Sharp Customer Service Issues

I am writing to share my disappointment with SHARP company. Since purchasing the AC unit, frequent issues have required costly servicing surpassing the initial cost. Since March [redacted], the AC has not functioned properly, leading to sleep disruptions for my children. Despite filing complaints, the response time was excessively long. Unprofessional conduct was displayed by officials providing vague information and inadequate service. Technicians visited with changing diagnoses, soliciting additional funds for ineffective repairs. Communication with Branch Manager Mr. Ajay Singh yielded unhelpful excuses, further highlighting the lack of resolution. If my issue remains unresolved within three days, legal action against SHARP will be pursued. Enclosed are supporting bills and receipts for reference.

Hello, I purchased a Sharp Aquos Smart HD TV at Tesco in Limerick, Ireland, within the last 12 months. The TV came with a built-in Netflix app that has been functioning perfectly until recently. I have been encountering an error message whenever I try to watch a show, displaying the message: "We're having trouble playing this title at the moment. Please try again later. Error code: tvq-pm-[redacted] (5.2.12)." I reached out to Netflix, and they mentioned that the error is due to a recent app update. Despite deactivating the app and resetting the TV as advised, the issue persists. Netflix suggested contacting the TV manufacturer, indicating that the firmware may need updates to recognize the Netflix app's changes. I believe others might be facing a similar problem. I would appreciate guidance on how to update the TV to restore access to the Netflix app, as it's essential for me. I await your response regarding this matter. Thank you, Paul.

I, Minakshi J. from Allahabad, bought a 40" LED Backlight TV (model LC-40LE380X, Serial Number [redacted]55) from Reliance Digital Civil Lines, Allahabad in mid-July '18. By the end of October '18, the TV displayed no picture, only blinking lights. After trying to contact Sharp customer care with no luck, I reached Reliance Digital. They connected me with Reliance Service Tool to report the TV malfunction on 6/11/[redacted]. The service representative confirmed the TV panel was faulty and scheduled a repair. Despite requesting a replacement due to the short time frame, Reliance Digital insisted on only replacing the panel. The communication has been poor, with no updates or approval status provided. During a visit on 17th Nov'18, the store mentioned the replacement request was not approved. I am now seeking clarification on the service coverage, the lack of response, the product quality, and the refusal to replace the TV as per warranty terms. Customer Details: Manish R. H/o. Minakshi J. Allahabad [redacted], [redacted] The Manager, Mr. Gourang Mandal ([redacted]), was unhelpful and displayed a rude attitude during the interaction, which added to the frustration of this situation.

I am having difficulty changing the channel while watching cable TV on my recently bought Sharp Smart TV. The TV came with a SHARP-ROKU TV remote control instead of a regular remote. I have reviewed Sharp's manual and searched online, but I cannot find a way to change channels while viewing cable content. Do I need to purchase a universal remote to operate my new TV, or is there a method to change cable channels with the smart remote? It seems like there might have been an oversight in the design.

I bought a Sharp Smart 32-inch TV from Tesco in Mansfield, Nottinghamshire last November as a Christmas gift for my children. After a few weeks of watching, it prompted an update that caused the screen to turn upside down, making it impossible to correct. Without the receipt, Tesco was unable to assist me, resulting in the awkward solution of mounting the TV upside down for my children to watch. Now, the screen is completely blank, playing an unseen music channel at full volume that cannot be adjusted. Additionally, the TV turns on by itself. This is very distressing and disappointing, considering the TV is only a year old, purchased for £[redacted]. I would appreciate it if someone could reach out to me to discuss possible solutions. The TV model is Sharp LC-32CHG6021K.

I have been trying to find a reliable Sharp SPC524 projection clock with a thermostat that can accurately measure the indoor temperature. Despite returning two clocks that displayed the indoor temperature 4-6 degrees above the actual temperature, the issue persists. I have been in touch with customer service, and despite assurances of testing the replacements, the problem remains. The latest clock received is still reading 6 degrees higher than the actual temperature. It seems the testing process might not be working effectively. I am aware of the temperature defect in the product and was informed it was rectified, but the replacement remains faulty. I am seeking a properly functioning clock. I have the replacement clock available if needed for inspection. Kindly provide a return shipping label for the defective unit. My address is Gregory Shaffer, [redacted] Taney Ave, Frederick, MD [redacted].

I've been trying to find a working Sharp SPC524 projection clock with a built-in thermostat to accurately measure indoor temperature. I've had to return two clocks because they consistently display a temperature 4-6 degrees higher than actual. Despite promises from customer service that the replacement would be tested, the issue persists. I just received the latest replacement, and it's still off by 6 degrees. I don't believe it was properly tested as assured. I'm aware of the prior temperature defect in the product, and even though I was told it was fixed, the replacements remain inaccurate. I'm requesting a functional clock be sent to me. I have the defective unit and can return it. Kindly provide a return shipping label. My address is Gregory Shaffer, [redacted] Taney Ave, Frederick, MD [redacted].

