T-Mobile Customer Service Issues

I received a text from T-Mobile stating that my automatic payments need to be changed to come directly from my bank account before the last payment date. Following their instructions, I updated the payment method. However, I later got a text from T-Mobile saying no automatic payment was processed and requesting the previous credit card for payment. Today, I agreed to use my credit card for the payment, and it went through successfully. I'm now unsure if the initial text was legitimate or a scam, as no payment came out of my bank account as instructed by T-Mobile.

I am having trouble setting up my internet connection. My iPad shows the message "Gateway already set up," but it doesn't accept my password or allow a factory reset. Additionally, when I try to connect to "TMOBILE-528E," I receive an error saying "Unable to join the network." I am unable to reach Tech Support as no one answers the phone. I need assistance with this issue or else I would like to cancel the contract and receive a refund for the charge on my credit card. Thank you. - Joe D. [redacted]

I am Indra Stonaker from New Jersey. My spouse is on active duty in the navy stationed in Djibouti, Africa. This country is not included in the list for unlimited data access. I kindly request to add Djibouti to the [redacted] countries eligible for unlimited data as we need to communicate with my spouse during the year-long deployment. Supporting our military is crucial, so I urge you to consider adding Djibouti for the service members there. Please contact me at [redacted] or [redacted] Your swift attention to this matter would be deeply appreciated. Thank you, Indra Stonaker, a Navy military spouse, using my T-Mobile 5G device.

I purchased a SIM card on July 11th, but couldn't use it. After calling T-Mobile on the 24th to cancel and request a refund, I faced unprofessional behavior from representatives and a supervisor. The first representative abruptly ended the call, and the second was rude when involving their manager who also didn't provide help and ended the call abruptly. I only wanted my $10 back, but the representative insisted on refunding only $5, leading to the complaint. I couldn't use the service, so I expect a full refund. I am lodging a complaint against all three representatives I spoke to between 11 AM and 12 PM on July 27th. If more information is needed, please reach me at [redacted].

We no longer have a WI-FI connection to our TV. The T-Mobile WI-FI connection was available this morning. Our computer is slow and the buffering is unacceptable. We are considering canceling our Internet subscription with T-Mobile due to poor service. Ever since signing up with T-Mobile, our Internet quality has been disappointing, with excessive buffering making streaming difficult. Despite paying fifty dollars monthly, the service is not worth it. If the reason for this issue is not resolved and our new flat screen cannot find the T-Mobile Internet, we will cancel our subscription. Thank you.

On May 2, [redacted], I made a payment of $55.00, followed by another payment of $55.99 on May 29, [redacted]. Despite these payments reflecting on my bank statement, my service was suspended two days later due to nonpayment. I am disputing these charges as I believe they have already been deducted. I have contacted my bank and T-Mobile multiple times but have been directed to visit a store, which is not feasible due to my remote location. I am seeking a refund for the suspended services since the payments were made. Although asked for a passcode, I never set one up as I no longer have access to the original email associated with my account. The payment reference numbers are: Payment Reference number: ([redacted]) for $55.00 on May 2, [redacted], and Payment Reference Number: ([redacted]) for $55.00 on May 29, [redacted]. Both payments were deducted from my bank account.

I am writing to clarify my ownership of telecommunications companies like Verizon, AT&T, and T-Mobile. They are all sole proprietorships under my name, SHERI LYNN SNYDER. I have deeds for land and structures under my social security number. I purchased cellular towers from Singular for exclusive use by Verizon at a premium level of service. However, the structure of the business has been compromised by Maureen Salgado, who pretended to own AT&T to gain access to personal information that was then shared with unauthorized entities. This has led to serious consequences affecting various sectors including telecommunications and government. I want to emphasize that any claims from others stating ownership in my companies are false and will not be recognized. Thank you. Signed, SLS CIA-USA Respectfully, Hung Vo (Telecommunications Owner Worldwide)

I am currently encountering an issue with my Galaxy S21 Ultra 5G running Android 12. I am in France and reached out to Samsung Support France, who redirected me to Samsung US Support. According to Samsung US Support, my Tmobile locked model needs updates directly from the carrier, not Samsung. They mentioned that if I unlock the device to switch carriers, Tmobile will halt future updates unless I revert back. Updates are only sent to manufacturer unlock models by Samsung. I now need to contact TMobile, but I'm unsure about making an international call with my French carrier. Unfortunately, TMobile doesn't use WhatsApp. Unsure if I am in the right place. Thank you for any assistance in advance.

I have my debit card ready, but you won't accept it after I stopped using my credit card for automated payments. Additionally, I'm disappointed that your coverage map shows no service in our new home area. These issues are concerning because failure to accept my payment method may lead to service interruption and a negative report on my account. In the new location, lacking cell service when there should be coverage from a nearby tower is frustrating. I have been unable to start a chat session to address these problems, which I used successfully in the past for account questions.

I have both a traditional smartphone plan and a smartwatch connected to my account, with the latter not yet functional. Despite this, my primary line is working well. However, when individuals send me text messages, I can receive and reply to them without any issues. Strangely, those sending texts receive an error message from T-Mobile stating: Free Msg: Receiver [redacted] unable to receive message - Message Blocking is active. The perplexing aspect is that this number belongs to my inactive smartwatch line, which is intended for data use only and has message blocking. I am puzzled as to why messages intended for my main line are being redirected there.

