Scandinavian Airlines (SAS) Customer Service Issues

I received an email regarding a deposit to be made into my Chase Bank account for Darina Galenchik. It stated that [redacted] USD would be transferred as compensation for a flight disruption. The email, signed by Samuel from SAS Customer Service, mentioned that they value my trust and apologized for any inconvenience caused. The message also included details about SAS and their effort to improve services. The email referenced a case number and booking information. It is good to see SAS taking responsibility for the situation and providing necessary compensation. I hope this resolves the matter and that future flights with SAS will be smoother.

On December 22nd, my Icelandair flight was canceled, and I was rebooked on SK [redacted] to IAD Dulles Airport, then further to SEA on Alaska Air. My baggage was supposed to be transferred to SEA, but it did not arrive with the flight in IAD. I reported the missing bags to an agent but did not receive an IPR (Irregularity Report) number for tracking. I reported the missing bags to Alaska Air and have a reference number for AK, but I need an IPR number to track them with SAS. A damage report has been made on the SAS website, but I still don't have my IPR number and can't reach SAS by phone. I have attempted various phone numbers and websites to contact SAS. The baggage numbers are SK274682 and SK274633. The booking reference is 2PI377. I will be flying to NYC on the 29th and then on to Cleveland, OH on January 4th, [redacted].

I lost my bag during my recent trips with American Airlines from Detroit to Chicago and SAS Scandinavian Airlines from Stockholm to Thessaloniki. GoldAirHandling in SKG filed a report for me but the tracing is ongoing. Unfortunately, SAS seems to have made no efforts to locate my bag despite evidence that it was transferred in Chicago from American Airlines. I used the American Airlines bag tracker and found that my bag was picked up in Chicago and loaded in Detroit. I need assistance as SAS's website doesn't give me access to my booking anymore. I would be grateful for help to determine if my bag is in Chicago or on its way to Stockholm. Please contact me at [redacted]. Thank you, Sofronis Mistakidis.

Our flight originally scheduled for 02/27/[redacted] from Zurich to Reykavik with reservation No. KJTOMF for 2 passengers has been delayed by one day to 02/28/[redacted]. While on vacation in Switzerland and Reykjavik, we had to pay for an extra night in Geneva due to the flight change. Despite our request to change our return flight from Reykjavik to Zurich being denied, we had to purchase 2 new tickets with Iceland Air to return to Switzerland. Additionally, we had to modify our Emirates ticket from Zurich to Abidjan, where we reside. We are seeking reimbursement for all costs incurred due to the flight cancellation on 02/27, including hotel, Iceland Air return tickets, car rental for an extra night, and Emirates return ticket modification.

Our luggage, belonging to M.M. and A.D., was damaged on SK1481 flight from Stockholm Arlanda to Bergen on July 21, [redacted]. The damage affected both the exterior and interior, causing dents, broken parts, and material damage to personal belongings totaling [redacted] EUR. The suitcase valued at approximately [redacted] EUR had to be discarded. Despite filing a complaint on the same day with accompanying photographs, we have yet to receive a refund after waiting for over six months. We are eager to resolve this issue promptly.

I am reaching out regarding a cancelled flight I had from Warsaw Chopin Airport to Copenhagen Airport on February 17th, [redacted] at 6:50 p.m. The flight with PNR SK2725 was cancelled just 30 minutes before departure. I was then provided with replacement tickets for a connecting flight from Warsaw to Gdansk at 11:05 p.m. on February 17th, and then from Gdansk to Copenhagen at 6 a.m. However, the first replacement flight to Gdansk was also cancelled. The second PNR was JUGLNV. Today, on February 18th, I was offered another replacement ticket for tomorrow, but the new date is inconvenient for me. I would like to request a refund for the ticket instead. I attempted to contact your helpline, but was unable to reach anyone. I greatly appreciate your assistance. Sincerely, K.K.

Hello, I'm an 87-year-old passenger who traveled from Boston to CPH on 2/24/23 on SAS flight SK928, which was delayed, leading to a change in my connecting flight to SK1418. Unfortunately, my luggage, like many others, did not arrive on time. I stood in line at the SAS baggage service for an hour and provided my information, including my mobile number. My bag was finally delivered around 18:00 on 2/26, but there were additional delays as SAS provided the delivery people with an incorrect mobile number. This caused me exhaustion and inconvenience, as I couldn't purchase necessary items like shoes, a warm hat, and scarves until the morning of 2/26. I have kept the receipts for these items, but I was not given a Property Irregularity Report (PIR) number for my claim. I am unable to retrieve it online and wish to file for compensation. My Locator number is J8Y3F7. Thank you for helping me obtain the necessary PIR account number created on 2/25. My name is Cynthia S., and my contact number is [redacted].

