Supergoop.com Customer Service Issues

Hello,. I am a dedicated fan of the sunscreen mist and have purchased and used three bottles in the past. Unfortunately, my current fourth bottle is not spraying anything despite hearing the ball shaking inside. I obtained this bottle through the Verizon rewards website and do not have a purchase receipt. There is still about 85 to 90% of the product left in the bottle. While I could manually use the product, I prefer the convenience of the spray feature, especially for use with makeup. I am wondering if there is any possibility of exchanging my faulty bottle for a functional one.

SuperGoop, check out THIS Fashionista article: The article highlights the importance of inclusivity in the beauty industry. Thrive Causemetics recently launched an 18-shade collection of CC creams, including some of the darkest available shades on the market. Karissa Bodnar, the CEO, emphasized the challenges in creating darker shades due to the composition of sunscreen ingredients. With a dedicated team including chemists, dermatologists, and women of color, Bodnar strived for true inclusivity. Collaboration with individuals like Essence magazine editors, Bozoma Saint John, and Priyanka Chopra ensured a diverse range that resonated with many women previously underserved. By listening to their feedback, Bodnar continues to make strides towards offering a truly inclusive CC cream range.

Good evening! I previously reached out to you, but it seems you may not have received my email. I am in need of assistance from customer services. While on vacation in New York, I purchased the supergoop rosemary setting spray, which I now regret buying. After using it only twice, it has become clogged and unusable. This has been disappointing as it is quite expensive, and I feel like I wasted my money. I am hoping to exchange this item for the Supergoop unseen sunscreen SPF 40, a product I really enjoy. I no longer have the receipt as I am not in New York, but the supergoop spray is still brand new. I would greatly appreciate it if you could facilitate the exchange. Thank you in advance for your help. I look forward to your response. Kind regards.

As a Medical ICU nurse at Yale New Haven Hospital, I'm at the forefront of the pandemic. Our team faces challenges with wearing tight masks for 12-hour shifts, causing severe irritation and discomfort. We can't use products before work to avoid compromising mask fit. The stress of caring for critically ill patients and worrying about our well-being is overwhelming. The pain and reminders on our faces make relaxation at home impossible. I'm reaching out for donations of facial products like lotions, cleansers, serums, and eye pads for the Medical ICU at Yale. Our team is like a second family, supporting each other during tough times. Supporting us in this way would be greatly appreciated. Your help means a lot to us. Thank you for considering our request. Take care and stay safe, Melissa McArdle

Hello, I recently purchased Supergoop! PLAY Antioxidant Body Mist from Amazon. However, upon application, I found it to be greasy and not absorbed into my skin as advertised. This was surprising as the website described it as a 'lightweight, refreshing mist'. It did not meet that description at all. Comparatively, I am a fan of Unseen Sunscreen which I use daily on my face due to its velvety texture that I adore. I contacted Amazon to return or exchange the Supergoop! PLAY Antioxidant Body Mist for the lotion version, but they declined, citing it as a hazardous material for return. I wonder if there is any possibility of exchanging these two products? One can has been lightly used on one arm, while the other remains unopened. Thank you for your assistance. Best, Sandra S. [redacted] [redacted]