T-Mobile Porting Department Customer Service Issues

Subject: Assistance Needed with T-Mobile Number Transfer Issue Hello, I hope you are well. I have been trying to resolve an issue with my T-Mobile number transfer for over six days without success. I visited T-Mobile store [redacted] on September 10, [redacted], to switch my phone number from Verizon Wireless to T-Mobile. However, the porting process was not completed, and I am now stuck with a temporary number. Despite spending hours on the phone with customer service and visiting the store twice, I have not received a resolution. T-Mobile employees have informed me that they cannot assist further. This situation is causing significant inconvenience as my original number is well-known. I am reaching out to seek assistance or guidance on how to proceed. Any help or contacts would be greatly appreciated. Thank you for your attention. Case Number: [redacted]

Around 27 hours ago, I switched to T-Mobile with 2 new lines and unlocked phones. I finished all the necessary paperwork to transfer 2 numbers from Verizon, but there hasn't been any progress. Local T-Mobile store representatives claim VerizonWireless is delaying the transfer, while chatting with VerizonWireless online disputes this and states it's in progress. This process is taking much longer than my previous experience switching carriers, which was completed in just 2 hours, not 2 days.

I am experiencing issues with porting phone numbers between phones. Recently, we received four phones, but only successfully ported my husband's number [redacted]. There are two other phones, an iPhone 12 red and an iPhone 12 silver, that we haven't unboxed yet, which need their numbers to be ported when we activate them. Moreover, there was a billing discrepancy as we were charged $[redacted].96, which was the amount for the original order. The order was canceled on T-Mobile's end without notice, and the subsequent agent waived the activation fees and SIM card charges, but this adjustment is not reflected in the charged amount. Lastly, I want to confirm if the offer for a $[redacted] cash card for each line was included in the order, as the first agent might have missed adding it, but the second agent mentioned they included it for us. Thank you for your assistance.

Two days ago, my SIM card was swapped while I was discussing another device with customer service. My original stolen number is [redacted] and the new number is [redacted]. This security breach is alarming, and I urgently require my original phone number back. Is it possible to visit a store in Charleston, SC to resolve this issue? T-Mobile is the carrier, and Family Mobile provides the service. I am in urgent need of having my number restored as soon as possible.

I am experiencing issues while attempting to port my phone numbers from AT&T to T-Mobile. Three numbers successfully transferred with minor problems, but the last number on my AT&T account is being flagged by T-Mobile as not eligible for service area. T-Mobile claims there is nothing they can do to resolve this. I would appreciate assistance in determining if T-Mobile can cancel the initial port request with AT&T and start the process again. I suspect there might be an error on T-Mobile's end causing this issue. I have spent over 4.5 hours on Saturday speaking with the port department, and the communication barrier due to the thick accent was challenging. I need help with porting this last number, as all the numbers have the same area code [redacted] in New Hampshire. I have verified the number's eligibility on the T-Mobile webpage, so it seems to be a misunderstanding rather than a number problem. Please contact me via email at [redacted] with any suggestions.