It has been three months since my luggage went missing during my journey through London Heathrow Airport. Despite numerous attempts to locate it, neither Heathrow Airport, Finnair, nor Juneyao Airlines have been able to track it down. Finnair claims they handed it over to Juneyao Airlines in Shanghai, but Juneyao Airlines staff have been unable to provide any updates. I am frustrated with the lack of assistance from both airlines and the airport, each pointing fingers at the other. Finnair insists Juneyao should handle the search, while Juneyao staff said they have limited resources to track luggage from other airports. I am seeking proof that my luggage was indeed transferred from Finnair to SAS in Copenhagen as claimed. I urge for cooperation between SAS and Juneyao Airlines to aid in the search effort. The lost luggage is black with a red rubber Mickey Mouse attached and diamond shapes on the sides. If anyone locates it, please contact me via email for picture verification. Additional details: - Tag number: [redacted] - Lost baggage system number: PVGHO10999 - Passenger: Initials W.W. - Phone number: +[redacted][redacted]

Hello, I'm Maria Helena De Donato Perez. My booking reference is O4362K. I am currently in Barcelona en route to Los Angeles with a layover in Copenhagen. Unfortunately, Flight SK [redacted] from Barcelona to Copenhagen got canceled, and as a result, I will miss the connecting flight to Los Angeles. The airline has rebooked me on a new flight to Copenhagen on March 29 at 13:15, but no alternative flight has been arranged for my journey to Los Angeles. Could you please assist me in finding a new flight from Copenhagen to Los Angeles for tomorrow after 13:15? Thank you.

Hello, Our flight from Newark is delayed, and we have been at the airport since 2:30 pm. I received the notification via email at 10:43, but I did not have internet access. Why didn't you send such critical information via SMS? We are traveling with a child, and now we must purchase all necessary items at the airport since 6:55 pm. We have not received anything to drink. Also, we have missed our connecting flight. As a result, we will arrive in Germany at 3:30 pm instead of 9:30 am. All our planned and paid activities are now ruined. The delay is about 6 hours, which is excessive. We are requesting a refund for all of us.

Dear SAS, I wish to report unacceptable behavior by the Chief of cabin personnel on flight SK596 from Reykjavik to Copenhagen on April 2, [redacted]. The flight, scheduled for 9:55, departed at 10:40. The cabin crew consisted of two men and two women, with an older man appearing to be in charge as he made announcements. As the last passenger boarding with a regular size cabin luggage (56cm*30cm*27cm, 7.1kg, see attached photos) and a laptop bag, the mentioned man insisted I check in my luggage due to limited space, without considering its size or weight. Despite offering to rearrange the overhead compartment to fit my bag, he rudely demanded I check it in. When I explained my concerns about my luggage not arriving on time for my final destination in Athens, he responded with a threatening tone, "Do you want to go to Athens?" Upon requesting his name for my report, he rudely refused. I find this lack of professionalism, rudeness, and perceived threat disturbing. I urge SAS's management to address this matter and ensure all staff treat passengers professionally, politely, and without intimidation. I await your response. Best regards.

I have been missing my luggage for almost a week now. I was traveling from Oslo to Greece using Serbia Airlines but couldn't make the journey due to visa issues. I was supposed to go through Belgrade, but my single-entry Schengen visa caused me to be sent back to Oslo. I asked about my luggage in Belgrade, and they assured me I would receive it back in Oslo. However, three days have passed, and I still don't have my belongings, including essential items. Unfortunately, I had to return to Oslo due to visa complications. I am upset with Serbia Airlines for providing me with incorrect information that led to this situation. I do not want to blame anyone, but I am kindly requesting the return of my luggage.

Reservation Nº UP6OTO for Ms. J.G. Merino. Unable to check in tomorrow for the Madrid to Palma de Mallorca flight. Have called the number [redacted]16 more than three times, but they couldn't fix the issue. This leaves me with only 45 minutes to catch the next flight to Stockholm from Palma, making it impossible to go to the SAS counter. If I can't check in online, it's SAS's problem, and you should take responsibility for my missed flight. My email is [redacted]

I made a flight reservation with a reputable airline, but mistakenly visited a fraudulent company's website instead of the real SAS site. Someone used my name, credit card, and flight details to purchase extra luggage for each member of my group without my permission. Even though I called the airline the next day, I was informed that the luggage fee is nonrefundable. A SAS representative advised me to reach out to you for assistance as I initially made the booking over the phone. My original intention was only to select assigned seats for my husband and me.

