Sacramento Bee Customer Service Issues

I have noticed that lately, the delivery person does not place the Wall Street Journal and Sunday NY Times inside the Bee box like they used to. The papers are often just thrown on the ground near the road, getting damp when it's foggy or raining. On November 22, I did not receive the Weekend NY Times, and despite assurances from NY Customer Service, it has not arrived as of November 23. I have usually been able to speak with the delivery person in the past, but I am currently unable to access their contact information. If the current Bee box location is problematic, I am willing to move it to a more suitable spot.

I am displeased with how Our Constitution is being undermined by corrupt politicians engaging in racketeering, money laundering, and protecting pedophiles. The dark money flowing through foundations backed by oligarchs like Bill Gates and George Soros, the influence of pedophile-protecting Hollywood elites, and the censorship from big tech companies in Silicon Valley and the mainstream media are compromising our democracy. The FBI, CIA, DOJ, and SCOTUS must stop concealing evidence, address the unlawful acts, rigged elections, and crimes that have plagued our nation. Impeaching, prosecuting, and removing politicians like Biden, Pelosi, and others who support criminal activities is essential. We need to prevent groups like antifa and BLM from causing chaos in our cities and secure our borders. It's time to dismantle the barriers around the Capitol and uphold the principles our country was founded upon. - S.R. from Rocklin, CA, advocating for recalling Governor Newsom. #America #Constitution #Corruption

I have tried contacting through various channels but haven't received a satisfactory response to my issue. After being a loyal subscriber for over 18 years, I inquired about a yearly rate due to the rising monthly costs. I was offered a rate of $[redacted], which was significantly higher than what my neighbors, also long-time subscribers, were charged at $[redacted] for the year. Despite asking repeatedly, I am only told it was a promotional rate without an explanation as to why we didn't qualify for it. I am seeking a clear and honest answer from someone at the Bee regarding this discrepancy. Ray and Arlene Crook, residing at [redacted] Volonne Drive, Roseville [redacted], can be reached at [redacted].

I would like to express my ongoing concern regarding my subscription. I have been a loyal subscriber for 18 years in the Lincoln and Roseville area. Despite being on a monthly payment plan, the prices have continued to rise. Upon inquiring, I opted for the yearly rate at $[redacted]. However, to my surprise, a neighbor just a couple of blocks away, who is also a long-time subscriber, is only paying $[redacted] per year. I have been trying to seek clarification for many weeks now, with no success. I have been informed that my neighbor's rate was a promotional offer, which leaves a significant disparity between their $[redacted] and my $[redacted] rate. Even more surprising, another acquaintance recently renewed for a mere $[redacted] per year. I have reached out multiple times via phone calls, online chats, and even a letter to the Editor, but unfortunately, I have been met with silence from The Bee. The lack of response and clarification is truly disappointing.

We have been loyal customers for over 18 years. Our concern is the significant price difference between our annual subscription of $[redacted] and our neighbors' rate of $[redacted] for the same service. Despite inquiring for many months, we have not received a satisfactory explanation for this disparity. We were informed that they received a promotional rate, but we were not offered the same discount. We have noticed a decline in the paper's frequency and content over the years, making the price gap even more puzzling. We seek clarification as to why there is such a substantial difference of $[redacted] in our subscription fees. Your prompt attention to this matter would be greatly appreciated.

I have not received a newspaper since the start of December [redacted]. Despite multiple calls, The Sacramento Bee did not address the issue, leading to the cancellation of my subscription. Surprisingly, on 1/20/22, $87.12 was charged to my account. Later, in February/March, The Sacramento Bee offered a special deal over the phone. They charged me, but the amount did not reflect in my account. Recently, I discovered a charge of $[redacted].18 on my Costco bill from the same company. After calling, I was promised to have a complaint lodged. How many more calls and complaints must be made before any action is taken by the company? Kindly refund my account with the total amounts of $87.12 and $[redacted].18 as specified. I have not received your newspaper for the past five months. Beate W. [redacted] County Road 98 Davis, CA [redacted]

Hello, I have not received my Sac Bee for the third consecutive Sunday. Additionally, the paper arrives wet on some days, making it difficult to read the content and do the puzzles. Despite putting it in a plastic sleeve, it remains soggy and tears easily. Ensuring the paper is delivered dry is essential for me to enjoy the subscription I have paid for. Sincerely, Barbara Jensen

As a SacBee subscriber, I'm having trouble downloading the New York Times Crossword Puzzles from the e-edition. The customer service phone prompts are frustrating, leading me to an operator in the Philippines. After three unsuccessful calls, I've realized they can't help me access the Crossword Puzzles on the e-edition. Overall, I'm dissatisfied with the operators' lack of ability to assist with this simple request. I'm contemplating canceling my subscription due to this poor service experience. Thank you, Ravi S Iyer

I was mistakenly charged for a subscription I did not order and explicitly declined. Despite this, the $15.99 was still taken from my checking account. I spoke to a supervisor who mentioned that the subscription would be canceled once it expires, which does not seem logical to me. I am confused by the explanations given and would appreciate speaking with someone who can provide clearer information. It is important to me to receive a refund for the charge. I hope to communicate with a knowledgeable person, preferably someone fluent in English. Thank you in advance for your prompt assistance.