I have been attempting to purchase a Sharp SPC524 projection clock with thermostat to accurately measure indoor temperature. Unfortunately, the two clocks I bought and returned both displayed indoor temperatures 4-6 degrees higher than actual. After contacting customer service and being assured the replacement would be tested, I received the new clock only to find it still reads 6 degrees above the real temperature. I doubt it was properly tested as promised. Although informed that the temperature issue had been fixed, the replacement is inaccurate like the previous ones. I am seeking a functional clock that displays the correct temperature. I am willing to return the defective clock if necessary. Kindly provide a return shipping label to facilitate the process. My address is: Gregory Shaffer [redacted] Taney Ave Frederick, MD [redacted]

I bought a Sharp TV two years ago. The first TV broke before the one-year mark. I received a replacement TV after waiting for a month and a half, but even this one had hardware issues and stopped working three weeks after the warranty expired. Geek Squad came out last week to fix the TV, but the technician said it was out of warranty and couldn't be repaired. After contacting Sharp, they said the repair was authorized and two parts were ordered. An appointment was scheduled for yesterday, but no one showed up. When I called today, I found out there was no record of the appointment or parts being ordered. I was told to wait 48 hours to speak to a supervisor. The whole situation has been frustrating, and the customer service has been terrible. I need this resolved as soon as possible.

I have been trying to get a Sharp SPC524 projection clock with a thermostat that can accurately measure the indoor temperature. I have purchased and returned two clocks because the displayed indoor temperature is consistently 4-6 degrees above the actual temperature. Despite assurances from customer service that the replacement would be tested, the issue persisted with the latest replacement clock received. I suspect it was not properly tested as promised. I know the product had a temperature defect that was supposed to be fixed, but the replacement clock still shows the same inaccuracy. I am seeking a functioning clock that accurately reports the temperature. I have the replacement clock available if needed for return. Please provide a return shipping label. My address is as follows: Gregory Shaffer, [redacted] Taney Ave, Frederick, MD [redacted].

I have been struggling to find a functional Sharp SPC524 projection clock with a built-in thermostat. Unfortunately, I've had to return two clocks as both displayed indoor temperatures consistently 4-6 degrees higher than the actual temperature. Despite assurances from customer service that the replacement clock would be tested, the issue persisted with the new clock. I received an email promising testing but the replacement clock still shows the incorrect temperature. I am disappointed as I believed the temperature defect had been resolved. I am now requesting a properly functioning clock to be sent to me. I am willing to return the faulty unit if required, please provide a return shipping label. My contact information is as follows: Gregory Shaffer [redacted] Taney Ave Frederick, MD [redacted]. I am hopeful for a clock that accurately displays the temperature.

Product Name: Sharp Inverter AC Recently, during our annual AC service, we were informed of the need to replace the coil. Despite having the coil replaced, we encountered another gas leakage problem after just 2 months. The service department of the company has only provided empty promises when contacted about the issue, and it has been over 10-12 days without any service official being assigned to resolve the problem. Overall, the after-sales service experience has been very disappointing. The continuous delays in addressing the issue might compel us to escalate the matter and seek assistance from the consumer court. Details of the unresponsive service center mentioned: Service Center: PD Services Phone: [redacted], [redacted] We are hopeful for a prompt response and resolution from your end.

I bought a Smart TV, model LC-40LE380X, at Gaisano Mall-Iriga (Robinsons Appliances) on June 12, [redacted]. Shortly after, it started experiencing issues such as turning off and on automatically, remote control malfunctions, and very low sound volume on Netflix even at maximum volume. I reported the problem within two weeks of purchase and requested a replacement. However, I was advised to reset the unit myself and contact an authorized service center. Despite resetting it, the issues persist. I recently received an SMS and scheduled a technician to visit my home for a check-up. Today, July 15, [redacted], the technician arrived and started testing the unit without explaining the process. When asked, he mentioned he is not a direct Sharp employee. I am disappointed and frustrated with the product. My family has been loyal to the Sharp brand for years. I have personally purchased several Sharp appliances from washing machines to TVs, and my loyalty to the brand remains strong. I hope for a prompt response. Thank you.

