Sanyo Customer Service Issues

Regarding New Dealer Inquiry Subject: Request for Updated Dealer Information Hello, this is Carmen Mejia representing Hekomanspace Car Audio/Visual Electronics in the Sales and Vendor Sector. Our company is interested in becoming a new dealer and would like to request updated information. We are excited about the potential of establishing a mutually beneficial business relationship. Company Name: Hekomanspace Car Audio/Visual Electronics Address: [redacted] Oceanside Blvd Ste. C, Oceanside, CA [redacted] Tax ID: 90-[redacted] Phone: [redacted] Contact: Carmen Mejia Emails: William Frazier - [redacted]; Carmen Mejia - [redacted] We kindly ask for the following information: - Dealer Price Lists - Downloadable PDFs of your catalogs - Inclusion on your mailing list - Catalogs to be mailed to our address Looking forward to your prompt response. Thank you, Carmen Mejia Hekomanspace Car Audio/Visual Electronics

I bought a Sanyo cell phone online in early May, a Sanyo Flip Phone with Model# SCP [redacted]. However, I was disappointed that when it arrived on June 3rd, it did not include a user manual. I am seeking help on how to purchase a user manual for the Sanyo cell phone model SCP [redacted] online. Kindly email me the details. I will greatly appreciate your assistance in resolving this issue. You can reach me at [redacted] My address is 49 Oakcrest Avenue, Middle Island, New York, Zip Code: 11[redacted]. Please contact me via email at your earliest convenience. Thank you! Sincerely, Joseph La Sala.

The volume on my FW32D06 TV has suddenly increased to [redacted], making it difficult to hear, even though it used to work fine at 30. I previously experienced this issue and contacted customer service, who advised me to adjust the equalizer settings to 10, which temporarily resolved the problem. Despite checking all connections and finding everything in order, the issue has recurred. A recent call to customer service did not provide assistance. The TV is only 4 months old, and the problem persists.

I have been trying to resolve my warranty issue for the past 10 days. A technician attempted to fix the problem but was unsuccessful. I sent proof of payment via email three times, and I received an email acknowledging receipt and indicating we could proceed. However, when I called today, the representative mentioned they couldn't accept the receipt as it wasn't visible to them. This is frustrating after being told that my payment proof was in order. On the 10th day of calling, the representative now states we can't move forward. This experience feels unprofessional. I am considering legal action in small claims court if the matter isn't resolved promptly. I am disappointed with this customer service from Santo and am now exploring other options to address this issue.

I recently ordered a Sanyo Smart [redacted].95cm (43 inch) Full HD LED TV from Flipkart on August 25th. Unfortunately, upon delivery on the 28th, the screen was damaged. After reporting the issue to Flipkart customer care, they responded on August 29th due to a delay in the delivery report update. The return process began, with a technician visiting my home to assess the damage. I was informed that a replacement would be arranged in two to three days. However, to my dismay, I later discovered that my order was cancelled and replacement rejected on Flipkart's website. Subsequent calls to customer service revealed that the technician had provided incorrect information. My order details are as follows: Order ID: OD[redacted][redacted]0 Item: Sanyo Smart [redacted].95cm (43 inch) Full HD LED TV Seller: OmniTechRetail Price: ₹24,[redacted] Despite receiving an SMS indicating completion, the technician mentioned being unable to come. I urgently seek assistance in resolving this issue. I am attaching images taken by Mr. Lekhraj ([redacted]) for reference. Regards, Jai Pal

I ordered a Sanyo Smart [redacted].95cm (43-inch) Full HD LED TV from Flipkart on August 25th and received it on August 28th with a damaged screen. The delivery person reported the issue to Flipkart's customer care on August 28th, but they stated they couldn't take action until August 29th due to missing delivery information. The return process began, and a technician visited my home to assess the damage, assuring a replacement in two to three days. However, upon checking my order status on Flipkart, I discovered that the replacement was rejected. After contacting Flipkart, they admitted the technician had inaccurately updated the status. My order details are as follows: OD[redacted][redacted]0 Sanyo Smart [redacted].95cm (43-inch) Full HD LED TV ₹24,[redacted] Return Requested, with anticipated service dates. Despite receiving an SMS indicating completion, the technician couldn't come. I seek assistance in resolving this matter. Attached are images taken by Mr. Lekhraj at [redacted]. Regards, Jai Pal [redacted].

