Sixt Rent A Car Customer Service Issues

I have a rental reservation from 6/28-7/5 to attend a wedding in Oregon. Despite checking all the terms, I encountered conflicting information about whether I can travel out of state with the car. SIXT initially confirmed it, then revoked the authorization through various communication channels. Their email mentions a cancellation fee without clear disclosure in my documents. Despite multiple requests for guidance and resolution, I have not received a satisfactory response beyond the possibility of rescheduling. With over 30 days before my rental starts, I seek a prompt resolution to avoid last-minute rebooking costs. I am pursuing a full refund due to the uncertainty and inconvenience. Thank you for any assistance provided.

Hello, this is Diane Potter. I experienced a flight delay last night which caused me a lot of inconvenience. Despite trying to contact the office multiple times, I was unable to speak to a person for assistance. Subsequently, I had to rent another car at Payless since I missed the shuttle and Sixt was closed when I arrived. If I had been able to communicate with someone, this situation could have been resolved promptly. My confirmation number is [redacted]. I kindly request a refund of $[redacted].00 on my credit card for the trouble I faced. Thank you.

I have been trying to reach a representative for help with registering for an express card. Despite my attempts on both yesterday and today, 9/6, I haven't been able to get through to a person. I am encountering issues with receiving an email response to reset my password. When trying to use the provided link, I keep encountering a [redacted] error. I have a car rental scheduled for two weeks from today and urgently need assistance to obtain an express card. Thank you. E. Bolton

I booked a car through a third-party site, which then used another third-party site. I've tried reaching out to Sixt without success and spoke to Priceline, who mentioned they can't update my reservation. I need to adjust my reservation to start tomorrow, September 26, instead of today, September 25. Details are as follows: Priceline Request Number: [redacted]7 Sixt Rent A Car Confirmation Number: [redacted] Could you please assist me with this change?

I made a car rental reservation for September 1, [redacted], from Atlanta airport (ATL) to Asheville airport (AVL), but the confirmation email indicates a return to ATL instead. I attempted to adjust the reservation due to AVL not being an available location, but was unsuccessful. Cancelling the reservation would incur the full cost. My confirmation number is: [redacted].

We rented a car from Sixt in Norway and prepaid with a credit card. The $[redacted] charge on July 16th went through without issues. However, upon picking up the car, we were required to pay a deposit of around $[redacted], refundable upon returning the car undamaged. This deposit also covered toll road fees. We recently received a statement showing the toll charges with no mention of damages, stating we owe $0. There is no indication of receiving the deposit back minus toll fees. The deposit no longer appears on my credit card, and I am unsure if this is related to Sixt. My bank informed me that the deposit vanished after 5 days due to inaction by Sixt.

Hello, my name is A. Mohamed and my booking reference number is [redacted]. I am a loyal member of SIXT with the membership number [redacted]3. In the past, I have always been pleased with the service provided by SIXT. Unfortunately, I recently experienced a family tragedy with the passing of my mother due to cancer. I had prebooked a vehicle in Egypt from 14/10 to 28/10 for her funeral. However, upon arrival, I was informed of an outstanding balance with SIXT that I was unaware of. I am eager to resolve this matter promptly as I had no prior knowledge of it. I sincerely apologize for any inconvenience caused and am ready to address this issue as soon as possible. Thank you for your understanding and assistance during this difficult time. A. Mohamed

I received a letter on June 20th, [redacted], regarding an overdue charge for a chip on the paintwork. Upon receipt of the letter, I paid the damage compensation demand of [redacted].38 euros. I initiated a claim with my excess waiver insurance company, Zurich, and they requested documentation. Sixt sent a copy of the invoice showing the payment for the damage compensation charge. My insurers are asking for copies of invoices detailing the damages, associated costs, and total amount paid. They also require the final invoice for repairs or reports. Despite multiple emails requesting this information, I have not received a response from SIXT claims department.

I had a disappointing experience with SixT rental company in Aguadilla, PR. They changed the am for pm in my husband's reservation, forcing him to pay again for a new booking. The replacement vehicle provided was the wrong size and broke down in traffic, leading to further inconveniences. Despite my husband's protests, SixT charged his account $[redacted].00 twice for alleged damages to their faulty cars. Communication with SixT has been challenging, especially since the booking was made through CartCrawler.com based in Ireland. When seeking assistance, CartCrawler.com directed us back to SixT. The total charges amounted to $2,[redacted].80, including various fees and deductible charges.

Dear Sir/Madam, I am reaching out regarding an issue with a Sixt Car Rental in Edinburgh. On July 12, [redacted], we rented a car from the Edinburgh center to return it on July 23 at the airport. Upon pickup, we were offered a higher-end vehicle due to the unavailability of the requested one. On return, a minor scratch on the front bumper was noted and marked by a Sixt employee. The subsequent repair cost quoted by Sixt seemed excessive compared to other Edinburgh workshops. We feel misled and are seeking a refund or a fair resolution. Despite presenting alternative quotes, Sixt has insisted on charging a higher amount. We are perplexed by this discrepancy and would appreciate a prompt response to address this matter. Sincerely,

I am interested in renting a car on Christmas Eve, 24th December [redacted], at Venice, Italy Airport (VCE). Unfortunately, my flight lands after the regular customer service hours. I have been informed that there are two car rental companies at VCE that offer late pick-up with a lockbox system. I am flexible and can pick up the car earlier to accommodate the closing time, with a return on the 28th of December [redacted], but I need a late pick-up arrangement. I am prepared to pay extra charges for this service and would like to make a reservation in advance. Please confirm if this can be arranged.