I am writing to share my disappointing experience with SAS. I had a flight from Oslo to Stockholm on May 27 at 19:20 with PNR 07WJ3Q. During check-in, I encountered an employee, #[redacted], who was rude and exhibited behavior that was upsetting, humiliating, and racist. The stewardesses onboard, Ema and Leonard, noticed my distress due to this unexpected treatment. I had politely requested to have my mileage card number added to my boarding pass, only to be met with refusal and rudeness. This interaction caused me great stress, especially after already facing delays at Oslo airport. I am requesting compensation for this unpleasant flight experience and hope that SAS will refund the ticket price.

Good morning, I have made a booking with Booking for a flight from Milan Linate to Stockholm on August 7, [redacted] with SAS on Flight SK690. My check-in reservation number is J4RFNE. I also have a return flight from Stockholm to Milan Linate on August 13, [redacted] with Booking on Flight SK689. My check-in reservation number for this return flight is J4PQDM. I would like to know the hand luggage allowance for the overhead compartment and the associated cost. Booking only offers the option to purchase a 23kg checked baggage. I am awaiting a response. Thank you.

My spouse and I had separate bookings for the same direct flight from CDG to Copenhagen on SAS departing at 11:00 a.m. The evening before, we both received cancellation emails from SAS without information about our new flights. We tried calling SAS without success and later booked tickets for the 16:05 flight. Afterward, we received new flight assignments; my husband's was at 12:50, and mine was at 17:50 on Air France. At the airport, we couldn't get on the 12:50 Air France flight together. To stay on the same flight, we declined the new flights and used our 16:05 tickets. However, we were not refunded for the previous bookings. We are seeking a refund for those tickets as we had uncertain reassignment times. SAS doesn't seem to have an email for complaints, and the standard form doesn't address this issue.

Subject: Appeal to End the Transportation of Dogs to Laboratories Dear Scandinavian Airlines Team, I hope this message finds you well. I am reaching out to you regarding a significant concern about the transportation of animals by your company. As a long-time customer and animal lover, I would like to share my worries about the practice of sending dogs to research laboratories. I recently learned that Scandinavian Airlines is one of the airlines involved in transporting dogs to laboratories for cruel experiments. This practice is not only unacceptable but also deeply saddening and concerning for many individuals who are sensitive to animal welfare, myself included. It is alarming to see that over 5,[redacted] dogs have been transported to European laboratories between April [redacted] and May [redacted]. These animals endure experiments that often result in their suffering and death. As members of the global community, we have a responsibility to protect and respect the lives of all living creatures, including our four-legged friends. Therefore, I urge you, as a respected and influential airline, to reconsider your involvement in transporting dogs for such experiments. By choosing to end this practice, Scandinavian Airlines would demonstrate its commitment to animal welfare and inspire other companies to do the same. I strongly encourage you to take positive steps by immediately suspending the transportation of dogs to laboratories. You can play a crucial role in safeguarding the lives of these innocent animals and promoting ethical practices within the airline industry. Thank you for taking the time to read this email and consider this important issue. I hope you will make the informed choice to support animal welfare and end this troubling practice. Sincerely, Alfred M.

Dear SAS team, I observed a distressing incident while boarding flight SK0903 to LHR from Oslo Airport. Despite the difficulty in finding this email address, I feel compelled to share my feedback. Two veiled women and their children were subjected to a public search of their handbags in what appeared to be a case of ethnic profiling. While security is important, the way this was handled was inappropriate and does not reflect well on a company of your caliber. Regards, Yaniss Aiche

When attaching information from my boarding pass, I want to report that I lost my iPhone 11 during my recent trip, which was in a brown case containing credit cards, cash (DKK and Euros), health insurance card, etc. I also lost reading glasses, nicotine products, and other items of no value/significance. I have contacted Rome Airport without success due to language barriers. Tthe items are likely lost on the plane or during security check (as I mistakenly left the airport area and had to be rechecked before accessing the baggage claim again). My phone is locked and the card has not been used. I would appreciate if SAS could announce my lost items. I can't purchase iPhone assistance as I have also lost my credit card. Kind regards, AD Christiansen Vesterbrogade 20 B, 1st floor, left [redacted] Copenhagen V Phone: [redacted]0 Email: [redacted]