Sling TV Customer Service Issues

The Sling advertising misled me about the program's availability, stating it could be watched when it wasn't accessible through the service. Using Roku, I anticipated the app would show me available channels and programs prior to subscribing. After seeing it was not as advertised, I canceled within 2 minutes. Despite canceling promptly, I was charged $25. Can I please get a refund for this charge?

I recently registered, but had trouble accessing my old account due to a forgotten password. I reset the password to [*****÷] and attempted to sign in on my TV, but couldn't find the division symbol on the remote. When I tried to reset the password again, I only encountered ads and previews. After multiple unsuccessful attempts, it seems like I'm now locked out. Any login without the division symbol is rejected, and any attempt with the symbol is deemed invalid. This has been frustrating, taking up 4 hours of my time. I'll try to resolve this issue later, hopefully before the next Dodger game.

We have been subscribing monthly to Sling Blue mainly for the FOX channel. Unfortunately, we were not informed that Sling no longer offers FOX. This is frustrating as we rely on this channel. I intended to cancel my subscription for October, but it auto-renewed today at 1am. Sling Blue lacks conservative news/entertainment channels now that FOX is unavailable, only offering liberal channels. Can anyone recommend an alternative streaming service that includes FOX and similar channels to Sling Blue?

I've tried three times to cancel my service, but it was not effective. Despite canceling it, my account shows that it will be active until October 31st and you are attempting to charge my card again. I need this issue resolved immediately. I will dispute any unauthorized charges with my card company if necessary. My name is Jessica S., and I reside at [redacted] Chichester Avenue, Upper Chichester, PA [redacted]. Please cancel my service and account promptly. It's frustrating that I can't reach anyone through the provided phone number. I followed the online cancellation process correctly but to no avail. If the charge goes through, I demand a refund, or I will take legal action. Please contact me at [redacted].

Sling is on the brink of losing the F1 and F2 channels due to ongoing payment disputes with Fox. In the past, Big Ten football games were blacked out for Sling viewers because of the low rates Sling was paying. Now, Sling users will miss out on watching the Yankees and Astros playoff games due to these disagreements. The decision-making process at Sling seems unfair, especially with the lack of customer support availability. This could potentially lead customers to switch to services like Hulu. Sling needs to act swiftly and reconsider their approach to prevent losing a significant number of subscribers. It's time for Sling to reevaluate its stance on the F1 and F2 channels to retain its customer base.

I enrolled in Sling TV (blue & orange plus DVR) on September 30 at 7:28 pm MDT when the 40% discount was still valid (and apparently still is). When I was finishing the process, their system froze or crashed. I contacted customer service and spoke with Arnold, who stayed on the line while he confirmed that I wasn't signed up. Arnold helped me complete the sign-up despite the ongoing system issues. After signing up, I discovered I was charged $46.69 instead of the expected $30 ($25 + $5.00). I am requesting a $15 credit for the overcharge. Can you assist me, or should I call one of the customer service numbers (which one)? Thank you in advance for any help you can offer. KLV

I've been using Sling for about three to four months, but for the last couple of months, I've been experiencing issues. While watching a movie, the screen suddenly goes black, and a message pops up saying the movie is unavailable at that time. I have to exit Sling, then re-enter, only to have the problem repeat itself after a short while. This cycle has prevented me from watching a full movie or even part of a series. Despite having a reliable internet connection, I'm unsure why this problem persists.

I am puzzled by the recent changes in my channel lineup. Initially, I could enjoy watching a football game or two with this subscription, but now there are no games available throughout the day. I subscribed to this service for sports, not basic TV. If there is no way to include CBS or FOX, I would like to cancel my subscription. I opted for the package because it included FOX, which I understand is no longer available on Sling. If CBS could be added instead, I prefer to keep the service, but if not, please cancel my subscription. Moreover, I am disappointed that Sling, as a new provider, lacks a phone number for customer support. Having no live assistance akin to traditional cable companies like Directv or Dish is frustrating. It would be appreciated if Sling reintroduced live phone support.

I am disappointed with the service provided by Sling. Despite repeated calls, my issue remains unresolved. Considering switching to another provider and potentially canceling Sling if the problem persists. The constant interruptions while watching, where the screen goes black, are frustrating. Compared to other services, Sling is the most expensive yet the most unreliable. The lack of phone support adds to the frustration of paying $60 for a service that doesn't work properly. Contacting them for help seems futile. I feel like my concerns are not being addressed promptly. Sling's service quality is far below my expectations.

Hello, my name is James D. I am having trouble changing my subscription as the page only shows black buffering circles, preventing me from making any updates like canceling or upgrading channels. I've attempted to contact the support line multiple times but have only encountered the frustrating automated system. I am disappointed by the lack of human assistance available to address these ongoing issues with my service. I urgently need this matter resolved as I do not want to continue paying for a subscription that is not meeting my needs. It's frustrating that the company deducts payments promptly each month without providing adequate customer service. Please reach out to me at [redacted].

