Square Cash Customer Service Issues

I have been trying to reach out for the second day now regarding my hacked Cash App account. Someone managed to steal $[redacted] from my account. Unfortunately, I am unable to stop the payment as the hacker unlinked my phone number, email, and bank account from my profile. When I try to access the app, it appears as if I am a new user. My old Cash Tag was amh1429, and my Cash Card number ends in [redacted]. I am desperate for assistance and will continue to reach out as needed. I have been in touch with a representative who expressed sympathy but did not provide a solution. I am puzzled as to how the hacker was able to send money since I have Touch ID enabled. I hope you can intervene before my bank launches an investigation. The stolen money was part of my student loan funds, which are crucial for my education in criminal justice. I urge you to help track down those responsible for this theft.

I have been attempting to contact you regarding fraudulent activities on my account. The issues started last night and have continued today. My wife, initial J, has provided information about the activity from last night via her email, [redacted] I have also initiated a fraud dispute with the bank. Unfortunately, the unauthorized transactions persist today, with individuals "sending" me money only for it to be redirected to someone else from my account. Although I managed to capture screenshots this morning, my password has been changed once more, preventing me from logging in. I am unwilling to open a new account and merge it with the existing one to transfer funds. I have already lost $[redacted] and will not incur additional losses. I trust that the bank's loss prevention department can establish contact with you effectively. The current level of customer service is unacceptable. Please strive for improvement, and a phone call from a live representative would be greatly valued.

I have an American Express Serve credit card linked to my Square Cash account, and I successfully sent two payments yesterday. Today, I am encountering issues sending money as it keeps getting blocked with a message about protection. I simply want to send money to a family member and would like this matter resolved promptly. I have two phone numbers associated with the accounts: the one with the credit card is [redacted], and the recipient account is [redacted]. Please unblock these accounts so funds can be freely transferred between them via credit card on Square Cash.

I tried to send back the same amount of money that was sent to me through Cash App two days ago. When I discovered the previous payment in my payment activity, I clicked the "Refund" button. However, the recipient informed me that they did not receive the refunded payment yet. Concerned, I canceled the refunded payment and resent the money to them. To my dismay, both payments were deducted from my bank account a few hours later. Is there a way for me to promptly receive the incorrect/refunded payment back into my account?

I am currently [redacted] miles away from home and encountered a severe issue with my Ca$h App account. Despite attempting to unlink my bank account, it was not processed correctly, resulting in my funds being inaccessible. After numerous failed attempts at resolving the matter and being given conflicting information, I find myself stranded without access to any money, enduring a distressing situation. The customer service representatives, including Robin and Jeanie, have provided unfulfilled promises and ineffective solutions, leaving me in a dire situation without access to my own funds. The lack of resolution, continuous delays, and inadequate assistance have caused immense frustration and distress. Despite assurances from a supposed manager, the issue remains unresolved, and I am left without resources or support. The continuous runaround and lack of accountability have escalated an already challenging situation, leaving me stranded and helpless. The disregard for my predicament and the failure to provide timely and effective assistance have only exacerbated the issue, leading to extreme frustration and desperation.

On the 17th of August, my friend sent $60 to my 9-year-old son via Cash App for his birthday, making him very happy. I only had the black card sent to me by Cash App, so I searched for the Cash App customer service number online to understand how to cash out the $60 and transfer it to this card. Unfortunately, I called a number, provided my details, got disconnected, and when I called back, I realized that the person I spoke to had scammed me, leaving my son's birthday money at $0. It was heartbreaking to disappoint my son by explaining his stolen birthday money. Please assist me. My name is Lindsey R., and you can reach me at [redacted]. The incident occurred on 8/17/18 between 1:00 and 4:00 PM. Thank you.

