Starbucks Customer Service Issues

I bought a venti shaken sweet tea and a grande cafe mocha today, 6/17/16, at the Starbucks on Peace Street in Raleigh during my lunch break. I did not receive a receipt for my purchases. The grande cafe mocha was good, but the shaken sweet tea was not up to standard. I returned it to the barista who made a new one, but it also tasted bad. The barista apologized but did not offer a refund or any compensation. I am disappointed with the poor quality of the drink and the lack of customer service. I would appreciate being contacted regarding this issue.

As a Starbucks partner, I recently opened a new checking account and attempted to set up my direct deposit. When I tried to do this on the store's laptop because the store manager was using the back store PC, I encountered an issue. Although I could click on 'Direct Deposit', a box popped up briefly but then disappeared, preventing me from making the change. I sought assistance from the store manager, but we were both unable to resolve the problem. I would appreciate any guidance on how to proceed with setting up my direct deposit successfully. Thank you.

I am a loyal customer of your stores and usually pleased with my experiences. Recently, I visited after 2:00 p.m. to buy a Frappuccino as per the promotion promising [redacted] points during the last week of April. Even though I followed the instructions, I didn't receive the points during both of my visits, once through the drive-thru and once in-store. The staff member I spoke to during the second visit seemed confused when I showed him the notice, claiming I needed to wait 24 hours. However, even after waiting, I still did not receive the points. I kindly request your assistance in resolving this issue. Thank you. Judy

I recently purchased two mocha Frappuccinos from Starbucks at Puerto Rico Plaza Dorada today, May 13, [redacted], at 7:06 PM. Unfortunately, I was disappointed with the drinks as they did not taste as expected. They lacked the proper balance of coffee and chocolate, leaving only a strong chocolate aftertaste. Despite it being our favorite beverage, my son and I had to throw them away. I called the store to express my dissatisfaction, and the employee, Carlos (#[redacted]), suggested I return immediately for replacements. Due to my inability to do so today, I inquired about a different time, but was informed that replacements must be made the same day. As an alternative, I am requesting a coupon equivalent to the $10.04 I spent so I can return tomorrow for the replacements. Thank you for addressing this matter promptly. Sincerely, Dr. Faria

I visited the Starbucks drive-thru at store #[redacted] in Calgary, Alberta. I ordered a grande non-fat no-foam latte, paid at the window, and left. Upon finally trying my coffee at home after a 15-minute drive, I discovered it was sweet, which was disappointing. A couple of hours later, I returned to the store to voice my concerns. The employee seemed unhappy that I hadn't returned it immediately, but she remade my coffee, which was perfect. However, there was no apology or acknowledgment of the inconvenience caused. I left feeling dissatisfied with the service and frustrated that my order wasn't taken correctly the first time. -Flora K. 24 Castleridge Rd NE Calgary, Alberta

I made a purchase on May 9 and received 5.5 stars, which is correct. However, my last 3 purchases at Starbucks, totaling around $10 each, did not earn me any stars. I signed up for the chocolate croissant offer, got the croissant, but did not receive any points. I recently received an email about earning 20 stars, which should include the bonus for the croissant, but I noticed only 5 stars in my account history. I typically reach my gold certificate status in January and have been a loyal customer. Can you please review my account and see what's going on? I'm considering going to Caribou instead, even though it's not as good as Starbucks, to avoid these issues. Your assistance would be greatly appreciated.

I attempted to reach out for assistance and felt the representative was impolite. She mentioned transferring me to a supervisor, but the call got disconnected. Regarding my situation, I am Ruth R. from 5 Darroch Road, Delmar, NY12054. As a loyal Starbucks customer, I used to visit frequently and have accumulated numerous rewards. Unfortunately, due to recent ankle surgery, I am unable to visit the store as often. I was advised to contact Starbucks to have my expired rewards reinstated. Today's interaction was negative, unlike my previous positive experience before my surgery. Any assistance with this matter would be greatly appreciated. Thank you.

