SkyScanner.com Customer Service Issues

Hello, I wanted to bring to your attention an issue with our recent flight booking made through Skyscanner for a trip from Da Nang to Ho Chi Minh City for a group of 5 people. The intended date of travel was 29/01/[redacted], but due to an error during the purchase process, the date was mistakenly changed to 29/02/[redacted]. Unfortunately, this oversight was discovered only upon arrival at the airport for check-in when we had to procure last-minute tickets for our journey. Our booking number is BZJJPS. We are kindly requesting your assistance in canceling these tickets and processing a refund to the original credit card used for the purchase. We are unable to utilize the tickets with the incorrect date and appreciate your understanding of this genuine mistake. We eagerly await a positive resolution from your end. Thank you for your attention to this matter. Best regards, R.N.

I purchased a ticket on February 4th with booking number: BU65WF. Unfortunately, I am unwell and unable to travel from Hong Kong to Chiang Mai. I have attempted to change the flight date from HK to Chiang Mai but have been unsuccessful in reaching anyone at AVA or Allstar for assistance. When logging into the AirAsia website, my booking number cannot be found, leaving me unable to make any changes. I urgently need to change my flight to depart on May 6th and return on May 14th. Kindly contact me via the email provided as I am unable to depart from HK as planned.

I booked a flight through Skyscanner from London Stansted Airport to Paphos, Cyprus, flight number FR3131 on 07 Feb [redacted]. I tried to check in, but it says it cannot find information about my booking. My name is Kumar Tamang, and my booking reference is 08PBFQ. Can you please assist me with this issue? I eagerly await your response. Sincerely, Kumar Tamang

Dear Mr./Ms. [redacted], I hope this message reaches you well. I'm encountering an issue regarding my booking through your website. I would greatly appreciate it if we could work together to find a mutually beneficial solution. I had made a booking for my honeymoon from Egypt to Phuket and the return from Kuala Lumpur to Egypt on Emirates Airlines before the worldwide concern of the coronavirus outbreak. I attempted to change my destination to another country at the same price by contacting Emirates Airlines directly, but they referred me back to you, mentioning that you are the one who can assist me in making any modifications to my ticket since they are unable to do so. If it's possible, could you please help me change the destination to prevent losing my booking and the corresponding funds? Your assistance in this matter would be greatly appreciated. I eagerly await your prompt response. Warmest regards, Yara A.

Booking ID: [redacted] I used Skyscanner and Lastminute.com to find the best flight to visit my son in Africa. Today, I received an email informing me that the outbound flight was canceled and giving me two alternatives or the option to cancel. However, I couldn't find a link to do so and my email reply bounced back as unread. When I tried calling the provided number, an automated message said there was no booking linked to that number. Despite contacting Ethiopian Airlines and them confirming the flight's status as not canceled and sending confirmation, I am still worried. Flight ET [redacted] on April 14th. I am struggling to speak to someone for confirmation. Should companies that can't support their customers be allowed to operate under your company?

I need to cancel my flight from Abu Dhabi to Tokyo, Japan, with ANA Airlines. ANA Airlines has offered free cancellations due to the Coronavirus. Since I booked through Sky Scanner, I was instructed to contact them to facilitate the refund process with ANA Airlines. The flight reference number is OJ3LLA for two passengers, J. Williams and A. Calnen, traveling from March 19th to April 3rd. Thank you. A.

Booking Reference: [redacted]1 I booked a one-night stay at the Crowne Plaza (Albert Embankment) hotel in London on 9.2.20. Though I provided my card details, payment has not been processed after a week. The hotel informed me that my reservation doesn't exist. I would like Skyscanner to cancel my booking to prevent any payments being taken or honor the original price. I received a confirmation email from Skyscanner, but the hotel claims no booking was made. I want to avoid showing up to the hotel and discovering there was never a reservation in the first place.