On Friday, August 24, [redacted], I reached out to Cash App through a number I found online. I wanted to add cash to my Cash App card and was instructed to buy a Google Play card to load the desired amount, which I did for $[redacted]. I provided the Google Play card numbers and my Cash App card-associated number. After explaining that the number previously belonged to another Cash App user, the representative claimed to have deactivated the other account, allowing me to link mine. However, when transferred to a supervisor, I was told the $[redacted] transfer was unsuccessful due to the earlier account deactivation. The supervisor, Paul Thornton at $prometheus57, sent $[redacted] and instructed me to buy another $[redacted] Google Play card. Despite doing so, the $[redacted] issue remained. They then asked for $50 on a new card, which I couldn’t afford. Promised a resolution within an hour, no callback was received, and subsequent attempts to contact them failed. I’m distressed and seeking urgent help. My name is Dale Boyd from Detroit, MI, and my Cash App username is $chaserboypimp. Please assist me promptly.

I recently had a refund processed on my Cash App that I believe was done in error. I have reached out to Square Cash and the sender via email, but unfortunately, we have not received any responses yet. The refunded amount is meant for a different transaction, not the one sent by the sender. The sender has acknowledged the mistake and assured us that the money would be returned to my Cash App account promptly, but as of now, I have not seen the funds credited back. I am feeling anxious about not having the money back, and I am eagerly seeking assistance. Is there a customer service number available for me to contact Square Cash directly? I find it frustrating to be left waiting without a resolution in sight.

I, Vannessa J., sent $[redacted] to Vince J. at phone number [redacted] and email [redacted], from my phone number [redacted] and email [redacted] Vince is unable to receive the money through Cash App because he cannot download the app due to issues with his Apple ID. I would like the funds to be either directly deposited or returned to me. I appreciate any assistance in resolving this matter. Thank you. Sent from AOL Mobile Mail. Get the new AOL app: mail.mobile.aol.com.

I received $1,[redacted] on 08/25/[redacted] at 8:00 am. When I tried to withdraw cash at the ATM, the transaction was declined by the bank. I contacted Cash App for support, but they informed me that they had to delete my account and advised me to create a new one, which I did. However, I discovered that there was no customer support number. I emailed the support address from my new account but have not received a response yet. The person who sent the money, Duran Jackson, showed me a text with the correct amount and timestamp, but the name linked to my account was someone else, Frank Martin. I am in need of assistance, please help me rectify this issue. Thank you. - Thomas W.

I have tried inviting friends to download the Cash app twice for the $5 bonus, but encountered some issues. One friend tried to download it during an emergency and ended up getting it on her own, so we both missed out on the referral bonus. Another friend's invite automatically went to her home phone instead of her cell phone, and although I removed and tried to re-send the invite, it still shows as invited. She is waiting to receive the invite on her cell phone to download the app.

I recently attempted to resolve an issue with transferring money to a friend by contacting what I believed to be the Cash App customer support number found on Google. After speaking with an individual who claimed to be able to assist me, I followed their instructions to perform a test transaction. To my dismay, the money was deducted from my account, and the individual disconnected the call. When I called back, the person tried to repeat the transaction, despite the initial problem not being resolved. It became clear to me at this point that it was a fraudulent scheme. I seek advice on how to recover the funds lost in this situation.

I discovered that $[redacted] was transferred to my Cash App while I was working a 12-hour shift from 8 am to 8 pm in Burbank, CA. Upon trying to transfer the funds to my bank account after work, I noticed it had dwindled to $[redacted]. This was shocking as I don't have the physical card yet to make such transactions. The activity includes a Chevron gas purchase and three declines at Walmart in Burbank, all after enabling my card for use. I deeply rely on this money as a single mother, especially with my son's 4th birthday approaching in 2 days. The funds were meant to fulfill his dream of going on a Disney cruise. I kindly request assistance in recovering my money.

