Taco Bell Customer Service Issues

I visited Taco Bell in Elizabethton, TN and experienced a frustrating situation. I was informed at the drive-thru that it was cash only or I could go inside to order. After placing my order inside, I ended up waiting for 45 minutes while others who came in after me received their food promptly. I expressed my dissatisfaction to the front staff (Jessica G) about the long wait. She mentioned it to the manager, Katelyn, without my request. When Katelyn approached me asking about the problem, I explained my frustration with the extended wait time. However, I was met with an indifferent response from Katelyn, who stated that it was not their concern and if I didn't like it, I could go somewhere else. I expressed that the wait times should be improved, but her dismissive attitude continued. Although I made a strong comment about the situation, there is no excuse for any form of violence. Young employees like Katelyn can negatively impact customer experience, and I believe the management should address this issue to ensure customers are treated respectfully.

I visited Taco Bell #[redacted] located at [redacted] Elkcam Boulevard, Deltona, Florida [redacted] on March 10, [redacted], at 8:54 p.m. I ordered four Five-Layer Burritos and a drink, totaling $9.33. While waiting, the cashier handed me a cup for a drink. The soda machine was out of Mountain Dew and Pepsi, so I settled for iced tea but found that was also unavailable. I returned to the cashier for a refund on the drink. Initially, he claimed he hadn't charged me for it. However, I paid the total amount through my Wells Fargo card, leaving me unsure. After some argument, the cashier admitted to giving me the drink at no charge. Despite this, the refund process would take 2 to 5 business days due to using a card. Disappointed with the service, I had to involve the manager, Nick, who mentioned a potential delay in the refund. The situation escalated, leading to me canceling the payment through my bank for $9.33 after futile attempts to get a drink. The cashier's actions, although acknowledged by the manager, left me dissatisfied and resulted in a decision to no longer frequent Taco Bell establishments. Unfortunately, the lack of transparency and immediate resolution in this instance was disappointing, prompting this feedback.

A few weeks ago, I visited Taco Bell with a friend. I ordered a Frito burrito, but instead received a Crunchwrap which I paid for. Upon noticing the mistake at home, I called the restaurant and returned there. They had my name, the price, and the incorrect item recorded. They offered me only a $1 Frito burrito in return. Dissatisfied, I demand either the correct food, a refund, or respectful treatment. I am willing to escalate this issue to the Better Business Bureau if I receive no resolution. I vow never to patronize the Taco Bell on West Loop in Manhattan, Kansas, again and will inform others about my experience. I am determined to seek fairness and will not give up until this matter is resolved. The treatment I received at this Taco Bell location was unacceptable, and I intend to pursue this until it is resolved.

My experience at a fast food restaurant on 3/11/19, 10pm was incredibly frustrating. After a long day of travel and two flights, I hoped for a quick meal at Taco Bell, located at [redacted] Neil in Champaign. Unfortunately, the drive thru order-taker was rude, and there was a long wait. Twenty minutes in, the car in front of me was told there would be an additional thirty-minute wait, causing a chain reaction of cars leaving. After such a long day, waiting almost an hour for tacos was unacceptable. I won't be returning to this location; they need to improve their service. Goodbye, tacos! - K.

I visited Taco Bell on 14th and Portland in Abilene, TX. Nathan, the manager, was very professional. However, a new 17-year-old African American girl was rude, threw my food on the counter, yelled my name, and then rudely apologized, showing a lack of respect for customers. Another Hispanic manager in a plaid shirt also spoke to me condescendingly. I brought this up to Nathan, who handled the situation well. The Hispanic guy in the gray shirt was confrontational and unprofessional, while the 17-year-old girl seemed to mock me with her behavior. I believe these employees lack integrity and customer service skills. Nathan, on the other hand, was understanding and tried to improve my experience before I left. This was my first bad experience at this location in three years. The behavior of the disrespectful employees is unacceptable, and the aggressive Hispanic employee should be fired. Customer service should be the same for everyone, regardless of the situation.

In the last six visits to Taco Bell in Kernersville, North Carolina, ZIP code [redacted], there have been issues with my orders five times. Unfortunately, during this recent visit, the manager, Casandra, was unhelpful. I ended up paying for more than I could afford. The two chicken grilled stuffed burritos I received only contained shredded chicken and rice, were not grilled, and were missing other ingredients. Despite this, I ate them due to fatigue and hunger from not eating all day. Casandra did not offer a refund, even though I presented my receipt. I expressed my disappointment and vowed to never return. I strive hard for my money, and experiencing repeatedly incorrect orders is frustrating, especially as a parent of three children. Thank you, Burger Busters.

