Sears Home Warranty Customer Service Issues

I had Sears Warranty come to my house to replace the auger motor for my KitchenAid built-in ice maker. However, the technician ended up cutting and splicing wires to install the new motor instead of replacing the plug. Later, when the auger motor failed again, no technician would work on it due to lacking UAL certification requirements. Despite my continuous notifications, no supervisor has called me back. They now claim I have no recourse since it has been more than 4 months after the initial service. I demand they either restore the unit to its original working condition or replace the entire unit at their expense. I am prepared to take legal action if necessary. Your assistance is greatly appreciated. - D.F.

Two weeks ago, when the temperature in Virginia reached the 90s, our air conditioner wasn't blowing cold air. I had a warranty plan that I believed covered home appliances, but it turned out to be specifically for the dryer. I scheduled an appointment to add R22 to the AC, hoping to expand my coverage, but was unable to. When I tried to cancel, I was redirected to the home warranty department, where they convinced me to retain the plan with a promise of a 20% discount on AC repairs. However, the technician who came to assess the AC suggested it was too cold for adding R22, and later, a different company serviced it without issue. Despite our initial technician's advice, the AC was successfully repaired with R22. I am seeking a refund for the fee and wish to discontinue the appliance warranty service. Despite my loyalty as a Sears customer for over 15 years, sorting this out has been frustrating. My service order number is [redacted], and the technician's ID is [redacted].

I am frustrated with Sears Home Warranty customer service as it's been challenging to resolve my recent repair. A technician from Cinch visited and identified a compressor issue, stating it wasn't covered for my split mini unit despite purchasing extra coverage in August [redacted] for $85. This situation comes after a previous repair in February and now facing another problem so soon. The service request number is SCCP2246A6ED. I've spent considerable time seeking assistance, dealing with unhelpful responses and being transferred back and forth between departments. I've requested to speak with supervisors or managers without success. I urge for a knowledgeable representative to review my case, schedule a new appointment with the appropriate AC expert, and contact me promptly. My phone number is [redacted]. All purchase details, including the mini split AC service plan, can be confirmed on the Cinch website. I hope for a more efficient resolution moving forward.

My microwave recently broke down, and I have a warranty that costs $49 monthly. Initially, the repairman mentioned that they couldn't find the required part and would need to replace the microwave. After following up, I was informed that they had located a manufacturer for the part, but it wouldn't be available until next month. Having to rely on the stove or oven for heating food isn't ideal for me. I've had numerous conversations with different representatives, and each provided varying information. The latest update indicated that the part would be available tomorrow, but the repairman couldn't come for another two weeks. I am feeling quite frustrated with the situation. I'm contemplating canceling my warranty, although I'm hesitant to make a hasty decision. I appreciate any assistance you can offer.

I received a replacement washing machine from Sears a week and a half ago, but I didn’t accept it as they didn’t have orders to haul away the old machine as agreed. Despite confirming the haul-off service with Sears, the delivery company was not aware of it. I’ve been trying to resolve this for three days, spending a total of 6.5 to 8 hours on the phone with Sears’ customer service. While the representatives are polite, they haven’t been able to connect me with a Manager or Supervisor who can assist with the issue. I initially called Sears Warranty, where I was told the haul-off was covered, and now I’m struggling to get them to honor that agreement. It's frustrating that I keep having to explain the problem repeatedly to different reps without making any progress.

I have been a loyal Sears Service Agreement customer for almost 50 years. About three years ago, my trash compactor broke and was deemed irreparable. I was promised a replacement, but never received any follow-up. Over a year ago, I was informed that the compactor couldn't be replaced with the same model and that a check would be sent for me to purchase a new one. Unfortunately, I am still waiting for this check after nearly three years. I have signed and returned the required paperwork over a month ago, and was assured that the check was on its way. Yet, I have not received it. The amount is $[redacted]. My name is Neata McDonald residing at [redacted] LakeSide Dr., McCalla, AL [redacted]. I find this situation truly frustrating and unacceptable.