I reserved a car in Dublin to pick up at the Conrad Hotel. I received two confirmation emails on Sunday, March 15th. When I arrived at the rental office, they requested a credit card, which I didn't have. I tried to show them the confirmation emails, but they refused to proceed with the rental. I attempted to send all the documentation, including a bank statement showing the [redacted].83 euro charge, but the system locked me out after four incorrect attempts with my reservation number [redacted]. Please assist in resolving this issue and update me on the status.

Reservation #[redacted]/Reference #[redacted]4 On May 23, I attempted to extend my reservation and discovered a discrepancy in the pickup time available online versus the store's closing time at Sixt Las Vegas McCarran. Despite being assured that the issue would be resolved, no one contacted me within the promised 48 hours. Following up on May 25, I was informed that canceling online would result in a fee. After expressing my dissatisfaction, Richard from reservations acknowledged the error and promised corrective action, but a refund has not been issued yet. Despite leaving my phone number and email on repeated calls and emails, I have not received any updates or refund. The miscommunication regarding the store's hours and lack of follow-through from the store manager and customer service team has left me frustrated. I am requesting a full refund of $[redacted].26 and suggest a courtesy credit voucher is in order given the level of service experienced.

I had a reservation to pick up a Mercedes C-class in Denver, CO on March 15, [redacted]. Due to a winter storm, my flight got canceled and United rescheduled me for March 16, [redacted]. When I tried to change my car pick-up online, the new rate was $[redacted] instead of the original $[redacted] for 5 days instead of 6. After a long wait, I spoke to an agent who seemed disinterested. She only changed the pick-up time in the email, not the date. When I called back, the second agent was unhelpful and rude. When I asked to speak to a supervisor, the agent insulted me without realizing I could hear her. The phone disconnected a few times when I tried to call back. It was an incredibly frustrating experience.

I made a travel reservation through Travelocity for a Mercedes, paid $[redacted]. When I arrived in FL on 4/6/[redacted], I presented my Chime Visa, which I used to pay, but you requested a major credit card. Since I don't have one, you wouldn't give me the car or refund my money. You advised me to contact Travelocity, which I did. After they reached out to you, you agreed to only refund $60 out of the $[redacted] I paid.

Hello, I am reaching out regarding invoice # [redacted]. Unfortunately, I have not received any responses to my numerous emails, and the phone line appears to be non-functional. During my visit to the 5th Street branch, Eddie informed me that my bill would be adjusted with a discount to compensate for the inconvenience faced during my recent car rental experience. On Tuesday, May 4th, I had reserved a BMW, but upon arrival, only a Volvo was available in the same class. During my drive from Miami to Naples, Florida, I encountered a low tire pressure warning and was in need of maintenance on the I75 (alligator alley) with no safe stopping points for approximately 80 miles. This caused great distress as I had to find a safe place to pull over, which made me late for my appointment. The workmen at the gas station helped me refill the tires with air, noting the dangerous levels of pressure differences. This situation was not only inconvenient but also unsafe for a solo female traveler. I believe my rental bill should be adjusted for that day, as discussed with Eddie. I appreciate your prompt attention to this matter. Thank you, Kathy K.

During my work trip to Miami Beach, I rented a car to explore on my last day. Pickup was smooth, and I was assured a one-day rental if I returned the car by 1pm the next day. Opting for an upgraded Volvo, I enjoyed the ride, although the brakes were concerning. Despite arriving at the airport at 1pm after refueling, my return receipt indicated 1:05pm and I was charged for two full days. Frustrated by the lack of customer service via phone, I emailed as suggested but received no response. While the counter staff were pleasant, resolving issues post-rental proved challenging.

I am seeking assistance regarding an issue with my recent rental. I noticed that my credit card was charged $[redacted].27 more than the original invoice amount of $[redacted].42, which was the total advertised by Priceline for immediate online prepayment. Upon picking up the keys on June 18, [redacted], the counter representative at the airport acknowledged the reservation amount of $[redacted].42 as the total cost. I am eager to resolve this matter promptly before contacting my VISA card issuer or the Federal consumer commission. The invoice received today shows an incorrect amount of $[redacted].00, which was not communicated prior. I am requesting a refund of $[redacted].27 to be credited back to my VISA card, along with the security deposit. Thank you for your prompt attention to this issue. I can be reached at [redacted]. Regarding the rental return conditions at the airport: 1. Ensure the fuel tank is full. 2. Return the car cleaned of all personal belongings and trash. 3. The vehicle was returned multiple hours before the scheduled time.

I need assistance with a refund issue from Sixt at the FLL airport. The supervisor, possibly named Bernette, assured me a full refund for a rental after they couldn't accept my credit card. Due to this, my family vacation funds were affected, and we had to incur additional expenses. Seeking confirmation on the reimbursement process for the total amount of $[redacted].74 as promised by Sixt agents. Additionally, I am hopeful for a reimbursement of $[redacted].55 plus an $80 tip, totaling $[redacted].55, which we spent on an Uber due to the rental car unavailability. Any updates on when this issue will be resolved would be greatly appreciated. Thank you.

I recently noticed an extra charge of $22.62 on my card, which was added by Sixt after my rental on June 1, [redacted], under agreement number [redacted]. Sixt explained in an email that this was for toll charges from mistakenly using a toll road in Denver. However, I am puzzled by the 4 toll charges they claim, as we only made one wrong turn onto a toll road. I reached out to Sixt for a breakdown of the toll charges but have not received a response. Moreover, upon picking up the rental in Denver, the vehicle was dirty inside and out, had a change oil alert, and the speedometer was set to kilometers per hour without any instructions for adjustment. Ensuring the cleanliness and readiness of the car should be a basic standard for rentals.Jeff C.