ScentBird Customer Service Issues

I have sent multiple emails and have not received any responses yet. I was recommended your fragrances by someone I trust, and even though I believe in the quality of your products, the lack of customer service is disappointing. I inquired about the status of my order but got no reply. Additionally, my perfume bottle arrived broken, and I still haven't received any assistance. I also reached out to inquire about the delayed shipment of my perfume, but again, no response. Although I love the scents, it's frustrating to experience delays in receiving my orders consistently. Although you deduct payment promptly, the shipping process seems slow. I don't want to cancel my subscription as I genuinely enjoy your fragrances, but I'm seeking acknowledgment and transparency regarding the issues I've encountered. I have checked my spam folder for any missed responses but found nothing. I simply want to understand the delay in my order and seek a replacement for the broken perfume, if possible.

Hello, I am Kendra Olson, and my email is [redacted] I need to cancel my subscription immediately due to fraudulent charges on my debit/credit card. I may have to cancel my card and I want to ensure no charges are incurred until the issue is resolved. I will resubscribe soon and am looking forward to exploring ScentBird. Please cancel my subscription as soon as possible. Thank you.

Last month, I contacted Scentbird to cancel my subscription. They assured me it would be done immediately as I no longer wanted to receive any more fragrances or products. However, I just discovered a charge on my bank account yesterday for another fragrance. I have informed them that the money needs to be refunded promptly, or I will involve my lawyer. I find these business practices unacceptable. I have tried to cancel my membership multiple times before, but their website has numerous issues, making it frustrating. Can anyone assist with this issue?

I made two separate payments through PayPal on April 29th for a month-to-month subscription with Scentbird. However, upon logging in, I discovered that my order is missing, and it seems like I don't have an active subscription at all. Despite PayPal confirming my two payments and the subscription details, I cannot access it on the Scentbird website. I was looking forward to receiving my perfumes, so I'm hoping this issue can be resolved promptly. Thank you for your assistance!

I am disappointed as I have not received my order placed three weeks ago. The delivery was promised by May 17th, but it has not progressed past the post office. Both UPS and USPS claim the other party is responsible, leaving me stuck with no resolution. The item I ordered for my daughter's birthday on the 20th did not arrive. I am seeking a refund or compensation for the inconvenience caused by the lack of communication and assistance. It is frustrating that there is no customer service phone number available for direct contact. Receiving a call from a representative would demonstrate a genuine effort to address the issue promptly. I hope for a satisfactory resolution and acknowledgment of the poor service provided in resolving product and service issues.

I have not received my order from * weeks ago. Your website said I would receive it by May **th, end of the day. Since then, it has been sitting at the post office awaiting acceptance and hasn't moved to the next level of shipping. I have contacted both UPS and USPS, companies responsible for delivering my package. Both say they don't have it, and the other company does. I have been communicating back and forth with both companies for over a week now. They explain there is nothing they can do because my package is still "in transit," making it challenging to locate. I need the item that was meant as a gift for my daughter's birthday on the **th, which has passed. I am looking for a refund or some form of compensation for the inconvenience. Unfortunately, I couldn't reach anyone by phone as your company lacks a customer service phone number. Having a human voice to assist would make a difference. I hope to see a resolution and compensation for the trouble I have faced due to the delayed delivery and the lack of adequate customer service.

For my first purchase with Scentbird, I had a discount percentage applied and also used a 50% off promo code for three items a month. The total should have been $7.64, but I encountered issues when placing the order. Consequently, my account was charged multiple times - twice for $10.65 and twice for $7.64. I should only have been charged once for $7.64 and should receive three perfumes for June and subsequent months. I have a picture of my account showing these erroneous charges. I request an immediate refund for the extra charges and only one charge of $7.64 for the three June perfumes. I had used promo codes and a starter discount. My name is Judith Miller, located at [redacted] Maple Street, Freeland, PA, [redacted]. Please assist me promptly to resolve this matter so I can continue ordering from your site. Thank you for your attention.

I received my initial perfume, but I haven't received anything for the past two months, yet I continue to be billed $14.95. I received a notification that something was tracking last month, but I have never received anything. You have billed me again for this month for $14.95. I am unsure if this is fraudulent, but I want a refund for both May and June. I have contacted the bank to report these charges as fraudulent since I have not received any products. I also want to cancel my subscription. I plan to contact the Better Business Bureau because after reading reviews, I am skeptical of your legitimacy. I request an immediate cancellation of my subscription and a refund of the charges. If I had been receiving my perfume, I would have continued to pay. My email is [redacted]

I signed up for a subscription at $11, then added another perfume at $10 per month. After referring my husband and Jeffrey H., we were supposed to receive a free perfume each, but we haven't received them yet. My husband got his 2 colognes 3 weeks ago, but I haven't received my order or the free perfume. Recently, $50 was charged for both our subscriptions, but my husband has only received his last month's colognes. I would like the owed perfumes or a refund for all the charges on my card.

I have reported your company to Wells Fargo's fraud department. I canceled my account on the 8th, yet you still withdrew money on the 10th. This is unacceptable. I have provided them with a copy of my account's status. It's frustrating that there is no customer service number available. It's disheartening that trust is hard to come by these days. I will also be reporting this on Facebook.

I received my first order and was initially charged, which was okay. However, on Saturday at 4:27 am, you charged me $16, even though the next day I was told there wasn't enough money in my account for the next payment. If this is the case, why was my money taken? This seems contradictory. I am concerned about receiving my shipment. If not, I would like a refund of the $16.