I spent half an hour trying to place my order online, but eventually gave up and drove to the location at [redacted] W 10 Mile Road, Farmington Hills, MI [redacted]. Upon arrival, I found out my order didn't go through. I reordered at the drive-through with the young woman working. The store wasn't busy, but I waited longer than others, and when I got home, three of my 11 items totaling $24.48 were missing: a caramel apple empanada, a chicken Crunch Wrap, and guac with corn chips. I've been a loyal Taco Bell customer for over 40 years, but this experience was disappointing. I'd like an apology and a refund for the missing items. The service lacked proper training, as evidenced by a staff member's unfamiliarity with basic menu items. The website also had technical issues preventing my online order. I hope my concerns are addressed promptly.

I had a disappointing experience at Taco Bell today. They did not have the caramel apple empanadas I wanted to order, even though they are listed on the menu. The cashier was unhelpful and said it would take 20 minutes to make them. When I asked to speak to the manager due to my mobility issues, I was met with rude responses and poor customer service. The manager acknowledged the problem but the staff continued to be disrespectful. I ordered my food but was not given a receipt until I went inside to ask for it. This behavior was unacceptable, especially as a long-time customer. I hope for a better response in the future.

It's no secret that every menu item at Taco Bell is outstanding. As a consumer, I believe I have insights into what people desire. I have a fantastic idea that could elevate the company to new heights. Introducing the Hot Cheeto Taco Bell Spectacular: limited edition hot cheeto-dusted chicken taquitos with hot cheese, nacho bell grande with hot cheeto-flavored chips, a burrito with hot cheetos inside, and a hard taco with hot cheetos on the outside. This lineup speaks for itself. I hope this idea lands in the hands of someone influential at the company. Let's make it a reality, and I deserve credit for it.

I recently visited Taco Bell in Appomattox, VA, and my experience was disappointingly frustrating. Firstly, I had to endure a 22-minute wait in the drive-thru line. The employee's mic was on, allowing me to hear them laughing and goofing off instead of attending to customers promptly. After repeating my order three times, I received the wrong order initially, resulting in another 8-minute wait for correction. To my dismay, the containers were not properly sealed, causing a messy surprise of sour cream on my hands when I checked my order. Despite enjoying the food, the lack of professionalism and customer care exhibited by the staff makes me certain that I won't be returning. It's evident that immediate management intervention is necessary at this Taco Bell location in Appomattox to ensure a better customer experience. It's essential to prioritize customer satisfaction to ensure the success of the business. Regards, Teressa

I am an employee at one of your Oregon stores and I have a question regarding an incident from last night. After almost two months working there, I was offered a shift lead position by my store manager right before giving my two weeks' notice. I was expected to complete the shift lead book on my own time but get paid for it, even if it meant overtime due to our understaffed situation. Now, onto the situation from last night. Although I and two other employees were scheduled to finish at 4 am, one employee was scheduled to be off at 1 am. She chose to let me leave at 1 am and stay until 4 am herself. I agreed, thinking I could use the time to work on other tasks and save the company money by not having to come in on my day off for overtime. However, she later expressed frustration and asked me how long I was staying, eventually insisting that one of us, either me or the other girl scheduled off at 4 am, had to leave. This other employee is her friend and apparently needed more hours. I am unsure about the policy regarding this situation and whether it was ethical to send me home early. I would appreciate clarification on this matter and guidance on how to handle similar situations in the future. The way I was treated made me feel unappreciated for being at work during my scheduled time.

I am hearing-impaired. On 28th March, I informed the staff at Taco Bell about my order for two-for-one meal using the first photo that costs around £11.50 or £11.15. However, there seemed to be a misunderstanding as they charged me for a big box meal priced at £13.58. After I clarified, they said they would refund £13.58 back to my Visa card but mistakenly processed it twice. I am currently unwell with the flu and unable to visit Lakeside to resolve this. I have already emailed the head office and tried calling Taco Bell at Intu Lakeside, but they were unhelpful and hung up on me multiple times when I tried to explain the situation and even asked to speak to a manager. This was my first time dining at Taco Bell at Lakeside, and I am very upset by their rude behavior over the phone. I am requesting a refund for the money wrongly charged or am open to receiving a voucher instead.

I ordered from Taco Bell online twice, only to be told at the store that they had no record of it, despite the charges showing up on my bank statement. I had to pay for the orders in cash at the store even though I had already paid online. I want a refund credited to my Taco Bell account or returned to my PayPal account. I have all the receipts to prove the charges. It has been a week of trying to reach out to Taco Bell without any response. I would appreciate a prompt resolution. Thank you, Katie.

