South Beach Diet Customer Service Issues

I placed an order for the South Beach Diet six weeks ago. I encountered issues on the website and had to call a representative to finalize the order. Despite requesting only one month's supply, I was informed a recurring order was necessary. I clarified I did not want that but was assured I could cancel anytime. Today, I received an automated call stating a second order was sent without my consent on 08/21/18, which I will not pay for. Customer service couldn't halt the order, and a manager was unavailable. I have instructed my bank to block any payments to your company. I refuse the shipment and will not be purchasing from you again due to this frustrating experience.

I recently started the plan a week and a half ago, having paid $[redacted].97, and then made an additional alacart purchase for $71.85. I have tried the food in both phase 1 and phase 2, but I am finding it very difficult to consume due to its taste. I contacted customer service to cancel the program and inquired about returning the non-frozen food for a partial refund. The representative, although helpful, kept suggesting more food options instead of addressing my concerns. I am now facing a total of nearly $[redacted] in expenses, along with a cancellation fee of about $[redacted]. I am disappointed with the situation and feel the need to express my dissatisfaction. I plan to donate the unused food to a local shelter out of guilt for wasting it. I kindly request a reconsideration of my complaint and hope for a partial refund. Thank you, Vivian K.

I recently ordered a month of food to try the South Beach Program online. However, due to my IBS and acid reflux, I cannot consume half of the purchased items. When I tried to cancel, I was informed there would be a $[redacted] charge and was directed to a diet specialist. I take multiple medications, and many foods don't agree with me, exacerbating the issue. Frustrated by the situation, I reluctantly paid the cancellation fee. The lack of information about a minimum two-month commitment and the difficulty in canceling made the experience highly disappointing. Despite this, I plan to donate the unused food to a homeless shelter. The customer service and cancellation process were both unsatisfactory, leading me to strongly advise against this program to anyone.

I placed my food order on November 2nd, it's now the 7th. I called to inquire about the shipment status. Unfortunately, my card was declined because it was reported stolen. I had forgotten I used that card for South Beach, and I'm disappointed that no one informed me. The customer service representative I spoke to was polite but not very helpful. I now have to wait an additional 5 to 10 business days, making it a total of 10 days. Their explanation was they were planning to retry the card on Monday, which seems like a delay. If I hadn't contacted them, my food delivery would have been further delayed. As a 71-year-old senior citizen, I was not offered any consolation. This experience is upsetting as I had been committed to my diet for a month. I hope my food arrives within the next 5 days, or I will have to escalate this issue on Facebook. Sincerely, Barbara.

I recently received my order and was disappointed with the food choices. Despite trying to cancel my next shipment, I was informed that part of the initial deal included spending money on the upcoming delivery. I requested to change my order to snacks but only received chips and smoothie powder, with no bars. I contacted customer service to return the powder that I didn't order and was surprised to learn that I would have to cover the shipping costs. This experience feels like a scam as I haven't consumed any of the products and am now burdened with items I didn't request. I would appreciate guidance on this matter.