online and collected it from Tractor Supply in Brooksville, FL on 11-20-19 only to find it damaged. They promised to replace the windshield and offered credit for the other damages. After using it once, a transmission problem arose, and they delayed contacting the factory for repair. I followed up, but the recommended repair shop, Halo in Brooksville, had closed. After more delays and unhelpful numbers, I finally spoke with a contractor who needed authorization from the manufacturer to proceed. It's been days with no updates, so I'm returning the UTV to the store today for a refund. This whole experience, from ordering online to dealing with multiple issues, has been incredibly frustrating. Why invest in an expensive item with a warranty if the repair process is so challenging? - Audrey B. Order#[redacted]

I recently had a [redacted] lb tank filled at the Buna location. They put in 28.2 gallons. The next day, my wife noticed gas spewing out of the tank around 2 pm. I instructed her to shut off the main breaker and evacuate. After leaving work early, I contacted the Buna location who advised me to call AmeriGas for assistance. My wife is still distressed from the incident. I am disappointed as I am now out $[redacted], and the Buna location could not determine the amount of gas lost. The electricity was off for over 3 hours, and we had to release propane into the yard when the wind wasn't blowing. It was a potentially dangerous situation that could have led to an explosion.

I want to recognize a great employee, JC, at the Spanaway location. On Dec. 20th, despite facing a very rude and difficult customer, JC remained professional. She tried her best to explain the price match policy, even though the customer was being disrespectful and confrontational towards her and other customers. I was truly impressed by JC's composure and excellent customer service. It's important for the company to support employees like JC who handle challenging situations with grace. Thank you for having such a wonderful employee on your team!

The Tractor Supply CEO, Hal Lawton, mentioned plans to enhance customer service, which is commendable. However, the current practice of requiring customers to enter the store to collect online orders does not align with the goal of providing legendary service. Today, I experienced this inconvenience firsthand when picking up my order. Despite my request for the order to be brought to the store door, I was informed I needed to sign for it in-person. This resulted in unnecessary exposure as I retrieved my order inside the store. Given the circumstances, a simple solution could have been for one of the additional team members to bring the order and paperwork to the store entrance or even to my car. This small adjustment would prioritize customer safety during these times. It's crucial for businesses to take necessary precautions to protect both customers and staff. The current policy should be reevaluated to ensure a safer and more efficient process for all customers.

I typically spend $[redacted] every month on bird and squirrel food at the Glenmont, NY Tractor Supply store. Last Friday, 10/23/20, I placed an order for $[redacted] worth of bird and squirrel food. I promptly received an email confirming my order (#[redacted]) was ready for pick up. However, upon visiting the store on 10/25/20, I was informed that my order did not exist and they were out of the items I requested. Despite showing the clerk my email confirmation, I was told it must have been canceled without any notification. After the manager apologized, he contacted a store in Greenville, NY, which had the products in stock. He assured me an employee would pick up the items the next morning at 8am (10/26/20) for me to collect in the afternoon. Upon returning at 2pm on 10/26/20, I was again disappointed to find that my order was still missing. Despite expressing my frustration, the manager mentioned he hadn't arranged the pick up and promised to take care of it. Due to their delay, I informed him that I could only collect the order on Thursday, 10/29/20, which is incredibly inconvenient for me. I value timely service as feeding wildlife is important to me. I regularly invest $[redacted] each month at Tractor Supply, which amounts to $[redacted] annually. The lack of communication regarding my order and the subsequent delays, compounded by the initial computer error, reflect poorly on the customer service provided by Tractor Supply.

On Tuesday night, in 20-degree weather, I checked online for propane availability by the gallon at a Tractor Supply Company in Flowood, Mississippi, which is around 7-8 miles away from me. They were supposed to be open until 9 o'clock, so I left home at 8:30 and arrived just before 9. Upon entering the store, I approached a person at the front counter - I wasn't sure if he was an associate or manager - and asked for a butane refill. To my disappointment, he informed me they had already closed that section and couldn't help. I expressed my frustration as I had made the effort to drive there and was met with his excuse of not having the keys. Feeling upset, I left the store without the refill I needed and feel that I should be compensated for the inconvenience. I was there before their closing time but was turned away. This lack of customer service is disheartening.

During my checkout, the cashier politely asked me to stop by customer service to arrange assistance for a 50 lb bag. Unfortunately, I left without making the purchase. I understand he may not leave his post, but with his earpiece, he could have called for help while checking me out. I felt a bit frustrated about having to make an extra trip. Today, when I called to speak to the store manager about the incident, it was not the usual manager on duty. Sadly, she seemed disinterested in my feedback. As a result, I decided to share my experience online with general customer service. However, it seemed like a cumbersome process requiring a contract, password, and more. I just wanted to offer feedback that might be affecting customer loyalty. I prefer to shop where there is genuine appreciation for customers. It's disappointing when such incidents impact my decision to continue supporting a store.

