Singapore Airlines Customer Service Issues

I'm Jessica Walsh, and my husband is Zak Mulligan. Currently on a Singapore Airlines flight with Booking Reference USO742 from Bali to Singapore (SQ [redacted]), then from Singapore to Mumbai (SQ [redacted]). The delay in the Singapore to Mumbai flight caused us to miss our connecting flight to Kochi. We booked another flight to Kochi to avoid extra expenses and time loss. We hope for a refund due to the inconvenience. We had to rebook flights costing $[redacted] and incurred additional expenses for essentials as our baggage didn't arrive as promised. I'm a Star Alliance gold member with ID CB124035. Please advise on the assistance available.

I flew from Newark to Singapore on September 17 and returned on September 27 with Singapore Airlines. I had requested my almost 20,[redacted]-mile trip to be credited to my Alaska Air account, but unfortunately, I used an inactive Alaska Air mileage number unknowingly. I contacted both airlines, and they are suggesting different steps to resolve this issue. Alaska Air asked for a letter from Singapore Air confirming my flight, but Singapore Air mentioned they need Alaska Air to request the mileage credit directly. However, Alaska Air stated they are unable to do so. I am at an impasse, especially since I no longer have my boarding passes. My reference number with Singapore Air is NLA8FY, and my ticket number is [redacted][redacted]. My Alaska Air account number is [redacted]06. Can anyone provide assistance with this situation?

Dear Singapore Airlines, I'm writing to inform you that I cancelled my booking (Reference no: QNDI6T) on December 11, [redacted], through your website. However, the refund was processed to my old MasterCard, which is no longer in use as it has been blocked. I have contacted your customer service hotline, and they mentioned that the refund was processed automatically by the website. Unfortunately, I am unable to receive it due to the MasterCard issue. I kindly request that you refund the amount to my new MasterCard (5[redacted] 0[redacted], POSB Passion Card). I would appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue. Best regards, Ms. Kyawt Thiri Han IC: G[redacted]U Phone: [redacted]1

Hello, I am writing to inform you that I recently canceled my booking (Reference number: QNDI6T) on December 11, [redacted]. I performed the cancellation via the website. However, I encountered an issue because the Mastercard linked to my account had been blocked. I have since replaced the old Mastercard with a new one. When I contacted customer service today, I was advised that the refund had been processed by the website. Unfortunately, due to the old Mastercard being blocked, I am unable to receive the refund on that card. I believe Singapore Airlines may have received the refund, and I am unable to access it. Therefore, I kindly request that the refund be transferred to my new Mastercard number: 5[redacted] 0[redacted] (POSB Passion Card). I would appreciate it if you could assist me in resolving this matter and provide guidance on how I can receive the refund. Thank you for your attention to this issue. Warm regards, Ms. Kyawt Thiri Han National ID: G[redacted]U

Hello, I'm currently looking into booking a flight from Brisbane to Kuala Lumpur with a layover in Singapore. However, on my return journey, my friends and I will be flying from Kuala Lumpur to Singapore together, but then I'll be continuing solo from Singapore to Brisbane. My friend is eyeing the 11:55 departure, while the best option for my flight is much later, around 18:00. I really want to sync our flights. I'm considering booking separate flights for myself (BNE - SIN, SIN - KUL return), but I'm unsure if this means I'll have to collect my luggage upon arrival in Singapore, haul it around the airport, then re-check it for my next flight. Thank you for your help.

12/1/[redacted] I, Lakhmi JAIN, with KrisFlyer number [redacted] and booking reference VJVZGA, will be traveling from Adelaide to Split on 15 June [redacted]. I am writing to request assistance with my baggage allowance and meal preferences for my upcoming flights: Adelaide (ADL) - Singapore (SIN): - SQ278 on 15 June (Mon) - Refreshment and Lunch - Special Meals: Vegetarian Indian Meal Singapore (SIN) - Dusseldorf (DUS): - SQ338 on 15 June (Mon) - Supper and Breakfast - Special Meals: Fruit Platter and Vegetarian Indian Meal Dusseldorf (DUS) - Split (SPU): - EW9960 on 16 June (Tue) - Special Meals: Any Vegetarian Meal Split (SPU) - London (LHR): - OU490 on 20 June (Sat) - Special Meals: Any Vegetarian Meal London (LHR) - Singapore (SIN): - SQ319 on 20 June (Sat) - Dinner and Breakfast - Special Meals: Fruit Platter and Vegetarian Indian Meal Singapore (SIN) - Adelaide (ADL): - SQ279 on 21 June (Sun) - Supper and Breakfast - Special Meals: Fruit Platter and Vegetarian Indian Meal Thank you for your assistance. Kind Regards, Lakhmi JAIN

I am Natasha W. and I recently made a flight reservation from Frankfurt am Main, Germany, back to Christchurch, New Zealand, to see my mother who is awaiting a brain scan due to a head injury. This morning, Singapore declared that starting Monday, they will not permit transit passengers from Germany. I urgently need to change my flight from Sunday, the 15th, to tomorrow, Saturday the 14th. I booked my flight through Omio.de and despite contacting them several times today, they have not provided any information. My booking reference is SYG8ML and I require confirmation promptly if this change is feasible, as I must also rearrange a four-hour trip to Frankfurt before the flight. Your assistance in this matter is greatly appreciated in this challenging situation.

