Super 8 Customer Service Issues

My name is Antonio L. I am currently a guest staying at [redacted] Fun Way Drive, Eddyville, Kentucky, [redacted]. I had a concerning experience with the female manager at the front desk. Upon noticing missing tools and my wallet from my company truck on July 8th, I requested access to the surveillance footage for assistance. The manager's rude behavior and lack of cooperation led me to involve the police, which ultimately resolved the issue. However, her continued hostility towards me has left me feeling unwelcome and unsupported. Stranded without funds due to the theft, I am anxiously awaiting my new bank card's delivery to pay for transportation out of here. Feeling isolated and discriminated against, I find solace in sharing my experience with fellow guests who also express dissatisfaction with the motel's service. Despite the challenges, I am using the motel's WiFi to stay connected. Contacting me via email at [redacted] or my WiFi phone number [redacted] would be greatly appreciated. Thank you.

I arrived at the hotel on my scheduled day but was denied entry because I am 18 years old. This rule was not clearly communicated when I booked through a third-party service. I was left stranded in Penns Grove, having to walk miles with no place to stay. I am seeking a refund for the booking and reimbursement for the distress and inconvenience caused by the hotel's policy. I spent over $[redacted] that night, all of which was wasted due to this situation.

During my recent stay at a Super 8 in Mackinaw City, Michigan, I encountered a multitude of issues that made my experience extremely unpleasant. The presence of black mold on the ceiling, poorly done paint jobs, and a noticeable infestation of insects were just the beginning. To make matters worse, we were asked to change rooms due to a ceiling collapse, only to find out that the air conditioning in the new room was not functioning. This caused inconvenience, especially for my wife, who had recently undergone knee surgery and struggled with the lack of an elevator. Additionally, amenities like the sauna room and hot tub were subpar; the hot tub's excessive bleach content made it unusable. When I raised my concerns to the front desk, the offered compensation of a late checkout was inadequate given the circumstances. The ongoing construction noise from early morning was disruptive, and I suspect my health issues post-stay might be linked to the mold exposure. I am planning to visit a doctor regarding this matter. I appreciate any assistance in addressing these issues promptly. Thank you.

I rented a room on August 30th or 31st under the name Melody R. My concern is regarding a $20 deposit I made through Cash App. Typically, when my husband uses his card, he receives the deposit back the next day at 2:00. However, it's been 11 days since I used my card, and I haven't received my refund. After contacting Cash App, I was informed that the motel needs to provide a receipt to verify the transaction so that Cash App can release the funds. I urgently need this issue resolved as I am still waiting for my money.

Hello, I'm Nick. I recently checked into the Riviera Beach hotel at 11:00 at night. Unfortunately, the first room they gave me was filthy with holes in the walls and patchwork. After requesting a new room, I settled in, only to discover blood splatters on the ceiling and walls. Can someone please contact me at [redacted]? I am hoping for a refund. Thank you.

I have regularly been booking a room at your Super 8 hotel in Sikeston, Missouri, for the past few months. Recently, when I arrived to check in, I was unexpectedly informed about a $50 deposit that was never mentioned before. The staff member, who claimed it was due to company policy, was rude and unprofessional, providing me with no further explanation. I requested a refund and was told it could take up to 10 days. I am disappointed by this experience and would appreciate a prompt resolution in refunding the deposit. Thank you for addressing this matter.

I, Tamara N., recently checked out of a hotel in Mayfield, Kentucky on November 3rd. Up to now, November 16th, I have not received my $50 deposit refund. Initially, I was told it would take 3-5 days for the return, then on the 6th day, I was informed it's a 7-10 day process. When I tried calling on the 12th day, I received no response. In my experience using Wyndham hotels, I typically get my deposit back within 3 days. Conversely, this time it's been delayed, and I am seeking assistance in getting it promptly refunded.

I am Tamara Newell. I departed from a hotel in Mayfield, Kentucky on November 3rd. It is now November 16th, and I am yet to receive my $50 deposit refund. Initially, the hotel informed me it would take 3-5 days for the return. After calling on the 6th day, I was told it could take 7-10 days. On the 12th day when I attempted to reach out, I received no response. I am a frequent patron of Wyndham hotels and typically receive my deposit back within 3 days. However, this time I have not received it.