During my visits to the drive-through Starbucks in Elizabethtown, Kentucky, I have encountered issues with the ultra caramel frappuccino not being made correctly due to the absence of the cold brew flavored whipped cream called for in the recipe. Despite informing the barista about the error, I have received the incorrect drink several times. This inconsistency has led me to reach out to customer service previously. I feel disappointed by the lack of adherence to the menu and believe that if a drink is listed, the store should be able to prepare it as described. Transparency about missing ingredients is crucial, and customers should not be charged for items they do not receive. I am considering avoiding this particular store in favor of other Starbucks locations like those within Kroger or Target, where I trust the baristas to provide the drinks accurately or communicate any shortages.

Dear Starbucks, I am reaching out to share the heartfelt story of my sister who tragically passed away in a car accident. She was a bright and loving soul who brought joy to everyone around her. At just 21 years old, she had a passion for helping others and was an organ donor. Today, her organs were donated to give others the gift of life. She was a former Starbucks employee who excelled in her role, connecting with customers and brightening their days. My family is in need of sponsors to help cover the costs of her funeral arrangements. We have set up a GoFundMe page to honor her memory and give her a beautiful farewell. Any assistance would be greatly appreciated during this difficult time. Please consider supporting us through the following link: [redacted] Thank you for your consideration. Warm regards, Julianna McAuliff

Fly Infestation at Surfside Store in Cape Coral, Florida I want to start by praising the managers and baristas at this location; they are fantastic. However, the issue lies with the management above them. The store is infested with flies, and despite my multiple reports to upper management, nothing has been done to address the problem. It is concerning that a company as big and wealthy as Starbucks cannot resolve this issue. The display cases and coolers are filled with flies, and they can be found all over the counter, even landing on food and customers. Starbucks, known for its mission to make a difference, should be able to handle a simple fly infestation. As a loyal customer who spends approximately $[redacted] annually at this Surfside location, I urge you to take action and fix this problem promptly. Frustrated Customer

During our trip from Florida to Louisiana, my girlfriend and I stopped at the Lakeland Starbucks for a quick coffee before the long drive. We ordered a vanilla iced coffee, an iced caramel macchiato, two bagels, and a ham and cheese croissant, amounting to $16.43. Unfortunately, we received tea instead of the iced coffee, the macchiato lacked caramel, and we were given an egg and ham sandwich instead of the croissant. The bagels were the only items as expected. I kindly request a $10 refund for the discrepancies in the order. I made the purchase with cash, but my Starbucks account is connected to [redacted] for the refund.

Hello, My name is Mary Prinske, and I am 14 years old. I am reaching out today to share my wish for my sister's upcoming 16th birthday in October. She has expressed her desire for a mint Starbucks cup as her birthday gift. Due to our family's current financial struggles with my father facing job instability and my mother dealing with a costly illness, it's challenging for us to afford extra expenses. I am unable to work at my age, so I am kindly asking for any assistance to make my sister's birthday special. Your help in donating the mint Starbucks cup would mean the world to me. Thank you for considering my request. Warm regards, Mary Prinske (Please note: my address is [redacted] Oakbrook Curve, Eagan MN [redacted])

I believe it's important for Starbucks stores to understand that customers purchase their products from various locations. When I order a venti iced drink, it's frustrating to constantly hear excuses like "it's against our policy," "you didn't buy it here," or "we don't have cups or ice." The dismissive attitude of your staff is disappointing. I recently visited the Starbucks store at Santa Monica and Fairfax in West Hollywood and experienced this treatment firsthand when I wanted to get some ice for my Starbucks glass bottle. It's disheartening to be made to feel unwelcome simply because my drink wasn't bought from their store. I hope Starbucks can address this issue and ensure a better customer experience for everyone.

My spouse and I visited the Starbucks located at [redacted] W. Chapman Ave., Orange, CA around 10:50 this morning. We ordered (2) venti Verona pourovers. The barista seemed unsure but took our order. After waiting for about 10 minutes, our drinks were placed on the counter without being called out. When I inquired if they were our Verona pourovers, I was told they were blonde drinks, not what we had ordered. Eventually, after some back and forth, it was revealed that they were out of Verona. I requested a refund and left dissatisfied with the service. As a former barista, I believe it's vital for staff to know their drinks and manage orders effectively. This experience fell short of my expectations for Starbucks, which I choose for its usual excellent customer service and knowledgeable staff.