We have a confirmed booking to fly from London Heathrow to Changi on the 24th of August [redacted]. We plan to spend two nights in Singapore before flying on to Perth, Western Australia on the 27th of August [redacted]. Our return flight out of Perth is scheduled for the 29th of September [redacted], arriving at London Heathrow on the 30th of September. These flights were booked and confirmed in September [redacted] before the onset of the COVID-19 pandemic. Due to Australian regulations requiring us to quarantine for two weeks upon arrival in Perth, we may need to extend our return flights to the middle of October. We are interested in understanding the additional administration costs and fare adjustments that this may entail. We appreciate your help with this matter. Mario & Anastasia Donnetti.

I need to change my booking with Singapore Airlines as my flight is less than 48 hours away. I am attempting to reschedule it for February. Unfortunately, the online service is not working, the live chat bot is unresponsive, and I have been unsuccessful in reaching customer service through calls to two different cities, being disconnected after a long hold, and receiving no response to three online request forms submitted since November 6.

I made a booking on flight SQ403 from Delhi to Singapore for February 7th for myself (Arun Kumar Gupta) and my mother (Savita). The PNR is 5ZH4QT. The ticket numbers are [redacted][redacted] and [redacted]. Unfortunately, my mother fell very ill and required hospitalization, so I contacted the India office to cancel the tickets as I was unsure of my return date. Medical documents were provided for my mother. On February 3rd, I received an email from Singapore Airlines confirming the cancellation of my tickets and a refund in 6 weeks. Tragically, my mother passed away on February 11th. I then booked new tickets for myself (Arun Kumar Gupta) and my wife (Monika) for a return flight from Delhi to Singapore on March 1st, anticipating the refund. Despite sending multiple emails and filling out the online refund form, I have not received any further communication or the refund. I kindly request assistance in expediting the refund process.

I purchased a ticket for July 21, [redacted], from JFK NY to Cebu, Philippines, returning on August 23, [redacted]. I'd like to modify it to depart from LAX to Cebu, Philippines, and return from Cebu, Philippines to LAX on the same dates. I've tried reaching out via email, online forms, Facebook messages, and comments, as well as calling their customer service daily with long wait times without any assistance. Many others on Singapore Airlines' Facebook page seem to be facing similar issues with their nonexistent customer service. I urgently need to adjust my flight details before July arrives to avoid increased costs but have been unable to do so despite all my attempts. Unable to request a refund due to the requirement of phone assistance, I am at a loss. I'm hoping for a solution to be found promptly.

Booking Reference: 62GDKY I'm reaching out regarding our travel situation. On March 24, we arrived in Jakarta, only to realize that visas on arrival are not available there. We had to return to the Philippines and rebook flights with Singapore Airlines. Both my son and I have return tickets to Indonesia through Jakarta for March 29. However, obtaining a visa in Jakarta is time-consuming and we might not make it in time due to the e-visa process. Considering the visa-free option in Bali for Filipinos with visa on arrival, we kindly request to redirect our return flight to Bali on the same date. My husband, who flew in from Canada and whom I haven't seen in 8 months, is already in Indonesia waiting for us. Your prompt attention and understanding would be highly appreciated. Thank you.

I, Willie John Jacob & Graceamma Joseph John, both US citizens, traveled from Los Angeles to India in [redacted] and had our return flight on Singapore Airlines canceled due to COVID. Despite sending multiple emails with all the details, we have not received a response regarding our refund. We had to cancel the credit card used for the ticket purchase. I have tried contacting the Los Angeles office over 50 times without any success. The Singapore customer service line kept me waiting for over an hour with no response. I am seeking a refund for the unused ticket. Please advise me via email at [redacted] or on my cell phone at 00 1 [redacted]. My Booking Reference is JKEGJR. Thank you, Willie John Jacob from Las Vegas, USA.

I had a Singapore reservation under the name using KrisFlyer miles with locator # 6QLWLX. I cancelled days in advance of my flight due to Covid issues, but the mileage was never refunded to my account. I've attempted many times to contact a live agent through the chatbot with no success. I also emailed them explaining my cancellation reason, which included selecting "other" as the cancellation reason. Despite responding to their inquiry, I have not received a response. This is the first time I've encountered issues with Singapore regarding mileage refund. I utilized mileage from my husband's Gold KrisFlyer account. I'm seeking help to ensure the correct mileage redemption is refunded.

