Tim Hortons Customer Service Issues

I placed my order and was instructed to move forward to the window for payment. At the window, I wanted to add a Mac n cheese order, but the staff only attended to me after my meals were ready. When I requested to include the Mac n cheese, I was told it takes time to prepare. My fiancé asked for the duration, but we were given the same response of it taking a while. We ordered the turkey bacon pretzel sandwich and turkey bacon ciabatta sandwich, but neither had bacon. We were also denied a receipt and there was no manager available when I called. This South Lyon, Michigan location seemed to have inexperienced and unaccommodating staff in the evening, so I won't be returning.

Hello, I visited the Tim Hortons on 12 Mile and Van Dyke in Warren, Michigan today and encountered a racial incident involving the manager (possibly named Charles) on 10/2/18 around 12:30 PM. I have a video recording of part of the incident where he used profanity and made racially inappropriate remarks. This is the third time he has been disrespectful to me. I manage two Facebook fan pages with over [redacted],[redacted] followers each. If I do not receive a satisfactory response, I will share this incident on my page and seek legal action. I have been a frequent visitor to various Tim Hortons locations in Michigan for the past decade, going at least twice a day, and have never faced such behavior before. Please contact me urgently at [redacted].

Last week, on Friday 1/4, while in Arcade, NY, I encountered a concerning situation at your store on Route 98. I witnessed an older blonde female employee exiting the restroom without washing her hands, directly before handling food for customers. I found this lack of hygiene disturbing and immediately sent an email through your contact us page. However, I wanted to ensure that this issue is addressed promptly. Proper handwashing is crucial in the food service industry, and I hope this matter is taken seriously. I felt compelled to share my experience here as well. Thank you for your attention to this matter.

I recently visited Tim Hortons on Telegraph Road in Taylor, Michigan. I bought two Boston cream donuts for $2.50 each, their specialty. Along with that, I ordered an everything bacon bagel, but unfortunately did not get it with my order. When I informed the staff, the general manager, Crystal, was quite rude and yelled at me in front of everyone. It was a distressing experience. Moreover, I suspect I was charged incorrectly, paying $2.50 for each donut, which seems excessive compared to prices in Farmington Hills, Michigan. Crystal's behavior needs immediate attention; she shouldn't mistreat customers and employees alike. This incident left me very upset.

I need help merging 3 Tim Hortons Cards. I read the instructions found in the help section, but I've attempted multiple times on various devices such as iPad, iPhone, and computer. However, I can't seem to locate the "Manage Account Information" section or the "Multiple Card Balance Merge" link on the account summary screen. I've asked others to check, and they couldn't find it either. This is frustrating. Thank you. Laura M. PS - When using the app for ordering, there doesn't seem to be a place to specify the pickup time.

I have made 8 purchases through your rewards program on the app but have not received credit towards my free reward. Despite contacting support twice and speaking to a store employee about my rewards card being registered on the app, I have had no luck. I find it frustrating that the necessity of a physical rewards card was not clearly communicated at the program's start. Only purchases made after I obtained a physical card at a store have been credited. I would like my 8 app purchases to be counted towards my free coffee reward and for the app to be updated to allow seamless ordering and pick-up without losing out on rewards.

The parking lot at [redacted] N Union St in Olean, NY, near Tim Hortons, is a cause for concern due to its inadequacy and potential danger. The long lines congest the entrance, leading to frustration among customers and impacting traffic flow. After a quick visit inside, my car was damaged in the lot, with repair costs of $1[redacted]. Despite inquiring about surveillance footage for assistance, the staff responded rudely, stating the cameras only cover the interior. This franchise's proximity to an elderly care facility has exacerbated issues, with reports of multiple car damages and work delays for employees due to parking difficulties. It is crucial for Tim Hortons to address the congestion concerns and implement monitoring systems to ensure safety and accountability. Compensation for damages incurred by patrons can discourage irresponsible behavior and promote better decision-making.

The chat line on my mobile keeps disconnecting when I try to send a message. On the website, it says there is no chat option but to contact "Gethuman." This situation reminds me of when I had trouble with my Tim Card years ago. I had a rewards card set up on my old phone, but after switching to a new phone and downloading the app, I've been unsuccessful in updating the card number. Every attempt results in an error message about a problem with my card. I've also tried to resolve this on the website, but faced the same issue. It's frustrating that the mobile chat is offered but not helpful when it just hangs up without providing any assistance. My physical card number is: 5KNJ-1RPY-XR4G. Please fix this so I can access my rewards.

I am seeking advice on the most efficient method to purchase [redacted] $5.00 Tim Cards. As a pastor in Edmonton's inner city, we host a turkey dinner for the homeless annually on January 11, [redacted], where we distribute Tim Cards to our guests. To fund this initiative, generous donations have been received. I am inquiring if Tim Horton's could potentially assist by donating some cards. Should I place the order through the corporate office?

