SundanceCatalog.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about SundanceCatalog.com customer service, archive #1. It includes a selection of 1 issue(s) reported May 20, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I possess a 20% off coupon that I wanted to use for my order. However, I encountered difficulties reaching customer service to inquire about some items. Over the course of two days, I faced busy signals and failed attempts to connect. On the last day my coupon was valid, I persisted in calling and finally the call rang and disconnected. This experience has been disappointing as a long-time customer. Despite feeling inclined to discard my coupon, I felt it necessary to notify you that I, as a committed customer, struggled to reach customer support for assistance and to place an order. Today, I attempted to contact your number, [redacted], and still encountered a busy signal after multiple attempts. I kindly request an extension or reissuance of my expired (5/15) discount coupon and seek assistance with my queries. Appreciate your prompt attention. - Jan D.
Reported by GetHuman-winemath on Monday, May 20, 2019 5:33 PM

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