SkyScanner.com Customer Service Issues

I purchased a ticket through MYTRIP.COM at 2 a.m. today. I called at 8 a.m. to cancel it, but they said I would lose all the money due to undisclosed airline terms. As I found them on skyscanner, I assume there are general rules for customers. I want help since I asked for cancellation within 12 hours. MYTRIP.COM directed me to the airline, and the airline mentioned it didn't understand why they won't refund me yet as the ticket and payment were recent. I hope for your support.

I noticed that the payment amount for the China Airlines ticket I booked through Skyscanner didn't match the original price listed. China Airlines processed a refund immediately after payment, leaving me puzzled. - The Skyscanner listing showed the ticket cost as [redacted],[redacted] won for a China Airlines flight from Taiwan to Korea. - On July 13, I paid TWD 27,[redacted] (KRW 1,[redacted],[redacted]) to China Airlines, which was different from the expected amount. - I tried to cancel the booking right after payment, but it was unsuccessful. - The cancellation was processed on July 14, but only a partial refund of TWD 15,[redacted] (KRW [redacted],[redacted]) was received on July 17. - After contacting my credit card company, I was advised to seek clarification from China Airlines directly. - Despite contacting the Korean branch and headquarters, the cancellation process was confusing. China Airlines stated that cancellations are only allowed after 48 hours, not 24 hours. - Even though I received an email confirming cancellation within 24 hours, China Airlines hasn't approved the refund yet. - The refund policy mentioned was a [redacted]% refund before the flight and after 48 hours. I've tried reaching out to China Airlines, but I haven't received a prompt response. I would appreciate it if Skyscanner could verify if there was an error with the ticket from the start.

Subject: Disappointment with Edinburgh Airport Car Hire Experience Dear Customer Service, I am writing regarding my recent experience with the car rental service at Edinburgh airport. After a difficult week dealing with the loss of my father, I arrived at the airport to pick up a car using the booking reference number provided. Despite my booking clearly stating an "on airport" pick-up, I was shocked to discover that the car rental company had moved off-site two weeks prior. This misinformation caused me a great deal of stress and inconvenience as I had to locate the shuttle bus pick-up location. The staff at Interrent were apologetic, but the situation was extremely frustrating, especially given the circumstances. I believe it is essential for accurate information to be provided to customers, and I hope this issue will be promptly addressed to prevent further confusion for other travelers. I kindly request a refund for the additional fees paid for an "on airport" pick-up, as the service provided did not meet my expectations. I trust that you will take this matter seriously and make the necessary changes to avoid similar incidents in the future. Sincerely, A. Donnelly

Hello, I am Izyan Z. I need help adding my middle name to my booking made through Skyscanner with Gotogate.com. Despite multiple emails and calls, the issue with missing middle names on my ticket remains unresolved. ANAAIR mentioned they allow name corrections in advance, but as the ticket was issued by a third party, Gotogate must contact their ANA Agency Support Desk for amendments. My flight to Tokyo is on 18/10/[redacted]. The booking number is KV21AU. Please assist in contacting Gotogate urgently to resolve this matter before my departure. Thank you for your help. Best regards, Izyan

Hello, I am Izyan Z. I need help adding my middle name to my booking made through Skyscanner via Gotogate.com. Despite contacting Gotogate.com multiple times and reaching out to ANAAIR, the airline advised that name corrections must go through the agency. The airline can make corrections in advance, but since the ticket was issued by Gotogate, they need to handle the amendment with ANA Agency Support Desk. My flight to Tokyo is on 18/10/[redacted], and I urge swift resolution before then. Our booking number is KV21AU. Your assistance in resolving this matter promptly is greatly appreciated. Looking forward to positive news. Best regards, Izyan

I recently booked a flight departing on Saturday, August 11th, and noticed an error on my email confirmation stating it departs from Beirut to Manchester instead of Manchester to Beirut. This mistake has caused me frustration, especially since I always book through Skyscanner. After contacting Go To Gate, they mentioned this issue has occurred before due to a problem with the Skyscanner website. I am disappointed with this situation as I have already arranged my holidays. I am struggling to find a contact number for assistance, and this lack of support is unacceptable to me. I request for my flight to be corrected or a refund to be processed promptly. I am disappointed with the inconvenience this has caused. Flight No: KY9KUA -Tala T.

