TAP Portugal Customer Service Issues

We flew from Seville to Lisbon and Porto on TAP Airways on July 2, arriving in Porto on July 3. Unfortunately, upon arrival, all four of our suitcases were missing. We reported the missing luggage to TAP, and there was a mistake with one of the suitcase tag numbers. While three bags have been found and delivered, my suitcase is still missing. Despite contacting Uniworld to correct the tag number and delivery address, the Worldtracer website still shows the incorrect information. The status of my missing bag changed to "Delivery Process Initiated" on July 15, but there are discrepancies in the information displayed on the website compared to the other bags. I have filed two complaints with TAP regarding the tag number mistake and the contents of my suitcase, but they are still under review.

Hello, I have attempted to reach out multiple times but have not received any response from your end. 1. My luggage was misplaced on July 8th, and I am seeking compensation for this incident. 2. On my return journey, I was charged an additional $[redacted] for a luggage fee, even though I had already paid for it. The staff at the counter, specifically a person named Omar in Cancun, insisted I pay again, causing unnecessary delays and inconvenience. This issue was due to a mistake on TAP's end, not mine. 3. I lost 5 days due to delays and missed connections caused by your service. Despite numerous attempts to contact you via calls and emails, there has been no response. I am also displeased that you charged me for an extra luggage fee when I had already paid. This level of service is highly unsatisfactory. I kindly request a prompt response before further action is taken. I have attached all relevant details concerning the lost luggage and the additional luggage fee paid.

On my flight on July 20th from Funchal, connecting via Lisbon on TP1694 to Hamburg on TP564, not all of my baggage arrived in Hamburg. As a result, while on an extended vacation, I had to purchase essential items such as toiletries, underwear, t-shirts, shorts, and a jacket. How can I be reimbursed for these expenses? Also, I would like to obtain a certificate confirming the delay of my baggage. Just for your information, I received all my luggage several days after returning home to Salzburg. Thank you very much. Regards, Wolfgang Poelzl.

I am writing to bring attention to a concerning incident involving Dr. A.O., a Skyteam Frequent Flyer member, during a recent trip to Lisbon. Dr. A.O. had his carry-on luggage with two standard suitcases taken by TAP Air Portugal employees before boarding the flight from Paris on 26/06/[redacted], with the promise of it being returned upon arrival in Lisbon. Unfortunately, the luggage was not returned as promised, leading to significant inconvenience. Despite multiple attempts to contact the airline and file complaints, there has been no resolution to the issue, leaving Dr. A.O. without his belongings for over 22 days. The lack of accountability and communication from the airline has been deeply disappointing, especially considering the value and importance of the lost items. The impact of this incident has marred the entire trip for Dr. A.O., affecting both his travel experience and personal possessions.

We arrived in Paris from Recife on August 2, [redacted], and up to today, August 7, [redacted], we still haven't received our luggage, clothes, or any updates from TAP. The lack of care towards us has made this a very uncomfortable situation. We traveled to celebrate our daughter's 15th birthday, but instead, we have faced nothing but headaches. Our experience with TAP Airlines has been extremely disappointing. Booking Reference: L2BNFG Travel Date: August 2, REC/LIS/ORY Bruno Duarte Cristine Duarte Valentina Duarte As we are leaving Paris tomorrow, please reach out to us. We expect a reimbursement for the expenses incurred on clothes and information on the whereabouts of our three missing suitcases.

Hello, I made reservations for four flights on September 16th from Boston to Lisbon. Last week, I added seat reservations and luggage to my booking. I received confirmation that the additional services were processed. I paid $[redacted] for each flight, totaling $[redacted] for both flights (4 seats and 4 luggages round trip). However, upon checking my reservation, I noticed that the seats I selected for the flight to Lisbon, 18A, 18B, 18E, and 18F, were not reserved. The bank statements show that $[redacted] was debited from my account twice for each transaction. Could you please investigate this issue? Additionally, I would like to remove one piece of luggage from both flights, if possible. Your prompt assistance in resolving these matters would be greatly appreciated. Thank you, Flora M.

Good morning, My flight from Porto to Munich with a stop in Lisbon last Saturday resulted in my suitcase getting lost. I reported the incident at Munich airport with reference number MUCTP28554/06AUG22/1236GMT. The flight numbers were TP1947 and TP558. The ticket number is [redacted][redacted], and the tag number is TP990417. I'm concerned about my lost belongings, especially my concert attire and personal items. I need assistance in tracking down my suitcase and would appreciate any updates on its status. Thank you for your help.

