Telkom Customer Service Issues

On December 3, [redacted], the fiber installation service was completed, but unfortunately, the internet has not been working since last Friday. I contacted the service provider, and they came on Monday but were unable to resolve the issue. They promised to return this morning to complete the job but did not show up or provide an explanation. I have been without internet since Friday, and it has been six days now. I am feeling very frustrated. Your assistance in resolving this matter would be greatly appreciated. Contact information: Phone: [redacted] ID: [redacted][redacted] Regards, S.D. Memela

I have a case number from Telkom - [redacted]3. I visited the Telkom store in Paarl Mall on December 7th to organize a Sim-swap for my Wi-Fi router. Due to issues with the thumbprint reader, they requested I wait 2 to 3 days. The following day, my fingerprints were successfully scanned at the bank, suggesting the problem may be with the Telkom reader. Despite waiting 3 days, my new Sim card wasn't registered on the network, so I returned to the store. I was informed it could take up to 5 days, which I find unreasonable for a prepaid Sim. Verifying my ID and address when purchasing should suffice, as fingerprints were not required. When requesting assistance from a senior staff member, I was informed they couldn’t do more. This level of service is disappointing. Please refer to case number [redacted]3 for resolution.

In October, the debit order failed due to insufficient funds, but I promptly made a payment via electronic transfer. In November, I noticed an unexpected $[redacted] charge on the debit, which puzzled me as I only had enough funds for my regular bill. Upon querying, I was informed that the charge was a penalty from the prior bounced debit in October. Surprisingly, the penalty equaled my usual monthly amount. Concerned about accumulating charges, I asked if there would be more penalties after the recent bounce but was assured there wouldn't be. Unfortunately, I now see an outstanding balance of $[redacted], which worries me. I seek a fair resolution to this issue, and if not possible, I prefer switching to electronic transfers instead of debits. Please reach out to me at [redacted]. Thank you.

I, Mrs. D. Dwarka, submitted an online upgrade request for a Sim only service. The advertised plan included 3GB of data, a promotional 20GB for 3 months, 50 minutes calls, and [redacted] all-net minutes monthly. However, I have not received these benefits but was billed R189, which does not match the agreed upgrade cost of R139 per month. Unfortunately, Telkom agents have been unable to assist me, despite spending 3 hours on the phone and visiting a store. I am disappointed with the lack of support and efficiency from Telkom and would like to cancel the upgrade and receive a refund. It seems there is a disconnect between online upgrades and in-store assistance, and I hope the management can address this issue and provide better training to the staff.

Account No. [redacted]32, I have been noticing unauthorized charges on my account since October. At the end of October, I disputed a debit order of R1578 that included charges I am unaware of and decided to cancel my LTE contract as it was a month-to-month agreement. Despite this, another deduction of R1250 was made on 15 November, which I assumed included penalties for the previous dispute. Subsequently, on 02 December, R626.50 was debited, and on 10 December, R2408.20 was taken from my account, indicating the unauthorized charges persist. I have tried contacting customer service without success. Due to recent exposure to a COVID-19 positive individual, I am unable to visit a store currently. However, once I recover, I intend to address this issue in person.

I am experiencing issues with activating a sim swap. Additionally, I have not received compensation for a fund transfer between sims. The company contacts my spouse for payment if I don't pay on the account. It would be helpful to activate the sim swap, ensure fair compensation for airtime transfers, and allow spouses to be added to joint accounts for mutual assistance.

My debit date is always the 25th of every month or after. I am upset because the debit was processed yesterday, leaving my bank account with a zero balance. This action might have triggered an alert on my account. I urgently need the money today. I am disappointed and my trust in Telkom has been violated. Please reverse this transaction quickly, refund the small amount I had, and rectify my account status. It is troubling that after all these years, this mistake could happen. Please resolve this situation promptly.

Reference Numbers: Telkom Maintenance No: [redacted] (KZN) Debt Collection Agency No: [redacted]14 We have been wrongly accused of owing Debt In an amount of R495 plus interest for a disconnection fee that was not our responsibility. Our Telkom line was disconnected due to Telkom's decision to stop maintaining it after the cable was frequently stolen. Telkom chose to terminate the contract and not replace the cable and poles. We did not choose to disconnect; it was entirely Telkom's decision. Kindly review and rectify this situation by removing this account as it is unfair and damaging to my reputation.

I received a past-due notice from Telkom for an account I never receive monthly statements for. I recently paid R500, but now I am being asked for R730.13. The demand letter arrived on 15 December, stating payment was due by 23 November, causing confusion. Threats of credit bureau listings were also mentioned, along with false claims of prior demands for payment. Attempts to obtain a balance statement have been unsuccessful. I am dissatisfied with the service and wish to close the account promptly. Please provide an accurate balance and guidance on closing the account.