Our order number was #[redacted] at the [redacted] 28th St location in Grand Rapids, Michigan. The order was all vegetarian, clearly indicated on the receipt. We requested two cheese quesadillas but only received 1 chicken quesadilla. Additionally, we ordered two cheesy bean and rice burritos but were informed that beans were unavailable, so we agreed to substitute with potatoes. However, we only received 1 chicken taco instead. When we asked for several spicy potato tacos, the employee reluctantly agreed but ended up serving two beef tacos instead. This mistake led to a serious allergic reaction due to a meat allergy in our family, and we are extremely dissatisfied with the inadequate customer service provided at this establishment.

I've had this issue happen 2 out of 3 times. I ordered black beans instead of meat in my taco and crunchwrap supreme, but got bean paste instead. My last order number is #[redacted] at 2:26:02 PM from Store#[redacted] with Survey Code 4[redacted]-1[redacted] for $7.76. As a vegetarian for 2 years, I decided to give Taco Bell a try after 5 years when I read about the vegetarian menu test in Dallas for a nationwide launch. Unfortunately, my experiences have been disappointing. When I called the store, they just apologized. I'm not satisfied with that. I am requesting a refund for my last order at least. Also, your survey system is inaccurate - any answer other than "Fully satisfied" is assumed to be a problem.

I recently purchased the $5 Chalupa Craving Box and unfortunately found two hard objects in the chalupa which caused me to break my tooth. Despite speaking to Ashely at Taco Bell, the General Manager, Fernando Vazquez, was dismissive and accused me of making it up since they didn't witness it. I still have the objects and am in pain. I am disappointed that Fernando did not offer to investigate further. I am on my way to the emergency room to address my dental issue. There should be a warning on the menu about foreign objects in the food. Please contact me at your earliest convenience. Thank you. Jamie S.

Hello, my name is Rachel. I visited Taco Bell recently to try the new loaded nacho box and the taco with mini red nachos. Unfortunately, my experience at this location was disappointing. The order was rushed and unorganized, with broken chips and a taco that did not resemble a typical triangle shape. The taco itself was poorly made, with very little meat and beans. The staff seemed careless and uninterested in providing good service. Despite the issues, I had to eat it due to time constraints and a long line preventing me from addressing it on the spot. As a loyal Taco Bell fan, I felt let down by this experience. Thank you for taking the time to read my feedback.

I recently saw a TV commercial for Loaded Nacho Tacos at Taco Bell and decided to visit my local store in Dacula, GA [redacted], store number [redacted], to order two of the $1 tacos that were being advertised. When I placed my order, I was surprised to find out that the loaded nacho taco was priced at $1.39 at this location. The cashier mentioned that some Taco Bell stores are franchised, but to me, if it says Taco Bell, the prices should be consistent with the national ads. Another customer also experienced a similar situation when he tried to order the $1 taco and ended up leaving because the price was not as advertised. This discrepancy in pricing has led me to reconsider my loyalty to Taco Bell, especially since other fast-food chains I frequent like Waffle House, McDonald's, Chick-fil-A, Zaxby's, Burger King, and Hardee's have always honored their advertised prices. I will be sharing my experience in our local online newsletter to inform others about the inconsistencies in pricing. Taco Bell should ensure all their stores participate in their promotional deals to avoid disappointing customers.

I had a terrible experience at the drive-thru. I waited for about 4 minutes without any acknowledgement, and when I said hello, the young lady just said "We busy" and laughed. I suggested she could have at least greeted me properly, but she laughed again. I decided to go inside and speak to the manager, Keshia Phenix, employee number 10 at store number [redacted]. She explained they were short-staffed, but I felt it was handled unprofessionally. The lady at the drive-thru, who was working on 4/15 around 10:20 pm, didn't have a badge and wouldn't give her name. She was African American with tattoos, short, and heavyset. Another African American employee with maroon hair commented negatively to the manager about my complaint. I asked for their names, but they refused. This lack of professionalism and customer service is unacceptable. I will not be returning to this Taco Bell and will go to a different location instead.

I ordered on the app for pick-up but when I arrived, the restaurant hadn't even started my order. The staff mentioned they were short-staffed and there would be a 30-minute wait, causing everyone to leave. I was told to contact corporate, but they were closed by the time I got my food. The meal was poorly assembled, smashed, and mysteriously wet. I was disappointed and ended up throwing it away. I never encountered a manager either. I'm frustrated and seek a refund for the subpar experience. It seems like customer satisfaction is lacking. I hope for a better response from the establishment in the future.