I held off on a significant purchase until receiving my well-deserved 10% rewards coupon, which I rely on every three months. Planning to spend around $[redacted] this month, I contacted customer service on 4/9 to inquire about the coupon's arrival, as some items are necessities for us. Despite assurance that the coupon would be sent closer to the end of the month to avoid a repeat of a past issue, we proceeded with the purchase on Saturday, only to receive the coupon today. Though $35 may seem insignificant, it would have delighted us as customers. Additionally, noticing cheaper online prices compared to in-store, I wonder if the store is promoting online shopping over in-store visits. Despite this, we do appreciate the store and its wonderful staff. Unfortunately, customer service declined our request to retroactively apply the coupon to our recent purchase.

Good evening, I am a regular customer at your TSC store in Ionia, MI. I had a serious concern about a management issue that I raised two weeks ago. I was assured that the Director of Operations would contact me. However, I have not been contacted yet. Today, when I visited the store, I discovered that my customer account has been canceled. They have no record of my phone number or any purchase history. This is very concerning. How could my guest records at the store disappear after expressing a concern about a manager? The lack of response time is unacceptable and unprofessional. I have transitioned from a concerned guest to feeling frustrated. The lack of communication shows how little guest issues matter, both at the store and at the home office level. My phone number is [redacted]. I hope someone can address this promptly. Thank you.

I have been searching for a Crosman DPMS SBR Co2-powered full auto .[redacted] caliber pellet/BB gun for over a month. I placed an order with TRS, as it showed availability for curbside pickup at their store near my destination in Appomattox, VA [redacted] in Madison Heights, VA. Despite not receiving a pickup confirmation email, I visited the store. Unfortunately, they could not find the item. Upon checking the app again, I noticed a different status at Madison Heights, and Appomattox had it listed for pickup. However, upon visiting both stores, I found the item was not available as indicated. The employees were unhelpful, and the store manager was dismissive and unapologetic about the situation. This experience left me frustrated and disappointed in their customer service. I hope this issue can be addressed promptly.

I placed an order on May 11th with the expectation of receiving it within 2 days. However, the order did not arrive until May 19th. After being notified to pick up my order, I encountered a lack of customer service upon arrival at the store. Despite standing at the customer service desk, I had to actively seek out assistance as employees were preoccupied with casual conversations. The store was cluttered, making it difficult to navigate, and there was a general disinterest in helping customers. It took considerable effort to get someone to assist me, only to be informed that my order could not be located. Despite showing the text message instructing me to pick up the order, there was no resolution provided. Subsequent attempts to address the issue over the phone were equally frustrating, as I was repeatedly put on hold without any follow-up or apology. This experience has left me extremely dissatisfied, and I have decided not to patronize that particular Tractor Supply location again.

I placed order #[redacted] on June 24th for fencing that has been in stock since then. I spoke with Molly on July 6th, who promised to improve the delivery date to July 14th and call me back this week, but I haven't heard from her. Today is Friday, July 9th. I called Clint this morning, got disconnected, called back, and he said a supervisor would call me back, but no one has. Molly mentioned a $[redacted] discount on my order for the inconveniences, but though I got an email about it, I haven't seen the credit in my account yet.

I am Billie O., and I wanted to share my recent experience with purchasing equipment from your store. I initially bought a contract for Acetylene gas, followed by an Ingersoll Rand 80-gallon compressor. Later, my family gifted me a MIG welder and a Hobart tank for argon gas. Issues arose when I tried to exchange the tank bought from you but was denied due to its color not being blue, as stated by your exchange policy. Despite clarifying this with the manager at a different location, I ended up buying a blue tank from Clifton Park for over $[redacted]. Despite the confusion, I managed to get a tank filled after multiple attempts at different stores. I now wish to return all the tanks, including the acetylene tank, for a full refund as the service did not align with what was promised in the agreement. I hope we can resolve this matter amicably as I consider escalating this to the Attorney General's office.

The TSC job site recently had trouble processing my application due to only having a single initial instead of a full first name. I was fortunate to receive exceptional assistance from Josh at the Aubrey store who went above and beyond to provide me with a phone number for a TSC HR representative. This representative took the time to speak with me on 7/20/[redacted] for over an hour to ensure my application was successfully submitted. Although I regrettably did not catch her name to acknowledge her efforts, I am grateful for her help. The technical issue I encountered with the application process was noted at multiple TSC store locations including Manassas VA, Decatur TX, and Aubrey Texas. I want to express my sincere appreciation to Josh for his exceptional customer service and dedication to assisting me in joining the TSC team. His efforts truly stood out among all the stores I visited.