Since November 15, [redacted], my refrigerator has not been working. I contacted Swars warranty and scheduled a repair for November 30, [redacted]. The repair service identified the need for a new condenser and said the part would be ordered. However, the part has not arrived yet. Despite multiple calls to the warranty service, I have only been informed about my repair date. I have reached out to the repair company as well, but they only respond to emails. Today, the warranty service mentioned they couldn't find any record of the part being ordered. I have made numerous attempts to resolve this issue but have not had any success. I am looking for assistance in resolving this matter promptly. Thank you, M.P.

I have been having trouble getting Sears Home Warranty to communicate with me via phone, text, or email. Even though they sent me an email, my reply was apparently not received based on the email server message. This is the message I sent them: Hello, It has now been a week since I first reached out to your company over the phone. I paid the $75 processing fee after receiving a text request. On January 21st, I spent over an hour on hold. I contacted the Sears (Cinch?) office again and was informed to be patient, as LG would call me on Monday. Following this, I received a call stating that I would have to wait an additional 7 to 10 days to schedule a repair. Today, I received a text stating that there is no suitable replacement for my washer and provided instructions on how to obtain a refund and dispose of the washer. This situation is quite confusing. I had hoped to book a repair but it seems unlikely now. If nothing more is done, I may consider accepting the "exchange" offer of $[redacted] that they mentioned I requested. This might be the best course of action if I am unable to schedule a repair service promptly. Sincerely, Jeanine J.

I am reaching out for assistance on behalf of my elderly grandparents, both 80 years old, who encountered an issue with their refrigerator. Unfortunately, the Sears Warranty team's automated system redirected us to online services, which they are not comfortable using. Following an arduous process, we were connected to Baldwin Appliance Repair after going through the National Service Alliance. Despite paying $75 for a service appointment on 02/02 as indicated on the website, communication with Baldwin was problematic, with only text or email options available. The scheduled dates turned out to be incorrect, leaving us unsure of the service we had paid for. Despite explaining the urgency of the situation due to my grandparents' health, we were informed of a week-long wait for the repair assessment and further delay for parts ordering. As a result, we sought assistance elsewhere and are now requesting a refund due to the lack of professionalism and coordination between Sears and its outsourced partners. Thank you. Sincerely, Miranda W.

I need assistance with my Sears home warranty repair claim. We are waiting for a Cinch contractor to come and complete the repair, as we have received all the necessary parts. Unfortunately, our attempts to schedule a repair date have been unsuccessful. We have been trying to resolve this issue for nearly a month but keep getting transferred between automated phone calls with no resolution in sight. Please note that we cannot receive text messages, so we would appreciate being notified of any updates via phone or email at tcom2027@gmail. Thank you for your help.

I've had two repair technicians come to look at my LG Dishwasher, model # LDS5040ST, bought from Sears in Jacksonville, NC in 1/[redacted], over the past two business days. They couldn't figure out the issue since there's no serial number on the unit. I'm looking for customer service in the US with fluent English speakers to discuss replacing the dishwasher.

Hello, I'm Alma Romero. I recently purchased your $49.99 home warranty for my appliances and have some questions regarding the coverage. I'd like clarification on whether additional fees are required for each claim or if the monthly $49.99 fee includes coverage for multiple appliance breakdowns. During my first claim, I had to pay $[redacted].34 for my washer and $[redacted].85 for my dryer. Despite being informed of a 50% discount for the washer and a 25% discount for the dryer, I did not receive a detailed receipt showing the breakdown of costs, including labor charges. I'm uncertain about the discounts applied and the total expenses incurred. I was under the impression that the $49.99 monthly fee would suffice for any appliance breakdowns. Could you please provide me with written information explaining the terms of this warranty, specifically outlining what is covered and whether there are any additional charges beyond the $49.99 fee? Thank you, Alma Romero

Subject: Urgent HVAC Repair Request I have called four times to request service for my HVAC system. I spoke with supervisors and am currently waiting for confirmation from the authorization department. Unfortunately, there are no available service providers in my area, and I need to hire a local contractor due to my wife's asthma. The repair is urgent, and I was promised a call back at 2 PM EST, which has not happened. I have already paid a $[redacted] deductible to Sears, $99 to a local contractor, and anticipate at least an additional $[redacted] for a minimum labor charge. I have been a loyal warranty customer for years and find this level of service unacceptable. Any assistance would be greatly appreciated. Thank you.

