Starz Customer Service Issues

I spoke with a representative last week who assured me they would refund the $79 for the unauthorized Starz subscription. My account hasn't been used for over a year since I initially subscribed during COVID for a one-time $49 fee. I wasn't aware of being continuously charged for a service I haven't used. I had to log in to my account to cancel, as I couldn't delete the subscription. I then cancelled my card for security. The representative promised a refund within 5 days, but it has been over 5 days now, and I am still waiting for the money to be returned.

I terminated my Starz account last month around 2 weeks before the payment was due. The cancellation went through successfully as the Starz channel was no longer accessible. However, on April 3, $8.99 was deducted from my bank account again. Even though I can't see any active subscription or access when I check my Prime account, this charge is causing me inconvenience. Given that I am homebound and rely heavily on online services for shopping and bill payments, I am unable to keep changing my bank card to prevent unauthorized charges. It is vital for my well-being that my financial situation remains stable. Please ensure that my subscription is indeed cancelled on your end and issue a refund for the $8.99 charged on the 3rd.

I recently discovered I have been charged twice a month for a subscription I did not sign up for. It took some time to resolve as you were linked to two of my email addresses somehow. I was promised a refund, but it never came through. This morning, I noticed a charge of $46.78 on my card without any explanation. This has caused my account to go into the red and my rental payment to bounce. I urgently request that you refund the money back to my card immediately.

Hello, I trust you're doing well. Recently, I turned 79. I've been receiving Starz emails and discovered charges on my credit card for Starz. As a low-income senior, I don't remember signing up for ongoing Starz services. Despite multiple email responses, I've not received any replies. I rarely use the Starz app due to my limited tech capabilities at 79. I prefer watching shows on cable rather than online screens. Despite requesting closure of this account for months, charges persist. Kindly close this account promptly. I will dispute the charge with my credit card company. Thank you for your attention to this matter. Best regards.

I recently discovered that I have been unknowingly paying for Starz as a standalone service in addition to already having it through Xfinity. I would like a refund for all the charges I have incurred since subscribing to both. I have attempted to contact customer service with no success. Please cancel this recurring charge immediately. Thank you. -Maura B.

While scrolling through Facebook, my wife came across a special offer from stars for $20 for 6 months. I then looked on my phone and found a deal for $5 a month for 3 months. Using my wife's phone, I attempted to sign up for $20 for 6 months. During the payment process with PayPal, the payment went through successfully, but when trying to return to complete the transaction, the offer changed to $5 a month for 3 months. I am unsure if I am now signed up or which deal I have. Can you please confirm my status? Thank you, B. Beasley.

I signed up for the STARZ promotional offer at $4.99 per month for 3 months to watch only on my TV. I am unable to access it without having to sign up for additional services, which was not stated in the promotion. I believe I already have an account, which I have saved in a Word document just in case. I am no longer interested in keeping STARZ and intend to bundle it with Amazon Prime instead. Please cancel my subscription immediately. If there are any unauthorized charges, especially because I watched the first episode on my computer due to time constraints, I request that those charges be refunded promptly.

I recently opened a new account with Starz. I encountered a problem where my old account connected to a different email persisted, impeding my access to Starz on additional TVs. Despite contacting customer service and presuming the old account was deleted, the issue remains on two other TVs. I kindly request Starz to permanently remove my old account to resolve this ongoing issue. I prefer not to navigate complex technical instructions that could take up a significant amount of time. Thank you for addressing this.

I am experiencing issues with the app as it keeps buffering/loading continuously. I was advised to reload the app, so I uninstalled and reinstalled the STARZ app as instructed. After attempting to log in with my email and password, I was prompted to create a new account, even though I have an existing account with monthly auto-deductions for subscription number [redacted]6. I am frustrated as I cannot access "Outlander." I believe this may be my error, but I seek assistance to resolve this matter. Your help in fixing this matter on your end would be greatly appreciated as it would make me happy. Thank you in advance. Betty C.

I own a Roku smart TV and subscribed to Starz through the Roku channel. After my 7-day trial ended, I intended to continue with the $8.99 monthly subscription, but I encountered difficulties. When I tried to resume watching a show, the app kept looping without progressing. To resolve this, I signed up for a $5 per month for 3 months offer on my Samsung tablet, hoping to access Starz content smoothly on my TV. However, upon downloading Starz on my TV, I faced limitations within the app, such as the inability to sign in or access any content. I am eager to watch Outlander on my TV at the discounted rate but am currently unable to do so. I would appreciate any assistance you could provide. Thank you.

I am experiencing issues logging onto your website. I have reset my password, but that doesn't seem to be the problem. The email ID should also not be the issue. I am trying to cancel my promotional subscription, but I am unable to access my account. Despite being informed that there is no subscription linked to my email, I am certain that there is. Please reach out to me regarding this matter. I attempted to contact your support at [redacted], but the line was closed. I placed the call at 8:48 am my time, which should align with 10:48 am on your end.