Samsung Customer Service Issues

I received my dishwasher on Dec 5 and have been trying to get it installed since then. I have called every day and spent around 5 hours on hold or being transferred to different operators. I am currently on hold since 2:15 PM EST and it's now 5:00 PM. I have not been able to speak to anyone yet. I just want my dishwasher installed as soon as possible. This customer service experience has been very frustrating.

I purchased a Samsung Note 9 128GB from Fiji Courts in October [redacted] with a 1-year warranty. Recently, I started having issues with dead pixels on the LCD and the device overheating. Although they replaced the LCD to fix the dead pixels, the heating problem remains. Additionally, there is a clicking sound from the edges and the device freezes when receiving calls or booting up. Despite several attempts by Courts and Fonelogy to fix the problems since September 17, [redacted], the issues persist. The managers acknowledge the issues in person but claim the machines don't detect any problems. They refuse to replace or repair the device. I paid $[redacted] FJD for this device last year. Can anyone provide assistance? Thank you.

I recently purchased a dishwasher from samsung.com. Even though delivery was promised within 2-7 days, it arrived after more than 20 days. I opted for haul away and installation, but XPO, their delivery partner, only dropped off the dishwasher without installing it or removing the old one. XPO claimed they don't handle built-in power systems and directed me to contact Samsung. Unsatisfactorily, they left both dishwashers at my place. I am seeking a refund of at least half the money and swift installation by Samsung, or for them to retrieve the dishwasher, refunding me in full.

I received a Samsung Galaxy S8 as a gift, which is still under warranty but has developed a screen burn issue. Despite this being a known defect, the UK Samsung service center stated it is out of warranty since it's a US version, requiring a £[redacted] repair fee. I am confused by this contradiction and have seen cases of similar defects being fixed for free or replaced on Samsung community forums. I am dissatisfied with the service received, given the device is under warranty yet I am being asked to pay for repairs. I have discussed this with Kirsty at James Cameron's office, although the resolution was not satisfactory. As a business, customer service should be a top priority to honor warranties. Due to financial constraints, being off work due to illness, I cannot afford the repair. This situation is affecting my mental health, and I hope for a resolution without additional costs. I am not seeking sympathy but fair treatment for my device. Thank you. - Jhamil

My Samsung Galaxy S6 Edge Plus is displaying the following message on the screen in Android Recovery: Android Recovery Samsung/zenltexx/zenltexx 7.0/NRD90M/G928Fxxs5CHR1 User/released keys Use volume up/down and power. Reboot system now Reboot to bootloader Apply update from ADB Apply update from SD card Wipe data/factory reset Wipe cache partition Mount /system View recovery logs Run graphics test Power off. No Support Single-SKU Supported API: 3 dm-verity error... failed code: 0x02

A Samsung 55-inch TV was purchased from Best Buy for my mother's 95th birthday by a veteran. The TV screen is only displaying a small portion of the picture, with the rest of the screen black. After contacting Samsung customer service and performing troubleshooting over the phone, we were informed that the screen will eventually go completely black. Despite sending the purchase receipt, we were told we are out of the service area. A case manager, Ignacio, was assigned, but we have not received any further assistance or response after multiple emails and conversations with over five representatives. We are not seeking a refund, simply requesting the TV to be replaced and for a timely response. If there is a veteran department available, we would appreciate their assistance given that others have reported similar issues with their TVs.

Samsung Account Reference: [redacted] I am experiencing issues with my Samsung Smart TV as I have been unable to use BBC iPlayer for over a week. An error message prompts me to update my software, which I have attempted unsuccessfully multiple times. I reached out to Customer Services on 11/12/[redacted], and the representative tried to troubleshoot remotely without success. I was informed that Samsung is working on resolving the software issue, and that the update will be automatic. Can you verify this information and provide an estimated resolution time for this problem?

I purchased a Samsung S10 only 8 months ago. Shortly after I bought it, the screen went out and Sprint replaced it. A week ago, my phone started showing "no network available." I've spent a lot of time at Sprint stores and on calls with Technical Support trying to fix it. Finally, one associate replaced the screen, thinking it was the antenna causing the issue. However, a week later, the problem is back, and my phone still says "no network available." I believe this is a Samsung issue, as the product seems defective. This has been really frustrating, especially since I rely on my phone for work in healthcare where I am on-call.

We purchased a 50-inch flat-screen television for our son at Walmart in Boise, Idaho, on Black Friday for his game system. After opening it three days later, we discovered it was not functioning at all. Despite reaching out to Walmart in Idaho, we ran into difficulties and eventually gave up due to the frustration caused by their lack of assistance. Feeling disappointed by Walmart's handling of the situation, we left without the TV. As long-time supporters of your brand and products, having purchased from you for the past nine years, this is the first issue we have encountered.

I had purchased the Samsung Plus warranty along with my TV. The technician visited twice to fix it, but I was later informed that Samsung won't cover the $[redacted] part needed for repairs. Calling customer service resulted in contradictory information, including a lengthy call on December 18. The representative mentioned contacting Assurance, Samsung's insurance carrier, by email but I never received any updates. Now, I am waiting to speak with a manager as the supervisor mentioned an expired extended warranty, despite me having proof of purchasing an extended warranty from Samsung. I am now considering reaching out to the Better Business Bureau and the NY Attorney General for assistance.

Hi, I have been a loyal Samsung user for 15 years, and I currently own an A30. Recently, I have noticed that other brands like Oppo, Huawei, and even Chinese brands offer better functions than Samsung Galaxy, even in second or third-hand used mobile phones. These functions include speaker volume, battery life, camera quality, and internal storage space. I am disappointed that Samsung is not keeping up with these advancements in technology, as we rely on these functions in our professional lives. I feel like I am not getting the value for my money with Samsung products, and this has led me to lose trust in the brand.