I recently purchased four tickets from Turkish Airlines through Aerobilet. Unfortunately, I haven't received a confirmation email yet, and the payment has been deducted from my account. This situation is causing me a lot of stress, and I urgently need assistance. I am extremely disappointed with their service, and I'm surprised that Skyscanner would endorse such a company to its customers. I am located in Egypt and it's crucial that I get these four tickets confirmed. Please reach out to me promptly. You can contact me at +[redacted]05.

I attempted to book a ticket to India on the Skyscanner website but did not find a satisfactory price, so I abandoned the booking due to the late hour. The following morning, I received a call from a person named Yash who claimed to be from Skyscanner. Yash inquired if I still wished to proceed with the flight search, and subsequently, he sent me two itineraries to Goa, India via WhatsApp. After selecting an itinerary, Yash provided me with Sky scanner account details for payment, and the total fare amounted to [redacted]. He assured me an e-ticket would be sent within an hour, but it has now been two days without any response to my messages on WhatsApp from Yash. I have notified my bank, Halifax, and they advised me to reach out to Skyscanner regarding this issue. The flight dates I intended were from 1st December from LHR to Goa, India, with a return on 5th February from Goa to LHR.

Yesterday morning, at 11 am on the 3rd of September [redacted], I purchased a flight ticket from Edinburgh to Shenyang on your website for £[redacted].89 through the connection from "my trip" website. Despite being informed that a receipt would be sent to my email, after nearly three hours of waiting, I did not receive any email regarding the ticket. I then decided to buy another ticket from Southern Airlines' official website for 5890RMB, which promptly sent the ticket information to my email. However, almost 24 hours later, this morning at 10:55 am, I received an email from "my trip" website with the flight schedule. At that point, I no longer needed the ticket and tried to cancel it through the customer service of "my trip" company, but was informed that cancellation was not possible. Upon contacting Southern Airlines, I found out that only 1330RMB could be refunded for the ticket. As a result, I incurred a loss of 4600RMB. I am seeking compensation from your company or "my trip" company due to the delayed flight information causing this loss. I hope to receive a response soon.

Subject: Concern Regarding Flight Booking Issue - Urgent Attention Needed Dear Customer Service, I am reaching out to address a pressing matter regarding a flight ticket I purchased through 'Get a Flight' on June 3, [redacted], via Skyscanner. The booking, verified by email the following day, bears the reference number PY565F84 with the Airline booking reference JGTIEJ. Upon my arrival at the airport on August 13, [redacted], I discovered that the flight reservation made on June 5, [redacted], with 'Get a Flight' had been inexplicably canceled without any notification. This led to me purchasing an additional ticket last minute due to prior commitments, including looking after my young children and work obligations. As the sole passenger for this trip, the unanticipated cancellation had severe repercussions, causing unprecedented hardship and inconvenience throughout my journey experience. I firmly believe I am entitled to compensation for the inflated ticket cost at short notice, compared to the original booking made months in advance. Despite my attempts to contact 'Get a Flight', I have yet to receive any response regarding this distressing issue. Your prompt attention and assistance in resolving this matter would be greatly appreciated. Warm regards, A. Babori

I recently booked a flight for my friend using SKYSCANNER and when I made the reservation through Kiwi.com, my name was on the ticket instead of my friend's. Despite contacting Kiwi.com and Air France, they are unwilling to change the name on the ticket. I encountered the same issue when using SKYSCANNER and had to resort to using incognito mode to make the booking successfully. This situation has been frustrating and time-consuming, potentially resulting in a loss of [redacted] pounds. I have always relied on SKYSCANNER without any problems before. Any assistance would be appreciated.

Hi there, I recently booked a flight for a friend through SKYSCANNER and Kiwi.com. Even though I unselected my name on my profile, the ticket came in my name instead of my friend's. Air France, the main airline, does not allow name changes, causing me distress. I have contacted Kiwi.com for hours without resolution. This issue occurred on both SKYSCANNER and Kiwi.com. After multiple attempts, I resorted to using incognito mode for it to work. I am frustrated after investing several hours and facing potential financial loss. I typically use SkyScanner and never encountered this problem before. I urgently need to correct the name on the ticket, as Air France's policies make rebooking costly. It seems to be a glitch on your website. Can you please assist in resolving this issue? Thank you.

I was searching for a flight from Tel Aviv to Malaga and came across a flight with El-Al from October 16th to 23rd for $[redacted]. I booked it through Joombofly.com, a site recommended by Skyscanner, only to realize later it might be a scam. After purchasing, they didn't send me confirmation. When contacted via Facebook, their response had poor spelling and was unprofessional. The ticket received was incomplete and seemed fake. Upon contacting El-Al, they had no record of my booking. Reviews online confirmed my suspicion that Joombofly is not a secure site and is likely fraudulent, despite being suggested by Skyscanner.

