Suzuki Customer Service Issues

I live in a city where there are not many places that can repair a Grand Vitara like other major car dealerships. I need to address my check engine light and service my emission control system. I plan to purchase 4 new O2 sensors to replace the old ones to try to resolve the issue. My fuel efficiency has dropped significantly from 20 to 13.5 miles per gallon, which is concerning. I need guidance on how to proceed and what steps to take for the emission control system service. The check engine light has been on for about a year. I have done regular maintenance such as changing the air filter and oil, but the issue persists. My [redacted] Grand Vitara has [redacted],[redacted] miles on it. Thank you for your assistance.

To whom it may concern, I am the second owner of a [redacted] Suzuki Equator pickup truck. On December 1, [redacted], while on a short trip near my home, the curtain airbags deployed unexpectedly, and the seat belts became unusable. After contacting my insurance, the truck was taken to Sid Dillon in Lincoln, Nebraska, at [redacted] Kendra Lane, Lincoln, NE [redacted], [redacted] on December 5, [redacted]. I then rented a car at my own expense. Initially, it was stated repairs would take about a week once the parts arrived, but later I was informed it could take a month or longer as the parts need to be shipped from Korea due to unavailability in the USA. Despite attempts to expedite the process, I am facing a delay with no resolution in sight. This ordeal has caused inconvenience and financial strain as I am without my truck and incurring additional expenses. I am disappointed with the service received and uncertain about future purchases or referrals related to Nissan / Suzuki products. Sincerely, Tim Edmonds

Subject: Complaint Regarding Delayed Car Repair - Suzuki Cyprus To Whom It May Concern, I am writing to express my dissatisfaction with the service provided by Suzuki Cyprus regarding the repair of my Suzuki Vitara All Grip 4x4 Petrol Auto, purchased brand new in April [redacted] from Tricomitis. I have encountered two accidents, neither of which were my fault, with the most recent happening two months ago, where I hit a dog on the road. I contacted the panel beater today, only to learn that they are still awaiting parts from Suzuki Cyprus. This delay is unacceptable, as it has already been two months since the accident. In a similar situation in [redacted], it took another two months for repairs to be completed. I am perplexed as to how Suzuki, a large company with headquarters in Japan, is unable to provide basic parts like the bumper I need swiftly. The inefficiency in resolving this matter has caused me undue stress, especially as I am currently driving a replacement car with my two children. The prolonged inconvenience is leading me to reconsider my loyalty to Suzuki. I kindly request an immediate response outlining the plan and timeline for procuring the necessary parts for the panel beater to complete the repairs on my car. Sincerely, Christos L. Group IT Manager

I purchased a Suzuki Access [redacted] scooter from Dealer M/S MRP Suzuki in Ulhasnagar on May 19th, [redacted], with vehicle number MH05 EC2532. Just five days later, I noticed oil leaking from the engine. When I visited the showroom and spoke with the service manager, they advised me not to ride the scooter and mentioned they would seek approval to replace the engine, which could take 10 to 15 days to resolve. Unfortunately, I have not received any response from the dealer or the company. I am extremely frustrated with the service provided, and I feel this is the worst company in the world. I demand a refund for the scooter, including interest paid at the time of purchase, as I no longer want the vehicle. If the situation is not addressed promptly, I will escalate the matter to the consumer forum. Regards, Nilesh S. [redacted]

I recently took my Suzuki Access [redacted], model from December [redacted], to the Suzuki workshop in Rajahmundry for servicing on 27/9/[redacted]. They charged me Rs804. However, after the service, I noticed that my vehicle's head is slightly bending to the right side, affecting the movement of the front wheel and causing imbalance while driving. When I requested to adjust the fork rod, the service men at the workshop assured me that everything was fine after a trial run. I am still not satisfied and believe there is a fitting issue. I kindly ask for suggestions on how to address this problem, or for the Suzuki technicians to look into and resolve it. The showroom is situated on the way to Morumpudi Junction in Rajahmundry, across from the LIC office. The vehicle number is [redacted] - Access [redacted]. Thank you for your assistance. CH C RAO.

