ScentBird Customer Service Issues

Hello, I'm reaching out because I placed an order on November 10 for which $25 was deducted on the same day. However, I haven't received any notification or the product yet. My subscription is due to renew on December 5, so I'm concerned about the delay. I've tried contacting Scentbird multiple times with no success. The emails bounce back with an error message indicating the inbox is full, and I couldn't find a phone number to call for assistance. I've also tried reaching out via Facebook and Messenger. If I don't hear back from them today, I might have to escalate this issue to the BBB. Can someone please help me with this? Thank you.

I signed up in September [redacted]. After receiving my first sample and canceling the subscription, I was later charged by Scentbird despite not receiving any additional items. I disputed the charge with my credit card company. My concern is whether I can receive the cologne samples I paid for if I don't get a refund. I would appreciate your assistance in resolving this matter promptly.

Hello, I am a loyal customer, Jumina D. from Miami, Florida. I have a monthly subscription for a Prada Candy perfume delivery to my home. Unfortunately, my recent package did not contain the perfume, so I kindly request an investigation into this matter. My contact information is as follows: email - [redacted], and my address is [redacted] N.W 184th Terrace. I attempted to contact your company via phone but was unable to reach anyone, so I am reaching out via email. This issue pertains to my October order. I also encountered a problem when trying to alter an order, which resulted in a duplicate eyeliner order. Please advise on how I can make the necessary changes. Thank you, and I look forward to your response.

I recently subscribed to ScentBird and received my first order about 4 weeks ago with an empty package. I reached out to ScentBird via email, was assured the issue would be fixed, but 4 weeks later, I still haven't received the fragrance. They also charged my card again on Dec. 5th without sending the product. I urgently need a refund for the first month and the Tom Ford Black Orchid fragrance I ordered in full size. The customer service from Mike has been disappointing with no responses to my four emails. It's frustrating that there's no phone line to contact them. I am hoping to see a resolution to this problem today.

I need to update my credit card information with Scentbird as the card they have on file was compromised. I have been trying to reach them to provide my new card details as my husband's card, which was previously used for payment, had to be canceled due to fraudulent activity. Despite numerous attempts, I have not received a response. I would like to continue my subscription and provide my new card number. I can be reached at my email [redacted] or [redacted]. I hope Scentbird can assist me promptly to avoid any disruptions to my subscription. Thank you, Carol B.

I received my November fragrance in the mail, and everything seemed fine. The scent was lovely, coming with a new holder after a year. I stored it in my small purse as usual. The next morning, I noticed something wet inside my purse. Upon investigation, I found the scent bird travel bag wet, with the holder leaking. The bottom piece slid off, and I had to twist the white plastic piece underneath. Unfortunately, the perfume had leaked, causing the glue on the holder to give way. I only used the new fragrance once as it all went to waste in my purse. This is my second year with scent bird, and I would like to continue, but I lost out on a fragrance and a grey/silver holder. I would appreciate it if you could replace them. Thank you.

I have been in communication with this company for six weeks but my issue remains unresolved despite promises of a complimentary scent from my queue and a reduced fee for three months. Regrettably, I have not received any items, tracking information, delivery estimates, or any communication to inform me of progress. I strongly request that the four items I am due be sent to me promptly or that I receive a complete refund and have my subscription terminated. My experience with this company has been highly unsatisfactory, possibly the worst I have encountered. As an experiment, I reached out to a competitor and found a superior cologne selection. Within a week, I obtained my tracking details and delivery timeframe. I insist on a resolution to this situation as soon as possible. This entire process has been incredibly disappointing.

Hello, I am Wendy Piklor. I placed an order with Scentbird in November for two items, but I have not received them. Despite reaching out to them multiple times via email, I have not heard back. Initially, they requested my email address and home address, which seemed unnecessary as a subscriber. It appears Scentbird is not responsive to many frustrated customers. I hope to get assistance through this platform. They deducted $30 from my checking account without delivering my order. My email is [redacted], and my home address is [redacted] Cobblers Crossing McHenry Illinois [redacted].

I haven't received any products since October. My credit card statements show that payments are being deducted each month, but I have yet to receive anything. I have carefully selected my scents, so that shouldn't be the problem. I've encountered numerous issues with this company. I understand there may be challenges with moving, as I operate a home business and have also relocated. However, the lack of communication is becoming frustrating. It would be helpful to have a phone contact to speak with a real person. Please send me the products I've paid for or provide a resolution. Kindly respond to my business email address.

I have had a terrible experience with my recent orders through Scentbird. I signed up for two scents each month but only received one in December, with the other missing and never replaced. In January, I received only one scent again. I have been trying to resolve this for six weeks, providing my email, name, last 4 digits of credit card, and any other required information. Can someone please assist me with this issue promptly? I am frustrated with the lack of communication and resolution from Scentbird. Thank you, Kate D.