I own a Samsung Xpress C480FW printer/scanner. After upgrading to Mac OS Catalina, the printer operates well but the scanner is inaccessible. Despite reinstalling the printer, only the printer option is visible. I verified the software compatibility in the app, which is listed as 32/64 bit. I attempted to download software drivers from the Samsung site, but to no avail. Removal of old software for a fresh download was blocked by the OS citing virus concerns. The situation has been exasperating, and I wonder if I need to replace my Samsung device with a different brand.

I've had my Samsung Galaxy 8 for a few years without an SD card. Lately, I've noticed that some photos are missing from my albums in the gallery. Oddly, I can still access them through Google Photos online. I've heard this is a common issue with Android phones. I'd appreciate any help in resolving this problem and figuring out how to transfer my Google Photos back to my phone's album. It's frustrating when I want to show pictures offline to my friends. Thank you, David Lim

I contacted Samsung after discovering a recall on my noisy washer. A technician came on the 6th for the recall. When I scheduled a repair for the next day, they rescheduled it for the following Wednesday, so I took off work. However, nobody showed up or called. Upon contacting them again, I was informed there were no repairmen available in my area. They suggested an exchange for a newer model but insisted on the receipt from when I purchased it in North Carolina (now living in Pennsylvania without it). Despite waiting for the exchange, no one arrived. Although it's under warranty, they demanded the receipt which I can't retrieve from Lowe's as it's been over six months. Frustrated with the lack of clarity and consistent information, I urge them to exchange the washer without the receipt since they were aware of the situation since my initial call about the recall.

Subject: Samsung Refrigerator Service Concern To Whom It May Concern, Back in December, I contacted your company regarding a high-pitched humming noise coming from my Samsung refrigerator. Despite having a technician named Jose visit, the issue remains unresolved. Jose insisted the noise was normal, which is unacceptable since the refrigerator was initially quiet. Additionally, there is moisture crystallization in the freezer. After reaching out via email, Martin B. followed up and promised a different technician would be assigned. Regrettably, Jose returned, merely running a magnet over the appliance on his second visit. When questioned, he had no valid explanation. The constant humming persists from the back of the refrigerator, yet the technicians did not thoroughly assess the situation. Despite my attempts to escalate the matter to the office of the president, I was informed that Samsung lacks control over technician assignments or service quality, raising concerns about warranty value. This experience has been disappointing, given the substantial investment made in Samsung appliances. While we have been loyal customers with multiple Samsung products, the lack of efficient warranty service has eroded our trust in the brand. We are considering sharing our negative experience with friends and online forums to caution potential buyers. Samsung, a formerly reputable company, must improve its customer service to maintain its credibility. Sincerely, Sylvia C.

As a loyal Samsung customer, I have had the Samsung S3, S6, and Note 8+, along with 3 Samsung tablets. However, my last 2 tablets suddenly stopped working without warning. This unexpected issue has caused me distress as I am on disability and cannot afford frequent replacements. I am disappointed and frustrated as one of the tablets contained important information I am now unable to access. I hope Samsung can assist me with this matter. Thank you, Lori P.

Dear Samsung team, I am writing in regards to your email with reference number [redacted]. I kindly request that you refrain from calling me to persuade me to accept the old phone. Do not resend the automated reply that your team will respond to the issue. I am urgently seeking a final resolution as it has been a month since I submitted my phone to the service center. I have not received any updates from them and have been repeatedly calling for a solution. I urge your company to provide a definite deadline for replacing my phone with a brand new one. Please escalate this matter to the appropriate personnel and authorize the replacement. I adamantly refuse to accept the old phone. Kindly proceed with the replacement as soon as possible. I am extremely dissatisfied with the level of customer service provided!

I purchased a Samsung A70 for £[redacted].95 on December 11th at Agos, which was eligible for a £60 cash back promotion. I attempted to claim the cash back online, but the system did not recognize my IMEI number. I used both slot 1 and slot 2 to apply for the cash back, but I have not received it yet, and the deadline is approaching. I have the receipt and would like to know the process to ensure I receive the cash back before the deadline.

I took my Samsung A50 to Sachdeva Enterprises service center located on Railway Road, Karnal, Haryana-[redacted] for repairs on Friday (27.12.[redacted]). Hemant Sachdeva quoted Rs. [redacted] for the repair, but upon collection today, I was asked for Rs. [redacted]. They delayed returning the phone past the promised time of 4 p.m., making me wait for 2 extra hours as Hemant was absent and no one else helped. The additional charge of Rs. [redacted] was unexpected and not disclosed beforehand, leading to a very disappointing experience overall.

Dear Sir/Madam, Regarding Invoice Number SBLG-[redacted] dated 01 Oct [redacted], I purchased a SAMSUNG Microwave oven 23L (MS23F301TAK) from Amazon, delivered on 03 Oct [redacted]. Unfortunately, after 89 days, it has ceased to function. Complaint number [redacted] on 31 Dec [redacted] was promptly handled by Bangalore Service Technicians who identified a need to replace the door switch and PCB, with the repair expected to take 6 to 8 days. This issue has left my family unable to provide meals during a visit from relatives over the New Year. I appealed to the Service Centre Team Lead for a temporary replacement oven, but was informed that this was not possible. The inconvenience caused by this faulty SAMSUNG oven within a short period of purchase is disheartening, leading me to reconsider future SAMSUNG purchases. I kindly request expedited repair within the next 24 hours to alleviate our current situation. Regards, Col Pramod S. 31 Dec [redacted] Bangalore, India.