I recently purchased a Smart TV (LC-40LE380X) at Gaisano Mall-Iriga (Robinsons Appliances) on June 12, [redacted]. Shortly after, I began experiencing issues with the unit such as automatic turn-offs and turn-ons, remote control problems, and very low sound volume when watching Netflix even at maximum volume. I reported the problem within two weeks of purchase and was advised to reset the unit myself. Despite performing the reset, the issues persist. I received an SMS a few days ago and scheduled a technician to visit my home for further assessment. Today, July 15, [redacted], a technician arrived but did not explain the testing process clearly and mentioned that he is not a direct employee of Sharp. As a long-time supporter of the Sharp brand with various Sharp products in my family's history, I am disappointed and frustrated with the quality of the Smart TV I purchased. I have consistently chosen Sharp products over the years, and I hope my loyalty is valued. I look forward to resolving these issues promptly. Thank you.

Dear Madam/Sir, I am writing to address the issue I am facing with the Sharp washer dryer machine I bought on June 4, [redacted]. I reported a fault with the machine over a month ago on June 20, [redacted]. This is the second breakdown, and I urgently need it fixed. The repair timeframe is far too long, exceeding the acceptable 28-day limit. I am extremely frustrated with this delay. The customer service at Sharp, contacted at [redacted]6, has not been helpful, which has been very upsetting. When I reached out to 'Team know how,' they also acknowledged the prolonged repair time under warranty and suggested bringing it to Sharp's attention. I have had enough and demand immediate action. If this is not resolved promptly, I will insist on either a refund or a replacement. Otherwise, I will escalate this matter. I am deeply disappointed and distressed by Sharp's handling of this situation, which is taking a toll on my well-being.

Dear Madam/Sir, I want to express my concern about the Sharp washer dryer I purchased on June 4, [redacted]. I reported a fault with the machine over a month ago, on June 20, [redacted]. This is the second breakdown, and I'm urgently in need of a repair. The repair time is exceeding 28 days, which is unacceptable. I cannot wait that long, and the customer service at Sharp, which I reached at [redacted]6, has not been helpful, which is very upsetting. I spoke to a member of the 'Team Know How' team for assistance, and they agreed that the repair is taking too long, considering the warranty. They suggested I escalate this issue to Sharp. I demand immediate action. If not resolved promptly, I will request a refund or replacement and escalate this matter further. I am disappointed with the service from Sharp, and this situation is negatively impacting my well-being. Regards, Sylvia

I am disappointed with the experience I have had with my Sharp refrigerator purchased in Egypt. Three months ago, I contacted Al-Arabi Company for repair, but the refrigerator has still not been fixed. After a conflict with the agent, the refrigerator was taken for repair and returned after 28 days, still not functioning properly. The high temperature of the refrigerator may even pose a fire hazard. As a loyal customer, I do not believe this level of service is acceptable from a reputable company like Sharp. Despite contacting Al-Arabi Company for months without a resolution, I am hopeful that by reaching out to Sharp directly, my issue can finally be resolved. I hope for a prompt response to maintain Sharp's positive reputation and prevent further customer dissatisfaction.

I am inquiring about the quality of your products and the service provided by your agents and distributors. I purchased a Sharp refrigerator in Egypt from Al-Arabi Company, which has been experiencing a malfunction for the past three months. Despite contacting the dealer, the refrigerator has not been repaired, and after much dispute, it was finally taken for repair only to return 28 days later still not functioning. The refrigerator now overheats, posing a potential fire hazard in my kitchen. I am disappointed in the service provided by both Al-Arabi Company and Sharp. After unsuccessful attempts to resolve the issue with the dealer, I am reaching out to you directly in the hopes of finding a resolution and maintaining your company's reputation. I look forward to your prompt response.

Two days ago, I purchased a new Sharp Aquos Sense 2 (SH-M08) smartphone and am currently locked out of it. I initially set up fingerprint security but did not create a numeric unlock code. Despite unlocking the phone with my fingerprint in the morning, later in the afternoon, I was prompted to enter a password instead with no fingerprint option. Since this is my first smartphone, I am certain I did not set up a password. Living in Japan without Japanese language skills has made it difficult to communicate with local phone numbers and store staff who only speak Japanese. I am now wondering if there is a default unlock password for this model or if there is a way to provide my account details to unlock the phone. Any assistance would be greatly appreciated.

We bought a Sharp dishwasher under warranty. The service engineer has been out twice, fitting a new valve internally each time resulting in our kitchen being flooded. Our kitchen has flooded at least four times since getting this dishwasher. We now need to replace the kickboards on our units, and my expensive laminate flooring is damaged. I am currently using a humidifier to dry out the kitchen. I expressed my loss of confidence in the repairs to the engineer and requested a refund due to the repeated flooding. Sharp refused, citing the engineer's belief that it could eventually be fixed. I am concerned about the ongoing risk of flooding and the damage it has caused.