TAP Portugal Customer Service Issues

I recently received notice that the TAP (Air Portugal) reservation for my daughter, Evann O., (Booking OS8KJA) on September 5 from Prague to Boston has been altered. The reason provided is that her connecting flight from Lisbon to Boston has been canceled. Now, she is on an earlier flight from Lisbon to Boston, but unfortunately, her Prague flight now departs after her Lisbon to Boston flight. Therefore, I am requesting a rebooking of her Prague flight on September 5 so she can make her rescheduled departure time of TAP [redacted] from Lisbon to Boston at 13:05. I conducted some research and it seems she may need to depart from Prague on September 4 and stay overnight at Lisbon airport. Could you arrange for the changes without any additional charges and cover the cost of her accommodation in Lisbon? Kindly advise soon. Booking Reference: OS8KJA Passenger: Evann O.

Hello, I am scheduled to fly with your airline from Toronto to Lisbon on September 19. However, the connecting flight to Santiago de Compostela and the return flight to Lisbon on October 10 have been cancelled. I am looking to change my destination to Switzerland, either Geneva or Zurich, to catch my return flight to Toronto. My Tap Air Portugal Confirmation Number is KF9PZR. I tried contacting 1-[redacted] but the number is not in service. I want to know the value of the Lisbon-Santiago-Lisbon portion of my ticket to possibly apply it to a return flight from Lisbon to Switzerland. Can you please contact me at +1 [redacted]? Thank you for your assistance. James P.

Hello TAP customer service team, I am reaching out to address an issue with our upcoming air travel in early next year. Our family is scheduled to fly from San Francisco to Lisbon and then to London on TAP Airways on March 4, [redacted]. We booked our tickets through CheapOair and noticed a discrepancy in the booking confirmation. Specifically, my daughter Emily E. is listed with the middle name as Matthew instead of her correct middle name, Megan. I have been attempting to rectify this by contacting the appropriate channels with no success so far. CheapOair has informed me that they are unable to make corrections beyond the initial 24 hours of ticket purchase and advised me to contact TAP to fix this error. Your assistance in correcting this mistake on our flight details and providing updated confirmation would be greatly appreciated. I have included our flight details below for your reference. Thank you for your help. Airline confirmation: QWZMNZ CheapOair booking: [redacted]4 TAP flight [redacted] to Lisbon, Portugal, aircraft [redacted] TAP flight [redacted] to London Gatwick, aircraft [redacted]

Due to the Covid-19 pandemic, we had to cancel our flight with TAP scheduled for 9/15/[redacted] and request a refund instead of a voucher. Being in a high-risk category for Covid-19, we are unsure if we can travel to Lisbon within a year. I received an email from TAP with the option to cancel and request a voucher, which I accidentally selected without understanding the implications. I am unsure of the validity period for vouchers and having trouble reaching TAP customer service for assistance. If anyone has information on what I should do next, it would be greatly appreciated.

Dear Sir or Madam, I would like to request a change to my reservation OI27LF. I am a citizen of the Czech Republic, and my girlfriend from Brazil is the passenger traveling with me. Due to the current coronavirus situation beyond our control, Germany is not allowing my girlfriend to enter the country. She only has a travel visa for the Czech Republic. I kindly request to change my booking to a flight that goes to Prague instead of Munich. My proposed solution would be to change the reservation to flight TP 74 from Rio to Lisbon on 27/9/[redacted] (departure time: 18:40), followed by connecting flight TP [redacted] from Lisbon to Prague on 28/9/[redacted] (departure time: 10:20). Thank you very much for your assistance in advance. Best regards, Jakub K. My Frequent Flyer Program Number is TP[redacted]93

On June 11th of this year, I contacted you via email regarding a flight cancellation and our request for reimbursement from TAP for the unused portion of our trip to Natal, Brazil. We traveled on March 14th from London Heathrow with TAP Portugal and were scheduled to return on April 4th from Natal > Lisbon > London Heathrow. Due to a flight cancellation on March 20th, we had to rebook our return journey to go from Sao Paulo > Lisbon > London on March 28th. As per EU regulations, we are seeking reimbursement for the unused portion of our flight from Natal. Despite not hearing back since sending this information, we are keen to understand the status of our request. Our reservation number is PNOCOR and the flight number in question is TP [redacted]. Thank you for your attention to this matter. Sincerely, Mr. Robynn Ormond.

