Teleflora Customer Service Issues

Subject: Disappointing Video Message Experience I am extremely disappointed with the failure of your system while attempting to send a video message to my wife as a surprise. Despite my efforts to make it special, the system displayed a "not working right now" message and did not save the video properly. This failure has left me feeling saddened and let down. I fear that others in similar situations may also face disappointment if they rely on your service. This missed opportunity cannot be undone. I regret to say that I will not be using your services again and will be sharing my experience with others. This incident has been a major letdown. Sincerely, Tony B.

Dear Customer Service, I am reaching out regarding a matter with a voucher I purchased from your website. The $40 voucher clearly states in the fine print that it "MAY BE APPLIED TO DELIVERY AND SERVICE FEES," as specified on line 4 and 5 of the Groupon Voucher Fine Print. However, when trying to use it for a $30 bouquet, the remaining $10 was not applied to the $18.95 service fee during checkout, which is not in line with what was stated in the fine print. Upon contacting your customer service, I spoke with agent Riza. Unfortunately, Riza was unable to resolve the issue and insisted that Groupon vouchers do not apply to service or delivery fees, which contradicts the fine print and is untrue. I am seeking a prompt solution and resolution to this matter. Thank you.

Good afternoon, I placed an order with Teleflora on February 6th, and it was paid and confirmed. The next day, I received a call to confirm the flower type for delivery in Los Angeles. I emphasized the specific flowers and morning delivery, which the representative assured would be done on February 14. However, the delivery did not happen. After contacting customer service on February 14, I was informed of delays due to weather, promising delivery that day. Today, February 15, nothing has been delivered. The website has also been inaccessible for the past two days, adding to the frustration. This situation not only lacks professionalism but also violates business commitments. I urge for a refund, order cancellation, and compensation for the emotional distress caused by this unreliability. Sincerely, Jenya A.

I placed an order for flowers on Wednesday, Feb 13th, to be delivered on Saturday, Feb 16th. To my dismay, the flowers did not arrive by 7 o'clock on Saturday as promised. Upon calling, I discovered that the florist didn't deliver to the Army Base where my niece resides. It was upsetting that I was not informed of this issue within the three days prior to the delivery date. I had to cancel the order and felt ashamed to inform my niece about the situation. I hope to receive a prompt refund for my order. I expressed my disappointment to a customer service representative and stated that I will not be using Teleflora in the future. The order number associated with this incident is [redacted]57. I am relieved that the problem was resolved by canceling the order, but wanted to share my feedback.

The birthday flowers I received from my daughter on Tuesday were not fresh and did not come with a florist's card, only a handwritten note. I contacted the delivery person and learned she worked for Pen’s Florist in Bristol, Virginia. I expressed my disappointment and was offered a replacement. The second arrangement was just as poor with the same old roses. I want Teleflora to be aware of how they are being presented by Pen’s Florist and do not desire further flowers from them. I am reaching out to address this issue as no one has contacted me from GetHuman as stated on my account. Teleflora should take responsibility, apologize, and refund my daughter for the unsatisfactory bouquet. I am ready to provide my daughter's details for further investigation if needed.

I recently ordered a floral arrangement for Mrs. Jack Crevier, but encountered issues with the system defaulting to Mr. Jack Crevier. After struggling to correct the order, I was alarmed to receive an email confirming the recipient as Jack Crevier, who has since passed away. Mrs. Jack Crevier, the widow, was the intended recipient. It took an hour on the phone to resolve this issue. The language barrier with the customer service representative made it challenging, and to prevent flowers being sent to the deceased husband, I had to use the widow's first name for the address, which is incorrect. This situation turned a thoughtful gesture into a frustrating experience due to Teleflora's mistake. I will not be using their service again.

I wanted to share an experience I had recently. I ordered a Christmas cactus for a friend in a nursing home. On 12/23, I received an email stating that the cactus had been hand delivered. When I called my friend that evening to ask about it, he had not received it. After contacting customer service, a friendly lady informed me that it was on the delivery truck but had not been dropped off yet. It eventually arrived later that evening. Although the plant is beautiful, I'm disappointed that the surprise was spoiled due to the incorrect delivery notification. I believe a refund for the delivery fee is warranted. While I appreciate the quality of the plant, the mishap has made me unsure about using your service again. Thank you, R. Wallace.

I am extremely upset by the recent delivery I received. I had ordered the "Make A Wish" vase arrangement for $34.99, along with an $18.99 delivery fee, to console my grandmother who just lost her husband of 51 years, my grandfather. The arrangement that arrived had a poorly written note and looked like it was gathered from a backyard and placed in a dollar store fishbowl. I feel mortified, hurt, and embarrassed by the complete disappointment of what was delivered. This experience has left me feeling let down and humiliated, especially during such a difficult time in my life.

Hello, I am Cheynelle Solomon. Today, I ordered a Be My Love bouquet from Teleflora's website, with an expedited delivery date of May 9th. Despite being informed by Teleflora that the bouquet had been delivered, my recipient never received it. After being given a new time frame for delivery, it still has not arrived by 8:39pm. I am disappointed with this service lapse from a reputable company. Please contact me at [redacted] or email me at [redacted] for assistance. I have also encountered issues with logging into the website and checking my order status. Your help is appreciated. Thank you. -Cheynelle Solomon

I ordered an Asian floral arrangement for delivery to [redacted] White Hawk Court, Lawrenceville, GA [redacted]. Unfortunately, there were unsuccessful attempts to deliver the flowers to a different address. I need the order to be sent to the correct address as soon as possible. I've been trying to get these flowers to the recipient since Thursday and I'm frustrated with the issues. The order number is [redacted]. Please ensure that the delivery is completed today.