Tiffany & Co. Customer Service Issues

Hello, I took my necklaces to the Kaohsiung store in Taiwan for professional cleaning on July 8th. Upon inquiring about the notification process for picking up items, I was informed that only email notifications are sent, not phone calls. After two weeks had passed without any email from Tiffany, I phoned on July 24th to inquire about my necklaces, and was then told they were ready for pick up. I was then asked if my email server blocks Tiffany's emails, even though I receive emails from Tiffany regularly. I am puzzled by the decision not to make phone calls for customers who haven't picked up their items. Additionally, I was told that Tiffany Taiwan will stop offering cleaning services soon, switching to only polishing with a 60% cost increase. This contradicts the recommendation on your USA website for yearly professional cleaning. It is disappointing since I hold Tiffany in high regard. I hope Tiffany can enhance its service quality and provide clarification regarding the discontinuation of cleaning services in the near future. Best regards, L.

I am facing challenges as a profoundly deaf individual with your phone-centric customer service approach. This does not align with FCC regulations regarding online businesses' obligations to accommodate deaf customers, which I find quite disrespectful. I am seeking to have my watch battery replaced, but I am disappointed that your staff will not also change the band. I am unable to visit a Tiffany store in person, so I am wondering if there is a way to order a 12R Genuine Lizard Tiffany watchband remotely. I apologize for any inconvenience, and I hope that your company will adjust its policies to comply with existing laws. Deaf individuals represent approximately 10% of the U.S. population, and it is disheartening to feel overlooked. Thank you for your attention to this matter. Best regards, Helen H. [redacted]

I contacted Tiffany & Co at the Dubai Mall on October 2nd and spoke with Theresa. I was not only disappointed but also quite taken aback by the extreme rudeness I encountered. Because I was calling from overseas, I had difficulty hearing her clearly. The phone number listed on the website directed me to the Dubai Mall and then to Tiffany. When I asked if I had reached Tiffany, she responded rudely by asking what company I was calling from. I had called to inquire about a book called "Tiffany's Table Manners for Teenagers" to gift to my granddaughter. However, I was informed in a harsh manner that Tiffany is a store, not a person. The lack of product knowledge and rudeness was truly surprising. I recommended that she suggest to her manager that she undergo training on etiquette as her behavior was disrespectful. This is not the type of service I would expect from Tiffany & Co; that person did not embody the ethos of the brand.

On Wednesday, November 7th, I visited your store in West Farmington to purchase an anniversary gift for my wife. The sales associate, Anita, was exceptional. She efficiently assisted me, allowing me to quickly complete my purchase. However, I encountered an issue that I believe was not her fault. Despite my intentions to surprise my wife with the gift on our anniversary on November 10th, she was not surprised. This was due to Tiffany&Co. sending her an email thanking her for "her" purchase on November 7th. I paid in cash to avoid the purchase appearing on our credit card statement or triggering any alerts. When asked for my name, I provided mine, Thomas Buttafuoco, which differs from my wife's, Cynthia Pautz. I explicitly mentioned to Anita that it was for our anniversary. She confirmed my name and mailing address, both different from my wife's, yet my wife received an emailed receipt with all the purchase details on the same day. Strangely, I did not receive an email at my address [redacted], also distinct from my wife's. Though our 11th anniversary gift surprise was spoiled, I kindly request that you investigate and address this issue to prevent future occurrences should I choose to shop with your company again. Thank you, Thomas Buttafuoco P.S. Thankfully, I didn't purchase anything for my girlfriend.

Subject: Unfortunate Customer Service Experience at Santa Monica Store Dear Tiffany Management, I am writing to address a disappointing experience at your Santa Monica, California store. A few months ago, I purchased a charm for my bracelet, but upon receiving it back from New York after two weeks, it was not the brand new one I originally bought. Despite the agent's apologies and sending a replacement charm along with my bracelet to New York for the second time, the issue was not resolved. Today, upon receiving my bracelet again, the charm was once more not the one I purchased. I am disheartened by this lapse in service from Tiffany & Co., and I am eager to understand why this error has occurred twice now. I simply wished for the classic blue heart charm I originally selected to be added to my bracelet. I kindly request a prompt follow-up to address this matter efficiently. Sincerely, Meski A. [redacted] [redacted]

I sent the Peretti diamond by the yard ring for resizing. After months of trying to get information and their refusal to track service order records, I finally received a call saying they lost the ring and sent back an empty, untaped box. Without any contents, I couldn't have it inspected for an insurance claim. It's very upsetting as this was irreplaceable jewelry from 20 years ago. Despite their negligence, I am reachable at my email below.

I returned two online orders to Tiffany & Co. The first was sent back on 6/2/[redacted] and the second on 6/5/[redacted]. I was informed during a phone call last week that I would receive an email confirmation within 5 business days of the items being received and signed for. It's now been 5 business days and I haven't received any notification. Moreover, I've been unable to reach their customer service line at 1-[redacted]. I understand there are delays due to the pandemic, but I would appreciate an update on the status of my returns to anticipate a full refund.

I have been attempting to reach Tiffany & Co. repair services without success. When I call, there seems to be no answer. Given the recent issues, I believe this platform might be a better way to connect. I have Tiffany silverware in the Hampton design that requires polishing. Can you assist with this service? Could you provide a contact number for assistance? I live in Germantown, TN, far from NYC. Please reach out via email or call me at [redacted]. I am home most mornings. Thank you. I hope to hear from you before the week ends.

In [redacted], I purchased a unique ring with diamonds and sapphires from Tiffany in Amsterdam for [redacted],[redacted] euros. The ring was a one-off piece that was part of an exhibition example of visual art and had garnered press attention. In [redacted], I requested an update on the ring's value from New York, and it was appraised at EUR [redacted],[redacted]. I also received a certificate. Recently, I tried to sell the ring at Christies, only to find out that the sapphire's quality is lower than expected, valuing it at EUR 30 to 40,[redacted]. Both Christies and Sotheby's had similar reactions, highlighting the discrepancy in quality. I feel misled as I relied on Tiffany's reputation and would not have proceeded with the purchase had I known about the inferior stone. This has damaged my trust in Tiffany and Co. I am now uncertain about what steps to take regarding this situation.