Since [redacted], I have been facing issues with Telkom where they blocked their services but continued to deduct money from my account. They deducted R750 three times in two months without any explanation or consultation. Despite my attempts to contact them via phone and email, I have not received any response. This ongoing problem persists as they deduct payments without my consent, sometimes even double-charging me in a single month. I am frustrated by their lack of communication and transparency regarding the charges. I would like to cancel all services with Telkom and receive an accurate account of what I owe them. This situation is truly concerning and I seek a resolution promptly. Thank you. - E Maswanganye

I have been without functional wifi for four days now, which is a serious issue as I am paying for a service that is not being provided. I am a customer of Telkom with multiple contracts and have been getting the runaround from your call centers without any resolution. Yesterday, I spoke with a manager who promised to resolve the issue by the end of the day or call me back, but that did not happen. I need immediate assistance with this matter, and if it is not resolved today, I would like all my contracts with Telkom to be canceled. Thank you, Mr. S. Chinnasamy.

I submitted a request to terminate my contract for [redacted] on December 13th since it had expired. Despite receiving an SMS confirming that Telkom is processing my cancellation and will reach out to me via phone or email on the cancellation date, I have not heard anything from them. It is now the 18th, and I am growing frustrated with Telkom's delays, especially since I have made multiple attempts to cancel. Given that I have fulfilled my contractual obligations by reaching the end of the agreement, all I need is for the cancellation to be completed. I am currently facing financial difficulties due to being retrenched, and I cannot afford to continue paying for a service that should have been terminated promptly. I urge for a swift resolution to this issue.

I faced issues with my closed landline account being transferred to NuDebt by Telkom despite receiving a paid-up letter in August [redacted] from DC Fourie Att after arranging a payment plan. I contacted Telkom multiple times and shared the paid-up letter with them through emails to [redacted], [redacted], and [redacted], but the matter was not resolved as promised. Despite DC Fourie's attempts to reach Telkom, no progress has been made. I want to highlight that I am not in arrears, possess a paid-up letter, and believe Telkom has breached my privacy rights by sharing my details with NuDebt. I am hesitant to engage with NuDebt to avoid acknowledging any debt. Seeking guidance on how to address this situation effectively.

Hello, I hope you are well. I currently have an ADSL line and I am in need of relocating it within the same property. My attempts to do so since December 5th have been unsuccessful. Twice, I was informed that the order had been placed and then subsequently canceled, causing immense frustration. The order number provided to me on December 14th, [redacted], is [redacted]A. After contacting the technician for an update on the progress, I was informed that the order had been canceled yet again. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I have noticed some low-hanging branches posing a threat to the Telkom cables between two poles on our street. It would be advisable to remove them now to prevent any damage and additional costs. Location: 9 Russell Mellick Rd, Umtentweni, Port Shepstone, KZN Contact: [redacted] -Derick

I opened an account with Telkom on November 26, [redacted]. My contract ended on November 26, [redacted]. My account had R9,[redacted].00 in arrears, which I fully paid off in [redacted]. Unfortunately, I can't prove it because the Proof of Payment was sent from my previous employer's email. I have recently discovered that despite settling the debt, my Telkom account is still listed as outstanding, affecting my ability to purchase a car. I urge Telkom to rectify this issue promptly as it is unfair to face consequences for a resolved debt after five years. Your urgent attention to this matter is crucial for my car approval process. I look forward to your prompt response. Regards, MN Mathole

In January [redacted], I upgraded three of my contracts and was supposed to receive Bluetooth speakers with the Huawei p40 lite for my daughters. It is now November, and I have only received one speaker. Every time we go to the Telkom store at Liberty Midlands Mall, we are told they have run out of stock and will contact us, but we have not heard anything yet. This lack of follow-up and unavailability of the promised gifts is very disappointing and frustrating. I would appreciate urgent assistance in resolving this matter.

I have recently had my landline changed to a fibre line by Telkom on December 17th. Since then, I have lost the Call Forwarding feature without any fault on my end. Despite reaching out via email multiple times, I have not received any response. I even called [redacted] on the 20th and was instructed to email a copy of my ID, which I promptly did. However, I have sent a total of four emails since Monday to both [redacted] and [redacted] with no reply. As a guesthouse owner, it is crucial for me to have this feature operational. The lack of response and poor service from Telkom is unacceptable. I kindly request for this facility to be reinstated promptly. Thank you.

Good morning, I have been inquiring about my canceled contract for months, which has already ended, yet they continue to debit money from my account. Please reimburse the funds as I do not have any outstanding payments. It's concerning that they charged me twice this month. If this issue continues, I will have to cease doing business with you. Kindly expedite the refund process today as I have other debit orders that require sufficient funds in my account. Thank you, Portia M.

I terminated my Telkom mobile account in August after providing a 30-day notice in July. Despite repeated efforts to resolve the issue through phone calls and in-person visits to Telkom, I am still receiving bills. Despite removing Telkom from my debit order, I am now facing threats of blacklisting and being pursued by debt collectors. I am considering filing a theft case against Telkom for billing me post-cancellation and for the debits related to debt collectors. I am demanding refunds for these erroneous charges and expect a resolution soon.