I was not assisted with the issue I had on Friday, August 31, [redacted]. I tried to send money to my mother but made a mistake and canceled the action. However, it went through anyway. I contacted Navy Federal and then reached out to Cash App's customer service. While on the call, my account was hacked and someone used it to send/receive money, leaving me $[redacted] in debt. The customer service rep wasn't helpful and asked irrelevant questions, insisting on details like my other card number and the last 4 of my social security number. Later, I got a suspicious call claiming to be from Cash App, asking me to buy a gift card for a refund. It didn't make sense. I want to warn others to be cautious and I will post this on social media until my issue is resolved. - Sender's name: Tomeka S. McCoy - Sender's email: [redacted] - Recipient: Unknown - App identifier: SajmiraPerona various transactions on 8/31/18 *No additional phone number was provided.

I tried to activate my card, but I am unable to do so. I am frustrated by this situation. The customer service support is not as helpful as I had hoped. I provided all the required information, but the card activation is still unsuccessful. The app keeps showing an error message "we're unable to activate your card." I really need to use my card for transactions.

I believe there has been suspicious activity on my account. Someone used my old phone number and email to create a fake account and was transferring money in and out of my account. Google alerted me about unauthorized access attempts from Mexico. The fake account may have been under the name "GREENE1116." There are transactions on April 18th, August 19th, and June 24th involving amounts of $[redacted].00, $[redacted].32, and $[redacted].10. I am disputing these as unauthorized and fraudulent charges. Another transaction at Publix on April 13th for $51.00 is also disputed as a fraudulent purchase. I reached out to the merchant in person and over the phone but was advised to contact the bank for resolution. It has been 10 business days since I filed my claim, but I have not received any updates. Please assist. There have been reports of individuals posing as Cash App support representatives and scamming people, myself included.

Hello Cash App Team, I am Rogelio Villate, using the cashtag "$ollozo" with the phone number [redacted]. On August 28, [redacted], I lost my Cash App card with the number 4[redacted]-0[redacted], expiry date 12/23, and CVV [redacted]. I reported it on the app and it was automatically updated with the new details. However, on August 29, [redacted], I found my lost card and tried to reactivate it by calling customer service. Unfortunately, a representative transferred over $[redacted] from my account to another without my consent. The transactions went to $FrederickBatts, with amounts of $[redacted].00, $[redacted].00, $[redacted].00, and $[redacted].57. I am seeking assistance to resolve this issue. Please contact me on the phone number linked to my account. Best regards, R

Dear Cash App Team, I am Rogelio Villate, using the cashtag "$ollozo" with phone number [redacted]. On August 28, [redacted], I lost my Cash App card. After reporting it, the details were automatically replaced with the new one you sent. However, I found my lost card on August 29, [redacted], and tried to reactivate it by calling customer service. Unfortunately, the representative transferred over $[redacted] from my account to another using your system. The transactions were sent to $FrederickBatts, with amounts of $[redacted].00, $[redacted].00, $[redacted].00, and an additional $[redacted].57. I urge you to address this issue promptly. Feel free to contact me using the phone number registered in your system. Please resolve this matter as soon as possible. Best regards, Rogelio Villate

I contacted a representative last Saturday regarding my locked account with a balance of $[redacted].00. They unlinked my bank account and email on Friday, then created a new account with the same phone number. To transfer $[redacted], I was asked to purchase a $[redacted] Google Play card, which I did. I expected the transfer to take longer due to the holiday but it has not arrived as of Tuesday. I am eager to resolve this issue promptly. My contact details are as follows: Phone number for both accounts - [redacted], Name - Eunice A., Address - [redacted] Koper Dr., Sterling Heights, MI, [redacted], Email - [redacted]

Hello, My car was broken into, and two of my cash cards were stolen from two different accounts. I have already canceled them, but I received two emails about attempted use of the cards. I have filed a police report, and they have asked for the specific store and store number where the cards were used. Unfortunately, I can only see the store name in the app, and there are several stores they could have visited. I am looking to get more information on the exact locations where the cards were attempted to be used so we can assist in catching the individuals responsible.