Tesla Motors Customer Service Issues

Dear Sir, I am a Grade 11 student from India with an innovative idea that I would like to share with you. I apologize for using your commercial email address, but it was the only way I could reach out to you. I am seeking support for my concept of an engine based on electromagnetism. Despite my brother's encouragement, he is unable to assist me. I believe Tesla could be the platform I need to further develop my idea. If you are able to assist me, I would be happy to provide you with all the details of my concept. Thank you for considering my proposal. Sincerely, M. Srinivas Contact: [redacted]

Hello Sir, I am a grade 11 student in India and have an idea I would like to share with you. Apologies for using your commercial email address, but it was the only way to reach out to you. I am looking for support for my idea related to a new engine concept based on electromagnetism. I have been seeking a platform to pursue my idea and came across TESLA. If you could assist me, I would be grateful and can provide you with all the details about my concept. Thank you for considering my request. Sincerely, M.SRINIVAS Contact: [redacted]

I was referred to buy a Tesla Model S on April 18th, [redacted]. The referral program included a promotion stating that buyers of Model S and Model X vehicles who used an existing owner's referral code before the April 30 deadline would receive free and unlimited use of Tesla's global Supercharging network. Additionally, a $[redacted] credit would be given to the first friend each owner referred. Despite multiple calls to customer service where I was promised the $[redacted] credit would be added to my account, it has not appeared. I would appreciate it if you could assist in adding the $[redacted] credit to my account as per Tesla's promise. Thank you.

I recently purchased a Tesla Model 3 and planned to pay by check during the delivery process. I informed the sales representative that due to short notice, my account wouldn't have enough funds immediately but asked if they could wait two days before cashing the check. The rep agreed and noted on the delivery list for the deposit to be processed on Thursday (the delivery happened on Sunday). However, to my surprise, the check was cleared on Monday, leading to overdraft fees from my bank. Despite the assurance not to cash the check, it was done quickly, causing financial inconvenience. I am happy with the car and the service from Rocklin, but I feel unfairly penalized for Tesla not keeping their promise. I am seeking a resolution to address this issue.

The recent update is disappointing. I wish to revert to the previous screen layout. The fixed top half map is unnecessary; I'd rather customize my screen to display the rearview camera due to blind spots. It's frustrating that the camera feed can't go on the top. Also, the inability to flip images and the altered air conditioning controls are inconvenient. I wasn't informed of these changes with the last download and would have preferred to avoid them. I've visited the service center and showroom, where many complaints about these changes were noted. Additionally, waiting on hold for over 40-50 minutes for customer support is unacceptable. Tesla needs more service staff to provide efficient help. Good service is crucial for a successful company, and Tesla's current service approach is lacking. - B. Forman

Missing Delivery for Order No. [redacted] My wife placed Order No. [redacted], which was shipped with tracking number [redacted]27. Unfortunately, we never received the delivery. After contacting FedEx, they confirmed the package was lost and mentioned the shipper needed to request a refund and re-shipment. We've made multiple attempts to contact Tesla regarding this issue. My wife sent emails to [redacted] two weeks ago, but received no response. I also tried emailing the same address but likewise received no reply. I have other pending purchases, but I am concerned about losing my money if the items are not delivered. It is frustrating that Tesla does not seem to be providing support for this missing hat. It seems like the [redacted] email address is not functioning, or perhaps our messages are being ignored.

My S75 was damaged in a car accident in late October [redacted]. I promptly went to one of the three Tesla certified body shops, Brookside in Walnut Creek. They informed me that it would take three weeks just to get the left rear fender and replacement door, which was totally unsatisfactory. The factory is less than 30 miles away. I also needed to make an appointment after the parts arrived, creating a major problem. Why are there only three places to take our Tesla vehicles, all backed up with cars awaiting parts and experienced staff for repairs? My car only took 5 weeks to build, and I have been without it for months due to this slow customer process. If Tesla can't provide more repair locations, they should open Tesla repair centers. My reason for buying this vehicle was to move away from gasoline, but now I find myself using a gasoline-powered vehicle due to this lack of customer service. It's worrying that I convinced my son to order a Model 3, which he received just a few weeks ago. The poor customer service at the Tesla Service Center is frustrating. The vehicle delivery day was also disappointing, lacking essential information. We had to learn at the Supercharger stations from the Tesla representative delivering the vehicle. If Tesla is hiring millennials, they need to provide extensive customer service training and mentors. After purchase, customer service, satisfaction, and support are crucial. If Tesla doesn't improve, customers might go elsewhere with many new electric vehicles entering the market. The key factors will be the product, customer service, and post-purchase support. I am not happy right now.

