SwissColony.com Customer Service Issues

My order was scheduled for December 4th, but it actually arrived yesterday. I was unaware of this until now when I checked my front porch and found it there. Upon reviewing my security cameras, I saw that it was delivered a day earlier without any notification. The butter toffee in my order is marked as perishable and requires refrigeration right away. I am requesting a refund for this inconvenience because if I had known it was delivered yesterday, I would have retrieved it promptly. Unfortunately, it has been outside in the warm Oklahoma weather. Please process the refund and provide a return label.

I need assistance with my order number [redacted]5. Originally, it was agreed with the sales representative that the items would be delivered on Saturday, December 14. However, tracking information now shows a delivery date of December 7. I have been attempting to call all morning, but have been unable to get through due to high call volumes. If the items arrive on December 7, I will have to return them as the agreed delivery date was different. I will not accept any charges as this deviates from our sales agreement. It is essential that this issue is resolved promptly. I urge you to contact me directly to address this situation. I have not been satisfied with the customer service provided so far. Please note that I prefer a phone call over an email response. If I do not receive a call back today, I will have to cancel my order.

I placed an order two weeks ago. Part of the shipment made it to Baltimore, Maryland, but the packages for my Cumberland, Maryland [redacted] address have not arrived. I don't have the order number, but my account number is o[redacted] 40 under James B. King at [redacted] Michigan Avenue, Cumberland, Maryland [redacted]. I've been a customer for 30 years. I need to know if my Cumberland package is on the way. The order included two Choco Mice, a Tourte, and other items. Please assist me.

I was asked by Swiss Colony to review the Christmas tin of snack items I ordered in December. I wrote a review a week after receiving it but never heard back. I'm responding now to the response I got yesterday on another review I wrote Sunday. The tin included a mix of items like pretzels, cracker chips, mixed snacks, caramel corn, and stale cream-colored candy, which I ended up throwing away. Unfortunately, I didn't even mention the tin to my family. The tin itself is pretty and useful for storing craft items, but it was ultimately an expensive waste of money.

Subject: Account No. [redacted]84NS - Billing Discrepancy Dear Sir or Madam, I am writing regarding Account No. [redacted]84NS. In December [redacted], we placed an order from your catalog and made a full payment of $70.15. Approximately two weeks later, we made an additional payment of $7.75 at your request. On December 29, an additional charge of $90.15 was debited from our account, which was promptly paid the same day. Despite no further purchases being made and no explanation provided, we were threatened with collection procedures and charged an extra $12.50. After numerous unsuccessful attempts to seek clarification over the phone, it is crucial for us to address this billing discrepancy. As per the catalog, our total payment of $[redacted].05 exceeds the initial order amount of $70.15 plus tax of $7.15. I kindly request a prompt resolution by refunding the overpayment. Sincerely, Mrs. Terezia B.

I have been attempting to contact someone since 2:00 PM EST today. The phone system is working poorly, and it has been frustrating. I am reaching out regarding my order # [redacted]4 and account # [redacted]55. In the statement I received, item # RC759771 appears to have been charged twice. I kindly request that this error be fixed. Additionally, this impacts the shipping and handling charges. Could you please review the invoice and respond to the email address provided below? Thank you for your assistance. Sincerely, Thomas T.