Hello, I recently made flight bookings for a trip from Melbourne to Sydney on March 16th and then a connecting flight to the Gold Coast on March 20th. I used Skyscanner, which directed me to Opodo. However, upon receiving the confirmation email, I noticed that the dates had mysteriously changed to April instead of March. I am positive that I inputted the correct dates, and I have heard of similar issues occurring with Skyscanner in the past. The flights were with Jetstar and Tiger Air. I contacted Opodo and the airlines promptly, but unfortunately, they have all denied any responsibility, stating that since the booking originated from Skyscanner, they cannot assist. Regrettably, I have lost over £[redacted] due to this mistake. I urge for a swift resolution to this matter, especially considering others have faced similar problems. Your prompt assistance would be greatly valued. Thank you, V. McAuliffe

I recently booked a flight from Addis Ababa to Washington DC with Saudia Airlines through Skyscanner partner Trip.com. However, I discovered that there might be an issue with my 21-hour layover. After contacting Saudia Airlines and Trip.com, I was given conflicting information. Trip.com advised me to obtain an email from the airline, while Saudia Airlines mentioned restrictions for passengers with layovers as long as mine. During my interactions, I felt that my concerns were not taken seriously, and I was asked to pay additional fees to change my flight. It is frustrating that even though these services are available to customers worldwide, there seems to be a lack of clarity regarding airline policies. It is essential for companies to be well-informed and transparent to avoid customers incurring unexpected costs.

My spouse and I were planning to travel on Air Asia flight AK068 with Booking Reference CT76KV. We arrived at Shamshabad International airport 1 hour and 15 minutes before the scheduled time, but the counter staff closed the counter when we attempted to check in. Despite others being assisted after us, we were refused service at counter S1, causing us to miss our flight. The staff wasted time arguing with us and provided no assistance, resulting in our frustration and disappointment. This experience was unprecedented, and we lost our money for no reason. As frequent flyers who typically use sky scanner and trip.com for booking, we request a refund.

After seeing an advertisement on Instagram, I registered for a ticket offer and received a call the next day from a supposed Sky Scanner agent in London at ‭[redacted] [redacted]‬. They offered me a ticket at a significantly lower price of £[redacted] compared to £[redacted] if purchased directly from the airline. However, they requested my full name and date of birth to book the ticket, and I am hesitant to provide this information. I'm uncertain about the legitimacy of this offer and feel uneasy about sharing my details. It would be best if you could advise me on how to proceed.

I booked flights through Skyscanner on February 29th for June 5th and June 9th to Paris. The flights were with Flybe, which unfortunately went into administration shortly after. I am seeking assistance from Skyscanner to inquire about a possible refund of £[redacted].58 or the option to rebook the flights with another airline without any extra charges. Warm regards, Jessica T. & Thomas F.

Hello, I'm reaching out regarding a flight I had booked. The flight was from Santiago, Chile on the 21st of March, arriving in Melbourne, Australia on the 22nd of March. My Airline Booking Reference is QPPEHL, and the Skyscanner booking reference is [redacted]4. I had arranged this flight as I was advised by both the Australian Embassy in Bogotá and a travel agent that transit through Santiago was still permitted for travelers catching connecting flights. However, upon reaching the airport in Medellín, I was denied boarding on the flight to Santiago as the staff stated that Chile was closed for transit. Despite speaking with the manager, I was unable to proceed with my journey. After contacting the Australian Embassy again, they informed me that Chile was indeed allowing transit passengers. Due to the misinformation provided by the airline, I incurred unnecessary expenses and would like a refund for my Santiago to Melbourne flight. Could you please advise on the process for submitting my details for the refund? Thank you. Best regards, Shakir.