I have been attempting to obtain a $34 refund from Tesla for over a month now. When my spouse and I bought our car in late [redacted], we were informed that we needed to provide a check for the significant downpayment to the individual delivering our car shortly after. However, upon arrival, the delivery person stated we also had to finalize the purchase online before taking possession of the car, requiring us to make the down payment online as well. Despite being assured by the delivery person that we still needed to hand over a check and would not be double-charged for the car, we discovered Tesla had attempted to charge us twice. Due to insufficient funds, the bank returned the check and levied a $34 fee. After my spouse detailed this situation to a Delivery Resolutions specialist over the phone, the specialist apologized and promised to initiate the refund process for us. Despite a reassurance email on 1/3/19, we have yet to receive our refund as of mid-February. Multiple attempts to follow up via email have gone unanswered, and we are hopeful that someone at Tesla can assist us in securing our refund.

Dear Team, I placed a deposit on a Model S two days ago after securing financing. The representative confirmed the car was shipped, so I sold my current car. Today, I received a call stating they couldn't sell me the car without providing a satisfactory explanation, only mentioning it shouldn't have been listed online. The Carfax and autocheck reports showed the California car to be damage-free as per state law for any damage over $1,[redacted]. I'm now told a replacement car within my budget can't be found. I just want the agreed-upon car or a similar one at the agreed price. Please see the attached emails, agreement, and car photos. My order number is [redacted], with a $2,[redacted] deposit, and the VIN provided is 5YJSA1E12FF107834. I trust we can resolve this promptly to regain my satisfaction as a customer. Best regards, C.M. [redacted]

I recently bought a [redacted] Model 3 from Prospector Auto Sales. The sales person I dealt with at [redacted] is Russell. When I tried setting up valet mode, I mistakenly locked the car without having access to the glove box where the licensing paperwork is. I reached out for assistance but unfortunately didn’t receive help. I'm seeking the previous owner's code to unlock the car as well as guidance on utilizing my phone to control the vehicle. My name is Kit L. Massengale, and I live at [redacted] S. Spotted Rd., Cheney, WA [redacted]. The VIN is 5YJ3E1EA8JF008307.

I was not informed about the March pricing for the Autonomous Driving Upgrade priced at $2,[redacted]. Recently, I was informed that the cost is now $5,[redacted]. I find this unfair to me and other existing owners who bought their vehicles before this year. I have a Model 3 and Model S, and my son has a Model S as well. If I had been notified earlier, I would have gladly bought it for $2,[redacted]. The lack of communication about this special price from TESLA is disappointing. As a loyal customer, I hope you will rectify this situation. - Hal McKinnon

I bought a pre-owned [redacted] Model S75 with 18,[redacted] miles on it. I'm attempting to connect my phone to the car, but I was told to contact Tesla's [redacted] number to update the ownership and phone number details for the car. When I called Tesla's automated service, it asked for the phone number linked to the vehicle, but since I'm trying to pair my phone with the car, I don't have the previous number associated with it.

I submitted a service request on Monday, May 13th, for our Tesla 100D. I need repairs for the following issues: 1. The charging port problem - the car initially didn't accept the charging cable, and even after using the computer re-set buttons, the issue persists. The message indicating a problem with the charging port needs fixing. 2. There is an alignment issue with one of the rear doors that requires adjustment by a technician. I'm eager to know when a technician can come to our location to address these two concerns. Thank you, H.M. Gollman [redacted] Forest Glen Dr, Dallas, TX [redacted] Vehicle ID: 5YJXCDE28JF092209 Manufacture Date: 03/[redacted]

I recently received a recall notice informing me that the necessary airbag parts are now available to repair my Model S. Although I relocated to Green Valley, AZ, it seems that your records still reflect my old address in Palm Springs, CA despite my efforts to update my information on your website. I've been attempting to schedule an appointment to have the car repaired, but I have been unsuccessful in reaching anyone via phone, app, or your website. Unfortunately, the map on your website is also not functioning correctly, leaving me unsure of where the nearest service center is located.