I received my Scentbird Fragrance shipment on 2-19-19 via USPS. The package was damaged, and the product inside was empty and had shattered glass. I am requesting a replacement, preferably a different scent due to allergic reactions. I have taken photos for evidence. Please advise on the next steps. Thank you, LS Contact Information: Email: [redacted] Address: [redacted] 29th DR SE, BOTHELL, WA 98[redacted] Phone: [redacted] I appreciate your prompt response as my previous attempts to contact you went unanswered. I value our business relationship but need reassurance of timely responses in the future. Thank you for your understanding. ❤

I subscribed to Scentbird and received my first bottle, but it doesn't spray when in the case. The holes for the spray and the case don't line up properly. When I tried to log into my account, it said there was no such account and prompted me to create a new one. Due to this issue, I used a different email address but was charged again for another subscription fee, which has left me frustrated. I want the $16.03 that was charged on March 1st returned to my credit card. It is unfair that I couldn't sign in with my original email, only to be told it was in use. This situation is frustrating, and I am disappointed that I cannot even contact customer service over the phone.

My initial delivery never arrived as it got lost in transit. According to UPS tracking, it was last seen at the Shreveport LA post office on February 28, [redacted]. Despite this update, there has been no progress or additional tracking details since then. Today, I visited the Jena LA post office to inquire, and they presented me with a piece of paper from the Shreveport post office containing a Scentbird label indicating it was mistakenly affixed to another package. As my first order is lost, I kindly request for a resend of my first month's subscription. The case that came with my initial order is essential for using my second order. Your swift attention to this matter is greatly appreciated. Thank you. Stephanie Elliott, [redacted] Yellow Bluff Rd, Jena LA [redacted].

I signed up yesterday to receive a scent for March for $11.21 with a coupon. After providing all personal and financial information, I decided to upgrade to a 6-month subscription for $69.05. The website indicates $14.95 a month. This is my second email regarding this issue, and I need a representative to respond or refund promptly. I would not have upgraded if I had known about this upfront payment. Both your website and a current customer mention monthly fees. Please acknowledge this and assist me. I cannot afford $80.26 all at once, especially when I am already tight on money. Thank you for your time. Email me at [redacted] or [redacted] for further communication.

I noticed charges on my credit card with discrepancy in the amounts and account information kept changing, causing inconvenience. There was a charge of $7.94 on 2/09/19 and $15.92 on 3/06/19. I request a refund of $7.94 to the credit card ending in [redacted] and $15.92 to the bank card ending in [redacted] quickly. I expected to receive my perfume this month but faced disappointments. I want these issues resolved and the refunds processed promptly. This experience with the beauty website has been very disappointing. Thank you for your attention to this matter. T.C.

Hello, I'm Kara F. I need assistance with my March box. Although the website states my box hasn't been shipped and is still processing, I upgraded last month and only received one of the two items. This month, nothing has arrived. I am worried about not receiving my purchased items after spending my money. The first box I ordered took forever to arrive, and the following one was only okay. I am unsure if there is an issue with my account or if there is a delay in shipping my boxes containing perfumes. I had to find a different way to contact you as I couldn't email you directly from the site. Please prioritize sending out my items promptly or refunding my money for the box. It's alarming that I have neither received shipping details nor the package after being charged almost a month ago.

I am requesting assistance with the delivery of my second Scentbird package. Despite receiving an email stating that it was delivered, I have not received it. I was also looking forward to completing the survey and receiving my Amazon gift card. I was unable to resolve this myself as I am not an employee of Scentbird. I kindly ask for a staff member to resend my missing package and the free gift I was supposed to receive for referring a friend. It would be greatly appreciated if communication with the staff could be improved, as the current method is inefficient and frustrating.

I recently noticed a billing error on my account. Three months ago, I updated my status to not renew my subscription, so I was surprised to see a charge. I did not add any items to my queue as I do not plan to receive any further products. To resolve this, I request a refund for the months I did not intend to use your service. I understand I failed to remove items from the April queue, and I am willing to pay for that single month while requesting a refund for the rest. Accountability is crucial in maintaining a positive company reputation. I appreciate your understanding and hope you will address this error promptly. Despite canceling my subscription, I am willing to offer positive reviews if this matter is resolved satisfactorily. Thank you for your attention to this concern.

I signed up for Scentbird on 04/04/[redacted], but haven't received my first order yet. The website states it should arrive within a few days of the purchase, but it's been delayed. I contacted them once with no reply. The payment was deducted on the 4th, but my Que status still shows processing with no tracking info available. It's frustrating to see others facing the same problem on the BBB site. I'm concerned as to why the payment was taken but the perfume is not delivered.

My name is Deborah Cornmile. My phone number is [redacted] and my email address is [redacted] You have overcharged me four times, including a large amount for a 6-month subscription. I don't want to cancel; I just want the excess charges returned to my bank account. I tried to upload screenshots of the transactions on your website, showing the amounts taken on the 3rd, 9th, and 13th. I provided my contact information and details. Please rectify this and refund the overcharged amounts. Thank you.