Yesterday at around 5:30 pm, I signed up to watch The Walking Dead. Despite attempting several times to order the Blue package at a 40% discount, I ended up purchasing the Orange package for $15. I encountered difficulty signing in on Sling, with the stream cutting off with approximately 14 minutes remaining. Today, starting at 1 pm (AZ time), we have been struggling to keep the service running, as it repeatedly disconnects after a few minutes. I am frustrated by this experience, as we had no issues with Sling in the past, and despite optimizing our signal with Centurylink, the problem persists. We've made sure no other devices were using wifi during our attempts to watch. I am seeking a refund for the Orange package since we were unable to enjoy the show we intended to watch. I hope for assistance in resolving this matter.

Last month, I discussed cancelling my membership due to the high cost. The representative assured me my subscription would end after last month. However, on October 8th, I was charged for Sling TV again. My interaction with a representative was through the chat feature. I am eager to receive a refund and have my subscription canceled promptly. Thank you for your assistance.

I would like a refund for my Sling TV subscription as I have been unable to watch it since signing up. I believe it is a waste of money, and I want Sling to remove my card details from their system. If I am unable to receive a refund, I do not wish to continue using Sling after the 30-day trial period ends. I am hopeful for a refund as I have not been able to utilize the service. I am disappointed with this experience and would appreciate speaking with someone about this matter. Please advise on how I can remove my card from my Sling account.

I canceled my account a few days ago, but today my card was charged. I tried to cancel the account again this morning, but I am worried about the billing process. Not being able to speak with someone about these billing issues makes me hesitant about rejoining Sling TV after I leave the hospital. I had planned to restart my subscription later, but these concerns are holding me back. Please reply promptly. Thank you.

I subscribed to Sling Blue and Orange on 10/08/19, along with the 7-day free trial. However, I am facing issues with the service on my Roku TV. The text on the screen is small, out of focus, and cut off on the left side. Additionally, I am unable to log into my account due to sign-in errors on the website. These difficulties have made it very frustrating for me to use the service, and I would like to cancel it as soon as I can.

I am seeking assistance with canceling my husband, R. P. Smith's, phone number [redacted], subscription. I completed the cancellation process online on September 19, [redacted], to avoid any further charges on his credit card. Despite this, he was billed for services from September 19 to October. Can you please verify whether his account shows as canceled? Thank you. You can reach me via email at [redacted]

I purchased a Roku in [redacted] that came with two free months of Sling. After the trial, I cancelled Sling due to personal reasons following my father's health challenges. I simplified my life, including reducing my credit cards, such as my Chase Slate card connected to Roku, which I stopped using. Recently, I discovered Sling had still been billing me through [redacted] and [redacted] via auto-withdrawal. Despite my oversight, I cancelled after the trial, never used the service again, and even received a promotional email from them after the trial period. The outdated email address on my Chase account hindered me from noticing the charges amidst personal turmoil. I request Sling to stop billing me, review their records showing my lack of service usage, and consider a refund. I appreciate Audible.com's initiative to refund me for their unused service, demonstrating good customer service. I'm struggling to reach Sling for assistance. Any guidance on how to tackle this issue would be greatly appreciated. Thank you.

I do not want to pay for assistance as money is already being taken out of my bank account for the bill. I am unable to reconnect my Home TV since returning from the camp where D.T. and G.T. helped with this over the summer. I am frustrated as I cannot watch my shows. If no one contacts me soon to provide assistance, I will switch to another TV streaming service. I have tried to reach out without success, so a call today is crucial. I cherish watching Hallmark movies and pay extra for them. I am displeased with the additional channels you have introduced and removed, preferring to access Hallmark elsewhere. Kindly contact me on my cell at [redacted] to assist in reconnecting our home TVs without additional charges.

My name is Tevin M. I signed up for a free trial two months ago and enjoyed using the service. However, due to moving to a new home, I was unable to pause or cancel my subscription before it renewed for the last month. I have not been able to use my Sling account at all between September and October. I would greatly appreciate it if you could assist me with a full or partial refund for the unused service during the period of 9/20/[redacted] to 10/20/[redacted]. Financially, things are tight for me, and I haven't had the opportunity to use the service due to not having internet access in my new home.

I am having issues with Sling TV. I cancelled my subscription online, followed all the steps, and was disconnected. However, I was charged $39.99, causing my bank account to incur a $35 fee. I urgently need a refund as my account is now -$38.45, on top of the original charge. My SSDI payment isn't until November 3rd, and I am facing financial hardship due to Sling's billing error. I have provided my contact information in my frustration. Kindly resolve this promptly and refund the $40.00 that was wrongfully charged. Thank you.