The initial technician, June, assessed and ordered parts for the dishwasher, refrigerator, and clothes washer. The second technician arrived on July 12th, installed parts for the dishwasher and refrigerator, and began work on the clothes washer. After seeking permission from the boss to continue past the allotted time frame, the technician, Luis, mentioned missing screws and bolts. Despite promised return on July 18th, they closed the job as unrepairable instead of installing the drain pump, shock absorbers, and boot gasket. Despite numerous calls, an appointment for today, the 19th, was missed as they falsified a record of visit. A repair or replace offer was tied to a Service Protection Plan agreement received late. The discrepancy between technicians labeling the appliance as repairable and unrepairable has caused further delays and issues. The allegations of fraudulent claims, subpar service, and dishonest practices by Eddie Lampert are causing frustration and distrust in the company's operations.

I have been attempting for more than a month to have Sears Home Warranty replace my combination microwave/built-in oven. A technician visited in August, confirming that the user interface board needed replacing. The tech mentioned the part was no longer available and assured me I would be contacted about a replacement. Despite my numerous calls, I have yet to hear from Sears Home Warranty. Each time I call, I receive apologies and are given the runaround by every representative. After multiple attempts, a representative offered a cash settlement or a replacement oven, which I chose. However, to date, I am still waiting for the replacement oven. Sears Home Warranty continues to charge me monthly but has failed to fulfill their end of the service contract. I expect them to honor their commitment and replace my appliance promptly.

I have been attempting for more than a month to have Sears Home Warranty replace my combination microwave/built-in oven. In August, a technician identified the issue as a faulty user interface board, noting that the part was no longer available. The technician mentioned I would be contacted about a replacement oven, but no one from Sears has reached out. Despite calling them 10 to 15 times, I have only received apologies and no concrete solutions. After weeks, a representative finally mentioned the option of a cash settlement or a replacement oven. Opting for the latter, my spouse and I are still waiting for the oven. While the warranty is regularly billed, Sears is failing to fulfill their contractual obligations.

The repairman visited to fix my Maytag washer, and it required a new user interface assembly. After placing the order, I was notified that the part was out of stock. I contacted Sears Parts and various other suppliers, all confirming they had the part available. I wonder if Sears Home Warranty is limited to ordering from a single supplier. It would be more convenient if they could source the part from an alternative supplier with stock. How long should I expect to wait for the back-ordered part to become available? - Dr. S.

I am having trouble getting in touch with a live person using this number. My issue is regarding Sears Home Services, as mentioned in the automated message. I am trying to provide information about the parts that were delivered for my service call. Unfortunately, Sears is not allowing me to speak to a representative and the automated system seems to prevent human contact. Although I did manage to speak to someone at Choice Home Warranty, they may not be able to provide full assistance in this matter.

My washer was recently replaced by Sears Home Warranty, however, the parts sent for the repair were not used due to a discontinued part. I need assistance getting return labels to send the unused parts back to Sears as I was promised 5 return labels weeks ago but have not received them. These large boxes are taking up space in my garage and I'd like to have them removed promptly. My contract number for the washer and dryer is [redacted][redacted]. - Jayne K.

Yesterday, the repairman came to check the washer as it broke down in the middle of a cycle. He couldn't find any error codes, but upon inspecting, he said that the clothes might have thrown it off balance and nothing seemed to be wrong. However, the issue persists as the machine broke down again during a cycle. It is clear that the problem was not correctly resolved. I request your company to send another repairman to effectively address and fix the problem for which I have already made a payment.