We purchased a Sanyo smart TV less than a year ago, and we are experiencing issues with the smart features such as accessing Netflix and the internet. Initially, the smart functions were working, and we watched a few movies, but now they are not functioning. Despite trying different solutions, we have been unable to resolve the problem. The TV can still display regular channels, but the smart features are inaccessible. When attempting to access Netflix, we receive an error message stating code NW-1-19, indicating a possible lack of internet connection. However, upon checking, all connections appear to be in order, and we have confirmed that the Wi-Fi is operational. We are disappointed as these smart features were the main reason for purchasing the TV in the first place, and we are seeking assistance to resolve this issue promptly.

Hello, I purchased your 42" LED TV in early summer [redacted]. Unfortunately, the TV is now only showing a gray screen, with only the power on/off command working. I believe the manufacturer's warranty expired in [redacted], and I am now trying to prove my purchase of the 3-year Walmart warranty that started after your warranty ended. Could you assist me in finding the purchase date using the serial and UPC code numbers below? Serial Number: L51400LHC2123 UPC: 0 53[redacted]3 5 I would greatly appreciate any assistance in getting my SANYO TV working again, as it has been essential to me. I am a disabled veteran spending most of my time in bed, and not having the TV functioning is very difficult emotionally. Please help if possible. Thank you and God bless you.

I own a Sanyo TV with model number DP42023 and serial number B[redacted][redacted]. The customer service representative from Sanyo advised me to purchase an HDMI to Optical converter box to connect my soundbar to the TV for audio output since my TV lacks Optical out or audio out ports. However, I am currently using an antenna and not HDMI, so I'm unsure if this solution will work without HDMI. I have not attempted to set it up yet. If anyone has any suggestions or can advise me on what I might need to purchase to correctly connect my soundbar to the TV for audio output, it would be greatly appreciated. Thank you in advance for any assistance.

I am struggling to set up an older TV, a Sanyo Model FW 32D 25T, in my new place. The facility offers 48 channels without cable boxes. I solely connect an antenna cable from the wall to the TV. I have the TV, manual, and a remote, but I can't seem to get the channels. I've tried doing an air search, but nothing happens. Since I have no cable box or HDMI cables, I believe I might be doing something wrong. Please help me with this operator issue. You can contact me at [redacted] (cell) or [redacted] (landline). Feel free to reach me on my cell, as I always have it with me. Thank you for any assistance you can provide. - Ed Pritchett

Last night, when I returned from work, I tried to switch on my television but it didn't respond. After unplugging it for about ten minutes and plugging it back in, it started working again. However, this morning when I attempted to turn it on, it failed to power up once more. After running some errands, I returned home, plugged it in, and now it won't turn on at all. The only indication is a blinking red light, but the screen remains blank.

Greetings: My name is Mayra G. and I recently purchased a 65-inch plasma TV from Walmart in Canóvanas. To my surprise, upon measuring it, we found out it is actually 57 inches. I am disappointed since I paid for a 65-inch TV and ended up with a smaller one. I would appreciate suggestions on how to get a refund for the excess amount paid and address this misleading advertisement where the size refers to the box and not the TV itself. Sincerely, Mrs. González.

I purchased a SANYO TV model FW65C78F on 11/18/18. Approximately a month later, the screen would go black but the sound was still working. I replaced the HDMI cable to check if it was the problem, but the issue persisted. After contacting support and troubleshooting, they confirmed the TV was defective and said they would replace it. Following discussions with 4 representatives, they changed their decision and now request that I return the TV at my own cost and endure a lengthy refund process. It is frustrating to be without a TV due to their faulty product. Despite requesting to speak with a manager, I did not receive a call back as promised. Subsequently, I was informed that if I reject the refund, my warranty would be void. I have escalated the matter hoping for a resolution, and I await further communication. I insist on a replacement TV as the most suitable solution. If this matter remains unresolved within a week, I may involve legal assistance. I am committed to resolving this issue and will explore all available options until it is rectified.