My friend from Brazil landed at LHR on September 6. We are following the 14-day isolation period as mandated. We plan to book a trip to Portugal, but we need assurance that she can enter the country from the UK due to the current COVID restrictions. She will be staying with me until November, traveling from the UK. As per the information on the Portuguese website, only essential travelers from Brazil are allowed entry.

Both our outbound and inbound flights to Lisbon and return to Manchester were canceled (TPI3I7, 12 August / TPI318, 19 August). I did manage to speak with someone at TAP Portugal, explaining that we were unable to travel at any other time and we would like a full refund instead of vouchers. They agreed to this, stating the money would be deposited into our account within 90 days. Based on their dates, the full 90 days are due on 9/10/[redacted]. They provided me with a case number = [redacted]/[redacted]. I have been attempting to reach them for the past few days without success. Regards, Dave L.

My spouse and I, French citizens visiting Las Vegas, Nevada, need to return to France. I am looking to reserve a flight that will go through Lisbon, Portugal, and on to Nice, France. Are Covid-19 tests mandatory by TAP Airlines or Portuguese customs within 72 hours before departure from the USA? It's challenging to find a testing facility in Las Vegas providing results within the 72-hour window; many take 4-8 days for results. Any guidance would be appreciated. Thank you.

I am having difficulty reaching a representative. I spoke to one about a week ago, and was informed that I should call back within 24 hours of my flight for assistance. However, when I call, the line is constantly busy. I have been attempting to cancel my flight, which was booked through Flighthub, for a few weeks due to COVID restrictions. US citizens are currently not permitted to travel for tourism to Spain or Portugal, yet TAP is refusing to allow a cancellation or provide a voucher for future travel post-restrictions. According to Flighthub, they are following the airline's policy, which appears to suggest that the flight is confirmed, leaving me without a resolution given that I booked before the impact of COVID was known in January. It seems unjust that those who booked during the pandemic can cancel or receive a voucher while I am unable to enter the country due to restrictions. Charging me for these 2 tickets under these circumstances does not seem reasonable. I urge not to refer me back to Flighthub as they are simply adhering to TAP's policies.

Good evening TAP, I have been trying to contact you through Skype without success. I am attaching the necessary documents regarding the flight support we purchased from you and the acceptances promised by you. You assured us that our issue would be resolved promptly, but so far, we have not received any update from you. We are willing to wait a little longer, but if our case is not resolved in the next few days, we will have no choice but to file a complaint for the lack of service provided to us. Attached are the details regarding flight cancellations by you due to COVID-19 and the corresponding reimbursements. We also received a file number for expedited review, but we have not seen any progress yet. The file number is: 2[redacted][redacted]. Best regards, F. and S. Rousseau Reservation Number: JNGN85

Subject: Lost Baggage Inquiry - Fariborz Rafati Dear Customer Service, I am writing to report my lost baggage on my recent flight from Portland, Oregon to Dusseldorf, Germany on November 8, [redacted]. My bag, a black hard case Ricardo suitcase with four wheels, was checked in at Portland and was last seen on flight AS696 to Chicago. The bag tag number is AS 36-65-10. Despite five days passing, my bag has yet to be located. Inside the bag, there are irreplaceable items with sentimental value. I have a blue plastic tag with my name attached to the handle. As a loyal customer, I trust that TAP, being a major airline, has the necessary tracking systems in place to locate missing baggage promptly. I kindly request your urgent assistance in locating my lost bag and providing me with updates on the situation. Your prompt response would be greatly appreciated. Sincerely, Fariborz Rafati

I received notice from TAP Portugal that my flight will be delayed by 24 hours. Unfortunately, this alternative does not work for me as my father is ill with cancer and I need to arrive on time for my holidays. I am requesting to change my flight to one day earlier than my originally scheduled ticket purchased on 01/07/[redacted]. Despite sending multiple emails to Gotogate and [redacted] over the past 4 days, I have not received any responses. I even submitted my situation through a form on TAP's website, but their response did not address my concerns. I am seeking more options as I am not satisfied with the current one presented to me. It is crucial that I do not miss my flight to POA. Additionally, I have encountered difficulties managing my ticket on the Tap Portugal website. My flight details are as follows: Sun 13 Dec - TAP Portugal [redacted], with a duration of 2h 40m, departing from Dublin Airport (DUB) at 3:55 pm and arriving at Lisbon Portela Airport (LIS) at 6:35 pm. I noticed that the same ticket is being sold for Friday and would like to explore the possibility of changing my departure date to Friday instead of Saturday.