I mistakenly thought I was encrypting my SIM card when prompted to enter a PIN, not realizing it was the one provided by the gentleman helping me, which led to it being locked and requiring a PUK code. Despite trying the PUK code several times with the **05* method, I am still unable to unlock my phone. Additionally, when attempting to create a login on the T-Mobile website, I encountered an issue with my phone number ([redacted]), even after verifying it multiple times. My name is Angela D.

I recently signed up for the senior Magenta plan with T-Mobile when I purchased my Motorola Edge [redacted]. I have TV on my plan but realized only recently that T-Mobile is an "un-carrier." I've been paying between $65-$70 a month, and when I tried to adjust my plan to $65 with customer service in July, I was informed that my bill for September is actually $75. I'm not sure how to include wifi in my plan as my phone requires it for uploading and downloading, but I don't have access to wifi. I'm not sure if there is an issue between T-Mobile or Google, as the messages have become a bit more demanding. As a senior on Social Security, I hope we can find a resolution that makes both of us happier. This situation is a bit confusing for me, but I remain hopeful. Thank you for your help. Sincerely, Sheila H.

I used my Samsung Galaxy S10 from July [redacted] to May [redacted], always keeping it insured. When it got damaged recently, I paid a deductible for a replacement S20. The S20 had technical issues, so I paid another deductible for a new phone. The second replacement also had problems, leading to another deductible payment. Now, the third phone is also malfunctioning, causing frustration as I keep returning to the store or waiting for new phones to arrive. Despite speaking with customer service and supervisors who made promises, I am still unable to get a properly functioning phone. A representative assured me of a guaranteed brand new phone and a call back, but the call never came. I reached out to T-Mobile on Monday at 5 p.m., seeking a resolution for the ongoing issues with my phone.

I am disappointed with T-Mobile for selecting Megan Rapinoe, the soccer player with pink hair, as their spokeswoman. Remembering her kneeling during the national anthem at the Olympics, it makes me consider switching to a different provider. Supporting individuals who disrespect our flag and anthem is not something we endorse. Subway worked with Megan and faced a significant loss in revenue. T-Mobile should reconsider their choice in picking an anti-American spokesperson like Megan Rapinoe.

Dear T-Mobile, I hope this message reaches you well. I'm reaching out to see if you can help me locate my lost or stolen phone, as I believe it may be used to track me. Any assistance you can provide in this issue would be much appreciated. Thank you for your attention. Sincerely, Edmond M.

I was informed that my iPhone had insurance coverage, so I went ahead and got it fixed with a replacement device. Apple then confirmed that it was carrier unlocked globally. Upon my arrival in Europe for college, I attempted to use a new T-Mobile SIM card, but it did not work. I tried another carrier, but faced the same issue. Interestingly, my previous U.S. SIM card worked without any problems while in Europe before I cancelled my T-Mobile plan. Is there a solution to making my phone carrier unlocked for international use?

I signed up for a T-Mobile hotspot about 2 weeks ago, but I was misled about the activation process and the service. Unfortunately, when I recently purchased the Samsung Z Flip and home Internet about a week ago, I encountered even more issues. When I tried to resolve the hotspot problem, customer service mistakenly cancelled my phone plan instead of the hotspot. They advised me to return the hotspot to the store. However, when I went to the store, the representatives were unable to assist me with my account, reconnect my phone, process a refund for the hotspot, or even get in touch with a customer service representative over the phone. As a result, I left the store with unresolved issues, feeling frustrated with T-Mobile’s service.

In December [redacted], I bought three new iPhones and took advantage of a rebate deal for AirPods, where I purchased two pairs expecting a $[redacted] rebate. After contacting multiple T-Mobile representatives who assured me they would resolve the issue, I am disappointed that 9 months later, during my last chat with them, I was informed that the rebate had expired. Despite my efforts to explain the situation, they claimed there was nothing they could do. I stressed that they should take responsibility and honor the rebate as my receipt clearly displays the rebate details. I hope T-Mobile can rectify this error promptly.

After considering switching to another mobile service provider, I contacted T-Mobile for a transfer code. Instead, they offered me an iPhone 13 for $10 a month for 24 months. I agreed, paid the upfront taxes of $56.57, but then found my bill was much higher than promised. The phone they sent was defective, overheating and freezing. T-Mobile asked me to call customer service, who promised a replacement within a week. I returned the defective phone, but I'm now being charged for it as the warehouse can't find it. Despite numerous calls and assurances from supervisors, the issue persists, and my bill has ballooned to over $[redacted]. T-Mobile now claims the charge is for an upgrade I never requested. As a result, my account is suspended.

I've had a business account with T-Mobile for 8 years. However, for the past 3 weeks, I've been unable to access my account online. The site keeps saying I'm not authorized to view it. As the business owner, payments are deducted from my account. I tried calling customer service but gave up after being on hold for over 20 minutes. I'm beyond frustrated with this situation. I am considering legal action for breach of contract. I'd appreciate it if someone knowledgeable could call me to resolve this issue promptly.