I am frustrated with the ongoing issue with my Gixxer 155cc bike that I bought six months ago. After the first service, I noticed that the handlebar and fork were bent. Despite the attempts at fixing it, the problem persists, causing me physical discomfort. I recently visited Ninestar showroom near Hosa Road, Bangalore, where they identified three specific issues - a bent bracket, T stem, and a bent fork, all of which they claim are chargeable to repair. Given the bike's relatively young age and the persistence of these issues from the beginning, I find it unreasonable to be charged for these repairs. If not resolved within three days, I am prepared to take further action by involving the police or pursuing legal avenues to ensure my bike is either properly fixed, replaced, or compensated accordingly.

Hello, I purchased a Suzuki Intruder bike a year ago from the Dibrugarh dealership in Assam. The dealer, Posupoti, has been negligent as they did not contact me for servicing for a long time. Finally, today a lady from the dealership called for the 6th servicing. When I questioned her about the missed 2nd, 3rd, 4th, and 5th services, she argued that it was my responsibility. I kindly request your intervention in this matter and to address this issue promptly. Thank you.

Hello, I am Naresh. I recently purchased a Suzuki scooter through a friend's referral. Unfortunately, I have encountered a frustrating issue with the Suzuki Access bike. While riding, the bike keeps shutting off and the battery is constantly discharging. To resolve this problem, I have had to resort to traveling by bus. I am disappointed with the trouble this new bike has caused me.

Hello, my name is HP, and I own a Suzuki Burgman Street scooter purchased from Axar Suzuki CTM in Ahmedabad. Since the beginning, I have been experiencing abnormal engine noise and other issues with the scooter. Despite raising these concerns at every service appointment, the problems persist. After expressing my frustration, the staff resolved the issues temporarily, but they resurfaced after two months along with additional problems. During the last service, the problems were not adequately addressed, and now the scooter occasionally stops running. Although the service station changed the oil seal ring and cleaned the clutch box, the problem persists. I need assistance with resolving these ongoing issues. Thank you.

I purchased a Suzuki Access [redacted] in September [redacted], and since then, I have had a terrible experience with Suzuki. The after-sales service is abysmal, and the service team staff show no concern. After 17,[redacted] kilometers, my Access [redacted] developed a serious engine issue. Despite regular servicing, the service center staff always insisted that my scooter was fine, leaving me puzzled about where the problem originated. I suspect it may be a manufacturing defect as there have been issues with the suspension and shock absorbers, resulting in a lack of smooth riding experience. Even after spending a significant amount on engine repairs, the problem persists, and now they are requesting additional money for labor charges to address it. This ongoing issue has been frustrating, and I regret choosing a Suzuki product. I intend to share my dissatisfaction on social media platforms like Twitter.

Subject: Disappointment Over Price Increase for the Gixxer 155cc Hello, everyone. I am Maheshkanna from Chennai, an MBA student with a dream of owning a geared bike. After months of research, I decided on the Suzuki Gixxer 155cc for its style, engine refinement, and durability. Although priced at [redacted],[redacted] rupees in Chennai, the BS4 models are currently out of stock. However, my disappointment grew when the BS6 version was released with a price hike of over 6,[redacted] rupees. My love for the Gixxer is indescribable, and it's not just a phase but a passion that means everything to me. I share this sentiment with many new Gixxer enthusiasts who are also feeling let down. I sincerely urge for steps to be taken to reduce the price of the BS6 version. I eagerly await a positive decision. Thank you for understanding, Maheshkanna Chennai

Hi, I would like to remind you that three weeks ago I was in an accident with my Suzuki Burgman [redacted] on Hosa Road, Bangalore. Due to the lockdown restrictions, I have been informed that the repairs and insurance claim for my bike with the registration number KA51HH5471 might be delayed. I received a message stating that my BURGMAN policy is expiring on 11-JUN-[redacted] and that if I miss the renewal, any theft or damage to my vehicle won’t be covered. I have already informed about my situation, but I am reaching out again to ensure that the lockdown does not affect my claim. I look forward to your prompt response. Thank you, Jaykishan S. [redacted]

I have a Suzuki Access 125cc scooter that has had four services at the showroom in Ibrahimpatnam, Vijayawada, Andhra Pradesh. Recently, I noticed a drop in performance, checked the engine oil, and found it to be empty. I took it back to the showroom to fix it, and they said the bike needed to be bored. I agreed to the repair, paid for the bore and labor charges, and after riding approximately [redacted] kilometers, I observed that the bike was still leaking oil. When I informed the service center about this issue, they claimed they had fixed it properly but seemed unsure about the problem.

