Shoedazzle.com Customer Service Issues

Regarding Order Number: [redacted]42. I purchased 2 pairs of shoes for my mom on June 4, [redacted]. The items were shipped and my credit card was charged on June 6, [redacted]. However, there have been multiple unauthorized attempts to charge my card by Shoedazzle, resulting in a successful double charge on July 28, [redacted]. I have been notified of these attempts by my bank and wish to have the duplicate charge refunded promptly. I would also like to cease any further unauthorized attempts to charge my credit card. The total amount for the shoes was USD $38.89, and they were sent to my mom, J.S., at 39 Hill Road, Severna Park, MD [redacted]. Please address this matter and respond to me at [redacted] I hope that this issue is resolved promptly and not related to any unauthorized VIP customer charges.

Hello, I wanted to share my experience with the recent purchase I made. I received my order ([redacted]79 - Keke Boot) yesterday. I had ordered a size 6.5 in the boots. Upon trying them on, I noticed that the left boot fits fine, but the right one feels significantly larger. Normally, I find my left shoe slightly looser, but this time it's the right one that feels loose. I suspect I may have been sent a regular 6.5 for the left boot and a 6.5 wide for the right one. Additionally, I took advantage of the 2 pairs for $39.50 deal when I made my purchase. Originally, I was going for the "first pair for $10" deal until I decided to add another pair. Although I was informed that the second pair was out of stock and I wouldn't be charged for it, I see that I am being charged $29.59 for the one pair. Is there any way you can assist with this issue? Thanks, Brianna

I am extremely disappointed with the service I have received from Shoe Dazzle. I purchased shoes during the 20 boot special and returned a pair for an exchange. I was wrongly charged for the exchange, even after being assured by a previous agent and supervisor that I should not have been. My order was canceled, and I was not refunded the money. I am now missing my original shoe and the exchanged shoe, out of $39.95. Despite this, the agent and supervisor claim I am only owed $19.95. When I requested to speak with an English-speaking supervisor due to communication issues, I was given the runaround. I have contacted Shoe Dazzle multiple times, but the problem remains unresolved. The lack of proper customer service and knowledge is unacceptable. I warned the representative that I could dispute the charges with my bank as I have documentation proving the return and cancellation on Shoe Dazzle's end. At this point, I am disheartened and no longer wish to continue doing business with Shoe Dazzle. I expect a swift and comprehensive solution to this matter, as it has been dragging on for almost a month. If you require additional documentation, please let me know.

I encountered an issue while trying to check out. I had 2 VIP credits and over 2,[redacted] points, which I intended to use to purchase 2 pairs of shoes. The first pair was white, and after applying the VIP discount, the total cost after tax and shipping was $2 and some change. However, when I tried to proceed to checkout, the page did not update despite multiple attempts. I even had a friend log in to check, and everything seemed fine on her end. Frustrated, I logged out, and upon logging back in after 10 minutes, my points had vanished, and the shoe cost reverted as if I had no points. I am confused as to why my points disappeared and I am hoping to have them reinstated. Where did my points go, considering I only selected the shoes and proceeded to checkout?

I accidentally created 7 accounts, not realizing I was only allowed one per person. I made a purchase on each account, but when I tried to track my order, I found out all my accounts were canceled. After contacting customer service, I learned about the account policy and that my orders were automatically canceled. I was assured I would receive refunds within 24 hours. One order was not canceled and will be shipped. However, only 5 out of 6 payments have been refunded, with $16.39 missing. Despite sharing my confirmation orders, I am unsure which account was not refunded as they were all deleted. I called customer service again, but they were unable to assist me satisfactorily. The representative mentioned there should be no further refund despite me being charged. I appreciate any help you can provide.

I recently discovered a recurring charge from ShoeDazzle on my VISA ending in [redacted]. I do not recall signing up for this subscription and have not made any purchases. I would appreciate guidance on pursuing a refund for the $39.95 monthly fee or placing orders for shoes/items. If these options are not viable, I urgently need assistance in canceling this unwanted subscription.

Today, I received my faux fur boots, but I was disappointed to find the box torn and the shoes appearing to have been mishandled during shipping. This was my first order from ShoeDazzle, and the poor condition of the package has left me feeling hesitant to make future purchases.

I purchased two pairs of shoes on October 24. One pair arrived promptly with the fast shipping I requested. The second pair arrived a couple of weeks ago; however, it is not showing in my account summary. When the second pair shipped, $39.95 was charged, and then another $39.95 was deducted from my account recently. This seems to be a mistake, and I am requesting an immediate refund. Best regards, Jane E.

I have received unexpected charges after canceling my VIP membership. They have billed me $39.00 twice, which I cannot afford. I tried to order a pair of shoes and noticed a price increase when my VIP status was recognized. The price went up to $[redacted] plus an additional $2.90, but my valid debit card payment was repeatedly denied with error code [redacted]. I do not want to link a new bank card with them due to this experience. Please send the shoes at the original price of $39.00 and accept the $2.90 charge to finally resolve this matter. I am disappointed with these issues and will inform others about my experience with this company. Thank you for your assistance in addressing this matter. - R. McFaul

I have been waiting for my ShoeDazzle order since November 21st. Despite being told by a live chat agent that USPS had the package, USPS does not have it. I attempted to contact them through TrustPilot and SiteJabber, and was promised a response from customer service, but no one has reached out to me. I just want my package to be shipped promptly. According to their website, it should take no more than 14 days to receive an item at a US address from their facility, so the delay is concerning. If there was an error on their end, I request that they rectify it and send my order with expedited shipping. Any assistance in resolving this matter would be greatly appreciated.

My first order with your company was sent on Feb. 12, but no one was available to receive it. I have been in contact with Purolator numerous times to arrange a redelivery. Despite giving them my neighbor's buzz code, as well as providing it to your company, I have yet to receive my initial order. The tracking number hasn't helped me locate it either. Where is my first order? On a positive note, I received my second order today and I am delighted with it. I informed Purolator that if no one answers the door, they can deliver it to the nearby post office as an alternative address. Also, please double-check the email address I just provided. Thank you.

I terminated all my accounts with Shoe Dazzle approximately a month ago because they attempted to double charge me for my VIP membership. After facing difficulties and feeling disrespected, I eventually received a refund with the assurance that all accounts associated with my name, address, phone number, and bank card details were closed. However, to my dismay, I recently noticed a charge from Shoe Dazzle on my bank statement. I will not tolerate unauthorized charges and demand that all accounts linked to my information be closed immediately. If this matter is not rectified promptly, I will be compelled to take further action against Shoe Dazzle. Kindly refund the amount taken from my account and ensure this does not occur again. I am highly disappointed by this situation as I used to appreciate your products. The charge details are provided below for your reference. Thank you. - P. K. [redacted] 99 Ave, Surrey BC, V3T1E6 [redacted] [redacted] PROOF OF TRANSACTION: Apr 16, [redacted] - Point of Sale - Visa Debit INTL VISA DEB RETAIL PURCHASE IBI*SHOEDAZZLE [redacted]00 39.95 USD @ 1.[redacted] $51.44