Team Beachbody Customer Service Issues

I recently joined the Beachbody 80-day challenge. After discovering my allergy to some Shakeology ingredients, I decided to proceed with a substitution as advised by my coach. During my workout with the resistance bands, I inadvertently found out they contain latex, to which I have a severe allergy. This led to hives and welts on my legs, thankfully not an anaphylactic reaction this time. Knowing about the latex content in the products beforehand would have prevented me from joining the challenge. I believe better advertising regarding the latex in the bands is necessary to prevent potentially dangerous situations. Your consideration and assistance in this matter would be greatly appreciated. Thank you for your attention. E.K. Lorenz (ordered under Timothy Lorenz)

I'm looking to request replacement DVDs for workout videos. I've been searching for the warranty department contact info with no luck. The previous DVDs got damaged in the recent tornado here in Oklahoma. The damaged DVDs are: T25 DVD Package NF, Slim in 6 Pkg w/Workout & 6-Week (x2), Rockin’ Body DVD Package (all), P90X (x4), Insanity (all), and Power 90 (VHS). I'm unsure about the warranty on Power 90. Please contact me via mail, email, call, or text. My current email is [redacted] I can be reached at [redacted]. Tracy Brown at [redacted] Renita Way, Moore OK [redacted].

I have been struggling to cancel my coach account for almost a week now. Initially, for 3 days, whenever I tried to reach out for support or access my coach office, I kept getting redirected to the shop page. Recently, I have been able to enter my coach office and view forms and documents. However, I encountered an issue with the cancellation form; it states my account cannot be verified due to an alleged mismatch between my email address and BSF #. Despite entering all the correct details, I am facing constant frustration. It claims I am ineligible as a coach member, yet I am being charged monthly for coach business fees. I simply want to end my coaching account and payments while retaining access to stream beachbodyondemand. It seems I cannot resolve this over the phone or chat, and online attempts have been ineffective. I have exhausted all options, including FAQs, support inquiries, hotline calls, and contacting my coach. It appears my last resort might be to block beachbody from my visa account, but I am hesitant to take that extreme step. I am reaching out for assistance after being a satisfied beachbody customer for nearly 7 years. The inability to cancel my coach status has left me feeling completely exasperated.

Hello! I am Carla D. and I am a fan of Beachbody workouts. Recently, my annual BOD membership expired, so I decided to renew it by purchasing the Daily Sunshine Challenge Pack with Annual BOD on 6/10. However, I have encountered internet issues that are affecting my ability to stream the workouts consistently. Even though I tried to cancel my BOD membership and was told it was done, I still have access to the workouts. I reached out to customer service via chat twice today seeking a refund as I am only a few weeks into my yearly membership. I was informed that I am 8 days past the 30-day refund policy. I believe that given my circumstances, such as technical difficulties impacting my usage and being a loyal customer, a pro-rated refund may be fair. I appreciate your help in resolving this matter. Thank you for your assistance. - Carla D.

Hi Todd, I appreciate the opportunity to provide feedback. After completing the survey, I want to clarify that I interacted with two different representatives whose names I don't recall. The first rep upset me, but the second one was more pleasant and helpful. So, my survey responses about the rep may not be accurate as I wasn't sure if Michael was the first or second person I spoke to. I'm confused as to why I had to send back the initial shake shipment. I understood it was free for the first month, with the option to continue with auto shipments or cancel anytime. Returning the package was costly, and my husband and I were unhappy about it. If I misunderstood the first shipment details, I apologize for part of my frustration. If the first rep's behavior was intentional, then it's disappointing. Thank you for your time, Connie

I joined Beachbody to access the PiYo workouts and eventually proceed to the training to become a class instructor. However, I recently found out that this option is no longer available as it has been cancelled. I am extremely disappointed as becoming a fitness instructor and personal trainer was my goal. I am now unsure of what my next step should be. If I had known about this change earlier, I would not have joined Beachbody. I feel deceived by Beachbody and believe I have been cheated. I will be sharing my dissatisfaction with others and I am requesting a refund of my money.