I'm Craig P. I own a Tesla Model S. My key fob keeps indicating I need a new battery, even though it's not needed. I had made an appointment with Tesla service to address this issue. I got a confirmation via text and completed their authorization form promptly. Today, on July 3, [redacted], I was set for a service appointment at my home in Salt Lake City, Utah, between 2:30 and 4:30 PM, but nobody arrived. My wife was here waiting, and I was reachable by phone, yet they didn't show up as scheduled. I'm frustrated and would like to know why they missed the appointment and when they plan to resolve the problem.

For the fifth time, I encountered an issue where the bottom of my car got stuck on a parking bump last night. Despite moving slowly, the front bumper keeps pulling away, causing the entire front part to fall down. Surprisingly, all other cars parked there were unaffected, and they have been parked in the same spot for 20 years without any problems. I have already invested a significant amount of money in repairs, and the last time this happened a few months ago, I had to go through my insurance, costing me thousands of dollars each time. As one of the early adopters in [redacted], I have proudly supported your car over the years, but I am now reaching out for assistance regarding this recurring and expensive issue that is causing me a lot of stress. In the meantime, I am planning to temporarily fix it with tape until I receive a response from you.

On April 15, [redacted], I ordered a passenger side glass quarter panel for my Tesla X from Eddie at the Red Hook, Brooklyn, NY parts store. Despite being told the part was unavailable in the continental U.S. with no delivery date, Eddie never returned any of my numerous calls over the weeks for updates, causing frustration. After lodging a complaint at the Tesla store in Syosset, NY on July 16, [redacted], the exceptional parts department there promptly ordered and provided the part for me to pick up just three days later on July 19, [redacted]. The team in Syosset handled my issue with efficiency and professionalism, truly making a difference. Regrettably, Eddie's lack of service has impacted my trust in the company, leading to the cancellation of a planned Tesla X purchase this year. It is my hope that steps will be taken to address Eddie's behavior to prevent further inconveniences for Tesla owners. Thank you, C.W.

I have been communicating with used sales representative Roland Kel in Fremont, California. On Thursday, July 18, [redacted], I placed a $[redacted] deposit online for a [redacted] Tesla with VIN 5YJSA1E12GF151169 listed in Orlando. The vehicle had 23,[redacted] miles and was priced at $51,[redacted]. I selected the “Midnight Silver Metallic” color and provided my preference for the interior. Despite confirming details like payment method and delivery options, I have not heard from a Delivery Advisor as promised. To my dismay, I discovered the same vehicle now has 34,[redacted] miles and is listed for $54,[redacted]. I have an email confirming my order but haven’t received any further communication. I attempted to contact a live representative without success due to after-hours. Please advise on how to proceed. Sincerely, Virginia B. [redacted]

To whom it may concern, My wife and I were impressed by a [redacted] Model X we bought with low mileage (less than [redacted]) and features like Autopilot 1. However, there were disappointments after driving off the delivery center. The used vehicle advisor did not mention the older Model X has limitations like fewer sensors and only one camera, leading us to wish we chose a newer model. Despite paying 87K, the car had major issues like malfunctioning seat belt warnings, dirty seatbelts, bugs in the center console, and more. Additionally, the tires were changed, raising concerns about the original mileage. The interior was dirty with scuff marks. Tomorrow, my son will take the car to Bellevue Service Center to address these issues and test Tesla's Customer Service.

Hello, I bought a black Model 3 Standard Plus in April 5, [redacted], and so far, I have been pleased with the service from the mobile and Rockville service centers. However, I have noticed an issue with my front bumper. It seems that the entire bumper was not painted with enough coats to maintain a proper black color. In certain lighting conditions, like on sunny days or in a bright garage, it appears purple-ish instead of black. I only noticed this recently when parked in a sunny spot, as when I picked up the car on a cloudy day, I was too excited to notice. After consulting with others, they confirmed the color mismatch. Although I called service to schedule an appointment, I was informed by a representative that paint defects are not covered under warranty since the time of purchase. I believe this is not a defect but rather an oversight during the painting process before delivery. I would appreciate speaking to someone other than a service rep to address this issue, as I have owned the car for less than 6 months and raised my concerns around the 5-month mark of ownership. Please contact me at [redacted].