I appreciate Tim Hortons' quick response to Justin Bieber's concerns about the coffee lids. In June [redacted], during a visit to one of their drive-thrus in Kitchener, I, a black woman, encountered an issue when trying to order two beef wraps for my 88-year-old father and myself. Despite our clear request, the server seemed confused and had to involve their supervisor, who also did not understand our order. We were ultimately told they did not have beef wraps, only chicken and steak wraps. When I explained that steak is beef, they disagreed and refused to serve us, closing the window abruptly. Unfortunately, my complaint has not been handled respectfully like Justin's, leading me to file a formal complaint with the Ontario Human Rights Commission. Instead of addressing the situation appropriately, the franchise has taken a defensive stance accusing us of using inappropriate language, which we did not. The corporate response from TDL Group, distancing themselves from the incident, is disappointing. I wish my experience could have been as positive as Justin's. Jacinth H. [redacted]

I had an unpleasant experience at a Tim Horton's. While placing an order, the service representative asked for my name. When I declined, she insisted, but I stood my ground. The interaction left me feeling disrespected. This incident is not isolated; I have faced similar issues at the Isabel and Ross Avenue location in Winnipeg, MB. Tim Horton's should focus on training its employees to treat customers with respect. Despite being a daily customer, I will avoid returning to this particular outlet due to ongoing problems. I have not encountered similar behavior at other Tim Horton's locations.

I've been trying for over a month and visited 3 different Tim Hortons locations, but I'm struggling to go digital on my cell phone. Despite multiple attempts, I can't input my rewards number. I've spoken to employees at different locations, but no one seems to know how to help me with this. Can anyone assist me with this issue? My card number is ZGL4-DRD8-5722G, and my zip code is [redacted]. It's disappointing that none of the employees could provide assistance with this matter.

I recently received a message regarding my Tims Rewards card. It seems that the team member did not accept my card during my visit even though I showed it. The message mentioned that past purchases cannot be added after the fact on Tims Rewards. It advised me to show my rewards card before making payment to ensure it is scanned properly on future visits. It also recommended registering my card to track transactions, visits, and protect my rewards in case of loss or damage. For more information on the program and to register my card, I was directed to visit www.timhortons.com/rewards. Looking forward to better service on my next visit. Kind regards, Colleen H.

I bought two $25 Tim Hortons gift cards for Christmas, but neither of them work at different locations. I called customer service six times on January 2nd from 4:30 PM to 7:30 PM. During the calls, I was transferred to multiple people and given various excuses. When I requested to speak to a supervisor, I was told to call back in 15 minutes. After calling back, I was put on hold as they checked for an available supervisor. The supervisor I eventually spoke to was unhelpful and lacked solutions. On January 3rd, I called again, and after providing my phone number to a lady, I was promised a supervisor would call back within 1 to 2 hours. However, I never received a call back, leaving me disappointed with Tim Horton's customer service. I still have the two dysfunctional cards worth $50, with my issue unresolved.

I ordered a tuna toastie, but unfortunately, it barely had any tuna on it and the bread wasn't even filled properly. When I raised this concern to the lady working, she was quite rude. She mentioned they were only allowed to give out that amount, but honestly, it felt like an insult as it was such a small portion. This was my first time visiting this place as I heard great things about it, but I was very disappointed. I also purchased 10 Tim bits, but the selection was mostly jam-filled ones, which was not what I expected. I was left feeling unhappy with the whole experience. The lady, Marzena, at the East Kilbride store had a very impolite attitude, making me feel like she was rushing to close up shop without care.

Hello, I am a high school student seeking to conduct online interviews with managers for an assignment. I have some simple questions regarding leadership and management styles: 1. Can you share strategies used to motivate employees and maintain high productivity? What types of motivational rewards does the organization offer? 2. What leadership style do you employ and how do you lead your team? 3. How do you communicate with colleagues and foster good relationships? 4. Could you explain how you and other managers handle recruitment, job applicant attraction, and orientation/training programs? 5. Are there specific beliefs and values that are crucial for all workers? 6. How are employee performances evaluated and feedback provided? How are employees struggling supported, and are special training programs available for skill enhancement?

I'm reaching out about the new Tim Hortons K-Cups. While the new cups are labeled as recyclable, I've found they aren't as easy to clean as the previous ones. The old cups had a sturdy vinyl cover that could be removed whole for easy disposal and recycling. The new cover tears easily, requiring tearing the cover, cleaning out the grounds, and removing the filter material separately. I believe Tim Hortons may not be aware of this issue, and I hope they address it soon. As a long-time customer of over twenty years, if this continues, I may stop purchasing their coffee after finishing my current 80-count box. It's disheartening to have recyclable cups that end up in the trash due to these difficulties.

I enjoy the Starbucks Chai tea latte, and I was thrilled to find it on your menu. However, I've noticed inconsistencies in the way it's prepared each time I order it. It seems like the amount of chai mix used varies, as one barista even asked me to taste it to check if it was made correctly. I am loyal to Starbucks despite the higher prices because of the consistent taste and inviting quality of their drinks. It's disappointing that the Chai tea latte at your establishment lacks this consistency.

I am having trouble entering an 8-digit PIN on the website after receiving a new card. I only had a 4-digit PIN before, so I tried adding numbers, but it won't work. A store employee mentioned the last 4 digits of the card should be the PIN, but it keeps asking for 8 digits. I attempted using the last 8 digits with no success. I reached out to customer service, but they advised the website is malfunctioning and suggested using live chat. I am attempting to reload the card, and though I might have succeeded, I won't know until I try to reload. I need to change my PIN, but I can't find where to do it. Thanks, K.

I visited the Norton Shores location this evening, and I was surprised to find them closed at 7 PM. There was a note citing cleanliness issues related to the virus as the reason for closing early. However, it seems odd as no other restaurants in the county are closing early. The community is seeking honest answers as to why this location is closing randomly. Despite other restaurants in the area being open, this location seems to have a habit of closing unexpectedly. It’s unclear where the order to close came from, as even the employees were unsure. The virus should not be a reason for early closure, and it seems like a store manager decision rather than a district order. It's frustrating to see this occur repeatedly and not just a one-time incident.