I have been getting charged for months without having set up an account! I visited your website and encountered an error while trying to register. I am tech-savvy, so I know it wasn't on my end. I’ve noticed ongoing charges on my credit card dating back months. I never received any login information, account confirmation, or details of any charges made. I have no account number to cancel, and I am unable to utilize your online contact methods due to not having an account. I have not received any emails from you. I demand a full refund of all charges. I am extremely frustrated and will escalate and report this matter until resolved. This level of service is simply not acceptable. Sincerely, Amalia

I recently received an email about a complimentary two-week membership offer at BBOD. After texting the provided number, I received a link to claim the offer. However, when I clicked on the link, I was directed to choose a membership plan without clear information that only the 3-month membership included the free trial. I opted for the yearly membership assuming it would come with the 2-week trial, only to be charged without receiving the trial period. This felt misleading as the offer I responded to was for a free trial and not clearly restricted to specific membership options. It's disappointing that selecting a higher membership level didn't include the 2-week trial as a courtesy. The process seemed deceptive and lacks transparency.

I noticed that the website states the average wait time for calling [redacted] is 8 minutes. Currently, I have been on hold for 15 minutes, while the website now shows a wait time of 3 minutes. This seems confusing. Earlier today, I was on hold for 20 minutes and had to disconnect. It's frustrating that whether it's 11 am or 7 pm, I am unable to get through. If only I could log on and start my workout without having to call. This is the second time this month that I've had to call due to login issues. I click sign-in, and all I see is a white page with your logo. Even when I entered my email and password, it displayed my name, but I couldn't access the Lift 4 program I usually do; it prompted me to purchase it again. I renewed my annual membership a few months ago. If this isn't resolved soon, I may have to consider canceling and exploring other options. It seems like I won't be able to work out today.

I sent an email over a month ago regarding my access issue. I am extremely dissatisfied with the service provided. I am requesting a full refund and access reinstatement until next May since I paid for a full year but cannot access the content. I expect a prompt response today, or I will escalate the matter further. ------ Original Email Sent on Sat, Jul 18, [redacted] at 10:20 AM: I attempted to access my Beachbody app after purchasing a yearly subscription, but encountered issues. I later canceled my subscription. I am seeking either a full refund or reinstatement of my access until February next year. The current situation is unacceptable.

On August 22, [redacted], I signed up for a 14-day PiYo trial through Beachbody.com as advertised on TV. Initially, I was only interested in accessing the videos to try them out, but after signing up and being assigned to a "bod-group" and coach, I felt misled. Despite trying to reach out for clarification, I received no response and found it impossible to cancel my trial through their automated system. Upon discovering a charge of $41.93 on my credit card on 9/8, I disputed it and am awaiting the investigation. Despite attempts to contact Beachbody, I have received no response. I am seeking assistance in having this charge removed and resolving this issue promptly. Thank you. -KP

I inquired about transferring an unused basic Figure 8 membership to a Beachbody & Beachbody extreme package, but did not receive a response. I decided to purchase it myself to join the Coaches Transformation Challenge Facebook group. I received my containers and Shakeology late due to delays, but I understand the situation. Unfortunately, the shakes upset my stomach. I was charged an additional $[redacted] for more Shakeology, which I was unaware of. I want to cancel the Shakeology membership and receive a refund. I enjoy the workouts but cannot handle the shakes. Please reach out to correct this. Thank you, Jennifer K. [redacted].

I have reviewed the complaints regarding your company and am requesting confirmation that any orders linked to my name have been canceled. I did not place any orders with your company and would appreciate an email or text confirming the cancellation. I am unable to provide specific order details as I have not made any purchases from you and am unfamiliar with your services. Thank you. - J.D. [redacted] [redacted]

I am disappointed with the recent changes to the workout format. The new layout is frustrating, requiring extra effort to find workouts with small print that's hard to read. I had initially chosen this service for its ease of use, only to be given samples that disappeared with the update. Now I find myself resorting back to DVDs. The workouts on the platform are often incomplete or difficult to locate. Despite reaching out multiple times, my concerns have not been addressed satisfactorily. I regret purchasing the subscription upfront and wish I had opted for the trial instead. The lack of customer care demonstrated in this situation reinforces my negative past experiences with the company. I am unsatisfied with the service and request a refund.

