The Columbus Dispatch Customer Service Issues

Hello, my name is Glenn Duey. I contacted yesterday about a delivery issue. The current carrier consistently fails to deliver to my porch. They have left packages in inconvenient locations like the middle of my driveway, yard, or close to the sidewalk. My delivery address is [redacted] Harbor Blvd. This morning, I found the package on the bottom step of my porch. I am confused as the previous carrier had no trouble. Dispatch assured me this would be fixed, but it hasn't. Unless the delivery is made to my porch as requested, I will stop the newspaper subscription and purchase it elsewhere. I shouldn't have to search for the paper every morning. My neighbors receive their deliveries to their porch without any issues. Thank you, I hope this issue is resolved promptly.

As a long-time customer for over 45 years, recent experiences have left me disappointed. Despite a price increase, I've encountered consistently wet papers on rainy days, ultimately having to discard them due to excessive moisture. Missing today's paper altogether in an area where replacements aren't feasible, I've been informed of a credit instead. Attempting to address these issues through a phone call only led me to automated recordings, lacking the personal touch I once appreciated in customer service. I value the familiar face of my regular delivery person, who has historically provided excellent service. However, recent changes seem to indicate a shift in the quality of service. When reporting the missing paper this morning, entering my phone number yielded a different address, puzzling after residing at the same location for the past 15 years. I hope for improved communication and service standards in the future.

I am in the Doo Dah with my car and urgently need a large and a small colored picture of Officer Morelli and Joering. I have a large flag atop my car and a "Blue Lives Matter" sticker on the back of my football helmet. I want to place small pictures by the flag on the helmet and big pictures on the flag, a total of four big pictures, two on each side. I only have $4 in cash right now. I am a humanitarian who was a volunteer firefighter for Westerville when I was 16-18 years old. I collected $1,[redacted] by myself by selling Blue Lives Matter bracelets. I used to deliver for Donatos and will be parked out front. If someone could bring them out to me, I will cover any fee later. Please help me as soon as possible. Thank you. I am counting on you, Dispatch.

One of your sales representatives, who claimed his name is Ken Walker, entered my yard this evening and took a glass ball from our wind spinner, intended to weigh it down. I witnessed his actions and called out for him to return it, which he did. I became upset and expressed my frustration with him for taking it without permission. He responded by exchanging harsh words with me. I am shocked by the behavior displayed by your representatives. It is completely unacceptable, offensive, and dishonorable. I anticipate that you address this situation promptly. I have no intention of subscribing to your newspaper in the future. Please reach out to me using the email address and phone number provided for further communication.

For over a year, I have been struggling to receive the paper properly. We reside in a rural area with a ditch next to our mailbox. I've installed a mailbox with a designated slot for the paper delivery, as specified in my customer file. Both my wife and I, at the age of seventy-five, find it challenging and risky to retrieve the paper from the rain-filled ditch. Despite numerous conversations with customer service representatives assuring me that the issue would be addressed, the problem persists. Promises of a supervisor contacting me have gone unfulfilled. As a loyal customer since [redacted] who consistently pays bills, it is disheartening to feel undervalued. While I am not optimistic about a resolution, I am sharing my email for potential follow-up. Name: B. Vogel [redacted] N Galena Rd, Sunbury, OH [redacted]

Last Christmas, I lodged a complaint about our newspaper being thrown into water by the carrier. My husband and I, long-time annual subscribers, are unable to retrieve the paper from the water. We specifically requested that the carrier throw the paper in the driveway, but it seems this has been a challenge. This morning, we found our Sunday paper in a water-filled ditch 15 feet from our culvert, likely thrown there inaccurately. Despite writing a clear instruction on the paper's wrapper, the issue persists. I even sent a $20 check to the carrier, thinking the problem was resolved. The lack of cooperation from the carrier's family is disheartening. Considering our age and health challenges, being 77 with artificial knees and my 82-year-old husband with Parkinson's, this situation is untenable. I kindly request a prompt refund. Thank you.