Good evening, I am experiencing an issue with the sound on my 46" Sanyo TV, Model DP46849, Serial B[redacted][redacted]. Upon turning the TV on/off, the sound does not return. Even after resetting by unplugging for 5-10 minutes and changing outlets, the sound does not come back. I have also tried switching HDMI cables and using RCA connections with my camcorder, which held the sound despite powering the TV off/on. I then invested in a sound bar with similar connections, but the issue persists - no sound upon turning the TV back on. I am seeking advice on how to address this sound problem as the TV's picture quality is excellent, and I'd prefer not to replace it if possible. I appreciate your assistance in resolving this matter.

I recently made a complaint to Walmart about a defective Sanyo 55” TV I purchased for $[redacted] plus taxes, along with a $30 warranty. Within 30 days of purchase, the TV began turning off by itself and had a darker area on the screen. I contacted Walmart to replace the TV under warranty but was disappointed when they said they couldn't replace it due to the product being discontinued. They offered a refund or the option to pay more for a different model, which I can't afford. I find this misleading as they advertised replacement and warranty services which they failed to honor. I need a 55” TV and can't settle for a smaller one. This situation is frustrating, especially since this TV was a significant purchase for me after dealing with legal fees during a custody battle. The purchase was made in Rockland, Ontario. I hope this issue can be resolved promptly. Thank you, Nathalie. CC: Competition Bureau.

Hello, my name is Jamie, and my mother-in-law purchased a Sanyo TV from Ollie's Bargain Outlet. Unfortunately, the TV was only used after she recently moved into her new place due to the passing of my father-in-law. Upon opening the box, she discovered the TV was broken. Even though she bought it three months ago, she had not been able to unpack it until recently, as it remained untouched in its original box. Ollie's has a 30-day return policy, and they are unwilling to accept the return now. Given the circumstances, she hasn't moved the TV or mishandled it in any way. She is almost 70 years old and not physically able to handle heavy items. The TV is still in its original packaging, and she has the receipt. We have always been satisfied with Ollie's products and customer service. Before considering purchasing another TV, I wanted to reach out to see if there is anything that can be done to help her in this situation. Thank you for your assistance.

I purchased a Sanyo TV on 11/30/19. Recently, I've been experiencing issues where the TV doesn't load when I turn it on. Initially, I thought it was a one-time occurrence, but it has been happening more frequently since 12/1/[redacted]. Even though I have a Square Trade Warranty, they mentioned that because the problem occurred a few times before the warranty expiration, they cannot provide assistance. They suggested resetting the TV, which temporarily resolved the issue yesterday, but it just happened again. I need help to fix this recurring problem with my TV.

I purchased a Sanyo TV from Walmart at the end of September. When I turned it on last night, I noticed what appears to be a physical damage in the corner on the right side of the screen. There are long streaks across the screen's full length and down the right side. I am a student who saved up $[redacted] to buy this TV, and I am extremely disappointed that it is now ruined. Strangely, there are no signs of damage on the outer screen like cracks or breakage. I suspect there might have been a manufacturing defect. Unfortunately, I no longer have the original box due to storage limitations in my small apartment, and I seem to have misplaced the receipt. I am currently working with Walmart to retrieve it. Your assistance in resolving this issue would be greatly appreciated. Thank you in advance.

My Sanyo TV is not connecting to my wireless internet. I am unsure why this is happening as all my other devices are connected just fine. Previously, the Sanyo TV had no issues connecting. However, now it shows "Home Network Pass" but "Internet Fail." I have spoken to my internet provider who suggested checking router settings or contacting the TV manufacturer. I have also received an error message stating "LAN feature is invalid" when trying to connect to the internet. It seems like there may be a setting or connection issue that needs to be resolved.

Hello, I'm in Ho Chi Minh City, Vietnam, and I recently purchased a Sanyo EM-G3730V combination microwave. I am in need of an English user manual as I am unable to read Vietnamese. My main focus is on learning how to set the clock, but I am also interested in understanding the other functions of the microwave. It's possible that this model may have a different name in English-speaking countries, but I haven't been able to locate it online. Any help would be greatly appreciated. Thank you, Martin C.