I'm having trouble navigating the new Skyscanner website. I've been a user for many years. My goal is to find affordable flights to Poland from London, but after spending an hour trying to get the information, I'm unable to access it. The website isn't listing the different companies and flights available on the dates I need as it used to. It used to provide necessary information efficiently. Unfortunately, I can't find a contact number to call for assistance. It's frustrating that the website has become challenging to use.

Earlier today, I booked a flight through Skyscanner with Kiwi.com for £[redacted]. However, shortly after, I received an email informing me of a price increase to £[redacted]! I promptly canceled the booking after speaking with my credit card company. Kiwi.com has assured me of a refund within 10 days, but I find this pricing practice unacceptable. I have been a loyal customer for years, but this experience has left me disappointed. It would be appreciated if you could investigate this issue as I'm sure I'm not the only one affected. Thank you, Philip Timmins. Booking number: [redacted]4, Passenger Name: Natthapha Timmins.

Regarding Flight Booking Number: MDO88N, I kindly ask for assistance to reschedule some of the flight itineraries, without changing the dates. 1. Departing from Dubai to Baghdad on Emirates Airline flight number [redacted] on 18 October [redacted], I would like to change the destination to Najaf International Airport in Iraq instead of Baghdad on the same date. Flight time adjustments are acceptable. 2. Similarly, for my flights from Baghdad to Doha to Mashhad via Qatar Airways flight numbers [redacted] and [redacted] on 23 - 10 - [redacted], I request to reschedule the route to Najaf - Doha - Mashhad instead of departing from Baghdad International Airport. Your guidance is appreciated, Syed Ali

Hi, I'm Babu Roy. I received a message on WhatsApp from Rohan at Sky Scanner regarding my search for a flight from Manchester to Cochin. He has promotional offers with cheap rates. He provided a direct line number: +[redacted]04. He also shared the company bank account details for payment: Account Number: [redacted]8 Sort Code: 04-00-26 Account Title: (R GORSKI) Payment reference: RAPPA4 Kindly use the same reference (RAPPA4) when making the payment. Please reply promptly. Thank you.

I recently booked flights and a car rental through Skyscanner from LGW to Miami for August 21, [redacted], returning on September 1, [redacted]. The flights did not meet our usual standards, booked through Skyscanner, and I lodged a complaint with Norwegian Airline. Despite reaching out to Trip.com multiple times regarding the car rental company, 'One Switch,' I have not received a satisfactory resolution even after 53 days. The rental voucher was for one driver, my son-in-law, R. Bevan. The total cost was $[redacted].60, with a $23.72 deposit paid to Skyscanner, and the remaining $[redacted] was due at pick up. Unexpectedly, I was forced to be added as an unnecessary additional driver upon pick up, incurring an extra cost of $[redacted].41. The car's condition was not as expected, with various dents, scratches, near-empty fuel, and overdue service maintenance, leading to disappointment. Despite my efforts to address these issues, my complaints have not resulted in a satisfactory resolution. I hope Skyscanner can assist me in escalating my concerns for a better outcome, as this experience has not positively represented the company's reputation. Thank you for your anticipated help. June H-V.

I made two bookings for the same date and destination today through two different vendors on the Skyscanner website. I saw the 24-hour cancellation policy message but assumed it was standard practice for international travel and didn't check the details. After booking the first trip, I found a better offer from Atlanta, where I live, and tried to cancel the initial booking within the 24-hour window. However, I couldn't locate the cancel button and realized I needed to check the cancellation policy details. One booking is with Fareboom (Order O-2B951747) made at 7:30 pm EST, and the other is with Vayama (e-ticket confirmation # VUS-[redacted]2) made around 10:30 pm EST. I am seeking assistance to cancel one booking with a full refund, preferably the New York booking with Fareboom. I'm not looking to rebook elsewhere, just to resolve the duplicate booking issue. Please reach out before the 24-hour deadline ends. You can contact me at [redacted]. Your prompt help is greatly appreciated.

I booked through your website with Via.com, but the agency is not issuing my tickets promptly. They provided their booking number but haven't given me the airline booking number within the expected timeframe. Despite contacting their India head office, they directed me to their Hong Kong office, which only communicates via email. I have reached out several times but keep receiving the same "in progress" response. I would appreciate your assistance with this matter.