SummitRacing.com Customer Service Issues

My husband is having issues with the heads of his [redacted] Chevelle. The car is a beautiful lime green with black racing stripes and features a [redacted] Chevrolet engine with a [redacted] Supercharger. He's considering upgrading from cast iron to aluminum heads to increase power while keeping it street-friendly. As it's a restored weekend cruiser, not a full-on race car, he's aiming for [redacted] to [redacted] streetable horsepower. Any suggestions on which brand to go for that balances power and streetability while also being cost-effective would be greatly appreciated. Please email me if there are any promotions or discounts available. We're looking to make improvements while being mindful of our budget. Thank you, Mason Williams

I recently received a set of tall Holley black Labrador valve covers that appear to have been chipped or scratched at some point. It is quite noticeable that someone used a black marker to cover up three areas. The black scribbles are very obvious upon inspection. While I usually have no issues with my purchases, this particular experience has left me dissatisfied. In the past, I had an unpleasant encounter with customer service regarding a tuner, and as a result, I disposed of the $[redacted] tuner rather than deal with the situation. I am disappointed with the valve covers I received as they clearly show signs of damage that have been camouflaged poorly with a black marker. I believe this kind of quality control issue should be addressed by the staff at the Georgia store where the item was shipped from.

I purchased a 10 pack of copper gaskets with Part #AGB-G26442. Invoice #[redacted]. Unfortunately, only one gasket was in the bag. After a [redacted]-minute wait on hold with customer service, new gaskets were shipped. Upon receiving the new package (Invoice #[redacted]), only one gasket was in the bag again. When I contacted Summit about the issue, the representative, "Heat," was rude and unhelpful. Despite requesting a supervisor, she claimed there wasn't one. I then spoke with "Russel" from the orders department, who directed me back to customer service. The service level and attitude of your employees were disappointing, especially after being a loyal Summit customer for 30 years. If this treatment continues, I am considering switching to JEGS. I request ten gaskets and improvement in customer service. - Mike C. (Former customer #[redacted]4)

I visited the NV store looking for a 3/8 fuel line, specifically 3 ft. However, the employee mistakenly showed me a braided line, which I did not need. He mentioned they only sell it in 25 ft lengths. I had a similar issue last week. Summit Racing is starting to resemble AutoZone. I spent $[redacted] recently; now, I'm considering looking elsewhere for my parts. They really should improve their part lookup process.

Avoid Summit at all costs! Placing an order with them seemed simple, just a few parts totaling a little over $[redacted] for free shipping. After 4 days, they emailed me asking to verify my card, even though I had entered all my information online. This delay led me to cancel my order since they hadn't shipped it yet. It's been 10 days, and I still haven't received my refund. Dealing with them has been frustrating, and I feel like they're holding onto my money unnecessarily. It will likely take a few more days for my bank to process the refund. Avoid the hassle and frustration of dealing with this company!

Hello, I am writing from Toronto, Canada. I recently ordered an alternator with model number PWM [redacted], only to find out it does not fit my vehicle. When contacting customer service to obtain a barcode for exempting shipping charges from Toronto to Mississauga, there was a misspelling in the email address provided. I have returned the part for exchange to the correct unit with model number PWM [redacted]. It is a chrome [redacted] amp six-groove serpentine pulley with a four-prong plug in a left offset design. Since the receipt states I should not incur return shipping fees for an incorrect product sent to Mississauga, I kindly request the return of the $54.00 shipping fee to be credited back to the original credit card used for the transaction. The invoice number is [redacted] dated 11/07/21, and my customer number is [redacted]9. Correct email: [redacted]. Phone: 1 [redacted]. My name is Angelo. I appreciate your assistance in resolving this matter and I am interested in potentially making future purchases. Thank you.

I received the wrong part and reached out to customer service for help. They were supposed to send me an exemption for the return shipping fees from Toronto to Mississauga, but they entered the wrong email address. The incorrect product is model # PWM-[redacted]. According to your company policy, I should not have to pay the $54 return shipping charge as this was not my mistake. I have already returned the incorrect part in exchange for the right one. I am seeking a resolution where I am refunded the shipping charge by deducting $54 from the purchase price and crediting it back to my card. I would greatly appreciate any assistance in processing this refund. Thank you.