I lost my bag with ticket number FTPVGO/B6 (JetBlue) on a flight originating from Tampa, Florida on August 10th, with a final destination of Malaga, Spain on flight TP208 to Lisbon and TP1138 to Malaga. JetBlue confirmed that the bag was transferred to TAP Airlines. I reported the lost bag in Malaga on August 11th with claim number AGPTP13659. It's been three days, and my hard plastic black luggage with four silver painted circles in the top corners hasn't arrived. We are still vacationing in Europe and will leave Malaga on the morning of August 15th. I want the bag delivered to [redacted] Pullman Car Drive, Apt [redacted], Valrico, Florida, [redacted] once it's found. My cell number is [redacted]. Note: tag number for TAP is B[redacted].

I sent an email last week requesting a retroactive credit for TAP Miles to be credited to my Air Canada Aeroplan. I followed it up with a second request, but have yet to receive a reply. When I call the toll-free number, I am unable to connect and just get a buzzing sound. The details of the TAP Miles I am requesting to be credited to my Aeroplan account number [redacted] are from a flight from Fortaleza, Brazil to London Heathrow on April 15, [redacted], with a stopover in Lisbon, Portugal. The flight code was 2JJVA3, ticket number [redacted]61 [redacted], flight numbers TP036 and TP1350. The ticket is under the name Bryan Bridgwater. I used my Gmail email address to file the request, but please reply to my current Hotmail email address. I hope you can credit my TAP miles promptly as I need them to make another booking with my Aeroplan account. Regards, Bryan Bridgwater.

Hello, I am writing about a recent experience with TAP Portugal. My group had booked flights from Zurich to Madeira with stopovers in Lisbon. On the outbound flight, 5 out of 7 people in our group had their luggage lost, leading us to incur additional costs for essentials during our vacation. We are seeking compensation for these unexpected expenses. During the return flight with 5 people, once again, 5 suitcases were lost, causing significant inconvenience. We have been trying unsuccessfully to reach TAP Portugal for assistance and resolution. We expect a prompt and satisfactory response from the airline regarding our lost luggage and compensation for the troubles we encountered. Best regards, Jonas R.

I recently purchased tickets for a TAP Portugal flight from Manchester to Geneva on July 28th. Unfortunately, I fell victim to a fraud scheme where my credit card information was compromised, resulting in unauthorized charges. It has been emotionally and financially distressing. I received 3 tickets but need assistance in identifying who within TAP Portugal may be involved in this issue. I'm seeking guidance on how to secure a refund for the unauthorized transactions. The passengers included in the booking are Aayan Malik, Umar Malik, and Areeba Sohail. Could you investigate the issuance of these tickets under the mentioned names and date and provide prompt assistance? I apologize for the delay in reaching out; circumstances, including travel and illness, hindered earlier communication. Thank you for your attention to this matter.

I am a long-time loyal customer of TAP, a member of Tap Miles for several years. Unfortunately, at 70 years old, I have just discovered that I have cancerous lymph nodes and today my oncologist received the results requiring capsule chemotherapy treatment with undesirable effects that demand intense medical supervision, such as blood tests 2 to 3 times a week. He prefers, for caution and for my health, not to risk traveling now but to wait for the effects of this anticancer treatment here in France near him. So, it is with much pain and sadness that I have to cancel my trip from September 11th to Portugal. I hope everything will be fine soon by the grace of God and that within a few months, I can resume with TAP for a trip to Portugal. My doctor is unavailable this afternoon and will be in the oncology medical department from Monday morning. He will provide me with a medical certificate indicating my treatment. I called your services this morning, and they asked me to request a refund via email. My mobile: +33 (0) 6 14 25 85 33. My TAP reservation that needs to be canceled has the number NUV9WJ under the name CHRISTIAN FRANCISCO and my wife who was traveling with me, MARIALIBANIA DIAS PUGA. Thank you for already noting my request; I will send you the medical certificate early next week. I hope you understand the urgency of my treatment. I am devastated by this bad news, and I believe if you have someone in your family with this type of illness, you understand that it is not to inconvenience TAP but because life has its good and bad news. I ask you with all my strength to consider my refund request. Best regards, Mr. Christian FRANCISCO, Tap Miles number: [redacted]76 Ms. MariaLibania DIAS PUGA, Tap Miles number: [redacted]50

On September 2, [redacted], when I flew from OPO to CMH via LIS and YYZ with connecting flights on AC [redacted], AC [redacted], and AC [redacted], my bag did not make it to CMH with me. I reported the missing bag with TAP in Lisbon and then with United Airlines. United Airlines informed me that TAP still has my bag. Despite my efforts, TAP has not provided any updates. The bag, tagged TP689709, contains important items like medication, gifts, wine, toiletries, sandals, dirty laundry, snacks, and two bathing suits - one black and the other light blue. I hope for a resolution soon as I have been in touch with both airlines multiple times regarding this issue.

