SundanceCatalog.com Customer Service Issues

I possess a 20% off coupon that I wanted to use for my order. However, I encountered difficulties reaching customer service to inquire about some items. Over the course of two days, I faced busy signals and failed attempts to connect. On the last day my coupon was valid, I persisted in calling and finally the call rang and disconnected. This experience has been disappointing as a long-time customer. Despite feeling inclined to discard my coupon, I felt it necessary to notify you that I, as a committed customer, struggled to reach customer support for assistance and to place an order. Today, I attempted to contact your number, [redacted], and still encountered a busy signal after multiple attempts. I kindly request an extension or reissuance of my expired (5/15) discount coupon and seek assistance with my queries. Appreciate your prompt attention. - Jan D.