I bought a new model Access [redacted] scooter on August 12, [redacted]. Since then, I have been consistently seeing error code FI. Despite multiple service visits, the problem remains unresolved. It seems like none of the mechanics are able to fix it. I am extremely disappointed and will be sharing my negative experience with others. I hope for a prompt and effective response to this issue.

Hello, I'm Raju Narang. I bought my Access [redacted] in July [redacted]. Starting yesterday, I've been having trouble starting my bike. Despite it being new, a mechanic nearby found that the issue lies with the battery. The dealer has mentioned it will take four days to replace it. It's frustrating to think I have to wait this long for a quick fix. I kindly ask for assistance in arranging a faster replacement through the Ulhasnagar dealer.

Hello, I own a [redacted] Suzuki Liana with the VIM JSAERA11S[redacted]3 model. I contacted the main dealer in Tipperary, John Corbett at Motorvillage in Thurles for front shock absorbers. After providing my Registration Number, the salesperson accessed my car details and VIM Number. I mentioned the shocks have a bracket for a stabilizer, and he assured me he understood the type and would call me back. When he did, the price quoted was €[redacted] each plus 23% VAT. I was shocked because I found the same parts from Japanparts for only €50.82 each plus VAT. I find it hard to justify the high prices from Suzuki for a [redacted] car. I am considering sharing my feedback with the local dealer too. Regards, Frank B.

Hello, I am Amit Narang, and I submitted my scooter for a claim about 10 to 12 days before the lockdown started. Initially, I was informed that the survey was completed, and I would receive my vehicle in 4 to 5 days. However, upon checking back after 5 days, I was told there would be a delay. Post-lockdown, despite my repeated calls every 3 to 4 days, there seems to be a lack of progress. Initially, I was told that the parts were on their way, and my scooter would be ready. Later on, it was mentioned that some photos were pending, leading to another survey delay. Despite assurances that everything was complete and I would receive my vehicle on Thursday, it is now Friday, and I am being told there is no update, with the added issue of the person not being in Delhi. I am disappointed with the lack of responsibility in handling this matter. If timely action is not taken, I intend to escalate this complaint to the higher authorities and even share it with online media. I have recordings of the interactions that highlight the unprofessional behavior. Thank you for your attention. Amit Narang

On July 31, [redacted], I paid cash and bought a Suzuki Gixxer motorcycle from the showroom. At that time, the insurance registration and payment for the motorcycle were arranged. After 70 days, my bike was stolen, and I realized that my registration was not completed. I filed an F.I.R. After that, I contacted the insurance company. The showroom took all the fees and provided a document, but my vehicle registration was not done for 70 days. Then my vehicle was stolen, and five days later, the showroom tried to register it. However, the insurance company rejected it, stating that the vehicle's registration was done after it was stolen. Now, please advise me on what to do.

My name is Gopi Kasale and I reside in Virar West, Palghar district, Maharashtra. I bought a new Suzuki Access [redacted] Standard Edition on 28/08/[redacted] from "M80 Motorcycle," the dealer. In the past six months, I have regularly serviced my vehicle at Udaan Suzuki Vasai West, having completed four services and spent around [redacted]/- despite having free service coupons. Recently, my scooter suddenly stopped while running, leaving me stranded at night far from home and with no nearby service center. With the help of a passing mechanic, I got it started temporarily. Upon visiting Udaan Suzuki Vasai, they recommended a Throttle Body Service, which they said would be chargeable despite being under warranty. The inconvenience of having to travel 16-17 kilometers for service due to the absence of a nearby authorized Suzuki service center in Virar East or West has been frustrating. My scooter remains inoperable despite regular servicing, and neither the service center nor the dealer has provided a satisfactory solution, leaving me unsure of what steps to take next.

I currently own a Suzuki Access that was damaged during a flood in our area a few years ago. I already have another Suzuki Access, so a buy-back option isn't suitable for me. The local garage mentioned that they can only offer a minimal amount for the damaged scooter and would only provide a handwritten receipt as proof of sale. I'm exploring if Suzuki provides a vehicle buyback service without the obligation to purchase a new one, ensuring there is documentation of the sale without needing to buy a new vehicle. Thank you.