I am Tyler Smith. My invoice number or customer number is [redacted]-8. I recently made a purchase of about $4,[redacted] worth of parts from Summit. However, my experience with customer service on March 3rd at approximately 2:00 PM was disappointing. I spoke with a man named Mike, who did not provide me with satisfactory assistance. He was rude, condescending, and unhelpful. Despite requesting to speak with his manager, he was uncooperative. I have been a customer for approximately 20 years and have previously encountered similar poor service from your male staff. In contrast, the female employees I have interacted with were excellent. I would appreciate receiving a call from Mike to apologize for his behavior. My contact number is area code [redacted]. I expect some resolution or compensation for the disrespect I experienced before considering future purchases. Thank you for addressing this matter promptly.

I need the Arlington store manager to contact me regarding an incident that occurred a week ago. The manager, who I believe was not present that day, needs to address my experience. When I purchased plastic filler, spray paint, and epoxy, I waited nearly an hour for my items while others were served in 5-10 minutes. Despite multiple inquiries, I was only told to wait. When I requested a refund, I was informed I had to wait for my order. Eventually, the back supervisor retrieved my items, which were incorrect. The assistant, Amanda, was expected to address the situation, but I left without resolution as she hadn't arrived. I need to discuss this issue with the manager or division manager urgently.

I ordered a part but didn't receive it, so I placed a new order. Unfortunately, the second part also did not arrive. When I contacted the company for a refund, they issued a $[redacted] check to my old bank account, which I had closed after spending $12,[redacted], not $[redacted]. They then sent me a $[redacted] check to my home address, but my bank returned it. Despite my bank's confirmation of sending the check back, the company claims they never received it. I've been advised to have the company stop the previous check and issue a new one, but the contact number I have doesn't work. My husband, D.K., experienced this issue, and I'm reaching out on his behalf due to his difficulty with reading and writing. Any assistance is appreciated. Thank you.

I'm reaching out on behalf of my husband David K. regarding a missing refund from Summit. Initially, I ordered a part, it did not arrive, so I re-ordered, and again, the part did not reach us. Summit stated they couldn't fulfill the order and issued a $[redacted].00 check. Subsequently, I explained that I had changed bank accounts and had actually paid $12,[redacted].00. They then sent a $[redacted].00 check to our home, but our bank returned it. After contacting the bank, they confirmed sending the check back to Summit. Summit claims they did not receive it and advised me to request a stop payment and reissue of the check. Unfortunately, when I tried to contact Summit using the provided number, [redacted], there was no response. I kindly request Summit to cancel the previous check and reissue the correct refund of $[redacted].00. Your assistance in resolving this matter would be greatly appreciated.

I purchased a camshaft for a [redacted] [redacted] Big Block engine due to health issues delaying its installation. Once installed, it failed because the lobes were not centered, causing damage to the engine components. The mechanic, with over 40 years of experience, identified a casting issue where some lobes did not align correctly with the lifters. This resulted in significant damage and rendered the motor unusable. While the camshaft and lifters were warranted, I had to cover the additional costs for repairs. I have previously bought cams from your company without any issues, but this time the casting problem has caused a financial burden that I cannot afford. I am on a fixed income and do not have the means or health to rectify this mistake. The responsibility lies with the manufacturer of the faulty part. I seek a resolution where the expenses for the repair are covered. Thank you.

I am a disabled customer who experienced a distressing situation during curbside pickup at the Arlington, Texas location. Despite waiting for thirty minutes in my car, I was informed by the store that their curbside authorization was not working and was told to come inside despite my disability. When I tried to contact curbside again, my calls were unanswered. Upon going into the store, I discovered I was mistakenly banned from curbside pickup. The customer service department could not give me a satisfactory explanation, but I did receive a Summit hat as a gesture. I rely on accommodations due to having had double knee replacement surgery, which was not respected by Summit. I feel let down by the store's false claims and denial of my rights under the Americans with Disabilities Act. I intend to seek legal advice regarding this matter and the pain I experienced as a result of the store's policies. William O.

Order# [redacted] contains an oil pan, oil pump, dipstick, and gasket. Everything was fine with the order except for the dipstick, which doesn't match the threaded oil pan. I received dipstick part# S5003 with rubber o rings, but I need part# [redacted] that matches my pan. When I ordered the pan, the correct dipstick was shown in the same ad, so I assumed it was the right one. I now need to exchange this incorrect dipstick for the one that fits my pan. Thank you, Dale.