In March, just a few weeks before my subscription expired, I received a call from the dispatch. I was informed that my $14 balance would be cleared, and if I switched to EZpay, I could receive the Saturday and Sunday paper for $4.72 a month. However, on that Sunday, I didn't receive a paper and was told it was due to my subscription ending and a balance owed. Despite several phone calls to resolve the issue, on April 8, $4.72 was debited from my account as agreed. Then, on April 11, I received an email stating I owe $3.63 or my paper will be discontinued. The lack of accountability and transparency from their end is disappointing. There is no online account information available to track my payments or understand the balance discrepancies. I have decided to cancel the EZpay and discontinue my subscription with the Dispatch due to this ongoing frustration.

After more than 30 years, I have decided to cancel my subscription to the Columbus Dispatch due to increasingly unreliable service. For example, on Sunday, April 28th, the issue was incomplete. Then on Wednesday, May 1st, I did not receive a paper despite repeated calls. Additionally, on Friday, May 3rd, the paper was not protected and landed in a deep muddy puddle, just two feet from the porch. This was frustrating as it was the first time in years the paper was not in a water-resistant sleeve. Despite multiple calls, the issue was not resolved. The distribution manager has never contacted me despite my previous complaints. Lately, the paper has been consistently placed near, but not on, the porch. I hoped the situation would improve but unfortunately, it has not. The paper itself is fine, but the service is severely lacking. Thank you for listening. Regards, RF

I have raised my concerns multiple times regarding the ongoing issue, but it seems to be falling on deaf ears. The reputation of this newspaper is not a good one, as indicated by numerous reports. As a frustrated senior citizen, it's disheartening to have to resort to extreme measures, like waiting outside early morning for the delivery person. Despite reassurances from others, the problem persists, leading me to seek help on GetHuman. A name change might be in order for the service. To resolve this, immediate action is needed rather than empty promises. Further escalation might be necessary if the situation is not addressed promptly.

In March, I took advantage of a special offer from the Columbus Dispatch for 13 weeks at $39. The first issue arrived on March 16, and the last should have been on June 14. However, on May 20, I started receiving renewal notices, claiming I owe $8.58. I am frustrated and want to cancel my subscription immediately. I expect them to comply with the original 13-week deal and waive the supposed unpaid balance. I reached out via email on May 17, but the response was generic, promising help but not delivering. I am quite upset about this situation and hope for a resolution soon.

I had a disappointing experience with your customer service regarding the sudden increase in newspaper subscription cost. As a person on a fixed income, the jump from $[redacted].67 to $[redacted].96 for 13 weeks made it unaffordable for me. Despite requesting cancellation at the end of my paid subscription on May 27th, the customer service representative stopped the service on the 24th, which was frustrating. Furthermore, as a check payer, I was not willing to pay an additional $9 for paper statement fees. After enduring unreliable delivery for one and a half years, the recent price hike has made it unfeasible for me to continue subscribing. I believe many older individuals in similar situations may follow suit. I have decided to discontinue The Columbus Dispatch. The poor customer service experience has left me dissatisfied. - J. M., 11 Henkle Ave, Gallipolis, Ohio [redacted]

I am growing increasingly frustrated and considering canceling permanently if this issue is not resolved promptly! For the past five weeks, we have only received our Sunday paper twice. Despite calling your delivery line and being promised a credit the first two times, it has not been applied to my bill. Today (May 9) marks the third missing paper, with a replacement promised that never arrived. Furthermore, there have been unauthorized $23 charges appearing twice monthly on my auto-pay over the last three months. Each time I inquire, I am given vague explanations about charges extending into the next month. I had ceased receiving the suggested "special issues" that were supposedly causing the extra charges months ago. It appears that The Columbus Dispatch may be engaging in deceptive practices for financial gain. If I do not receive a satisfactory response and resolution by June 15th, I will have no choice but to publicize this issue. Sincerely, Gil G. Dublin, OH

I have been experiencing ongoing delivery issues with the Dispatch newspaper at my home. At times, the problem has been due to press complications. Today, I did not receive the paper, and neither did two stores where I usually purchase it. I have been paying a yearly subscription fee of approximately $[redacted]. This problem started when my payment card was updated. I would like to switch to a monthly payment plan to be able to deduct the cost for the undelivered daily papers. It seems that despite missing several papers, I have not been compensated for them. I am disappointed by this situation. Additionally, I am curious as to why today's Saturday paper was not delivered.