I have been enjoying a daily Starbucks Espresso with Cream for the past three years without any quality control issues until recently. Lately, I've noticed curdled substance at the bottom of the cans, which is unappetizing. I purchased a case from Amazon and some four packs from Publix, experiencing the same problem with a few of them. I attempted to return the items at Publix for a refund or exchange, but without a receipt, I could only exchange for the same product with the same expiration date. Unfortunately, returning the Amazon 12 pack is costly, and without a receipt, I can't return the Publix packs. I would appreciate a refund or coupons for replacement cans. Being a loyal customer, I hope this issue can be resolved.

Hello, my name is DiAnna Atkinson. I visited your Starbucks location in Albany, GA, on Meredith Drive on August 24, [redacted]. Unfortunately, I had a negative experience with the cashier who was rude and unhelpful. While waiting for a ride next to my daughter's doctor's office, we wanted to get a snack. When I inquired about the available drinks, the cashier seemed uninterested and uninformative. I ended up ordering three small teas and later noticed on the menu that there were more options like Frappuccinos that my kids and I would have enjoyed. Despite the unsweetened tea, the bacon, egg, and cheese biscuits were very good. I wish the cashier had been more welcoming and provided better assistance. Thank you.

Yesterday morning, I placed a mobile order to redeem one of my rewards at Starbucks. I found an interesting drink idea on a blog and decided to give it a try. Despite being a loyal customer spending over $50 a month, I had never made such a complicated order before. I ordered a white frappuccino with 22 espresso shots. However, when I went to pick it up at the Suter Brook Village location, I was met with horrible customer service. The barista made fun of my order in front of other customers, which left me feeling embarrassed and humiliated. In the end, I received my drink but felt extremely disrespected by the experience. The service I received was far from the excellent standards I usually expect from Starbucks.

Hello Starbucks Customer Service, I am reaching out regarding my recent experiences at the Dublin and Powers location in Colorado Springs. I typically visit this store 4-5 times a week, and I have noticed a decline in customer service in the last two weeks since a new evening worker started. This particular employee, a tall brunette with her hair in a bun, has been consistently rude towards me. On my most recent visit with my husband, she neglected to make my drink and even ignored me when I inquired about it. Another employee had to step in and apologize for the oversight. I have always loved coming to this Starbucks, but this behavior is unacceptable and has made it my least favorite spot now. The other employees at this location are fantastic, and I hope that this feedback can lead to additional customer service training for the mentioned employee. Thank you.

I am a fan of Starbucks and frequent multiple locations in and around Vancouver, Canada. As a programmer and Digital Marketer, I rely heavily on Starbucks for both Wi-Fi and Coffee Refills during work. I've encountered some issues I'd like to address: 1.) At the Starbucks on Granville Street and Georgia Street, the plug outlets are old and chargers keep falling out due to loose sockets. I attempted to inform the Manager to request an upgrade of all outlets to ensure customers can charge their devices securely. 2.) Currently at the Starbucks on [redacted] Burrard Street, there are no accessible electrical outlets for charging devices. I suggest conducting checks at all stores to maintain consistent standards. 3.) An incident at the Starbucks on Richards Street and Pender Street involved a rude "Supervisor" who denied me a refill rudely, claiming I had already received one. I was shocked by her behavior and identified inconsistencies with the refill policy. For any queries, please contact me at [redacted] Thank you, Cody B

I want to express my gratitude to Lindsay at the [redacted] Hebron Parkway location in Carrollton, TX. I occasionally visit this store when seeing family in the area. Although I don't drink coffee, I like to bring bakery treats for my family, and Lindsay has been exceptionally friendly and welcoming every time I've been there. She always greets me with a smile, thanks me for my purchase, and even takes the time to ensure she spells my name correctly, which shows attention to detail and customer care. During a recent stressful time when a family member was hospitalized nearby, Lindsay's kindness not only towards me but all customers, even during busy times, lifted my spirits. Her excellent service truly stands out, and I believe her positive attitude is an asset to Starbucks.