Hello, I'd like to request a change in my flight dates since the current options available online seem to be limited. I find it unusual as there were several tickets still available for my original dates. Could you kindly assist in checking the availability for flight changes for my ticket with reference number KAOL78, booked under the name Gil Gram? I am considering two alternatives: Option 1: - November 23, [redacted]: BRU-MPM (no change) - January 30, [redacted]: MPM-LIS (change to January 23) - February 03, [redacted]: LIS-BRU (change to January 28) Option 2: - November 23, [redacted]: BRU-MPM (no change) - January 30, [redacted]: MPM-LIS (no change) - February 03, [redacted]: LIS-BRU (change to February 4) Thank you very much for your assistance. Best regards, Theresa Liebig

Hello, I hope you are well. I encountered an issue with a payment for two tickets bought in 10 installments. The first payment was processed as a single payment instead of 10, causing a problem with my card. Although the invoice was cancelled promptly and refunded, I am unsure whether to re-purchase the tickets or wait for the 10x payment to be successful. Your assistance in resolving this matter would be greatly appreciated.

Hello, I am extremely dissatisfied with TAP Air Portugal. Three of my flights were canceled on the same day, and one was delayed multiple times before being canceled. Despite being assured by a crew member that the flight was confirmed, resulting in my boyfriend making a wasted 5-hour trip, I ended up stranded at Lisbon airport for 28 hours with no offered hotel accommodation, only a food voucher. To add to the ordeal, upon arrival, I discovered my luggage was damaged. It has been nearly three months since the incident, and I have not received any response from TAP despite filling out a complaint form given to me at the airport. This lack of accountability and customer care is appalling. The stress and inconvenience caused have left me feeling overlooked and neglected, with no compensation or even a simple apology from the airline. Sincerely, Yasmin R.

My flight with reservation number RCOE3C got canceled. I am Saugato Sanyal traveling with Svetlana Barker. We were supposed to fly from Venice to EWR on Monday, November 7th. As a Star Alliance member, I am requesting assistance in finding an alternative flight for the same day, either from Venice, Florence, or Rome to arrive at EWR on Monday, November 7th. It is crucial for me to return to the USA on time as I am a physician and need to be back to work on Tuesday, November 8th. Thank you for your help.

Good morning, I have unsuccessfully attempted to reach TAP customer service regarding an incident during a recent trip. On October 15, my wife, brother, and sister-in-law flew Business Class with TAP to Lisbon and then connected to Rome. Regrettably, our luggage did not arrive with us, causing significant inconvenience as we were set to board a cruise the next day. With the assistance of AviaPartner at Lisbon Airport, our bags were located in Lisbon. Despite efforts to have them delivered promptly to our Rome hotel, they were delayed, causing us to miss embarking on the cruise. After multiple attempts, we obtained the luggage ourselves in Rome but discovered a pair of my Prada sunglasses, valued at $[redacted], missing. The overall costs we incurred due to the luggage mishandling and the purchase of necessities amounted to approximately $[redacted]. I am uncertain of the compensation TAP is willing to provide for this situation. The flight in question was TAP [redacted], Ticket # [redacted][redacted]. I look forward to your prompt assistance in resolving this matter and recovering the costs. Best regards, M. Greenspoon

Dear Sir/Madam, On October 3rd, I bought two tickets for a trip from Amsterdam to Brasilia. The departure date was December 9th, with the return on January 5th. Recently, on November 26th, I received an email stating that my flight scheduled for December 11th was canceled. The rescheduling system offered the next available option on December 13th, which I found misleading after checking other flights independently. I discovered a suitable flight on December 8th departing at 17:45 from Amsterdam to Brasilia (TP0671). Unfortunately, this option is not available in the rescheduling system for me to select. I am eager for assistance to modify my reservation without losing five days of my trip. I paid nearly 1.[redacted] for each ticket, so I hope we can resolve this matter promptly. I look forward to your response. Best regards, Agnes

Dear Forum Members, I am reaching out for assistance regarding my situation with Flugladen and Travix. I booked a trip to Portugal, but the outbound flight was cancelled due to a strike. I promptly informed the company and was assured that my case was being escalated to arrange new travel dates. However, as the trip date approached, I requested a refund as an alternative. Despite being promised a refund initially, the company later changed their decision, offering flights that were not suitable. Communication has now stopped entirely. I am at a loss for what to do next and seek guidance on how to proceed in getting my money back. I have documentation to support my claims. Any advice or help would be greatly appreciated. Thank you, Inna S.