I have contacted customer service multiple times without any help. I am unhappy with the new format that was introduced a week after purchasing a year's subscription. I lost access to my sample programs by [redacted] & Shaun T. The system keeps logging me out on my Roku TV, making me start over repeatedly. The workouts are randomly ending, prompting me to restart even though I didn't pause them. Despite expressing my dissatisfaction and requesting a refund, there has been no resolution or response. I am disappointed with the lack of customer care after almost two years of being a subscriber. I am looking for assistance in getting a refund and canceling my subscription as this is not what I initially signed up for.

I am residing in the Dominican Republic and managed to subscribe to Beach Body with my credit card. But now, whenever I attempt to sign in, I am constantly getting an Access Denied error. The same issue occurs when I try to utilize the Text service for guidance. If Beach Body isn't available in the Dominican Republic, please cancel my subscription promptly. My login details are [redacted]

Hello, I have been corresponding via email with the MYX Fitness hardware support team regarding my Speed and Cadence sensor troubles. The issues started after a notification on my bike's tablet prompted me to update the speed sensor. Since attempting the update, I've been facing difficulties with the speed sensor. Despite sending photos and videos of the troubleshooting steps as requested, the support team continues to ask me to repeat the same actions. After a week of no resolution, I am feeling frustrated and unsure of how to address this ongoing problem. I am seeking assistance in either exchanging my MYX fitness bike for a new one or receiving a full refund. The lack of progress in getting my speed/cadence sensor to function correctly has left me dissatisfied with the handling of the situation by MYX Fitness Hardware Support. Any help in resolving this matter would be greatly appreciated. Thank you, Leilani Acosta-Scholtz

I am experiencing some dissatisfaction. I have been a member since February [redacted] and recently renewed my membership, which was a challenging process. Unfortunately, my membership got canceled after one day due to a new bank card, and I struggled to find a way to reinstate it. Despite updating my contact details, I couldn't complete the payment process. Eventually, I added a new membership to my basket, paid for it, but now it only shows workouts back to October, which is not accurate. I would like to either receive the data from my old membership via email and start fresh with the new membership or have all my workout history counted from last February. The data should be comprehensive, not just the last 50 workouts. I contacted support, and they assured me it would be resolved in an hour or two, attributing the issue to the ongoing membership processing, but the situation remains the same.

In March, my credit card was compromised, and I promptly updated my information with Beachbody. Although I made changes to my shakes, body, and other details, I unintentionally overlooked updating my business charge. Despite not receiving any notifications from Beachbody, I checked my junk and spam folders regularly. I continued to receive other emails, such as orders and summit updates. Unfortunately, Beachbody canceled my coaching account, causing me to lose all 28 customers, including one preferred customer. I had to repurchase a challenge pack and re-enroll as a coach, requiring all my customers to resubmit their information. Regrettably, my preferred customer cannot revert to my account without a six-month waiting period, leading her to cancel her current membership. This situation is incredibly frustrating and unjust, especially for my customer. I am seeking advice on how to transfer her back to being my preferred customer.

I have been trying for days to address an issue that started with the migration from OpenFit to BeachBody. I am frustrated that no one answers the phone, and the chat support takes too long with repetitive responses and broken links in emails. The problem I am facing is the reduction of scenic rides on the MYX bike from 54 to 32. This is unacceptable as I was assured by OpenFit that these rides would transfer. Please restore the 22 rides that were deleted. There are numerous complaints with the Better Business Bureau, and I have also added mine. This customer service experience is disappointing. Dr. S. Michaels