Hello, I am reaching out regarding my booking with reference number 52kqkb and my Krisflyer number [redacted]. I contacted your Sydney office to resolve issues with accessing my 'Manage my booking' portal and requested a new password, although I had selected the option to "be remembered." Unfortunately, the staff member was unable to assist me, and no email was sent to help me log in. I made another call tonight to explain the situation and also wanted to book seats for myself and Ms. Burnane. However, the call was abruptly ended after a 30-minute conversation under the guise of transferring me. I attempted to log in using two different email addresses, 1. [redacted] and 2. [redacted], but despite requesting a new password, I did not receive any emails for either account. I kindly request prompt assistance to resolve these login issues so I can arrange seating for my upcoming flights from Singapore to Frankfurt and Frankfurt to Munich. Thank you, Kenneth Newman

Subject: Lost/Delayed Baggage Experience with Singapore Airlines I am writing about my recent experience with Singapore Airlines flight SQ237 arriving in Melbourne, Australia on July 29th. Upon arrival, I was informed that my bag had arrived but was missing. Despite filing a report (reference number MELSQ49884) and waiting 48 hours without any updates, my frustration grew. After reaching out to Swissport and other parties, I finally received a call from customer service admitting my bag had only just arrived two days later due to not being loaded from the originating flight in Copenhagen. The initial misinformation and lack of communication have left me feeling disappointed in the customer service provided. This issue is not isolated, as a similar incident was reported in the media with delays in bag retrieval. The lack of transparency and misleading information demonstrate a pattern of poor customer service on the land side operations. While Singapore Airlines may excel in flight service, this experience highlights shortcomings in ground services. Clear communication and honesty are essential in addressing customer issues promptly and effectively.

I booked a flight with Singapore Airlines, but when I traveled from Sydney to Singapore and Kolkata on August 2nd, I was asked to board Scoot Airlines. Similarly, for my return journey from Kolkata scheduled for the 29th of this month, it appears that I am again scheduled to board Scoot Airlines from Singapore to Sydney. While I understand that Scoot is a partner airline of Singapore Airlines, the services provided were below standard with no free refreshments, entertainment, or blankets available. I usually prefer flying with Singapore Airlines and was disappointed with the service on Scoot. I would appreciate it if you could confirm if we will be traveling back to Sydney on Singapore Airlines instead of Scoot, as my 3-year-old had a difficult 10-hour journey from Sydney to Singapore. Our departure airline number is SQ8516. I would be grateful for an update. Best regards, Pallabi

Subject: Refund Request and Complaint Regarding Flight from Singapore to Sydney on 13/08/[redacted] I am writing to formally request a refund and an apology from Singapore Airlines due to a recent disappointing experience. During my return flight from Singapore to Sydney, the airline unexpectedly changed my booking from the standard international flight SQ8516 to the lower quality budget airline SCOOT TR012. This change resulted in a subpar flight experience, which included significant turbulence, malfunctioning seat recline, lack of in-flight entertainment, poor quality meal, and even a charge for drinking water. Considering my previous positive experiences with Singapore Airlines, this deviation from the expected service was disheartening and has left me hesitant to use or recommend the airline in the future. I seek a refund for the discrepancy in service quality between the two flights and a detailed explanation for the sudden change. I lodged a complaint regarding this matter three weeks ago but have yet to receive a response addressing my concerns. I am hopeful for a prompt resolution to this issue. Sincerely, Pauline T. Winikoff OAM

Subject: Urgent Assistance Needed regarding Lost Luggage I departed from Chiang Mai International Airport on September 12th, [redacted], on flight SQ [redacted] to Singapore connecting to SQ [redacted] to Melbourne. Unfortunately, my Kipling brand black soft canvas luggage with two zips and wheels, weighing 19 kg, did not arrive in Melbourne with me. Despite visiting the lost and found office and contacting the provided number, 0[redacted]14, I have been unable to locate my belongings. The missing items are crucial, and their absence has caused significant inconvenience. I urgently require a resolution, including compensation for the lost items and a replacement plane ticket to Australia. I have been struggling to find assistance through my travel agent and Singapore Airlines. Please contact me at 0[redacted]90 or [redacted] until October 19th, [redacted]. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Orit Drori Italian passport nr. YB[redacted].

I purchased Singapore Airlines tickets through BudgetAir, but due to Covid, my flights were cancelled. I have been attempting to receive a refund from BudgetAir for two years without success. They informed me that Singapore Airlines refused a refund, and I must contact the airline directly. However, Singapore Airlines claims I must go through BudgetAir since I didn't book with them directly. I have contacted them, and although they once mentioned refunding me after verifying my credit card details, nothing has materialized. Airline reference: M4JSXQ Booking Reference: BNZ-[redacted] Flights: Friday 10 April [redacted] Christchurch - Singapore Changi Intl. Apt. Singapore Airlines Flight number: [redacted] Friday 10 April [redacted] Singapore - Changi Intl. Apt. - Kuala Lumpur Intl. Apt. Singapore Airlines Flight number: [redacted] Saturday 18 April [redacted] Kuala Lumpur Intl. Apt. - Singapore Changi Intl. Apt. Singapore Airlines Flight number: [redacted] Saturday 18 April [redacted] Singapore Changi Intl. Apt. - Christchurch Singapore Airlines Flight number: [redacted] I am seeking a refund or flight credit. Thank you, Heba M.