Hi, My name is Dawn H. and you can reach me at [redacted] I signed up for my subscription on May 6, [redacted], and received it later in the month. On June 4th, I got an email indicating a payment problem due to my lost debit/credit card. I updated my new card details, and the payment was processed on June 6th. However, I haven't received any information regarding my new order. On June 9th, I received a text message mentioning that my account needed updating. I clicked the link, added the information, and also sent two emails following up, but without any response from your company. Despite the payment being debited from my account, I haven't received any updates. I will have to cancel my subscription and request a refund if I don't hear back soon. The new scent I ordered was Kat Con D (saint) for June [redacted]. Please respond promptly.

Hello, my name is Kim Patterson. I'm reaching out about my monthly membership. I recently got my first perfume shipment and love it. However, I haven't received the subsequent shipments that have been indicated as on the way. Interestingly, my neighbor Katie Devers, who referred me to your website, has been getting multiple perfumes that she didn't order. We discovered that the tracking number for her packages, delivered to [redacted] Green Street, Park Forest, Illinois [redacted], matches the one I received for my missing packages. Despite us living in the same building with the same address but different names, she thinks these packages are for her. I've been charged for perfumes I haven't received, and I can't find a phone number to resolve this, so I'm hoping to solve it through this message. Katie has received three perfumes that I selected, and I haven't received any after the first one. It's essential to differentiate our deliveries as we both reside at [redacted] Green Street, Park Forest, Illinois [redacted]. I'm keen on resolving this and receiving the perfumes I've paid for; please reach out to me. Thank you.

Hello, I am writing to address an issue with the perfumes that I ordered but have not yet received. I have been charged for them on my account. My name is Kim Patterson, and I reside at [redacted] Green Street, Park Forest, Illinois, [redacted]. Interestingly, my neighbor Katie Devers, who shares the same address, has been receiving multiple perfumes erroneously. Upon discussing this with her, we realized that the last perfume order she received was a Versace fragrance that I had actually ordered for myself but did not receive. When we compared the tracking numbers, we were perplexed to find that her packages and the messages I received regarding my shipments had the same tracking number despite the different names on the packages. I truly enjoy the perfumes and do not wish to cancel my subscription, but I do desire to receive the ones I am paying for promptly. As of today, Sunday, June 16th, I have not received three of the perfumes that I was notified about. Kindly rectify this situation so that I can continue enjoying your products. Thank you.

On my first order from you, the fragrance bottle was empty, and after leaving a review, I received another empty container in my recent shipment. I noticed that you charged my account although I didn't receive the product. I initially gave your company a second chance, but unfortunately, the issue remains. My coworker, who recommended you, has had no problems unlike me. I'd like a refund for the second empty container and to unsubscribe from your mailing list. The quality control seems to be lacking, and I insist on the return of the funds taken from my account. I will be contacting my bank tomorrow to prevent any further charges from Scentbird.

I availed of the special offer for my first month at just $3.00. The payment went through, and I got an initial confirmation. After selecting my two scents, I received an email informing me about the delivery date, followed by another email confirming the delivery of my chosen scent. However, despite all this, I never received anything or a refund. Later, I got an email claiming my payment had failed, which was confusing since I had already been notified of a successful payment and delivery. Now, I keep receiving messages about unsuccessful subscription payments for this month, even though I intentionally held off payment due to the unresolved issues. It is frustrating to be in this situation, having waited so long for my scents, only to be bombarded with conflicting emails. I urgently need to know the status of my perfume delivery.

I attempted to skip July on your website, but was instead charged for it, even though I had already skipped that month. I would like to continue skipping July and also skip August. The website's options for skipping or canceling are not clear. When I clicked on "skip/cancel," my profile was updated without confirmation, charging me $15. I did not intend for this charge to occur. I request an immediate refund of $15 and to skip August as well. I have been struggling as a single mom of three young children, especially after being laid off. This situation is causing me stress, as my priority is my children's well-being. I hope this issue can be resolved as I do not want to cancel my membership. Thank you for your prompt assistance.

I recently encountered issues with my order delivery. The package was sent to the wrong address, returned without notification, and despite updating my address, another delivery was made to the incorrect location. After receiving an email about the successful delivery and subsequent shipment for the next month, I realized my address was still listed incorrectly in my account. I have updated it again today, but I am unsure if the changes will be saved. I am concerned about the two shipments that have already gone out and unsure how to proceed. This experience has been far from the convenient and enjoyable service I was expecting.

I would like to cancel the subscription for Daniel W. that was ordered in December for three months. I am unable to access Scentbird to cancel, and he used my credit card for payment. I have blocked charges from Scentbird with my credit card company. Unfortunately, Daniel W. is not available to provide account information. The communication with customers needs improvement; I was unaware the subscription would continue after the three months. The deliveries to [redacted] Pelly Road, Independence, KY [redacted], where Daniel no longer resides, need to stop. I do not seek a refund, only the cancellation of the deliveries. Please cease all future shipments immediately as payments from my credit card are blocked, and I will not authorize further charges.

Last month, $21 was withdrawn from my PayPal account, along with the additional $3. Today, $48.72 was withdrawn by Scentbird through PayPal. I am dissatisfied with your business practices as I did not authorize this payment. I was under the impression that the charge would only be $14.95. What is the $48.72 payment for? I am only interested in purchasing cologne or perfume. Please close my account after this transaction and ensure no further charges are made next month. If I do not receive a prompt response, I will be forced to report this matter to the Better Business Bureau.