Dear Sir/Madam, I understand that you are currently dealing with a high volume of emails and complaints, and I apologize for adding to that. I am reaching out for assistance regarding a flight booking issue. Last year, I booked flights from Edinburgh to Jaipur departing on the 23rd of October and returning on the 30th of October. Due to the airline canceling the flight, I am owed a full refund. The booking was made through Opodo via the Skyscanner service. It has now been 6 months since the incident, and Opodo has yet to provide me with the refund. Each time I contact them, I am told to wait an additional three months, which I find unreasonable considering how quickly they took the payment originally. My booking reference with Opodo is [redacted]. Thank you for your help in advance. Nisha

I booked a flight for myself and my family to Cairo departing on July 17, [redacted], and returning on August 9, [redacted], with British Airways through Netflights. The booking is non-refundable and does not include insurance. My reference number is [redacted]8. Given the current situation, I am uncertain about the travel conditions, potential cancellations, or delays, especially with the restrictions in Egypt for incoming flights. As an NHS worker with a limited annual leave of 3 weeks, the mandatory isolation upon arrival might consume my entire holiday in a hospital. Despite multiple attempts over the past 4 weeks via phone and email, I have been unable to reach Netflights for assistance. The booking was made through Skyscanner. I would greatly appreciate making the dates more flexible, adding insurance, or converting to a refundable option.

Dear Skyscanner Team, I need urgent assistance regarding a flight I booked for this Sunday, April 19, from Denpasar to Hamburg for myself and my son through Vayama.com on Skyscanner. Due to the Covid-19 situation, we must depart Indonesia. Although I made the payment for the flight, I have not received a confirmation. Instead, I received a message stating that the payment was declined. Upon checking with the bank, it has been confirmed that the payment went through to Vayama.com. I have tried contacting them via email since their hotline support is unavailable, but I have not received a response. As the money has been deducted from my account, I am unable to book another flight. I kindly request your assistance in contacting Vayama.com promptly, as the flights are scheduled for tomorrow. Thank you for your help. Max W.

Dear Skyscanner team, I am writing to report an issue with my parents' flight booking from London to Delhi on AirIndia flight [redacted] via Travel Trolley. The flight was scheduled for Jan 6, with booking reference number 48RD2N for April 14, [redacted]. Unfortunately, due to the coronavirus pandemic, the flight was canceled. AirIndia has confirmed the refund, but Travel Trolley initially offered a credit voucher. After persistent communication, they are now willing to process a refund. However, they are requesting a fee of £75 per person, totaling £[redacted]. I am concerned about this additional cost as it was not my fault that the flight was canceled. I kindly request your urgent assistance in resolving this matter. Thank you for your attention to this issue. Best regards, J.

I am reaching out regarding the flights my mother and sister booked to visit me in the USA through TravelUp. Their flights are scheduled for June 16th, [redacted], with a return on June 30th, [redacted]. Due to the current situation with COVID-19, I am trying to explore potential refund options for them. Despite having one month until their departure, my mother, who is over 65, has been advised against flying due to her age, and there is an international travel ban in place for the USA. I have been unsuccessful in contacting TravelUp for clarification on available options, and I am wondering if their travel insurance that includes cancellations can provide a solution for a refund. Your advice on how to proceed in this situation would be greatly appreciated.

Hello, I have been trying to get a refund for my cancelled flight from Helsinki to Shanghai booked with Juneyao Airlines through Travelgenio. The cancellation was due to COVID-19 and China closing its borders. I received notice of the cancellation on May 31st and submitted a refund request on Travelgenio's website. However, I have not received any updates for months. When I check my refund status on Travelgenio's My Trips page, it does not show that my flight was cancelled. Juneyao Airlines advised me to contact the ticket agency for the refund process. They mentioned that the refund application should be made before the first scheduled flight. I am seeking assistance in expediting my refund as I am entitled to a full reimbursement for the ticket price. Thank you for your help.

I am requesting Skyscanner to stop using the agent Get a Flight (Get4Flight) moving forward. I value Skyscanner's reputation for trustworthiness and assumed the same of Get a Flight. My issues with this agent include: - The agent changed my connecting flight without informing me, causing a 12-hour layover instead of 2 hours. - I spent over an hour on the phone to correct the mistake, but the agent refused to acknowledge their error. - When I tried to cancel a flight due to COVID-19, the agent refused, leading to an airline no-show and no refund. Skyscanner should reconsider sponsoring Get a Flight as my experience may not be isolated. This incident has made me less inclined to use Skyscanner for future flight bookings. Thank you.