Hello, I purchased flights through a travel agent back in February [redacted], before the Covid-19 crisis, for a trip in October. In September, TAP Air Portugal made changes to my flight which I did not want to accept. I immediately contacted the agent to cancel the booking and request a refund. On the agent's website, it indicates that they are currently waiting for a response from TAP Air Portugal. Originally, I was informed that this process could take up to two months, however, it has now been two months and I have not heard anything from TAP. I was wondering if there is a way to communicate with someone to inquire about the status of my refund request.

I recently received an email from TAP notifying me that my flight from Dublin to Recife has been rescheduled, but the connecting flight has not been updated to match the new schedule. I have attempted to contact them via various phone numbers but have had no success. I also sent an email complaint a few days ago and received a confirmation email. I requested to be booked on an alternative Aer Lingus flight that aligns with my connecting flight. However, I have not received any response from TAP yet, only a message saying my request is under consideration. I urgently need this issue to be resolved as it impacts my travel plans significantly. I am hoping for TAP to confirm if they can accommodate the alternative flight before I consider canceling my booking.

Hello, I would like to make a reservation for a trip in April from Miami to the Almafi Coast in Italy. Due to the ongoing Covid-19 situation, I am concerned about potential travel disruptions and restrictions. I would like to know if TAP provides full refunds or offers credits without any additional fees such as rebooking fees, re-issue fees, or cancellation charges. Thank you.

I'd like to extend my credits that I canceled in June. When I tried to book something for May, it showed I need to book before December 31, but can only book for the first two months of the year. Since I can't fly out then, I'd like to book for a later time. I've been trying to contact TAP for 3 weeks with no success. If there is a number I can call before the 31st, that would be great. Additionally, I was scammed $4,[redacted] trying to contact TAP Airlines. Now, I want to extend my credit to book for a later month in [redacted]. Thank you.

I have been trying to get a refund from TAP Portugal for my flight from Boston to Berlin with a layover in Lisbon. Despite contacting them multiple times over 7 months, they have not responded. I even submitted an EU Complaint Form. If they continue to ignore my complaint, I am prepared to take legal action. When I had to re-book the flight, they instructed me to do so online, promising an immediate voucher. However, after following their instructions, I never received the voucher. I was forced to cover my expenses during a 5-day stay in Boston while moving to Germany and buying a second ticket from TAP for over $[redacted]. I refuse to accept this situation as they have already benefitted financially from me. It is crucial that I receive the refund I am entitled to.

I purchased a TAP flight through Priceline from Miami to Sevilla, Spain, scheduled for late April [redacted]. Due to the onset of COVID-19, my plans were disrupted. Priceline provided me with a contact number and advised me to mention record locator number S2U5S7 to reschedule the flight within a year. I recently learned that Spain is now allowing entry for US residents under specific conditions, including a recent negative COVID test and completion of certain forms. I am eager to understand the process for redeeming my travel credit promptly and securing a new flight. I initially bought the TAP ticket on February 18, [redacted], for a round trip departing in late April and returning in early May.

I have been trying to contact TAP regarding rescheduling my return flight from Salvador to Lisbon due to the pandemic. As I am in a remote area without internet, my emails have gone unanswered, and I cannot call them. Despite the ban, I need to return as an EU resident. The lack of response from TAP's customer service is disappointing. As a frequent flyer, I expect better service, especially during these challenging times. I drove 80km for a COVID test only to find out about the flight change afterward. I am seeking answers to why passengers were not informed earlier about the flight changes and why there is no provision for repatriation for residents returning to their homes. Urgent action is needed as I have family responsibilities to attend to. Dr. Malcolm de Medwe.