I have been a subscriber to the Dispatch for many years. However, this year, the delivery service has been unreliable. I have experienced multiple instances of not receiving the paper, often attributed to press issues. Today, I again did not receive the newspaper despite checking at local stores. I noticed there was no mention of delivery problems online. If there was an alternative daily newspaper in Columbus, I would consider switching from the Dispatch. Additionally, a few years ago, I was required to pay for the full year due to a debit card issue possibly related to a chip. I would prefer to switch back to monthly payments for better tracking. Although I do not know the monthly cost, I have been paying approximately $[redacted] per year based on notifications from the Dispatch.

I would like to cancel my subscription for Sunday only. I recently discovered an overpayment issue when the daily subscription charge continued after I canceled it online. Although I spoke to customer service about a refund for the extra $55 that was taken, I was only credited $26 against the Sunday subscription. Despite being informed of a credit balance of $34, I was charged another $26 the following month. As my financial situation has changed due to losing my full-time job and working part-time, I can no longer afford these unexpected deductions. Please cancel my subscription effective immediately and refund the total credit balance to my bank account. I have been a loyal reader for a long time, but the recent service issues have left me feeling disappointed.

After my husband passed away in August [redacted], I have been receiving the newspaper without knowing if he had paid for it in advance or monthly. I tried to stop the paper in December when I went out of town for Christmas, but it continued to be delivered. The newspaper even changed the name on the account to mine without my consent. They sent me notices about specials, billing me for previous services I didn't agree to. Recently, there was an offer for seven days a week at $3.99 per week, but I only wanted Thursdays and Sundays. When I tried to adjust my subscription online, they charged me without notice. I am confused about how my husband used to pay for the service and why they changed billing details without informing me. I just want to receive the paper on specific days without unnecessary charges and complications.

Almost every week, my newspaper arrives late at around 10:00. It's now 4:30 P.M., and I still haven't received it. Unfortunately, your office is closed by 3:00, so I can't reach out. I'm a big fan of the Dispatch and would be upset if it closed down. However, due to the increasing costs and delivery issues, I'm considering canceling. I'm not even sure who the current local carrier is, but I assume closer to the holidays (tip season), they will identify themselves!

I have been traveling recently and was unable to cancel my subscription due to the unavailability of the option. Despite reaching out to customer service, I did not receive a response. To prevent deliveries during most of December, I utilized the vacation stop feature and informed my delivery person via email. The renewal price for daily delivery is too high for me. I would like to enquire about the cost of a digital subscription only as well as the price for Sunday paper delivery only. My subscription number is [redacted]4, under the name Robert Searles, residing at [redacted] Nautilus Place, Westerville.

For the past two months, I have not received my newspaper delivery at my home. I've been a resident at [redacted] W. Main St., West Jefferson, Oh. [redacted] for 33 years, and the paper has always been placed in my driveway, which is where I prefer it to be delivered. The billing address is P.O. Box [redacted], West Jefferson, [redacted]. I am unsure why there has been a lapse in the delivery of The Columbus Dispatch and would appreciate it if this issue could be resolved promptly. If any further information is needed, please don't hesitate to reach out. Thank you.

I did not receive a paper this morning. This has happened too many times. Just last week, I sent a monetary gift to the carrier. Wow, what service. I also called the circulation department at 9:30 a.m. I was informed that the office is closed for the day, but the recording said the office is open on Saturdays from 7:00 a.m. through 11:00 a.m. What kind of operation are you running? I will cancel my subscription effective December 9, [redacted].